Service and Support
Fujian HQT Communication CO.,LTD. (“HQT”) provides long-term support for its products, including repair
and supply of the radio and its parts and accessories.
1. HQT two-way radio body has an 18-month warranty; accessories (battery, adapter, charger and antenna) 6
months; earphone 3 months.
2. Free repair is available and subject to the fully-filled warranty card or valid original invoice of purchase in
the case that the radio or accessories can not work normally due to non-human factor during the warranty period.
3. Replacement or repair is available and subject to the fully-filled warranty card or valid original invoice of
purchase in the case that the radio or accessories can not work normally because of non-human factor within
30 days from the date of purchase.
4. Repaired parts are warranted for the balance of the original applicable warranty period or 90 days from the
date of repair. The longer one is valid.
Service Commitment
1. The warranty is only valid for products under normal use, defects or damages that result from human factors
are excluded from the warranty coverage. Such as: disassembling or modifications, damages caused by outside
force, water penetration, burns, use of HQT unapproved accessories, using against the user manual and so on.
2. The warranty period starts from the date of purchase on the invoice.
3. Free repair is unavailable if the HQT mark or serial number label is torn off.
4. Only the fully-filled warranty card and valid original invoice of purchase with HQT's seal or authorized dealer's
seal affixed are valid for receiving the warranty service.
1. Read the user manual before use.
2. Do not use the radio with damaged antenna, only HQT approved antenna is applicable.
3. Turn off the radio in potentially explosive or flammable environments.
4. Avoid the contact between the battery and metal, oily or corrosive objects.
5. Do not immerse the radio or battery into liquids or discard them in fire.
6. Use the radio only with standard battery, adapter, charger and earphone.
Warranty
Cautions
Terms of Warranty
1. HQT two-way radio body has an 18-month warranty;
accessories (battery, adapter, charger and antenna)
6 months; earphone 3 months.
2. Only the fully-filled warranty card and valid original
invoice of purchase with HQT's seal or authorized dealer's
seal affixed are valid as proofs for identifying the warranty
period. (The invoice should give clear indication of radio,
accessories, serial number, date of purchase, purchase
price and so on.)
3. If the radio body goes wrong during the warranty period,
it should be ensured working normally over 30 days after
the repair.
4. Replacement or repair is available and subject to the
fully-filled warranty card and valid original invoice of
purchase in the case that the radio can not work normally
as the instructions list within 30 days from the date of
purchase. (Note that there must not be abrasions on
radio body and accessories.)
5. Replacement of the same model is available and subject
to the 3 repair receipts in the case that the radio body
still works abnormally after 3-time-or-above repairs
during the warranty period.
6. Repair of the radio and accessories (battery, adapter,
charger and antenna) is available and subject to the
valid original invoice of purchase.
7. The costs of materials and repair are covered during
the warranty period.
8. No warranty service is provided if the HQT mark and/
or serial number label on the product are/is torn off.
9. Exclusions from warranty coverage:
1
）
Beyond the valid warranty period;
2
）
Defects or damages that result from use of the product
in other than its normal and customary manner;
3
）
Defects or damages resulting from misuse, accident,
water penetration or neglect;
4
）
Defects or damages caused by improper testing,
operation, repair, installation, reconfiguration or
adjustment;
5
）
Defects or damages to antenna unless caused by
material or processing problems;
6
）
Product which has the serial number removed or
illegible;
7
）
Product with unclear date of purchase;
8
）
Defects or damages because of unauthorized repair
or disassembling;
9
）
Rechargeable battery if:
（
1
）
there is any damage or any sign of unsealing to it;
（
2
）
the defect or damage is caused by charging the
battery with improper equipment or using it beyond
specified maintenance condition;
10
）
Abrasions under normal use.
Note:
This warranty will be adjusted or modified properly according to the market, and it is subject to change without notice. If
adjusted or modified, the warranty is subject to the latest version issued by HQT service center in HQT official channels.
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