Huion Inspiroy Q11K v2, Руководство пользователя

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5. Trouble Shooting
5.1 Possible Breakdowns Related to TABLET
Abnormal Phenomena Possible Solutions
There is no pressure in the graphics
software but the cursor moves
You may have installed other tablet drivers or opened the
drawing software when installing the driver. Please
uninstall all drivers and close the drawing software, then
reinstall the Huion driver. It’s better to restart your
computer after finishing the installation.’
While using the tablet, the battery
indicator flashes red
The battery voltage is low, please recharge the tablet in
time.
The pen does not work
1. Make sure you are using the pen that originally came
with your tablet.
2. Make sure you installed the driver correctly.
Press Keys does not work
1. Make sure the Press Keys function were enabled in the
driver.
2. Make sure you have correctly defined the Press Keys.
The cursor is not stable or the
drawing line is not straight when
using wireless mode
1. Make sure there is no other 2.4G device surround,
because it may affect the tablet function.
2. Make sure there is no barrier between the tablet and
receiver.
The computer can
’
t enter sleep mode
When you are not using the tablet, please do not put the
pen on the tablet surface, which will keep the computer
awake.
The side button of the pen doesn
’
t
work
When pressing the side button, please make sure that the
nib didn’t touch the glass surface and the distance
between the nib and surface is within 10mm.
5.2 Possible Breakdowns Related to SYSTEM
Abnormal Phenomena Possible Solutions
The computer can
’
t recognize
the tablet or the wireless
receiver
Make sure
the USB port is functional
, if not, please change to
another USB port.
The tablet charging progress
seems to stop whenever the
computer enters sleep mode
It might because the system stops powering the USB port. Then you
can adjust your system power or energy saver settings so that the
computer can’t enter sleep mode while the tablet is charging.