Pub. 42004-519C
Rugged VoIP Autodial Handset Telephones
Page 22 of 26
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If corrosion or rusting is noticed, remove with a non-abrasive commercial cleanser and water. Rub
stained areas in the same direction as the existing grain. Stubborn stains may be removed with a paste
made from magnesium oxide, ammonia, and water. Wipe clean, water rinse, and dry.
Prevention
Automotive wax provides the best results in preventing corrosion on stainless steel. Simply apply wax,
let dry to a haze, and buff to a shine with a clean dry cloth. This application should protect the telephone
surface for many months as it will allow naturally re-formation of the chromium oxide layer.
DO NOT use steel wool, sandpaper, mineral acids, bleaches, or chlorine cleansers on stainless steel.
Service
Contact a regional service center for an RA# (return authorization number) if the telephone requires
service. Equipment must be shipped prepaid to GAI-Tronics with a return authorization number and a
purchase order number. Repairs or a replacement will be made in accordance with GAI-Tronics’
warranty policy if the equipment is under warranty. Please include a written explanation of all defects to
assist our technicians in their troubleshooting efforts.
Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help identifying the Regional
Service Center closest to you.
Troubleshooting
Table 6. Troubleshooting Chart
Problem
Possible Solution
Low volume
Increase the volume level in the telephone’s programming configuration.
High volume
Decrease the volume level in the telephone’s programming configuration.
Front panel push
buttons are not
operational
•
Verify the push buttons are properly configured.
•
Verify power is applied to the unit.
Inputs not operational
•
Check the input connections.
•
Verify the inputs are properly configured.
Outputs not
operational
•
Check the output connections.
•
Verify the outputs are properly configured.
Cannot make or
receive calls
•
Check the connection of the LAN cable.
•
Verify that power is applied to the unit.
•
Verify the LAN parameters have been configured properly.
•
Verify the telephone has been set up on the network.
No power indication
•
Check the power connections.
•
If using PoE, check the operation of the PoE equipment.
