HUAWEI MT7-L09 Smartphone Hotline FAQs
1 Basics
Issue 01 (2014-09-01)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
15
1.10.2 Why can't I send or receive multimedia messages?
The network is busy, or the signal reception is poor.
Solution: Try again later.
The message is denied by the network (MMS center).
−
Reason 1: The recipient number is invalid.
−
Solution 1: Check that the recipient number is correct and try again.
−
Reason 2: The multimedia message exceeds the maximum size allowed by your
service provider (generally 300 KB).
−
Solution 2: Delete some content from the multimedia message to make sure it is
smaller than the maximum size, and try again.
Your account balance is insufficient.
Solution: Top up your account and try again.
Your phone is running out of available storage space.
Solution: Delete some files from your phone to free up at least 300 KB storage space.
1.10.3 Is there any restriction on the size, format, or resolution of
the file to be attached to a multimedia message?
If an audio or video file exceeds the maximum size allowed by your service provider
(generally 300 KB), it cannot be attached to a message. If an image is too large, it will be
automatically compressed before being attached to the message. As a result, the resolution of
the image attached to the message will decrease.
1.10.4 Where are the multimedia message attachments saved?
By default, after you receive a multimedia message, the attachment is automatically saved in
the
/data
path, which is invisible to users.
You can save the attachment to the
Download
folder in the phone storage or SD card.
