lp-565 Rev. 002 Rel. 005 Date 11.19.18
17
manufacturer’s provided instructions.
12. Damages, malfunctions, or failures resulting from failure to operate the
water heater at pressures not exceeding the working pressure shown on the
rating label.
13. Failure to operate the water heater in an open system, or in a closed
system with a properly sized and installed thermal expansion tank.
14. Failure or performance problems caused by improper sizing of the water
heater, expansion device, piping, electric service voltage, wiring or fusing.
15. Damages, malfunctions, or failures caused by improper wiring conversion.
16. Damages, malfunctions, or failures resulting from vacuum conditions.
17. Damages, malfunctions, or failures caused by operating the water heater
with modified, altered, or unapproved components, or any component /
attachment not supplied by HTP.
18. Damages, malfunctions, or failures caused by abuse, accident, fire, flood,
freeze, lightning, electrochemical reaction, acts of God and the like.
19. Tank failures (leaks) caused by operating the water heater in a corrosive or
contaminated atmosphere.
20. Damages, malfunctions, or failures caused by operating the water heater
with an empty or partially empty tank (“dry firing”), or failures caused by
operating the water heater when it is not supplied with potable water, free
to circulate at all times.
21. Failure of the heater due to the accumulation of solid materials or lime
deposits.
22. Any damage or failure resulting from improper water chemistry, or heating
anything other than potable water. WATER CHEMISTRY REQUIREMENTS - Water
pH between 6.5 and 8.5. Hardness less than 7 grains (120 mg/L). Chloride
concentration less than 100 ppm (mg/L). TDS less than 500 ppm (mg/L).
23. Any damages, malfunctions, or failures resulting from the use of dielectric
unions.
24. Production of noise, taste, odors, discoloration, or rusty water.
25. Water heaters replaced for cosmetic reasons.
26. Components of the water heater that are not defective, but must be
replaced during the warranty period as a result of reasonable wear and tear.
27. Components of the water heater that are subject to warranties, if any,
given by their manufacturers; HTP does not adopt these warranties.
28. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
29. Water heaters installed outside the fifty states (and the District of
Columbia) of the United States of America and Canada.
30. Water heaters moved from the original installation location.
31. Water heaters that have had their rating labels removed.
ONLINE EXTENDED LIMITED WARRANTY REGISTRATION
To register for the Extended Limited Warranty, complete the form located
on the HTP website at http://www.htproducts.com/warranty within 90 days
of installation. The form must be completed in full with owner name, email
address, and phone number, the address where the unit is installed and
installation date, and unit model and serial numbers. Proof of purchase is
required, and may be an invoice for the product, or a bill from an installing
contractor that clearly documents the installation of the unit. To be valid,
proof of purchase must also include the unit serial number. Proof of purchase
may be typed or hand written. Submit the proof of purchase to HTP via the
directions provided on the website.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made immediately upon finding
the issue. First, please consult the HTP Warranty Wizard (http://www.
htproducts.com/Warranty-Wizard.html) to check warranty eligibility. You
may also contact HTP Technical Support at 1-800-323-9651 for questions or
assistance. Warranty coverage requires review and approval of the issue with
HTP Technical Support or through the Warranty Wizard prior to a full unit
replacement. Any claim for warranty reimbursement will be rejected if prior
approval from HTP is not obtained in advance of a full unit replacement. Final
determination will be made as part of the warranty claim process.
When submitting a warranty claim the following items are required:
1. Proof of purchase or installation of the product –
Typically a copy of
the invoice from the installing contractor, the receipt of the purchase of the
product, or an original certificate of occupancy for a new home.
2. Clear pictures (or video) of the following:
a. Serial number tag (sticker)
b. The product
c. The product issue / failure whenever possible
d. A picture of the piping near the product
e. For gas fired products, a picture of the venting, including how it exits
the building
All claims will be reviewed by HTP within three (3) business days. If additional
information is required and requested by the HTP Claims Department you will
have thirty (30) days to provide it. When all requested information is provided
HTP will respond within three (3) business days. The claim will be automatically
closed if requested information is not provided within thirty (30) days. Claims
will not be reopened without HTP Warranty Supervisor approval.
During the claims process a product that must be replaced will be given a
designation of either a) field scrap, or b) return to HTP. If the product must
be returned to HTP, the returned product must arrive at HTP within thirty
(30) days of the date of our request to return the product. After receipt of
the returned product HTP may require as many as thirty (30) additional days
for product testing.
NOTE: Any components or heaters returned to HTP
for warranty analysis will become the property of HTP and will not be
returned, even if credit is denied.
If you have questions about the coverage of this warranty, please contact
HTP at the following address or phone number: HTP, 272 Duchaine Blvd., New
Bedford, MA, 02745, Attention: Warranty Service Department, 1(800) 323-
9651.
SERVICE, LABOR AND SHIPPING COSTS
Except when specifically prohibited by the applicable state law, the Owner,
and not the Manufacturer, shall be liable for and shall pay for all charges for
labor or other expenses incurred in the removal, repair, or replacement of
the water heater or any component part(s) claimed to be defective or any
expense incurred to remedy any defect in the product. Such charges include,
but are not necessarily limited to:
1. All freight, shipping, handling, and delivery costs of forwarding a new
water heater or replacement part(s) to the owner.
2. All costs necessary or incidental in removing the defective water heater or
component part(s) and installing a new water heater or replacement part(s).
3. All administrative fees incurred by the Owner, as well as material required
to complete, and/or permits required for, installation of a new water heater
or replacement part(s), and
4. All costs necessary or incidental in returning the defective water heater or
component part(s) to a location designated by the manufacturer.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU
OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION,
LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING
WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT
NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES
ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY
OBLIGATION UNDER THIS AGREEMENT INCLUDING THE OBLIGATION
TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING
OR EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND
SIGNED BY A DULY AUTHORIZED OFFICER OF HTP. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE
BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specific legal rights. The Owner may also
have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so this
limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the water heater
manufactured and sold by HTP. HTP neither assumes nor authorizes anyone
to assume for it any other obligation or liability in connection with said water
heaters.
HTP reserves the right to change specifications or discontinue models
without notice.