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OPERATION

Troubleshooting

If your system is not operating correctly:

■

First review the guide that came with your Platinum

™

remote control, Platinum wireless

wall switch, or connection interface.

■

Refer to the following troubleshooting for specific solutions for your sheer or drapery.

If questions remain, please contact the Hunter Douglas Customer Information Center at

1-888-501-8364.

Problem

The headrail will not fit into the installation brackets.

Solution

Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary.

Check that the SofTrak

™

headrail is completely inserted into the installation

brackets. See “Install the SofTrak Headrail” on page 13.

Problem

The system is not responding to the remote control, the wireless wall switch,
or the manual control button.

Solution

Check that the DC power supply is securely plugged into the wall outlet and that
the outlet has power. To check that the outlet has power, plug in a lamp or other
device that is known to work.

Check that the DC power supply is securely connected to the barrel connector
on the motor. See “Install the DC Power Supply” on page 17.

Check that the satellite eye is securely connected into the motor housing. See
“Connect the Platinum Satellite Eye” on page 16.

Reset the system. See “Resetting the Window Covering” on page 24.

See the

Platinum Technology Remote Control Guide

or the

Platinum Technology

Wireless Wall Switch Guide

for operating or programming troubleshooting

solutions.

Problem

The fabric end treatment connected to a swivel plate does not hang straight.

Solution

Separate the hook and loop strips and reposition the end treatment on the
swivel plate. Repeat as necessary until the end treatment hangs straight.

Problem

A vane does not hang correctly.

Solution

Check that the vane is completely inserted into the pinion clip. See “Attach the
Vanes to the Pinion Clips” on page 19.

Содержание Luminette PowerGlide 2.1

Страница 1: ...Luminette PowerGlide 2 1 with Platinum Technology Side Split and Offset Stacks Installation Operation Care ...

Страница 2: ...mful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment ge...

Страница 3: ...Left Dual Panel Side Stack Right SofTrak Headrail Swivel Plate Rivet Swivel Arm Left Stack Shown End Treatment Inside Ceiling Mount Bracket Installation Bracket Faceplate DC Power Supply DC Power Supply Cable C Clip Modular Motor Assembly Platinum Satellite Eye Platinum Remote Control Drive Assembly Spacer Block with Bushings Pinion Clips Swivel Plate ...

Страница 4: ...Extension brackets come with screws and speed nuts Drywall Anchors Not Provided Use drywall anchors when mounting into drywall Unpack the Components Make sure you have clean hands or wear disposable gloves when handling Luminette fabric To avoid wrinkling the fabric do not fold it or drape it over furniture One or more fabric panels may be packaged in a carton The fabric panels are rolled around a...

Страница 5: ...r operation the fabric must clear all obstructions including window cranks handles and moldings Replace protruding window cranks with T cranks as needed Refer to the appropriate page below based on your order Inside Ceiling Mount Page 4 Outside Mount Page 7 Collectively the sill and jambs are called the window casement Molding or Wall Head Jamb Sill or Floor Jamb Jamb Inside Mount Sheer or drapery...

Страница 6: ...e edge of the end installation brackets If more than two installation brackets are required see table above mark the locations of additional bracket s spaced evenly between the two end brackets IMPORTANT For the most reliable operation the motor side bracket needs to be close 3 4 or less to the motor Caution Installation brackets should be fastened into wood whenever possible Use drywall anchors w...

Страница 7: ...d 2 for the Quintette 43 4 vane size To fully recess the fabric in the window casement 61 4 is needed for the Classic 31 2 vane size and 81 4 is needed for the Quintette 43 4 vane size See the illustration below Minimum Inside Mount Depth Classic 31 2 Vane Size 1 Quintette 43 4 Vane Size 2 5 SofTrak Headrail Bracket Inside Mount Fully Recessed Mounting Depth Stacked Classic Fabric Privacy Sheers a...

Страница 8: ...Shim the brackets if necessary The brackets may also need to be shimmed if the mounting surface is heavily textured To Shim the Brackets Snap off the top of the shim for use with inside ceiling mount brackets Use the shims as needed between the mounting surface and the inside ceiling mount brackets Use a laser level as reference To make further adjustments you may add or remove shims by loosening ...

Страница 9: ... added for an extra 11 2 clearance Quintette 43 4 Vane Size Requires three spacer blocks with faceplate for standard installation One additional spacer block may be added for an extra 1 2 clearance Use optional extension brackets to add more clearance Classic 31 2 Vane Size Standard extension brackets can provide up to 31 2 clearance XL extension brackets can provide up to 51 2 clearance Quintette...

Страница 10: ...allation brackets should be fastened into wood whenever possible Use drywall anchors when mounting into drywall When attaching brackets into drywall additional brackets may be required to keep the headrail level Mark the bracket mounting height to allow proper floor clearance for the fabric when attached to the headrail This method provides a minimum of 1 2 floor clearance Locate the ordered heigh...

Страница 11: ...ew holes caution The rear of the blocks brackets must be flush against a flat mounting surface Do not mount brackets on curved molding Mount the Spacer Blocks or Extension Brackets Drill the screw holes using a 3 32 drill bit IMPORTANT Use drywall anchors when mounting into drywall Attach the spacer blocks or extension brackets using the screws provided For the spacer block installation first inse...

Страница 12: ...blocks or extension brackets are level and aligned Shim the brackets if necessary The brackets may also need to be shimmed if the mounting surface is heavily textured To Shim the Brackets Loosen the installation screws securing the spacer block or extension bracket Insert one or more shims between the spacer block or extension bracket and the mounting surface Tighten the installation screws Level ...

Страница 13: ...nto place Extension Brackets Slide the base covers onto each extension bracket If necessary use scissors to trim the flat bracket cover to length Slide a cover onto each bracket Attach inside ceiling mount installation brackets using the screws and speed nuts provided Proceed to Install the SofTrak Headrail on page 13 Faceplate Extension Bracket Cover Extension Bracket Extension Bracket Base Cover...

Страница 14: ...ane size If additional spacer blocks or extension brackets are used the installation brackets must be moved further away from the corner by the amount of added clearance For bay windows treat the center system as a corner system on both ends of the headrail IMPORTANT For the most reliable operation the motor side bracket needs to be close 3 4 or less to the motor Classic 3 Vane Size 8 3 Motor End ...

Страница 15: ...iver Do not overtighten Inside Mount and Wall To Wall Outside Mount Installations After the SofTrak headrail is installed into the installation brackets check the clearance at each end and make any necessary adjustments Important The recommended amount of clearance varies according to the motor end and stack design as shown below Lock the headrail into place by tightening the locking screws on the...

Страница 16: ... the non motor ends side by side Adjust the SofTrak headrails according to the illustration for proper swivel arm operation Important Be sure to measure the spacing from end cap to end cap not from the swivel arms Non Motor End Cap Non Motor End Cap 11 2 Swivel Plates Swivel Arm Swivel Arm RTW Swivel Plates RTW Not Recommended Proper Installation Simulated Split Stack ...

Страница 17: ...licks into place important If snapping the motor onto the drive assembly seems difficult grasp the lead carrier and pull the carriers slightly away from the motor as shown at right The motor should now snap in easily If you remove the motor and need to reinstall it check the drive assembly and make sure the tilt gear aligns with the arrows If necessary use a screwdriver to turn the tilt gear until...

Страница 18: ... do not mount the satellite eye in direct sunlight or in bright focused light from halogen or fluorescent light fixtures track lighting spotlights or neon lights Do not mount behind the SofTrak headrail unless you plan to operate the system only in radio frequency mode For radio frequency operation the satellite eye does not need to be visible and bright lights do not affect operation However the ...

Страница 19: ... cable Plug the other end of the extension cable into the DC power supply Secure the DC power supply wire using the C clips provided Hide the wire behind the fabric making sure it does not impede operation Space the C clips approximately 15 apart along the DC power supply wire as shown Plug the DC power supply into the power source Warning Keep cables and small parts out of the reach of children T...

Страница 20: ...s to test the tilt function Press and hold the button a second time to tilt in the other direction To stop the tilt function release the manual control button Attach the Fabric Panel s Preparations Use the manual control button on the satellite eye to stack the carriers Stand the tube on end on a clean surface with the header at the top Position the tube at the end of the headrail where the fabric...

Страница 21: ...the pinion clips in sequence Be careful not to skip any pinion clips or vanes The end treatments on both ends attach with swivel plates Quintette 43 4 Vane Unroll the fabric to gain enough slack to attach the first vane to the first pinion clip Unroll the fabric as you clip the rest of the vanes into the pinion clips in sequence Be careful not to skip any pinion clips or vanes The end treatments o...

Страница 22: ... L stamped on the top Swivel plates attached on the right will have STD R on the top Snap the rivet on the other swivel plate onto the swivel arm side stack or into the front clip on the non control end cap split stack Swivel plates attached on the right will have STD R stamped on the top Swivel plates attached on the left will have STD L on the top STD R STD L Rivet STD L Swivel Plate Side Stack ...

Страница 23: ...oximately 1 8 above the top of the swivel plate Attach the end treatment by pressing it onto the swivel plate If the end treatment is not hanging straight separate the swivel plate from the end treatment and reposition it Separate the swivel plate by pulling up on the end treatment while holding the swivel plate in place Re attach the end treatment Repeat the adjustment as necessary Swivel Plate ...

Страница 24: ...lumn at a time Draw the Modern Draperies so that the fabric is stacked Start at the top and steam along the full length of the fabric one column at a time Tie Back the Fabric When you tie back the fabric after steaming you are reshaping the fabric s memory Using kraft or a similar paper tie back each stack at the bottom Tape the paper to hold it in place overnight Important Allow the steamed fabri...

Страница 25: ...rogramming of the Platinum Technology wireless wall switch refer to your Platinum Technology Wireless Wall Switch Guide Home Automation Control via the Connection Interface For information regarding operation via a home automation system refer to your Connection Interface Installation Guide Platinum App Operation For information regarding setup and operation using the Platinum App refer to the onl...

Страница 26: ...g or closing fully the end limits may need to be reset This operation resets the open and close limits for tilt and traverse Disconnect power from the product by unplugging its DC power supply from the wall Press the manual button on the satellite eye or the UP button on the remote or wireless wall switch before plugging the DC power supply back into the outlet Plug the DC power supply back into t...

Страница 27: ...is securely plugged into the wall outlet and that the outlet has power To check that the outlet has power plug in a lamp or other device that is known to work Check that the DC power supply is securely connected to the barrel connector on the motor See Install the DC Power Supply on page 17 Check that the satellite eye is securely connected into the motor housing See Connect the Platinum Satellite...

Страница 28: ...the Window Covering on page 24 See the Platinum Technology Remote Control Guide or the Platinum Technology Wireless Wall Switch Guide for operating or programming troubleshooting solutions Problem The rail makes noise while traversing Solution Check that the installation brackets are level and aligned Also check for obstructions to the movement of the fabric From the top of the headrail pull up th...

Страница 29: ...r Assembly on page 15 Plug the DC power supply and the satellite eye to the motor you want to attach Press the manual button on the satellite eye The tilt gear will center and the traverse gear will spin Press the button again to stop the traverse gear Attach the motor If there is any resistance move the carriers away from the motor a little The motor should now attach easily Manual Control Button...

Страница 30: ...eadying the fabric with your free hand Each stroke should be approximately the width of two to three vanes Do not use long horizontal or vertical strokes as these actions will crease the fabric Continue to the bottom of the fabric Caution Do not use a brush attachment or rigorous vacuuming since either could distort the fabric Electrostatic Cleaning Caution Do not use electrostatic cleaning device...

Страница 31: ... Luminette translucent vanes When cleaning the face fabric from the front close the vanes to the right and use a 4 upholstery tool Start in the upper left corner and use short horizontal strokes about the width of three vanes to move across the fabric Clean from the top to the bottom Allow the fabric to dry in the fully traversed position with the vanes opened Steam out any wrinkles Ultrasonic Met...

Страница 32: ... opened position From behind direct the steam maximum temperature 102º F from a portable steam machine to penetrate the fabric Use slow short vertical movements Begin at the top of the fabric and work your way down Several passes over the creased area may be needed Let the area air dry A Note About Textiles As with all textiles Luminette fabrics are subject to some variations The fabric will chang...

Страница 33: ...nto the side slot on the drive assembly either front or back to release the spring latch then pull down gently on the motor assembly to separate Removing the Fabric If Necessary Important Make sure you have clean hands or wear disposable gloves when handling Luminette fabric Select an area in the home where the fabric can be laid flat Do not fold the fabric or drape it over furniture Traverse the ...

Страница 34: ...he headrail down as shown until the headrail pops free from the bracket Additional Product Enhancements Luminette face fabric is available by the yard in widths up to 123 for creating such accessories as top and side treatments specialty shapes table rounds and bed skirts Add coordinating Silhouette window shadings Pirouette window shadings and Vignette Modern Roman Shades where applicable Our Cou...

Страница 35: ......

Страница 36: ...LIMITED WARRANTY Hunter Douglas window fashion products are covered for defects in materials workmanship or failure to operate for as long as the original retail purchaser owns the product unless shorter periods are provided below All internal mechanisms Components and brackets Fabric delamination Operational cords for a full 7 years from the date of purchase Repairs and or replacements will be ma...

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