HP Z8 G4 Скачать руководство пользователя

Страница: 1 / 118

Maintenance and Service Guide

HP Z8 G4 Workstation

Содержание Z8 G4

Страница 1: ...Maintenance and Service Guide HP Z8 G4 Workstation ...

Страница 2: ...in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statemen...

Страница 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ...tatic damage to equipment 11 Personal grounding methods and equipment 11 Grounding the work area 11 Recommended materials and equipment 12 Operating guidelines 12 Routine care 13 General cleaning safety precautions 13 Cleaning the computer case 13 Cleaning the keyboard 13 Cleaning the monitor 14 Service considerations 14 Tools and software requirements 14 Screws 14 Cables and connectors 15 Hard Dr...

Страница 6: ...Recovering the Configuration Settings 47 6 Troubleshooting without diagnostics 48 Safety and comfort 48 Before you call for technical support 48 Helpful hints 49 Solving general problems 50 Solving power problems 53 Solving hard drive problems 53 Solving media card reader problems 55 Solving display problems 57 Solving audio problems 60 Solving printer problems 62 Solving keyboard and mouse proble...

Страница 7: ...Starting HP PC Hardware Diagnostics UEFI 86 Downloading HP PC Hardware Diagnostics UEFI to a USB device 86 Downloading the latest HP PC Hardware Diagnostics UEFI version 87 Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only 87 Using Remote HP PC Hardware Diagnostics UEFI settings select products only 87 Downloading Remote HP PC Hardware Diagnostics UEFI 87 D...

Страница 8: ...ment 94 Appendix B Statement of memory volatility 97 Current BIOS steps 97 Nonvolatile memory usage 99 Questions and answers 101 Using HP Sure Start select models only 102 Appendix C Specifications 103 Appendix D Linux technical notes 105 System RAM 105 Audio 106 Network cards 106 Hyper Threading Technology 106 NVIDIA Graphics Workstations 107 Index 108 viii ...

Страница 9: ...1 Product features Standard configuration features Features may vary depending on the model Standard configuration features 1 ...

Страница 10: ... Power button 2 Drive light 3 Audio out headphone Audio in microphone combo jack 4 USB 3 x SuperSpeed port with HP Sleep and Charge 5 USB 3 x SuperSpeed port 6 USB Type C ports 2 7 Memory card reader 8 Optical drive NOTE Refer to the illustration that most closely matches your computer The computer model in the following image features the standard front input output module 2 Chapter 1 Product fea...

Страница 11: ... Power button 2 Drive light 3 Audio out headphone Audio in microphone combo jack 4 USB 3 x SuperSpeed port with HP Sleep and Charge 5 USB 3 x SuperSpeed ports 3 6 Memory card reader 7 Optical drive Front panel components 3 ...

Страница 12: ...Left side components Item Component 1 Access panel handle 2 Access panel lock 4 Chapter 1 Product features ...

Страница 13: ...ve is being accessed 8 PS 2 keyboard jack 2 Security cable slot 9 PS 2 mouse jack 3 Power connector 10 Audio in microphone jack 4 Serial port 11 Audio out headphone 5 USB 3 x SuperSpeed ports 6 12 Ethernet ports 2 select products only 6 RJ 45 network jack 13 PCIe slots 7 7 RJ 45 network jack AMT enabled Rear panel components 5 ...

Страница 14: ...5 W TDP Intel Xeon Platinum 8160 2 10 GHz Turbo Boost 3 70 GHz processor 33 00 MB cache 24 cores 150 W TDP Intel Xeon Gold 6154 3 00 GHz Turbo Boost 3 70 GHz processor 24 75 MB cache 18 cores 200 W TDP Intel Xeon Gold 6152 2 10 GHz Turbo Boost 3 70 GHz processor 30 25 MB cache 22 cores 140 W TDP Intel Xeon Gold 6148 2 40 GHz Turbo Boost 3 70 GHz processor 27 50 MB cache 20 cores 150 W TDP Intel Xe...

Страница 15: ...sor 11 00 MB cache 8 cores 85 W TDP Intel Xeon Bronze 3104 1 70 GHz processor 8 25 MB cache 6 cores 85 W TDP I O assembly Premium includes audio out headphone audio in microphone combo jack with cable drive light memory card reader select products only power button with cable USB 3 x SuperSpeed port with HP Sleep and Charge USB 3 x SuperSpeed port USB Type C ports 2 and speaker with cable Entry le...

Страница 16: ...ve HP Z Turbo Drive 512 GB Z8G4 SED solid state drive PCIe Solid State Drive Kits includes Dual M 2 solid state drive and carrier for workstations HP Z Turbo Drive 1 TB MLC Z8G4 Solid State Drive Kit HP Z Turbo Drive 512 GB MLC Z8G4 Solid State Drive Kit HP Z Turbo Drive 256 GB MLC Z8G4 Solid State Drive Kit HP Z Turbo Drive 1 TB TLC Z8G4 Solid State Drive Kit HP Z Turbo Drive 512 GB TLC Z8G4 Soli...

Страница 17: ...phics card NVIDIA Quadro P5000 16GB graphics card NVIDIA Quadro P4000 8GB graphics card NVIDIA Quadro P2000 5GB graphics card NVIDIA Quadro P1000 4GB graphics card NVIDIA Quadro P600 2GB graphics card NVIDIA Quadro P400 2GB graphics card Radeon Pro WX 7100 8GB graphics card Radeon Pro WX 3100 4GB graphics card Computer major components 9 ...

Страница 18: ...r a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows how humidity affects the electrostatic voltage levels generated by different activities A pro...

Страница 19: ...e connected to the banana plug connector on the grounding mat or workstation and fit snugly into it Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Lev...

Страница 20: ...nd above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit ...

Страница 21: ...l No rinsing is needed alcohol will evaporate quickly without leaving a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 13 before cleaning the keyboard To ...

Страница 22: ...dures in Cleaning the computer case on page 13 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tools and software requirements To service the computer you need the following Diagnostics software Flat bladed screwdriver may sometimes be used in place of a Torx screwdriver Phillips 2 screwdriver Torx3...

Страница 23: ...ves from any height onto any surface If you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temper...

Страница 24: ...he Self Monitoring Analysis and Recording Technology SMART ATA drives for HP personal computers have built in drive failure prediction that warns the user or network administrator of an impending failure crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determi...

Страница 25: ...ion on page 10 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION ...

Страница 26: ...the upright position with the right side toward you 3 Release the two tabs 1 on the rear panel from the computer 4 Swing the rear edge of the top cover 2 away from the computer 5 Remove the top cover 3 6 Remove the top cover Reverse this procedure to install the top cover 18 Chapter 4 Removal and replacement procedures ...

Страница 27: ...mputer on its right side with the bottom toward you 3 Release the two tabs 1 on the bottom of the front bezel from the computer 4 Swing the bottom edge of the front bezel 2 away from the computer 5 Remove the front bezel 3 6 Remove the front bezel Reverse this procedure to install the front bezel Front bezel 19 ...

Страница 28: ... the computer with the right side toward you 3 Remove the two Torx15 M3 3 7 0 screws 1 that secure the right panel to the computer 4 Remove the right panel 2 by swinging the right edge away from the computer Reverse this procedure to install the right panel 20 Chapter 4 Removal and replacement procedures ...

Страница 29: ...ower supply 2 by sliding it out of the computer To test the power supply 1 Remove the power supply from the computer 2 Connect the power cord to the wall outlet 3 Connect power cord to the power supply 1 4 If the power supply fans 2 turn on and the built in self test BIST light 3 illuminates the power supply is good and the power supply does not need to be replaced To install the power supply slid...

Страница 30: ...the left side toward you 3 Swing the access panel release latch 1 up 4 Use the access panel release latch to swing the top edge of the access panel 2 away from the computer 5 Remove the access panel 3 by lifting it straight up Reverse this procedure to install the access panel 22 Chapter 4 Removal and replacement procedures ...

Страница 31: ...22 3 Release the drive cage door 1 by swinging it open 4 Remove the drive cage 2 from the computer 5 Separate the drive cage retention arms 1 from the storage device making sure the retention pins 2 fully release from the device 6 Remove the storage device 3 from the drive cage Reverse this procedure to install the storage device Storage device 23 ...

Страница 32: ... interior upper cover release latch 1 to swing the interior upper cover 2 up and back until it rests at angle 5 Remove the interior upper cover 3 6 Use the interior lower cover release latch 1 to swing the interior lower cover 2 up and back until it rests at angle 7 Remove the interior lower cover 3 Reverse this procedure to install the interior upper cover and interior lower cover 24 Chapter 4 Re...

Страница 33: ...move the interior upper cover see Interior covers on page 24 4 Release the two upper retention clips 1 that secure the rear fan to the computer chassis 5 Slide the rear fan 2 away from the computer 6 Lift the rear fan 3 as far as the rear fan cable allows 7 Disconnect the rear fan cable 4 from the system board 8 Remove the rear fan Reverse this procedure to install the rear fan Rear fan 25 ...

Страница 34: ...interior upper cover see Interior covers on page 24 4 Disconnect the optical drive cables from the optical drive rear panel 1 5 Release the optical drive by lifting up on the drive release bar 2 6 Press on the optical drive rear panel 3 7 Remove the optical drive 4 Reverse this procedure to install the optical drive 26 Chapter 4 Removal and replacement procedures ...

Страница 35: ...ee Access panel on page 22 3 Remove the interior upper cover and interior lower cover see Interior covers on page 24 4 Release the retention tab 1 that secures the internal PCIe bracket to the computer 5 Release the internal PCIe bracket 2 by sliding it to the left 6 Remove the internal PCIe bracket 3 Reverse this procedure to install the internal PCIe bracket Internal PCIe bracket 27 ...

Страница 36: ...terior covers on page 24 c Internal PCIe bracket see Internal PCIe bracket on page 27 2 Release the two retention clips 1 that secure the memory fan to the computer 3 Tilt the memory fan 2 away from the computer 4 Lift the memory fan 3 as far as the memory fan cable allows 5 Disconnect the memory fan cable 4 from the system board 6 Remove the memory fan Reverse this procedure to install the memory...

Страница 37: ...e Internal PCIe bracket on page 27 d Memory fan see Memory fan on page 28 2 Disconnect the I O front audio cable 1 from the system board 3 Disconnect the I O assembly UI cable 2 from the I O assembly 4 Disconnect the I O assembly USB cable 3 from the I O assembly 5 Disconnect the I O assembly memory card reader cable 4 from the I O assembly 6 Disconnect the I O assembly FIOUI Premium OClink cable ...

Страница 38: ...8 Remove the I O assembly 2 Reverse this procedure to install the I O assembly 30 Chapter 4 Removal and replacement procedures ...

Страница 39: ...ables from the placeholder sockets 1 on the front card guide and fans housing 5 Release the two retention clips 2 that secure the front card guide and fans to the computer 6 Tilt the front card guide and fans 3 away from the computer 7 Lift the front card guide and fans 4 as far as the front card guide and fans cable allows 8 Disconnect the front card guide and fans cables 5 from the system board ...

Страница 40: ...rnal PCIe bracket see Internal PCIe bracket on page 27 e Memory fan see Memory fan on page 28 f Front card guide and fans see Front card guide and fans on page 31 NOTE When replacing the system board be sure that the heat sink see Heat sink on page 34 is removed from the defective system board and installed on the replacement system board 2 Disconnect the following cables from the system board 1 P...

Страница 41: ...3 Use the plastic handle 1 to slide the system board 2 away from the computer rear chassis and then remove the system board Reverse this procedure to install the system board System board 33 ...

Страница 42: ...rd CAUTION The heat sink captive screws must be loosened and tightened in the sequence indicated on the label on the heat sink Failure to follow this sequence can result in damage to the heat sink the processor and the system board 5 In the sequence indicated on the label on the heat sink loosen the four slotted Torx30 captive screws 2 that secure the heat sink to the computer CAUTION The processo...

Страница 43: ... Turn the heat sink upside down with the heat sink fan toward you 3 Release the four clips 1 that secure the processor holder to the heat sink 4 Remove the processor holder 2 from the heat sink by lifting it straight up 5 Carefully release the processor holder clips 3 6 Remove the processor 4 from the processor holder by lifting it straight up NOTE The thermal material must be thoroughly cleaned f...

Страница 44: ...processor are aligned with the ribs 4 on the processor holder clips When installing the processor and processor holder onto the heat sink make sure the corner of the processor holder with the triangle icon 2 is aligned with the corner of the heat sink with the triangle icon 5 Failure to follow this caution can result in damage to the processor and system board and system failure 36 Chapter 4 Remov...

Страница 45: ...ystem restarts warm boots as well as during power on Establish an administrator password that controls access to the Computer Setup F10 Utility and the settings described in this section Establish minimum requirements for valid passwords including length and required types of characters Secure integrated I O functionality including the serial USB or audio or embedded NIC so that they cannot be use...

Страница 46: ...t then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select Main Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To restore settings from the Advanced and Main menus to original values select Apply Factory Defaults and Exit To restore settings from the Advanced and Main menus to those prev...

Страница 47: ... version Born On Date Serial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT USB Type C Controller s firmware version Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic...

Страница 48: ... BIOS Softpaqs at www hp com will copy the BIOS file to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash me...

Страница 49: ...e Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Default is Honor Security Configuration TPM Embedded Security TPM Device Lets you...

Страница 50: ...ery program or other data recovery method will be able to extract data from the drive Save Restore MBR of the system hard drive NOTE Windows 10 systems are generally not formatted to include an MBR Instead they use GUID Partition Table GPT format which better supports large hard drives Enabling this feature will save the Master Boot Record MBR of the system hard drive If the MBR gets changed the u...

Страница 51: ... boot from as well as other options including Startup Menu Delay sec Enabling this feature will add a user specified delay to the POST process One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Menu or F10 for Computer Setup Fast Boot Default is enabled CD ROM Boot Default is enabled Network PXE Boot Default is enabled Prompt on Memory Size Chan...

Страница 52: ...ant to malicious modification from preboot to full operating system booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and operating system boot process Default is Legacy Support Disable and Secure Boot Disable for non Windows configurations Default is Legacy Support Disable and Secure Boot Enable ...

Страница 53: ...erating system Default is enabled Internal Speakers does not affect external speakers Clear to disable the chassis speaker or speakers This function is applicable to normal audio playback in the operating system and does not affect the error or warning beeps during POST Default is enabled Increase PCIe Idle Fan Speed Sets idle fan speed percentage This setting only changes the minimum fan speed Th...

Страница 54: ...em is in Each sleep state has a unique blink pattern Default is disabled NOTE A normal shutdown goes to the S4 state for Windows 8 or later S0 On Solid white LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blin...

Страница 55: ...ystem alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization OS Watchdog Timer min 5 10 15 20 25 Default is 5 min BIOS Watchdog Timer min 5 10 15 20 25 Default is 5 min CIRA Timeout min 1 2 3 4 Never CIRA is Customer Initiated Remote Assistance an Intel service to help users employing Active Management Technology AMT Recovering the Conf...

Страница 56: ... are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 73 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another compute...

Страница 57: ... LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 73 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then the keyboard should ...

Страница 58: ...tem board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access screen to display too brief...

Страница 59: ...nd powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power l...

Страница 60: ...n how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes red four times and then white two times Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the pro...

Страница 61: ... the power light flashes red four times and then white two times Cause Solution Processor thermal protection activated A fan may be blocked or not turning 1 Ensure that the computer air vents are not blocked and the processor cooling fan or other system fan is running 2 Remove the access panel and interior covers 3 Press the power button and see if the processor fan or other system fans spins 4 If...

Страница 62: ...d for the device s SATA port in Advanced Port Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Boot Options Nonsystem disk NTLDR missing message Cause Solution The system is trying to start from the hard drive but the hard drive may have been damaged Perform Drive Protection System DPS testing in system ROM System files missing or ...

Страница 63: ...his fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows Cause Solution By default Windows will format any media card with a capacity greater than 32MB with the FAT32 format Some digital cameras use the FAT FAT16 ...

Страница 64: ...o safely eject the card Type file in the taskbar search box and then select File Explorer from the list of applications In the left column expand This PC right click on the corresponding drive icon and then select Eject Pull the card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted ca...

Страница 65: ...the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the monitor 1 In Control Panel select Category from the View by...

Страница 66: ...h energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics drivers may not be loaded Download the latest graphics drivers f...

Страница 67: ...cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the monitor supports Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the computer so that the new settings take effect To enter...

Страница 68: ...ou can copy the symbol from the Character Map into a document Type ch in the taskbar search box and then select Character Map from the list of applications Solving audio problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Sound cuts in and out Cause Solution Processor resources are being used by other open a...

Страница 69: ... then select Device Manager from the list of applications Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Computer appears to be locked up w...

Страница 70: ... and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer bei...

Страница 71: ... properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving printer problems 63 ...

Страница 72: ...d conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep date do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the ...

Страница 73: ...rn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devi...

Страница 74: ...tup and enable network controller 2 Enable the network controller in the operating system using Device Manager Type device manager in the taskbar search box and then select Device Manager from the list of applications Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light neve...

Страница 75: ... network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network ...

Страница 76: ...Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on t...

Страница 77: ...ements Memory count during POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You have run out of memory for the applic...

Страница 78: ...ty and enable booting to removable media in Advanced Boot Options Ensure USB is enabled in Storage Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Solving front panel component problems If you encounter problems with devices connected to the front panel refer to the common ...

Страница 79: ...to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured pr...

Страница 80: ...ll not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 73 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause So...

Страница 81: ...basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 37 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST ...

Страница 82: ... the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Cleanup Memory error du...

Страница 83: ...e the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not optimized Rearrange th...

Страница 84: ... Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 80 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS See Password security and resetting CMOS on page 80 3 Reconfigure card resour...

Страница 85: ...ted and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Repla...

Страница 86: ...flow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions System board power Processor failure BIOS corruption Memory failure Graphics failure System board failure BIOS authentication failure If an error is detected specific...

Страница 87: ...edded controller is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled featu...

Страница 88: ...se they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 37 for information on backing up the BIOS settings Resetting CMOS resets BIOS settings to default but does not clear the passwords or affect any of the other Security settings On Intel systems with advanced manageability features r...

Страница 89: ...can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 37 for information on backing up the BIOS settings Resetting CMOS resets BIOS settings to default but does not clear the passwords or affect any of the other Security settings On Intel systems with advanced manageability features resetting CMOS will also partially...

Страница 90: ... equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled PSWD NOTE The password jumper is blue so that it can be easily identified 5 Remove the jumper from pins 1 and 2 6 Place the jump...

Страница 91: ...NOTE Type the new password carefully since the characters do not appear on the screen 4 Press Enter The new password will take effect the next time the computer is restarted Deleting a Setup or Power on password To delete the power on or setup password complete the following steps 1 Turn on or restart the computer To delete the Setup password go to step 2 To delete the Power on password go to step...

Страница 92: ... Support a Select the Start button and then select HP Help and Support b Right click HP PC Hardware Diagnostics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshootin...

Страница 93: ...oduct name or number select products only To download HP PC Hardware Diagnostics Windows by product name or number select products only follow these steps NOTE For some products it may be necessary to download the software to a flash drive by using the product name or number 1 Go to http www hp com support 2 Select Get software and drivers and then enter the product name or number 3 In the HP PC H...

Страница 94: ...tart HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 86 b Hard drive c BIOS 3 When t...

Страница 95: ...diagnostics on your computer and it may upload results to a preconfigured server For more information on Remote HP PC Hardware Diagnostics UEFI go to http www hp com go techcenter pcdiags and then select Find out more Downloading Remote HP PC Hardware Diagnostics UEFI NOTE HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server Downloading the lates...

Страница 96: ...omputer does not require the traditional local storage such as a disk drive or USB flash drive to run remote diagnostics Set a location for storing the test results You can also set the user name and password settings used for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart ...

Страница 97: ...nal information For more information see Using Windows tools on page 90 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer If your computer does not list the Windows partition and the Recovery p...

Страница 98: ...s for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information on the HP website Go to http www hp com support select your country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do no...

Страница 99: ...ecovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 93 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP or by using the HP Recovery parti...

Страница 100: ...form a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boots or press and hold f11 as you pres...

Страница 101: ...n select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select produc...

Страница 102: ...allowed or placed inside any part of the body seek immediate medical attention WARNING Leaving a battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid or gas WARNING A battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas CAUTION Before replacing the battery it is...

Страница 103: ...n the type of battery holder on the system board complete the following instructions to replace the battery Type 1 a Lift the battery out of its holder b Slide the replacement battery into position positive side up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the ba...

Страница 104: ...e battery has been replaced use the following steps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 96 Appendix A Battery replacement ...

Страница 105: ...nvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Apply Factory Defaults and Exit and then select Yes to loa...

Страница 106: ... to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from a solid state drive or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using...

Страница 107: ...KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Byte...

Страница 108: ... applied using this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever t...

Страница 109: ... basic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more...

Страница 110: ...urn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using H...

Страница 111: ...mber of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating with solid state drives Operating with hard drives Nonoperating 5 000 m 3 048 m 15 240 m 16 404 ft 10 000 ft 50 000 ft Power Supply 1 Operating voltage range Rated voltage frequency range Operating line frequency range 1125W 1275W 1450W...

Страница 112: ...27 VAC 50 60 Hz 200 240 VAC 50 60 Hz 118 VAC 400 Hz 100 127 VAC 47 66 Hz 200 240 VAC 47 66 Hz 118 VAC 393 407 Hz 16A 100 127 VAC 10A 200 240 VAC 16A 118 VAC Power supply options Efficiency 1125 W or 1450 W active PFC 87 90 87 efficient at 20 50 100 load 115V Input voltage restriction 104 Appendix C Specifications ...

Страница 113: ...NVIDIA Graphics Workstations on page 107 NOTE After you set up the operating system make sure that the latest BIOS drivers and software updates are installed CAUTION Do not add optional hardware or third party devices to the workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly System RAM HP su...

Страница 114: ...enter In some systems embedded Intel HD graphics may also present a similar HDMI audio device that can be used through the DisplayPort interface No proprietary driver is needed for this device just a sufficiently recent kernel Network cards All HP workstations include one or two integrated network interface controllers NICs Some support optional NICs Most Linux distributions have drivers for these...

Страница 115: ...pen source versions of the Nouveau and DRM drivers Open source versions of Nouveau drivers and NVIDIA drivers cannot coexist in the same runtime environment because they use the same hardware resources If administrators create their own Linux environments using NVIDIA drivers but choose not to use HP packaged versions HP recommends that they manually append the following boot loader parameters to ...

Страница 116: ...ge 11 error codes 73 78 messages 73 Ethernet port 5 F F10 Setup access problem 50 flash drive problems 70 flashing LEDs 78 front bezel removal and replacement 19 front card guide and fans removal and replacement 31 front panel components 2 front panel problems 70 G general problems 50 grounding methods 11 H hard drive proper handling 15 SATA characteristics 16 hard drive problems 53 hardware insta...

Страница 117: ...ear fan removal and replacement 25 rear panel components 5 removal and replacement access panel 22 drive cage 23 front bezel 19 front card guide and fans 31 heat sink 34 I O assembly 29 interior covers 24 interior lower cover 24 interior upper cover 24 internal PCIe bracket 27 memory fan 28 optical drive 26 power supply 17 21 processor 35 rear fan 25 right panel 20 storage device 23 system board 3...

Страница 118: ...W Windows 10 backup and restore 89 110 Index ...

Результаты поиска

Содержание Z8 G4

Отзывы:

Похожие инструкции для Z8 G4

Бренды по названию

Популярные бренды

HP Z8 G4, Руководство по техническому обслуживанию и ремонту

Результаты поиска

Содержание Z8 G4

Отзывы:

Похожие инструкции для Z8 G4

Бренды по названию

Популярные бренды