Troubleshooting & After-Sales Service
9
Section 3 Troubleshooting
Section 4 After-Sales Service
If you need any support, or have questions about the system, please
contact our Technical Support team via
and we will
be glad to assist you. We sincerely hope that you enjoy the benefits of bright
and safe pool illumination after the installation of HQUA inground swimming
pool light.
Problem
Cause
Solution
There is water inside the light.
It is
acceptable and
safety.
Don’t need any
particular move to
deal with it. Special waterproof
material will protect it.
The LED pool light does not light
up at the beginning.
No power supply.
Check the receptacle first to see if
the electricity is available
Wrong Connection.
Check the connection part in step
4 to see if the wires are wrong
connected due the wrong color.
The LED pool light is
damaged somehow.
Contact HQUA for more help.
The LED pool light does not light
up or it is dim after a few times
using.
The power cord is
loose.
Check the wiring connection first
without power supplying.
LED lights failed
Contact HQUA for more help.
The GFCI is tripped.
Contact HQUA for more help.
M4 controller is not working.
Pair failed.
Follow 2.4 to Reset the control.
