eSpace IAD
Troubleshooting
2 Analy zing and Rectify ing Faults
Issue 02 (2012-02-29)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
17
If yes, run the
sip soft-parameter clip-mode From
command to set
clip-mode
to
From
.
If no, go to
Step 2
Contact Huawei technical support.
----End
2.1.10 Incorrect SessionTimer Setting Causes the Five-Minute
Disconnection
Symptom
When the IAD132E(T) is connected to the SoftX3000 using SIP, every call is disconnected
after five minutes.
Cause
The possible cause is that SessionTimer is not enabled.
Solution
Step 1
Run the
display sip soft-parameter
command to check whether
SessionTimer
is
on
.
If no, run the
sip soft-parameter sessionTimer on
command.
If yes, go to
Step 2
Contact Huawei technical support.
----End
2.1.11 When a CHINO-E Phone Is Connected to the IAD132E(T),
Sometimes the Phone Does Not Ring Even When the Calling
Number Is Displayed
Symptom
An enterprise purchases some CHINO-E phones and connects these phones to the
IAD132E(T). Sometimes when there is an incoming call, the phone does not ring even when
the calling number is displayed. After the phone line is disconnected and reconnected, the
phone can ring, but users cannot hear the calling party's voice in the phone.
Cause
The possible cause is that the CHINO-E phone is not good in quality.
Solution
Step 1
Use a phone from another manufacture to replac e the CHINO-E phone, and check whether the
fault is rectified.
If yes, replace the CHINO-E phone with a phone from another manufacturer.
