lp-181 Rev. 003 Rel. 008 Date 8.21.18
10
Glass Lined Storage Tank
Five (5) Year Limited Warranty
HTP warrants each glass lined storage tank to be free from defects
in materials and workmanship according to the following terms,
conditions, and time periods. UNLESS OTHERWISE NOTED THESE
WARRANTIES COMMENCE ON THE DATE OF INSTALLATION. This
limited warranty is only available to the
original consumer
purchaser
(hereinafter “Owner”) of the storage tank, and is non-
transferable.
COVERAGE
A. This warranty covers the storage tank assembly ONLY. The storage
tank assembly consists of a glass lined storage tank, insulation, and
outer jacket.
B. Should a defect or malfunction result in a leakage of water from
the storage tank within the above-stated warranty periods due to
defective material or workmanship, malfunction, or failure to comply
with the above warranty, with such defect or malfunction having
been verified by an authorized HTP representative, HTP will replace
the defective or malfunctioning storage tank with a replacement of
the nearest comparable model available at the time of replacement.
The replacement storage tank will be warranted for the unexpired
portion of the applicable warranty period of the original storage
tank.
C. In the event of a leakage of water of a replacement storage tank
due to defective material or workmanship, malfunction, or failure to
comply with the above warranty, HTP reserves the right to refund
to the Owner the published wholesale price available at the date of
manufacture of the original storage tank.
D. If government regulations, industry certification, or similar
standards require the replacement storage tank to have features
not found in the defective storage tank, the Owner will be charged
the difference in price represented by those required features. If the
Owner pays the price difference for those required features and/
or to upgrade the size and/or other features available on a new
replacement storage tank, the Owner will also receive a complete
new limited warranty for that replacement storage tank.
E. If at the time of a request for service the Owner cannot provide
a copy of the original sales receipt or the warranty registration, the
warranty period for the storage tank shall then end five (5) years
from the date of manufacture of the storage tank and NOT the date
of installation of the storage tank.
F. This warranty extends only to storage tanks utilized in water
heating applications that have been properly installed by qualified
professionals based upon the manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair,
replacement, or refund are the exclusive remedies of the Owner.
OWNER RESPONSIBILITIES
The Owner or Qualified Installer / Service Technician must:
1. Have a relief valve bearing the listing marks of the American
Society of Mechanical Engineers (ASME) installed with the storage
tank assembly in accordance with federal, state, and local codes.
2. Have a vacuum relief valve certified to ANSI Z21.22 - Relief Valves for
Hot Water Supply Systems - installed with the storage tank assembly
in accordance with federal, state, and local codes and in installations
prone to vacuum related damages.
3. Maintain the storage tank in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions.
Preventive maintenance can help avoid any unnecessary breakdown
of the storage tank and keep it running at optimum efficiency.
4. Maintain all related system components in good operating
condition.
5. Use the storage tank in an open system, or in a closed system with
a properly sized and installed thermal expansion tank.
6. Use the storage tank at water pressures not exceeding the working
pressure shown on the rating plate.
7. Keep the storage tank free of damaging scale deposits.
8. Make provisions so if the storage tank or any component or
connection thereto should leak, the resulting flow of water will not
cause damage to the area in which it is installed.
9. Have the anode checked every two years. Replace the anode if
necessary.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any storage tank purchased from an unauthorized dealer.
2. Any storage tank not installed by a qualified heating installer /
service technician, or installations that do not conform to ANSI,
CSA, and/or UL standards, as well as any applicable national or local
building codes.
3. Service trips to teach the Owner how to install, use, maintain, or
to bring the storage tank installation into compliance with local
building codes and regulations.
4. The workmanship of any installer. The manufacturer disclaims
and does not assume any liability of any nature caused by improper
installation, repair, or maintenance.
5. Electricity or fuel costs, or increased or unrealized savings for same,
for any reason whatsoever.
6. Any water damage arising, directly or indirectly, from any defect in
the storage tank or component part(s) or from its use.
7. Any incidental, consequential, special, or contingent damages or
expenses arising, directly or indirectly, from any defect in the storage
tank or the use of the storage tank.
8. Failure to locate the storage tank in an area where leakage of the
tank or water line connections and the relief valve will not result in
damage to the area adjacent to the storage tank or lower floors of
the structure, as well as failure to install the storage tank in or with
a properly sized drain pan routed to an approved drainage location.
9. Any failed components of the system not manufactured by HTP as
part of the storage tank.
10. Storage tanks repaired or altered without the prior written
approval of HTP.
11. Damages, malfunctions, or failures resulting from improper
installation, or failure to install the storage tank in accordance
with applicable building codes/ordinances or good plumbing
and electrical trade practices; or failure to operate and maintain
the storage tank in accordance with the manufacturer’s provided
instructions.
12. Damages, malfunctions, or failures resulting from failure to
operate the storage tank at pressures not exceeding the working
pressure shown on the rating label.
13. Failure to operate the storage tank in an open system, or in a
closed system with a properly sized and installed thermal expansion
tank.
14. Failure or performance problems caused by improper sizing of
the storage tank, expansion device, or piping.
15. Damages, malfunctions, or failures resulting from vacuum
conditions.
16. Damages, malfunctions, or failures caused by operating the
storage tank with modified, altered, or unapproved components, or
any component / attachment not supplied by HTP.
17. Damages, malfunctions, or failures caused by abuse, accident,
fire, flood, freeze, lightning, electrochemical reaction, acts of God
and the like.
18. Tank failures (leaks) caused by operating the storage tank in a
corrosive or contaminated atmosphere.
19. Failure of the heater due to the accumulation of solid materials
or lime deposits.
20. Any damage or failure resulting from improper water chemistry.
WATER CHEMISTRY REQUIREMENTS – Water pH between 6.5 and 8.5.
Hardness less than 12 grains (200 mg/L). Chloride concentration less
than 100 ppm (mg/L). TDS less than 500 ppm (mg/L).
