9
Diagnostics and minor troubleshooting
Calling support
At times you might encounter an issue that requires support. Before you call support:
●
Have the workstation readily accessible.
●
Write down the workstation serial numbers, product numbers, model names, and model numbers and
have them in front of you.
●
Note any applicable error messages.
●
Note any add-on options.
●
Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking lights on the front of the workstation (tower and desktop
configurations) or on the side of the workstation (all-in-one configurations).
●
Note the applications you were using when you encountered the problem.
NOTE:
When calling in for service or support, you might be asked for the product number (example:
PS988AV) of the workstation. If the workstation has a product number, it is generally located next to the 10-
or 12-digit serial number of the workstation.
NOTE:
The serial number and product number labels can be found on a pull-out card at the side of the
display.
For a listing of all worldwide support phone numbers, go to
http://www.hp.com/support
, select your region,
and then, in the upper-right corner, select
Connect with HP
.
Calling support
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