17
Warranty Terms and Conditions
PLEASE RETAIN THE PURCHASE RECEIPT FOR WARRANTY CLAIMS
Manufacturer’s warranty covers defects in the product only. It does not cover defects within the fan
installation or improper maintenance. This warranty covers Australia only.
Warranty periods begin from the day of purchase from an authorized reseller or dealer. Warranty on
builder supplied and installed fans commences when fans are delivered to the builder or contractor
(which generally precedes hand over of the dwelling). Warranty periods are as follows:
2 years in-home warranty on all Hunter Pacific International AC and DC ceiling fans, including fans
with fully integrated light combinations and DC remote controls and receivers. This warranty
excludes cosmetic and corrosion damage (unless reported in the first three months).
3 years additional parts only warranty on the electric motor.
All non-integrated Hunter Pacific International light kits and AC remote control systems are
separately purchased accessories for AC ceiling fans and as such are covered by our
accessory parts warranty for 12 months from date of purchase.
This statement is required by the Australian Consumer Law 2010:
“Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.”
Please note carefully - If the product is found to be free of defects or the product is not
functioning properly as a result of faulty installation or lack of maintenance then Hunter
Pacific International Pty Ltd or its service agent reserve the right to charge a service fee to
rectify the reported problem.
Damage caused by incorrect installation, force-majeure, electrical surges, lightning, power grid
fluctuations, water or alternative power supply sources (such as solar inverters etc.) will not be
covered by warranty.
This warranty does not cover the product being incorrectly used, physically
abused, accidentally damaged or not serviced in accordance with the maintenance instructions.
This product warranty excludes to the fullest extent possible under law any liability for consequential
loss or damages directly or indirectly resulting from a faulty ceiling fan or accessory product that is
not installed or maintained according to the installation instructions. When installed, maintained and
used according to the instructions such loss or damage can be easily avoided or minimised.
Signals (ripple control) sent through the power grid by the electricity supplier for the control of other
devices may cause intermittent noises and do not occur as a result of a fault in the fan.
When ceiling fans are installed in a location requiring special equipment (such as scaffolding or
scissor lifts) the cost of providing such equipment must be borne by the site owner in case of
maintenance and repair and such costs should be considered when deciding on fan placement.
WHS regulations may prohibit technicians from attempting to access products installed above a
certain height without special measures in-place. It is the site owners responsibility to provide those
measures at their own cost or an on-site/in-home warranty service may be refused. The product will
need to be removed and reinstalled at the owners expense.
