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37

13 Troubleshooting

If you encounter any problem when using your phone, try to
rectify the problem according to the following table. If the
problem persists, contact the service provider or the dealer.

Problem

Ensure that

…

The battery cannot be
charged.

The charger is properly connected
to your phone and the power
socket.

The phone cannot be
powered on.

The battery power is sufficient.

The battery is properly installed.

Press and hold

.

You cannot make a call
except an emergency call.

l

The phone number is correct.

l

You are in the network service
area.

l

You have not enabled the call
restriction function.

Bad call quality.

l

The signal strength is strong
enough.

l

If you are staying indoors,
move close to a window.

During a call, the other side
cannot hear your voice.

The microphone is not covered.

The signal strength is not
strong enough or your
phone is often off line.

l

The antenna is in a good
condition.

l

Move close to a place with
strong signal strength.

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Содержание M328

Страница 1: ......

Страница 2: ...he accessories in containers with strong electromagnetic field Do not use your phone while driving Do not place magnetic storage media near your phone Radiation emitted from the phone may erase the information stored on the magnetic storage media Follow the rules or regulations set forth by the hospitals and health care facilities Switch off your phone near medical apparatus Do not place your phon...

Страница 3: ...Switch off your phone near high precision electronic devices The phone may affect the performance of these devices Use only the approved batteries and chargers to avoid explosion Do not attempt to disassemble your phone or its accessories Only qualified personnel are allowed to service or repair the phone Observe the laws or regulations on using the phone Respect others privacy and legal rights wh...

Страница 4: ... Huawei Technologies Co Ltd in the People s Republic of China and certain other countries All other trademarks mentioned in this manual are the property of their respective holders Notice The information in this manual is subject to change without notice Every effort has been made in the preparation of this manual to ensure accuracy of the contents but be aware that all statements information and ...

Страница 5: ...s and then release it Press Press a key and release it quickly GUI Conventions Format Meaning Bold Any string displayed on the phone screen is in boldface such as Menu Multi level menus are spearated by For example Menu Messages indicates Messages is the submenu of Menu Symbols Symbol Description Meaning Caution Warnings and precautions for operations Note Complementary descriptions for operations...

Страница 6: ......

Страница 7: ...d 6 Installing the Battery 6 Charging the Battery 6 Powering On Off the Phone 7 Using the Function Menu 7 3 Voice Services 9 Making a Call 9 Answering a Call 9 Operations During a Call 10 4 Text Entry 12 Text Input Modes 12 Entering English 12 Entering Digits 13 Entering Symbols 13 5 Message 15 Writing and Sending a Message 15 Reading a Message 16 ...

Страница 8: ...larm Clock 22 Disabling an Alarm Clock 23 9 Security 24 Enabling Disabling the Phone Lock 24 Changing the Phone Lock Code 24 10 Recorder 25 Recording a Sound Clip 25 Playing a Sound Clip 25 11 TTY Operation 27 Using the TTY Device 27 Setting the TTY Mode 27 12 Menu Commands 28 13 Troubleshooting 37 14 Warnings and Precautions 39 15 Huawei Technologies Co Ltd Limited Warranty 47 ...

Страница 9: ...one Your Phone Headset Jack Earpiece Screen Navigation Keys Left Soft Key Talk Send Key Number Keys Key Charger Interface Data Cable Connector Right Soft Key End Power Key Key Microphone Volume Control Keys Confirm Key Clear Key ...

Страница 10: ...he standby mode l Display Menu in the standby mode l Select the highlighted item l Access the metro option in the standby mode l Return to the previous menu l Display Menu in the standby mode l Confirm a selection l Access Contacts metro MetroWEB Messages or access Create Message by pressing and holding it for about two seconds in the standby mode l Increase the volume or decrease the volume or du...

Страница 11: ...standby mode by pressing and holding the 1 key l Speed dial phone numbers in the standby mode by pressing and holding the 2 9 keys l Select a submenu item labeled with the corresponding number l Enter the P and T symbols l Display a symbol list in any input mode l Enable or disable the vibration mode by pressing and holding the key for about two seconds in the standby mode l Enter the symbol l Cha...

Страница 12: ... memory for messages is full An urgent message is received A new voice mail is received A new PUSH message is received The PUSH message inbox is full The AGPS indicator mode is 911 Only The AGPS indicator mode is Location On The alert type is Ring The alert type is Ring Vibration The alert type is Vibration The alert type is Silence An alarm clock is set Indicates the battery power level The more ...

Страница 13: ... outside of the flip The external screen indicates the following l If you charge the phone when it is powered off the charging status is displayed in animation l In the standby mode when you close the flips the time is displayed on external screen l When a message is received or sent the receiving or sending animation is displayed l When an alarm clock alarms an animated icon is displayed l When t...

Страница 14: ...ce at the bottom of your phone 2 Connect the charger to an AC power socket During the charging process the icon on the upper right corner of the screen is in an animated status 3 Wait until the phone is completely charged If becomes static the battery is completely charged 4 Disconnect the charger from the AC power socket 5 Disconnect the charger from the phone ...

Страница 15: ...ress and hold to power it off Using the Function Menu To use the function menus do as follows 1 In the standby mode press Menu 2 Press to select the desired function menu 3 Press Select or to display the selected menu 4 Display the submenu in either of the following ways l Press to select a submenu and then press Select or to display the selected submenu l Press the number key corresponding to the...

Страница 16: ...8 5 Press Back or to return to the previous menu or exit the function menu To return to the standby mode press ...

Страница 17: ...ert T between the phone number and the extension 2 Press to dial the number 3 Press or End to end the call l In the standby mode press to select the required number from All Calls Then press to dial the number l When the phone is locked enter the lock code to unlock the phone first otherwise you can only make emergency calls or answer calls l Select a contact from the phonebook and press to dial l...

Страница 18: ...er Mode and set the headset auto answer function in the Settings Call Settings Headset Auto Answer Operations During a Call During a call you can press or to increase the volume press or to decrease the volume and press to enable or disable the speaker during a call Press Options and you can select the following options l Mute Unmute Allows you to mute or unmute your voice during a call At first t...

Страница 19: ...essages Allows you to enter the Messages menu l Call Memo Allows you to enter the Call Memo menu l Voice Privacy Allows you to protect your calls from being overheard You can choose either of the two modes Standard and Enhanced The Voice Privacy function is network dependent l TTY Setup Allows you to set the TTY mode ...

Страница 20: ...to delete all the letters at a time You can press Back to return to the previous screen l In any text input mode the current editing status is displayed on the upper right corner of the screen including the maximum length of a message and remaining letters that can be entered Entering English n Alphabetical Text Input Abc The alphabetical text input allows you to enter English letters You can pres...

Страница 21: ... shares the same numeric sequence then the En input mode provides the most commonly used words Among the possible words you can press to select the required word You can press once to enter a full stop and press to enter a space Entering Digits In different input modes you can enter numbers as follows l In the 123 input mode you can directly press number keys labeled with required digits l In the ...

Страница 22: ...14 2 Press to view the symbols 3 Press the number key to enter the corresponding symbol ...

Страница 23: ... the phone number of a contact into a message from Contacts l Priority Allows you to set the priority for messages The message priority function is network dependent l Callback Number Allows you to set the callback number The callback number is sent to the message recipient by default You can set it to either your phone number or other numbers When the recipient receives your message the callback ...

Страница 24: ...u Messages Inbox 2 Press to select a message 3 Press to view the message 4 Press Options to select the following options l Reply Allows you to edit a message and reply the message sender l Delete Allows you to delete the message l Forward Allows you to forward the message l Extract Allows you to extract the number contained in the message or the number of the message sender You can select Edit bef...

Страница 25: ...he new contact is saved to Contacts Searching for a Contact 1 In the standby mode choose Menu Contacts Search 2 Enter the name you want to search and press Search 3 Press to view the contact or press Options for the following options l View Allows you to view the contact l Edit Allows you to modify the contact l Add New Allows you to add a new contact to Contacts l Send Message Allows you to write...

Страница 26: ...pplications Shopping and Downloading Download games ring tones e mail and more using the Mobile Shop For information on airtime charges consult your service provider 1 In the standby mode press or to launch metro 2 Press to select the Mobile Shop then press Your phone takes a moment to connect then the Mobile Shop Catalog menu appears in the display The first time you access the Mobile Shop an air...

Страница 27: ...view the main Mobile Shop menu in a list or icon format l View Log View the Mobile Shop log which displays information about recent activity using Mobile Shop 3 Press to select the desired option 4 Press to enter the option s sub menu and view or change settings Using On line Help The Help sub menu within metro is a short tutorial on several metro Mobile Shop features View information about charge...

Страница 28: ...for the app in the Mobile Shop n Removing Apps You may remove apps that are no longer needed When you remove an app you cannot use the application unless you purchase it again To remove an app choose Settings Manage Apps Then select the app you want to remove n Disabled Apps You can install new apps even if the memory of your phone is full by partially removing disabling apps you haven t used rece...

Страница 29: ...21 n Expired Apps Apps that were purchased based on the number of uses or for a specified period of time expire You can purchase additional uses from the Mobile Shop ...

Страница 30: ... l Time Allows you to set the time of alarm clock Press to set the time and then press again to confirm You can press to set the time or enter the time directly l Ring Tone Allows you to set the ringtone of alarm clock Press to set the alarm ringtone Press to select the ringtone and press Select or to confirm l Frequence Allows you to set the frequency of alarm clock Press to select one of the fol...

Страница 31: ... to disable the alarm clock Choose Menu Tools Alarms Cancel All to disable all alarm clocks l When the alarm clock alerts press Stop to stop the alarm Alternatively press Snooze to snooze it for five minutes after which the alarm alerts again l If the alarm clock is unattended when it alerts it stops temporarily and alerts again five minutes later It alerts for five times before it finally stops ...

Страница 32: ...On Enable the phone lock when the phone is powered on the next time l Off Disable your phone lock In the standby mode press Unlock and enter the phone lock code to unlock the phone or press SOS to make an emergency call Changing the Phone Lock Code You can change the default or the current phone lock code into any numeric string in the range of 4 to 8 digits Do remember your phone lock code If you...

Страница 33: ...clip saves to Voice Folder automatically l When recording a sound clip place the microphone of your phone close to the sound source for a better recording effect Playing a Sound Clip 1 In the standby mode choose Menu Tools Recorder 2 Press to view the Voice Folder 3 Press to select a sound clip Then press Options for the following options l Play Allows you to play the sound clip l Set As Incoming ...

Страница 34: ... l File Info Allows you to view the format size date and time of the sound clip l Delete All Allows you to delete all sound clips You can also access the Voice Folder by choosing Menu Gallery Voice Folder ...

Страница 35: ... calls as normal 3 When the call is put through use the TTY device to send or receive the letters 4 Press or End to end the call Setting the TTY Mode 1 In the standby mode choose Menu Settings Phone Settings TTY Setup 2 Press to select the TTY mode and then press Select or to confirm l Voice The standard voice speaking mode and the listening mode l TTY Transmit and receive the TTY characters l VCO...

Страница 36: ...ges or make calls Outbox Allows the phone to save the messages successfully sent to Outbox and save the messages failed to be sent to Drafts if you choose Messages Settings Send Settings Auto Save Send Save You can edit delete resend and forward the messages in Outbox Drafts Allows the phone to store draft messages and the messages failed to be sent You can edit send and delete the messages in the...

Страница 37: ... to set the callback number For details see Message on page 15 l Signature Allows you to set your signature The signature is displayed at the end of the sent messages l Deferred Delivery Allows you to set the time for deferring the message delivery from the SMSC to the recipient with four available options Immediate After 12 Hours After 1 Day and After 3 Days l Validity Period Allows you to set th...

Страница 38: ... delete all messages Contacts Search Allows you to find a phone number from Contacts Add New Allows you to add new contacts to the phonebook The phone memory can save up to 500 contacts Groups Allows you to add the contacts to a group You can set up to 10 groups Allows you to view rename the group and set the group ringtone Speed Dial Allows you to set the speed dial number Management Delete Multi...

Страница 39: ...browse and download applications from network provider s server Allows you to choose your favorite services such as downloading rings pictures and games For more information about this function consult your service provider This function may cost the extra charge MetroWEB Allows your phone to access the specified services provided by network service providers Allows you to enjoy the mobile life ea...

Страница 40: ... play audio files recorded by the phone Allows you to set an audio file as the incoming ringtone rename an audio file delete an audio file and view the information of the audio files Memory Status Allows you to check the used free and total space of the phone Settings Display Settings Wallpaper Allows you to set a picture in the phone as the wallpaper Backlight Allows you to set the backlight of t...

Страница 41: ...gs l Incoming Call Tone Allows you to select a ringtone for incoming calls l Message Tone Allows you to select a ringtone for messages l Key Tone Allows you to select a tone when you press the keys l Flip Tone Allows you to select a flip tone l Power On Off Tone Allows you to enable or disable the tone for powering on off Date Time Idle Display Allows you to select Date Time Time Date or None to d...

Страница 42: ...ation of the current call Ring Setup Allows you to set the ringing component when the headset is connected You can select Only From phone or Only From Headset Headset Auto Answer Allows the headset to answer the call automatically when no one answers the call in 2 Seconds 5 Seconds or 10 Seconds if enabled Roaming Settings System Mode Allows you to select metroPCS Only or Automatic as the current ...

Страница 43: ... emergency number 911 Security Settings Phone Lock Protects the phone from unauthorized use if enabled l Immediate Lock the phone immediately l Power On Enable the phone lock when the phone is powered on next time l Off Disable your phone lock Change Phone Code Allows you to change the default phone lock code the last four digits of your phone number into any numeric string in the range of 4 to 8 ...

Страница 44: ...e reminds you at the specified time Calculator Allows you to calculate arithmetic expressions The calculator supports fractional arithmetic You can press to select different operators press to enter a decimal point press to enter press to perform the calculation press CE to clear the contents displayed on the calculator Stopwatch Allows the phone to record the time Phone Info My Number Allows you ...

Страница 45: ...icient The battery is properly installed Press and hold You cannot make a call except an emergency call l The phone number is correct l You are in the network service area l You have not enabled the call restriction function Bad call quality l The signal strength is strong enough l If you are staying indoors move close to a window During a call the other side cannot hear your voice The microphone ...

Страница 46: ...Service unavailable or Network problem l You are not in an area with weak magnetic field in a tunnel or surrounded by buildings If so move to another area and try again l Do not visit the service option without obtaining authorization from your service provider ...

Страница 47: ...with your physician l Some wireless phones may interfere with some hearing aids In the event of such interference consult your service provider or consult with your physician n Health Care Facilities Note the following concerning use of your phone in health care facilities l Do not take your phone into the operating room OR intensive care unit ICU or coronary care unit CCU l Do not use your phone ...

Страница 48: ... the phone over the air bag or in the air bag deployment area The phone may cause injury due to the strong force created by the inflating air bag l Observe all rules and regulations during air travel When boarding an airplane power off the phone and take out the battery In areas where phone use is prohibited power off the phone The radio signal of the phone may interfere with the airplane s naviga...

Страница 49: ...hone meets applicable radio frequency exposure guidelines when used in the normal when positioned at least 1 5 cm away from the body When a carry pouch or belt clip is used it should not contain metallic objects and the phone should be positioned at the above stated distance from your body l Do not subject your phone battery and charger to serious collision or shock Otherwise battery leakage phone...

Страница 50: ...ou clean or maintain the phone power off the phone and disconnect it from the charger Otherwise electric shock or short circuit of the battery or charger may occur l Do not use any chemical detergent powder or other chemical agent such as alcohol or benzene to clean the phone and the charger Otherwise damage or fire could occur Clean the phone and the charger with a piece of soft damp antistatic c...

Страница 51: ...ns n Battery l Use batteries approved by the manufacturer only Otherwise malfunction fire or explosion may occur l Do not dispose of the battery by incineration Otherwise the battery might ignite or explode l Do not connect the two poles of the battery with conductors such as cables jewelry or any other metal Otherwise the battery may short circuit causing injury l Keep mobile phone at a temperatu...

Страница 52: ...stallation l Do not remove the battery while the phone is turned on n Charger l Use only manufacturer approved chargers Use of a non approved charger may cause malfunction and will also void warranty l Do not short circuit the charger Short circuiting the charger may cause fire or malfunction of the charger l If the power cord is damaged for example if the wire is exposed or broken or the plug bec...

Страница 53: ...es developed by scientific organizations like ICNIRP International Commission on Non Ionizing Radiation Protection and IEEE Institute of Electrical and Electronics Engineers Inc through periodic and thorough evaluation of scientific studies These guidelines establish permitted levels of radio wave exposure for the general population The levels include a safety margin designed to assure the safety ...

Страница 54: ... adopted for this particular device by the USA and Canada is 1 6 watts kilogram W kg averaged over one gram of tissue The highest SAR value reported to the FCC and IC for this device type when tested for use at the ear is 1 378 W kg and when properly worn on the body is 0 821 W kg n FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two condition...

Страница 55: ...od of 12 months from the date of purchase c Other accessories If included in the box set a period of 3 months from the date of purchase 2 This limited warranty only applies to products manufactured by or for Huawei and that can be identified by the Huawei trademark trade name or logo affixed to them The limited warranty does not apply to any non Huawei products or software 3 The Warranty extends o...

Страница 56: ... internet viruses bugs worms Trojan Horses cancelbots e Use with non Huawei products or products not recommended for use with Huawei products f normal wear and tear of the equipment g Usage of equipment other than its normal and customary manner h Improper testing operation maintenance installation or any alteration or modification of Product i Consumable parts such as batteries unless damage has ...

Страница 57: ...e applicable warranty period 10 If Product is returned to Huawei after the expiration of the warranty period Huawei s normal service policies shall apply and Purchaser will be charged accordingly a Huawei assumes no obligation or liability beyond that which is expressly provided for in this limited warranty b All warranty information pricing product features and specifications are subject to chang...

Страница 58: ...LURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT THE CLAIMS OF ANY THIRD PARTIES INCLUDING SUBSEQUENT PURCHASERS AND INJURY TO PROPERTY RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF THIS WARRANTY BREACH OF CONTRACT NEGLIGENCE STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY EVEN IF HUAWEI KNEW OF THE LIKELIHOOD OF SUCH DAMAGES HUAWEI SHALL NOT...

Страница 59: ...ther rights which vary from state to state If any term of this limited warranty is held to be illegal or unenforceable the legality or enforceability of the remaining terms shall not be affected or impaired 15 This limited warranty allocates risk of Product failure between Purchaser and Huawei and Huawei s Product pricing reflects this allocation of risk and the limitations of liability contained ...

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