FAQs
20
7.2 What can I do if I cannot visit Web sites through
the terminal?
Step 1
Check whether the POWER indicator of the terminal is on.
If the POWER indicator is off, perform further checks as follows:
1.
Ensure that the power switch of the terminal is turned on.
2.
Ensure that electricity comes from the socket and that the input power of the socket
meets the requirements described on the label of the terminal power adapter. If the
voltage is unsteady, for example, if the voltage is too high or too low, do not use the
terminal. Wait until the voltage restores to its normal level, and then use the terminal.
3.
Ensure that the terminal is properly connected to the socket through the power
adapter.
If the POWER indicator is still off, contact an authorized maintenance center.
Step 2
After powering on the terminal, wait for about three minutes. Then check whether the
DSL indicator of the terminal is on.
If the DSL indicator blinks for a long time, perform further checks as follows:
1.
Ensure that telephone lines are properly connected. Especially ensure that the
telephone line connecting to the splitter is properly connected.
2.
Ensure that terminal cables or telephone lines are far from the electric appliances that
generate strong magnetic or electric fields.
3.
Replace telephone lines.
If the DSL indicator still blinks, contact your network service provider.
Step 3
Check whether the LAN indicator of the terminal is on.
If the LAN indicator is off, perform further checks as follows:
1.
Ensure that the network adapter of the computer is enabled.
2.
Ensure that the network cable between the terminal and the computer is properly
connected.
3.
Remove and then insert the network cable or replace the network cable.
If the LAN indicator is still off, contact an authorized maintenance center.
Step 4
Check whether the driver for the network adapter is properly installed.
Take a computer that runs Windows XP as an example. To check whether the driver for
the network adapter is installed, do as follows:
1.
On the desktop, right-click
My Computer
and choose
Manage
.
2.
In the navigation tree of the
Computer Management
window, choose
Device
Manager
.
3.
In the right pane of the
Computer Management
window, click
Network adapters
to view the information about the network adapter of the computer.
If no network adapter is detected or if a question mark (?) or an exclamation mark (!) is
displayed next to the icon of the network adapter, you can infer that the driver for the
network adapter is not properly installed. In this case, re-install the driver for the network
adapter of the computer.
