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Chapter 6 • System Control Center

1039707-0001 Revision A

41

Chapter 6

System Control Center

The System Control Center is a set of screens and links used to monitor the
broadband service and troubleshoot the satellite modem in the event of a problem.
The System Control Center provides access to system status, configuration
information, and online documentation through a web browser on a computer
connected to the satellite modem. The customer uses the System Control Center to
find system information to check system performance if the satellite modem does
not seem to be functioning properly.

Accessing the System Control Center

1. Open a web browser such as Internet Explorer.
2. In the browser address bar, type

www.systemcontrolcenter.com

and press

Enter

.

The System Control Center home page appears as shown in Figure 28.

Figure 28: System Control Center home page

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Содержание HN9800

Страница 1: ...HN System HN9800 Satellite Modem Installation Guide 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 1039707 0001 Revision A April 10 2013 ...

Страница 2: ...sure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular...

Страница 3: ...Installing the satellite modem 12 Commissioning the modem and pointing the antenna 12 Completing the installation 12 Installation checklist 12 IFL cables 12 Connectors and connections 12 Outdoors 12 Power Source 13 Check neutral ground N G voltage 13 Grounding modem antenna radio and IFL 13 Items required for installation 13 Additional equipment 14 Conducting a site survey 14 Power supply informat...

Страница 4: ...tallation screens 26 Entering installation parameters 27 Chapter 4 Installing outdoor equipment and antenna pointing 31 Installing the IFL cable 31 Routing and connecting the IFL cable 31 IFL grounding requirement 32 Labeling the IFL cable 32 Connecting the IFL cable to the modem 33 Pointing the antenna 33 Coarse and fine pointing 34 Ranging 35 Chapter 5 Commissioning and registering the satellite...

Страница 5: ...xamining receive status 49 Transmission Information page 51 Examining transmit status 51 System Information page 53 Help page 53 Chapter 7 LEDS 55 Front panel LEDs 55 LAN port LEDs 57 Appendix A Specifications 59 HN9800 modem specifications 59 Appendix B Standards 61 Safety Operating conditions for Canada 61 Repairs in Canada 61 Electromagnetic interference EMI 62 FCC Part 15 62 Acronyms and abbre...

Страница 6: ... Contents 6 1039707 0001 Revision A ...

Страница 7: ...t in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardo...

Страница 8: ...UTION signal words as part of the signal word label Other symbols may appear next to DANGER WARNING or CAUTION to indicate a specific type of hazard for example fire or electric shock If other hazard symbols are used in this document they are identified in this section Additional symbols This document uses the following hazard symbol Indicates a safety message that concerns a potential electric sh...

Страница 9: ...rt connects to a computer or local area network LAN Figure 1 shows the HN9800 from the front and back Figure 1 HN9800 satellite modem front and back Terminology In this installation guide Satellite modem and modem both refer to the HN9800 satellite modem Installer Support refers to organizations that provide assistance to professional installers of Hughes satellite equipment If you do not know who...

Страница 10: ...ns reference information to assist you in this process Audience This guide is intended for professional installers It may also be useful for Trainers who train installers Call center operators who respond to customers calls Overview of tasks Figure 2 gives an overview of the installation commissioning and activation tasks Each task may be composed of numerous subtasks Figure 2 Summary of tasks ...

Страница 11: ... Print the Installation Reference Sheet from your installation support web site Installation summary The satellite modem is the small indoor unit IDU The outdoor unit ODU includes the antenna and radio assembly An IFL cable connects the indoor unit to the outdoor unit as shown in Figure 3 Figure 3 Satellite modem and related components Preparing for the installation Make sure you have all items re...

Страница 12: ...l files are current Confirm that the customer can connect to the Web Installation checklist To help ensure a successful installation pay careful attention to the items listed below as you install the satellite modem antenna and the IFL cable IFL cables For specific cable information see Table 2 on page 19 Use only Hughes approved cables Do not exceed maximum length for the outdoor unit ODU type ca...

Страница 13: ... neutral and ground at the AC power outlet If the N G voltage measures 2 VAC or greater advise the customer to have an electrician evaluate the electrical power outlet N G voltages may have a negative impact on the performance of electronic equipment Grounding modem antenna radio and IFL Adhere to Hughes grounding requirements Use only approved ground wires ground blocks lugs and clamps For detail...

Страница 14: ...he modem For tools needed to install the antenna mount and antenna and point the antenna see Antenna Site Preparation and Mount Installation Guide 1035678 0001 The installation guide for the antenna model you are installing Conducting a site survey Survey the customer site to confirm that the location meets the requirements for installation of the satellite modem For complete site survey informati...

Страница 15: ...sible damage due to power surges Always connect the DC power cord to the HN9800 rear panel before applying power to the power supply If you apply power to the power supply and then connect the DC power cord the satellite modem may not perform properly and could be damaged Observe the power standards and requirements of the country where it is installed If there is any reason to remove power from t...

Страница 16: ...HN9800 is self hosted it does not require a computer for any of its functions Requirements for the computer to be used with the satellite modem are the same for the laptop computer you use to install the modem The computer should meet the minimum requirements specified by the computer operating system manufacturer and the following networking and browser requirements Make sure your laptop is confi...

Страница 17: ...m two way satellite antenna The antenna assembly is shipped in a separate box The main source of information on the antenna is the antenna installation guide If you do not have the antenna installation guide refer to your Installation Reference Sheet then locate the guide for that model on your installation support web site When you install the antenna assembly read and follow all safety alerts an...

Страница 18: ...nd Requirements for RG 6 and RG 11 IFL Cable Connectors Ground Blocks and Ground Block Location FSB_050518_01 Improper grounding can result in electric shock injury property damage and or poor modem performance Labeling the IFL cable Label the IFL cable at the outdoor point of entry and at the indoor location where the satellite modem is installed as follows Wrap a piece of blue electrical tape ar...

Страница 19: ...enna mounts IFL cable Antenna Site Preparation and Mount Installation Guide 1035678 0001 IFL cables specifications approved types maximum lengths Field Service Bulletin FSB IFL Cable Approved List with lengths for Jupiter HT1000 HT1100 Domestic Installations FSB_0120909_01 IFL cable connectors Grounding Ground blocks HNS Broadband Requirements for RG 6 and RG 11 IFL Cable Connectors Ground Blocks ...

Страница 20: ...Chapter 2 Preparing for installation 20 1039707 0001 Revision A ...

Страница 21: ...art of the installation process You access the installation software through your computer s browser to perform installation tasks Prerequisites for installing the modem Make sure the installation location meets the following requirements concerning ventilation and heat sources Do not block any of the modem s ventilation openings Leave 6 inches of space around the top and sides of the modem to ens...

Страница 22: ...the modem to ensure adequate ventilation and prevent overheating Do not place the modem near a heat source such as direct sunlight a radiator heat register or vent oven stove amplifier or other apparatus that produces heat Modem operating position Install and operate the HN9800 modem only in the upright vertical position resting on its built in base as shown in Figure 5 Any other position could re...

Страница 23: ...ired improperly notify the customer that you are not permitted to connect the system to a faulty outlet Do not proceed with the installation until a properly wired outlet is provided 2 Connect the DC power cord to the modem s DC IN connector as shown in Figure 6 Connect the AC power cord to the three prong connector on the modem s power supply 3 Connect the surge connector recommended to an AC pow...

Страница 24: ... you connect your laptop computer to the modem Before connecting your laptop to the modem it is important you clear your computer s cache Clearing the cache in Internet Explorer 1 Press the Ctrl Shift Del keys The Delete Browsing History screen appears 2 Select the options as shown in Figure 7 3 Click Delete Figure 7 Internet Explorer Delete Browsing History screen Clearing the cache in Mozilla Fi...

Страница 25: ...ure 8 Mozilla FireFox Clear All History screen Connecting the laptop Connect your laptop to the modem 1 Use an Ethernet cable to connect your laptop computer directly to the modem s LAN1 port as shown in Figure 9 Do not connect the laptop to the modem through an Ethernet modem or switch Figure 9 Connecting your laptop to the modem ...

Страница 26: ...illustrations in this guide The screen illustrations are examples Values shown in these illustrations may not apply to the satellite modem you are installing Do not use values shown to install or configure the modem unless the instructions say to do so On some screens and in some messages you may see the word modem or the abbreviation VSAT Both refer to the HN9800 satellite modem Screen and page a...

Страница 27: ...rowser on your laptop Type http 192 168 0 1 The first screen of the commissioning process displays The SBC cfg file determines the Input Params screens that appears Figure 12 shows the screen that allows you to select the satellite Figure 12 Satellite selection screen Figure 13 shows the screen that allows you to select the transponder ...

Страница 28: ...meters 3 If you select the DD MMM format enter your parameters as shown in Figure 14 Figure 14 DD MMM parameter option Some GPS receivers are suitable for Ka band installations some are not For a complete discussion on various GPS receivers see FSB Introduction to Commercial GPS Units for Ka Installers FSB_080404_01 4 Select your Satellite or Transponder from the drop down list 5 Click Submit ...

Страница 29: ...ter option 7 Select Satellite or Transponder from the drop down list 8 Click Submit The system displays the currently selected beam and an option to change the beam as shown Figure 16 Figure 16 Beam selection 9 Accept the default or select the desired beam from the drop down list 10 Click Submit If a beam cannot be located an error message appears as shown in Figure 17 ...

Страница 30: ...em 30 1039707 0001 Revision A 11 Select another beam from the drop down list 12 Click Submit Once you click Submit the satellite modem enters pointing mode Refer to Chapter 4 Installing outdoor equipment and antenna pointing on page 31 for the next step in the process ...

Страница 31: ...fety alerts and instructions in the antenna installation manual and in the Antenna Site Preparation and Mount Installation Guide 1035678 0001 Installing the IFL cable Before you can point the antenna you must route the IFL cable between the indoor satellite modem location and the antenna Then connect the modem to the radio assembly with the IFL cable Routing and connecting the IFL cable To point t...

Страница 32: ...al IFL cable and the ground block connecting them must meet the grounding requirements specified in the following warning You must comply with applicable local codes and the grounding requirements in Field Service Bulletin FSB HNS Broadband Requirements for RG 6 and RG 11 IFL Cable Connectors Ground Blocks and Ground Block Location FSB_050518_01 Improper grounding can result in electric shock inju...

Страница 33: ... s computer are connected to an Ethernet device Do not connect any device to the satellite modem at this time except your laptop computer Other Ethernet devices may only be connected to the modem after it installed and commissioned Pointing the antenna Make sure you have the DAPT2 You will need this to point the antenna 1 Go outside to the antenna location 2 Follow the procedure explained in the A...

Страница 34: ... of pointing on the Terminal Installation screens Coarse and fine pointing Coarse pointing refers to pointing the antenna in the general direction of the satellite so that the antenna can acquire the satellite signal Fine pointing refers to refining the antenna adjustment to point the antenna as accurately as possible Figure 20 shows fine and course pointing in progress Figure 20 Coarse and fine p...

Страница 35: ...nce ranging completes the HN9800 s transmit and receive signal are synchronized to the satellite for optimal transport service Upon completion registering the modem begins automatically 1 Remove the DAPT2 and connect the IFL cable from the satellite modem to the radio assembly 2 Go back inside to complete the installation of the modem At this point the modem automatically begins the process of com...

Страница 36: ...Chapter 4 Installing outdoor equipment and antenna pointing 36 1039707 0001 Revision A ...

Страница 37: ... the broadband service can be activated Final configuration is provided to the modem after service activation Prerequisites for commissioning The following are prerequisites for commissioning The satellite modem must be physically installed The antenna must be pointed and the modem must have exited pointing mode Service for the modem must be configured by the service provider and the NOC and the t...

Страница 38: ...re 23 Commissioning tasks completed Click Start Registration to proceed Registering the terminal The next step in the process is activating or registering the terminal The terminal registration process associates the SAN with the ESN 1 On the Registration screen enter the SAN and PIN as shown in Figure 24 Figure 24 Registration screen 2 Click Continue 3 The registration Welcome screen appears as s...

Страница 39: ...te modem 1039707 0001 Revision A 39 4 Click Continue 5 The system displays the registered for service screen Figure 26 Registration complete 6 Click Print this page to print a copy of the page or Continue to proceed 7 The Registration page appears showing the status Installation complete ...

Страница 40: ...p window displays the message Click on the button below to restart your HN9800 It make take a few seconds for the HN9800 to be Operational after restart 9 Click the Restart button in the window 10 Close your browser s window 11 At this point you should disconnet the Ethernet cable from the LAN port on your PC and connect it to the LAN port on the customer s PC ...

Страница 41: ...tion and online documentation through a web browser on a computer connected to the satellite modem The customer uses the System Control Center to find system information to check system performance if the satellite modem does not seem to be functioning properly Accessing the System Control Center 1 Open a web browser such as Internet Explorer 2 In the browser address bar type www systemcontrolcent...

Страница 42: ...ission Information Opens the Transmission Information page which displays information on data transmitted by the satellite modem Note These links take you to the same destinations as the button links at the top of each System Control Center page Diagnostic utilities links Connectivity Test Opens the Connectivity Test page which you can use to test the connection between the satellite modem and the...

Страница 43: ...utton links At the top of each System Control Center page are four round buttons with labels above them as shown in Figure 31 Each button is a link to the System Control Center page identified by the label for example the System Status button is a link to the System Status page Click the button to go to the page identified by the label The System Status button link is also a status indicator as ex...

Страница 44: ...tem Information page on page 53 System Status button The System Status button only is a status indicator as well as a link It changes color to indicate the satellite modem s current status as explained in Table 4 To see more detailed status information click the System Status button to open the System Status page Table 4 Status button colors Button color Meaning Green The satellite modem is operat...

Страница 45: ...When IPSec is enabled IPSec icon present the modem attempts to establish all configured tunnels The status of all configured tunnels at any given time if IPSec is enabled is one of the following All tunnels are established green System Status button Some tunnels are established orange System Status button No tunnels are established red System Status button Links in the left panel The following lin...

Страница 46: ...ion opens the Advanced Pages This icon appears on all System Control Center pages Figure 33 Icon for accessing the Advanced Pages Parameters and values Several of the System Control Center screens list status and operational parameters and their current values in a tabular format For example the following illustration shows the Reception Information page The left column list the parameters and the...

Страница 47: ...here the flagged value appears The flagged value appears in the right column the parameter appears in the left column The value indicates the current state of the parameter If you see a red flag you can click the underlined parameter value in the right column to see additional information about the problem Features a customer may not see A customer may see descriptions of certain features in the s...

Страница 48: ...ays important information about the satellite modem s operational status The System Status page displays important information about the satellite modem s operational status Available system status values may vary depending on how the satellite modem is configured Therefore some options shown in Figure 35 may not appear on your System Status screen Figure 35 System Status page ...

Страница 49: ... with Errors Percentage of received frames determined to be corrupted Any number greater than zero indicates a problem except when adverse weather conditions are present Frames may be corrupted in adverse weather conditions or if there is a problem with the receive cable or antenna assembly Bad Key Frames Percentage of received frames that could not be decrypted successfully All data received over...

Страница 50: ... an explanation of the currently displayed RxCode Each RxCode except RxCode 5 indicates a specific problem in the receive path Figure 37 Finding additional Receive Status information The next illustration shows a sample list of RxCodes Click the explanation link next to the RxCode to see more information Figure 38 Sample list of RxCodes ...

Страница 51: ...Number of frames transmitted to the satellite Number of Successful Transmissions Number of frames transmitted to the satellite Number of Failed Transmissions Number of frames that could not be sent A continuously increasing value indicates a transmission problem If a low value is displayed and does not increase and the system is functioning there is no reason for concern Number of Packets Submitte...

Страница 52: ... following illustration shows how you can view a list of all TxCodes or see an explanation of the currently displayed TxCode Each TxCode except TxCode 8 indicates a specific problem in the transmission path Figure 40 Finding additional Transmit Status information ...

Страница 53: ... of the modem s operational software Figure 41 System Info page Help page The System Control Center Help page Figure 42 contains information to help the user get started in using the satellite modem find contact information for assistance and other helpful information To display the Help page Click View Help Topics on the System Control Center home page or Click Help in the left panel of any Syste...

Страница 54: ...Chapter 6 System Control Center 54 1039707 0001 Revision A Figure 42 Help page ...

Страница 55: ...gure 43 By their appearance on off blinking or flashing the LEDs indicate the modem s operating status The front panel LEDs are all blue when lit Figure 43 Front panel LEDS on the HN9800 Table 7 explains what the modem status is when the LEDs are on off or blinking On means the LED is continuously lit Blinking means the LED is usually on but ...

Страница 56: ...tance to the satellite to calibrate transmit timing and transmit power Off Condition preventing transmission Receive ON OK Receive path is operational Blinking Receiving data Off Condition preventing receipt of data System ON Connection established with the NOC Off Condition preventing full operation Power On Red color Power is on and the modem is functioning normally Indicates a fault condition F...

Страница 57: ...ter 7 LEDS 1039707 0001 Revision A 57 LAN port LEDs Green and orange LEDs on the LAN Ethernet port on the modem s rear panel indicate link status and speed as explained in Figure 44 Figure 44 LAN port LEDs ...

Страница 58: ...Chapter 7 LEDS 58 1039707 0001 Revision A ...

Страница 59: ...cm Operating temperature range 41 F to 104 F 5 C to 40 C Above 5 000 ft 1 524 m altitude the maximum temperature is reduced by 1 C per 1 000 ft 305 m Operating humidity range 5 to 90 non condensing Altitude Up to 15 000 ft 4 572 m Cooling method Convection Protocol support TCP IP Transmission Control Protocol Internet Protocol protocol suite Supported frequency ranges Ka band Network interface por...

Страница 60: ...Appendix A Specifications 60 1039707 0001 Revision A ...

Страница 61: ...he equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee that the equipment will operate to the user s satisfaction Before installing the equipment users should make sure they are permitted to connect to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method...

Страница 62: ...e procedures in the installation guide must be followed to ensure compliance with these regulations This is a class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Part 15 This section applies to the HN9800 satellite modem Standards to which conformity is declared FCC Part 15 The modem complies with ...

Страница 63: ... Interference EU European Union F FSB Field Service Bulletin I IFL Inter facility link IPSec Internet Protocol security L LAN Local Area Network LED Light emitting diode LLC Limited Liability Company N N G Neutral ground NIC Network interface card NOC Network Operations Center O ODU Outdoor unit P PIN Personal identification number R RF Radio frequency S SAN Site account number V VAC Voltage alter...

Страница 64: ... Acronyms and abbreviations 64 1039707 0001 Revision A ...

Страница 65: ...on for accessing Advanced Pages 46 IFL cable 12 13 17 18 19 31 32 Installation checklist 12 items required 13 preparing for 11 summary 11 Installation parameters entering 27 overview 26 Installation Reference Sheet 13 IPSec 45 L LEDs front panel 55 LAN port 55 57 Links System Control Center 42 M Modem connecting laptop 24 installation location 21 operating position 22 powering up 23 ventilation 22...

Страница 66: ...ntrol Center Reception Information page 49 System Status button colors 44 System Status page 48 Transmission Information page 51 System Information page 53 System Status button colors 44 System Status page 44 T Transmission Information page 51 Transmit status 51 TXCodes 52 ...

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