6
Repair
If your unit needs service, please re-review the troubleshooting section first.
Contact tech support via e-mail (24/7) or call 1-800-554-0150 9am to 5pm Pacific time, Monday through Friday.
We will try and respond to emails sent to [email protected] within two business days.
• Recheck the connections between the source and the MBM-12 MK2.
• With the volume on the MBM-12 MK2 turned to a low setting, try
plugging the MBM-12 MK2 directly into a CD player or lightly
touching the unplugged end of the input cable. If you hear noise
from the MBM-12 MK2, the problem is with your connection to the
system. If you hear no noise, try turning the volume on the MBM-
12 MK2 up some more. If you still hear no noise, call/e-mail tech-
nical support for authorization to send the amplifier back for service.
• If wire is loose, tighten the connector and reconnect.
• Take the driver out of the cabinet and connect to your main amplifier.
If it plays fine, then the amp is bad. If it does not play, then the
woofer is bad. Call/e-mail technical support for authorization to
send non-working part back for service.
• Correct the polarity of the speaker wires by matching the +/- from
the receiver/amplifier to the +/- of the MBM-12 MK2’s speaker
level input.
• Connect only to the channel that has a true ground ‘ - ’. If neither
channel has a true ground ‘ - ’, e-mail/call technical support.
• Increase the volume of the MBM-12 MK2 and the subwoofer level
or LFE level on the receiver or other source. It is best to set the
level of the MBM-12 MK2 relative to the other speakers using a
test disk and a Radio Shack SPL meter, or built-in tones on your
pre-amp/processor. See “Volume Level” in Step 4.
• When you shut down your equipment, turn off the MBM-12 MK2
first. When powering up, turn on the MBM-12 MK2 last.
The MBM-12 MK2 is not receiving
a signal.
MBM-12 MK2 amplifier is faulty.
Connection between the MBM-12
MK2 amplifier and woofer is faulty.
Driver or amplifier is faulty.
You used speaker level connections
and have mixed up the polarity of
the wires, thus shorting one channel
of the main amplifier.
You used speaker level connections
and one or both your main amplifi-
er’s ‘ - ’ are not true ground.
Level on MBM-12 MK2 or receiver’s
subwoofer output is too low.
Noise is being generated by up-
stream equipment.
No output from
the MBM-12 MK2
(LED lights up
red).
No output from
the MBM-12 MK2
(LED turns
green).
Little or no sound
from one main
speaker..
Bass output from
MBM-12 MK2
is low.
MBM-12 MK2
thumps when the
system is being
turned on and off.
Problem
Cause
Solution