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Locating ID labels

To assist in troubleshooting, product, serial, and authentication numbers are available on each

computer.

●

All workstations have a serial number (unique for each workstation) and product number. Have

these numbers available when you contact support.

●

The Certificate of Authentication (COA) is used only for systems with Windows 7 preinstalled.

●

The Genuine Microsoft Label (GML) is used only for systems with Windows 8 preinstalled.

●

A service label shows the build ID and Feature Byte strings, which are needed for system board

replacement.

The all-in-one service label can be found in the location shown in Figure 8-1 (pull-out card).

Figure 8-1

All-in-one service label location

Chapter 8 Diagnostics and Minor Troubleshooting

Содержание Z1

Страница 1: ...HP Z1 Workstation User Guide ...

Страница 2: ... construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein To set up a WLAN and connect to the Internet you need a broadband modem either DSL or cable purchased separately high speed Internet service purchased from an Internet service provider and a wireless router purchased separately Windows 8 Not all features are avai...

Страница 3: ...and restoring Windows 8 on page 33 Setting up and restoring Linux on page 38 Updating the workstation on page 43 Diagnostics and Minor Troubleshooting on page 45 Routine Care on page 51 TIP If you do not find what you are looking for in this guide Find technical details in the HP Z1 Workstation Maintenance and Service Guide at http www hp com support workstation_manuals View removal and replacemen...

Страница 4: ...iv About this guide ...

Страница 5: ...ting up the workstation 11 Location and ventilation 11 Setup procedure 12 Installing the USB wireless dongle into the internal USB port 17 Enabling Bluetooth Devices 19 Display options 20 Adjusting display brightness 20 Controlling display panel brightness 20 Internal display panel backlight brightness 20 Pixel color brightness 21 Adding an external monitor 22 Customizing the display panel or the ...

Страница 6: ... Windows 8 updates 34 Backup and recovery in Windows 8 34 Backing up your information 34 Performing a system recovery 35 Using the Windows recovery tools 35 Using F11 recovery tools 36 Using HP Windows 8 restore media purchased separately 37 6 Setting up and restoring Linux 38 HP Linux Support Matrix 38 HP Installer Kit for Linux HPIKL 39 Setting up Red Hat Enterprise Linux 39 HPIKL driver disc 40...

Страница 7: ...Assistant HPSA 47 Online support 47 Troubleshooting a problem 48 Instant Support and Active Chat 48 Customer Advisories Customer and Security Bulletins and Customer Notices 48 Product Change Notifications 48 Helpful hints 49 At startup 49 During operation 49 Customer Self Repair program 50 Other troubleshooting options 50 9 Routine Care 51 General cleaning safety precautions 51 Cleaning the chassi...

Страница 8: ...viii ...

Страница 9: ...icity and Genuine Microsoft Label Support on page 3 Product support HP Support Assistant Warranty information Product documentation on page 4 HP and third party documentation white papers Product notifications Technical specifications QuickSpecs Customer Advisories Security Bulletins Notices Product diagnostics on page 5 HP Vision Diagnostics Audible beeps and LED code definitions POST error codes...

Страница 10: ... for product regulatory information You can also refer to the regulatory label on the workstation chassis Accessories For complete and current information on supported accessories and components see http www hp com go workstations System board A diagram of the system board is located on the inside of the chassis all in one configuration Additional information is located in the workstation Maintena...

Страница 11: ... www hp com support warranty lookuptool To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product warranty see http h20219 www2 hp com services us en warranty carepack overview html HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty You can find the expressly provided HP Limited Warranty applicable to your produ...

Страница 12: ...ange notifications PCNs the HP newsletter customer advisories and more Sign up at www hp com united states subscribe gateway jumpid go subscribe gate1 Technical specifications The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs include information about the operating system power supply memory CPU and many other system components To access the QuickSpecs see http www hp com go ...

Страница 13: ...nstalled on select Windows 8 workstations For additional information see the workstation Maintenance and Service Guide at http www hp com support workstation_manuals Audible beep and LED code definitions Refer to the workstation Maintenance and Service Guide at http www hp com support workstation_manuals POST error codes Refer to the workstation Maintenance and Service Guide at http www hp com sup...

Страница 14: ... can also find the BIOS version number in Windows 7 1 Go to Start All Programs Accessories System Tools System Information 2 In the right pane find the line with BIOS Version Date 3 Note the BIOS version and date and compare it with the versions that appear on the HP website You can also find the BIOS version number in Windows 8 1 Point to the upper right or lower right corner of the Start screen ...

Страница 15: ...on see http partsurfer hp com Components Front and bottom components Figure 2 1 Front and bottom components Table 2 1 Component descriptions 1 Camera angle adjustment dial 5 Serial number pull out card 2 Camera 6 Speakers 3 Left and right digital microphones 7 Stand 4 Display panel 8 Chassis latches bottom view Components 7 ...

Страница 16: ... 1 Power button 6 IEEE 1394a FireWire connector 2 Hard drive activity light 7 USB 3 0 connectors 2 3 Slot load optical drive eject button 8 Headphone connector 4 Slot load optical drive 9 Microphone connector 5 Digital memory card reader 8 Chapter 2 HP Z1 Workstation features ...

Страница 17: ...ent descriptions 1 Handle 6 Power cord connector 2 Subwoofer connector orange 7 USB 2 0 connectors 4 3 Audio line out connector green 8 Optical S PDIF audio output 4 Audio line in connector blue 9 RJ 45 network connector 5 DisplayPort connector 10 Cable lock slot Components 9 ...

Страница 18: ... good up to 1524 m 5000 ft elevation Derate by 1 C for every 305 m 1000 ft above 1524 m 5000 ft For example at 3 048 m 10 000 ft the upper ambient air temperature limit is 30 C Humidity Operating 8 to 85 relative humidity non condensing Non operating 8 to 90 relative humidity non condensing Altitude Operating 0 to 3 048 m 10 000 ft Non operating 0 to 9 144 m 30 000 ft Shock Operating sine 40g 2 3m...

Страница 19: ...orkstation operation To ensure adequate ventilation Operate the workstation on a sturdy level surface Provide at least 12 cm 4 7 in clearance at the front back top and bottom of the workstation 16 cm 6 3 in clearance on the right side for the optical drive Ensure that the ambient air temperature surrounding the workstation falls within the specified limits see Environmental specifications on page ...

Страница 20: ...not disable the power cord grounding pin for example by attaching a two pin adapter The grounding pin is an important safety feature To disconnect power from the workstation unplug the power cord from the grounded AC outlet 2 Push the unit down firmly to the lowest horizontal position to release the green button in the stand CAUTION Never open the unit unless it is in the lowest horizontal positio...

Страница 21: ... from you to access the lower I O ports 5 After tilting the unit connect the power cord Ethernet cable and other peripherals including the wired keyboard and mouse to the lower I O panel Route the cables through or around the unit stand Figure 3 4 Connect cables to lower I O panel Setting up the workstation 13 ...

Страница 22: ... you after connecting cables NOTE Because the workstation is heavy and the stand joints are tight you might need to exert some force to maneuver the workstation 7 Rotate the workstation to the upright position Some force is required Figure 3 6 Rotate the workstation 14 Chapter 3 Setting up and using the workstation ...

Страница 23: ...can connect the wireless mouse and wireless keyboard using the following steps a Insert the wireless dongle into a side USB port NOTE You also have the option of installing the wireless dongle in a internal USB port For instructions refer to Installing the USB wireless dongle into the internal USB port on page 17 Figure 3 8 Insert dongle in unit side USB port Setting up the workstation 15 ...

Страница 24: ...ouse switch on Figure 3 9 Turn switch on 10 Connect the unit to the Internet through the wireless feature or with an RJ 45 network cable Figure 3 10 Connect to the Internet 16 Chapter 3 Setting up and using the workstation ...

Страница 25: ...urn off the workstation and then unplug the power cord from the grounded AC power outlet 2 Holding the workstation firmly at the center of the top and bottom maneuver the workstation into a horizontal position Figure 3 11 Maneuver workstation to horizontal position 3 Slide the latches on the bottom of the workstation outward and open the chassis Figure 3 12 Open chassis Setting up the workstation ...

Страница 26: ... USB port identifies the maximum area allowed for an internal USB device The dongle must fit within this area 5 Ensure the mouse and keyboard are within 30 cm 12 in of the workstation and away from interference from other devices Turn on the power on the bottom of the wireless mouse 1 Place them in front of the workstation Figure 3 14 Wireless keyboard and mouse 18 Chapter 3 Setting up and using t...

Страница 27: ...coverable by the workstation refer to the device documentation for instructions 2 In the Windows Control Panel go to Hardware and Sound If your Bluetooth device is a printer click Printers click Add a printer and follow the on screen instructions For all other devices click Bluetooth Devices click Add and then follow the on screen instructions Setting up the workstation 19 ...

Страница 28: ...ght brightness from 100 down to 30 of the full backlight brightness Windows 7 1 Select Control Panel Power Options 2 Move the screen brightness slider at the bottom of the window to make adjustments or 1 Click Start Programs Productivity and Tools HP My Display 2 Select Adjust 3 Move the slider to make adjustments 4 At the bottom of the window click Apply or OK to save the changes Windows 8 1 Poin...

Страница 29: ... the display desktop to open the system display control window Click Graphics Properties 2 Select the Advanced radio button and click OK The Intel Graphics and Media control panel window displays 3 From the left side of the Intel Graphics and Media control panel select Display Color Enhancement 4 Click the Display drop down window and select the External Monitor For example if a ZR2740w monitor is...

Страница 30: ...to DVI adapter with DVI D cable Dual Link DVI DisplayPort to DLDVI adapter with Dual Link cable HDMI DisplayPort to HDMI adapter with HDMI cable 2 Connect the DisplayPort end of the cable adapter to the DisplayPort connector on the back of the workstation 3 Connect the other end of the cable to the external monitor 4 Turn on the monitor If the workstation is running Microsoft Windows and a graphic...

Страница 31: ...ort cable to the external graphics source s DisplayPort connector Connect the other end to the DisplayPort connector on the back of the HP Z1 Workstation Figure 3 15 Connecting the display ports 2 On the HP Z1 Workstation keyboard simultaneously press Ctrl Shift S D switch display to enable the workstation to display output from the external graphics source 3 To switch back simultaneously press Ct...

Страница 32: ...al all the way toward the front of the workstation A red stripe in the camera viewport indicates the lens is pointing straight down into the chassis The user is not visible Installing optional components You can install additional components such as memory hard drives and PCIe Mini Cards in your workstation To view component installation videos go to http www hp com go sml For installation guideli...

Страница 33: ...For information about recycling HP components or products see http www hp com go recycle Product recycling 25 ...

Страница 34: ...dows 7 operating system CAUTION After installation has started do not turn off the workstation until the process is complete Turning off the workstation during installation can damage the installation and operation of the software For complete installation and configuration instructions go to http windows microsoft com en US windows7 help Additional information is available in the online help tool...

Страница 35: ... back up your personal data files Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files To protect the software from loss or damage keep a backup copy of all system software applications and related files stored on the hard drive If you cannot create system recovery CDs or DVDs you can order a recovery disk set from support To obt...

Страница 36: ...ndows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions To add restore points manually 1 Close all open programs 2 Click the Start button right click Computer click Properties and then click System protection 3 Under...

Страница 37: ...ored on your hard disk drive or purchased separately To create recovery media see System recovery using recovery media on page 30 System Recovery when Windows is responding CAUTION System Recovery deletes all data and programs you have created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive NOTE In some cases you must use recovery media for this proc...

Страница 38: ...have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to restart the computer 8 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System recovery using recovery ...

Страница 39: ...the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive NOTE You must use a flash drive with a capacity of at least 8 GB 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection cl...

Страница 40: ...4 Press the power button to turn on the computer 5 Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Medi...

Страница 41: ...customize the operating system If you are connected to the Internet Microsoft activates your operating system This process takes about 15 to 30 minutes Carefully read and follow the instructions on the screen We recommend that you register your computer with HP so you can receive important software updates facilitate support questions and sign up for special offers You can register your computer w...

Страница 42: ...f system instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basi...

Страница 43: ...s 8 operating system media to reboot the computer and repair the operating system For additional information see Using HP Windows 8 restore media purchased separately on page 37 Using the Windows recovery tools To recover information that you previously backed up From the Start screen type help and then select Help and Support To recover your information using Automatic Repair follow these steps C...

Страница 44: ...the computer are permanently removed The F11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using F11 1 If possible back up all personal files 2 Restart the computer and then press esc while the company logo is displayed The computer Start...

Страница 45: ... you restore the operating system as well as drivers software and utilities To initiate recovery using HP Windows 8 restore media NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows 8 OS DVD 3 Restart the computer and then follow the instructions provided with the Windows 8 operating system media to install the operating system 4 When prompted pres...

Страница 46: ...ics drivers on page 42 NOTE After you set up the operating system make sure the latest BIOS drivers and software updates are installed Refer to the chapter on updating the workstation CAUTION Do not add optional hardware or third party devices to the workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing ...

Страница 47: ...ll the HP recommended driver additions The kit also can be downloaded 1 Go to http www hp com support workstation_swdrivers 2 Select your workstation model 3 Select the desired operating system 4 Select your software driver language then click the Software quick jump link 5 Click the Obtain Software link for the appropriate package typically the most recent revision 6 Click I Agree to accept the t...

Страница 48: ...er Installing with the HP Red Hat Linux driver disc 1 If you do not have the appropriate HP driver disc for a supported stream create one see HP Installer Kit for Linux HPIKL on page 39 2 Install the operating system using the optical media included in the Red Hat Linux box set 3 If you have a Red Hat driver disk for the OS version you are installing enter linux dd on the initial install splash sc...

Страница 49: ... Customer Center Configuration screen To view the full SUSE Customer Center documentation go to http www suse com documentation and select your operating system Installing SLED with the DVD Installer Kit 1 If an HP driver disc did not come with your workstation create one see HP Installer Kit for Linux HPIKL on page 39 2 Install the operating system using the discs included in the SUSE box set 3 A...

Страница 50: ... can be ordered with graphics cards that have been through extensive verification by HP See the Hardware Support Matrix for HP Linux Workstations at http www hp com support linux_hardware_matrix for a list of supported cards NOTE Not all graphics cards are available on every workstation Limitations generally occur for cards that consume large amounts of power in lower power workstations Proprietar...

Страница 51: ...drivers on page 44 Become familiar with your available HP resources Consider a subscription to Driver Alerts at http www hp com go subscriberschoice Upgrading the BIOS For optimum performance determine the BIOS revision on the workstation and upgrade it if necessary Determining the current BIOS version To determine the current BIOS version 1 Press Esc during power up 2 Press F10 to enter the F10 S...

Страница 52: ...etwork adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP website to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP website first to see if your device and its d...

Страница 53: ...r all in one configurations Note the applications you were using when you encountered the problem NOTE When calling in for service or support you might be asked for the product number example PS988AV of the computer If the computer has a product number it is generally located next to the 10 or 12 digit serial number of the computer NOTE On most models the serial number and product number labels ca...

Страница 54: ...Certificate of Authentication COA is used only for systems with Windows 7 preinstalled The Genuine Microsoft Label GML is used only for systems with Windows 8 preinstalled A service label shows the build ID and Feature Byte strings which are needed for system board replacement The all in one service label can be found in the location shown in Figure 8 1 pull out card Figure 8 1 All in one service ...

Страница 55: ...nce To access HPSA click Start All Programs HP Help and Support HP Support Assistant NOTE HP Support Assistant is not available on Linux or Windows 8 Online support Online access and support resources include web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following websites are also available ...

Страница 56: ...ight take up to 30 seconds depending on the computer configuration When you submit a support ticket you receive a confirmation message containing your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them go to http instantsupport hp com NOTE This feature is not available on Linux Customer Ad...

Страница 57: ...dible beep codes section in the Maintenance and Service Guide for your workstation for information on interpreting diagnostic lights and audible codes Press and hold any key If the system beeps then your keyboard is operating correctly Check all cables for loose or incorrect connections Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mo...

Страница 58: ...Customer Self Repair program Under the Customer Self Repair program you can order a replacement part and install the part without onsite HP technical assistance Customer Self Repair might be required for some components See http www hp com go selfrepair for information on the program NOTE Some components are not eligible for Customer Self Repair and must be returned to HP for service Call HP Suppo...

Страница 59: ...ecautions in the Maintenance and Service Guide for your workstation before cleaning the computer To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is required becau...

Страница 60: ...wide key like the space bar key from the keyboard If these keys are improperly removed or installed the keyboard might not function properly Clean under a key with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Allow the parts to air dry before reassembly Use tweezers to remove any fibers or dirt in confined areas ...

Страница 61: ... cleaning solution to gently brush out any dust around the laser or LED then wipe again with a dry swab Do not wipe the laser or LED directly with the swab Scroll wheel spray canned pressurized air in the gap between the scroll wheel and the click buttons Do not blow air directly on one spot for very long or condensation can form Roller ball remove and clean the roller ball remove any debris from ...

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