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HP VL600 - Vectra - 128 MB RAM, Руководство пользователя

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2

If You Have a Problem

This chapter provides help solving problems with your PC. It includes 
information on:

•

Dealing with common PC and hardware problems

•

Using HP’s hardware diagnostics program, DiagTools

•

Frequently Asked Questions

•

What to do if you need more help

•

Hewlett-Packard’s Support and Information Services

For more detailed information, refer to the 

Troubleshooting and 

Upgrade Guide

, available on HP’s Web site at 

www.hp.com/go/vectrasupport

.

Содержание VL600 - Vectra - 128 MB RAM

Страница 1: ...English 1 www hp com go vectrasupport User s Guide www hp com desktops pccafe ...

Страница 2: ...ance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Matrox is a registered trademark of Matrox Electronic Systems Ltd AdobeTM and AcrobatTM are trademarks of Adobe Systems...

Страница 3: ... to useful HP web site pages For Microsoft Windows users you can access this page by clicking the Start button and then clicking Programs HP Info HP Vectra VL Working in Comfort guidance on ergonomic issues For Microsoft Windows users you can access this page by clicking the Start button and then clicking Programs HP Info Working Comfortably It is strongly recommended that you read the ergonomic i...

Страница 4: ...etail how to troubleshoot your PC and install accessories It also contains information on the technical and security features of your PC Service Handbook Chapters information on upgrade and replacement parts including HP part numbers Technical Reference Manual technical information on system components such as system board chipset and BIOS You can check this web site regularly to download any new ...

Страница 5: ...e environment do not dispose of batteries in household waste Please return used batteries to the shop from which you bought them to the dealer from whom you purchased your PC or to HP so they can either be recycled or disposed of in a sound way Returned used batteries will be accepted free of charge If you have a modem Do not attempt to connect this product to the phone line during a lightning sto...

Страница 6: ...6 ...

Страница 7: ...me Models Only 17 Connecting Multimedia Accessories 18 Connecting the Power Cord 20 Starting Your PC for the First Time 21 Initializing Your Software 21 Partitioning Your Hard Disk Drive 21 Stopping Your PC 22 Power Management 23 HP Setup Program 23 Operating System Power Management 23 ENERGY STAR Compliancy 23 Manageability Stability and Security 24 2 If You Have a Problem If Your PC Does Not Sta...

Страница 8: ...Questions 31 Need More Help 33 Hewlett Packard Support and Information Services 34 Collecting Information on Your PC Before Contacting Support 34 3 Replacing and Upgrading PC Components Before Starting 36 Removing and Replacing the Cover 37 Removing the Cover 37 Replacing the Cover 39 Replacing or Installing a Memory Module 41 Replacing an Accessory Board 43 Which Drive Connectors To Use 45 Replac...

Страница 9: ...In the Desktop 51 In the Minitower 52 Replacing the Floppy Drive 54 In the Desktop 54 In the Minitower 55 Replacing the Processor 57 Replacing the System Board 59 Replacing the Power Supply 60 Installing a Master Pass Key Lock 63 Recycling Your PC 70 Index 71 ...

Страница 10: ...10 English ...

Страница 11: ...us Light Flashes green in Standby Mode Power On Off Button Hard Disk Activity Light yellow PowerOn Off Button Keyboard Lock Status Light amber Floppy Drive Minitower model Desktop model Hard Disk Activity Light yellow Power on Status Light Flashes green in Standby Mode Floppy Drive Keyboard Lock Status Light amber ...

Страница 12: ... The latch is intended only for opening the PC How to lift and carry your PC You can place the minitower unit either on the desk or on the floor near to easily accessible power outlets Place the desktop PC at least 1 cm away from any wall or other obstruction Monitor not included in the box with the PC Keyboard User s Guide Mouse ImageCreation Recovery CD ROM Power Cords one for the PC one for the...

Страница 13: ... card reader to both a serial connector and a mouse port not a keyboard port which does not provide enough power Keyboard Mouse To connect an HP multimedia keyboard refer to page 18 2 USB Connectors USB is supported by a the latest version of Windows 95 b Windows 98 c Windows 2000 2 9 pin Serial Connectors Monitor To connect the monitor to your PC refer to the manual that came with the monitor 25 ...

Страница 14: ...is supported by the latest versions of Windows 95 Windows 98 and Windows 2000 2 9 pin Serial Connectors Connect devices such as a smart card reader to both a serial connector and a mouse port Monitor To connect the monitor to your PC refer to the monitor manual 25 pin Parallel Connector To connect the printer to your PC refer to the printer manual Mouse ...

Страница 15: ...xternal SCSI device is connected as follows 1 Set an unused SCSI address to the external device Refer to the manual provided with the SCSI accessory for instructions on selecting a SCSI address 2 Make sure the SCSI device is terminated correctly refer to the manual provided with the SCSI accessory The total length of the external SCSI cables should not exceed 3 meters approximately 10 feet Make su...

Страница 16: ... it SCSI Mode Setting For External Devices Symbios cards only It is strongly recommended that you switch to 8 bit asynchronous mode when connecting an external SCSI device To do this enter the Symbios Configuration Utility during PC startup by pressing F6 select SYM53C895 then select Device Selection and SYM53C895 Set the Sync Rate to OFF and the Width to 8 bits The total length of the external SC...

Страница 17: ...nector If you decide to install a non HP network card installation and configuration information may be provided on HP s Support web site most common cards are documented Go to the LAN Card Ready section at www hp com go vectrasupport 10 100BT LAN Connector Let your Network Administrator know you are connecting your PC to the network 10 100BT LAN Connector ...

Страница 18: ...leave the volume in that position NOTE Some models have a DVD drive with a headphones socket and a volume control However you should connect the keyboard sockets as shown below to ensure that you can use all your PC s multimedia features If you install a sound board you will need to disable your PC s integrated audio function in the Advanced Integrated Audio Interface section of the Setup program ...

Страница 19: ...ur PC Connecting Multimedia Accessories Standard keyboard connector Speaker headphones socket lime keyboard headphones speaker socket Keyboardmicrophone socket Socket for CD player or other device light blue Microphone socket pink ...

Страница 20: ...oving the power cord from the power outlet This means the equipment must be located close to an easily accessible power outlet 1 Remove the warning label covering the PC s power connector and ensure that the voltage setting is correct for your country The voltage is set during manufacture and should already be correct 2 Connect the power cords to the rear of the monitor and the computer The connec...

Страница 21: ...a Power On Self Test POST Press Esc if you want to view the POST details in the HP Summary Screen 2 The software initialization routine starts During this time you will be asked to carry out various tasks including entering the Windows product ID selecting the regional settings to be used on your computer and creating a startup diskette 3 After the initialization routine has finished click on OK a...

Страница 22: ...s NT4 Use the Disk Administrator utility to partition the hard disk drive into the size and type of partition either standard or secure you require To start Disk Administrator select Start Programs Administrative Tools Disk Administrator For more information on Disk Administrator refer to your operating system s documentation Stopping Your PC To stop the PC first make sure that you have exited all...

Страница 23: ... the Power menu in the HP Setup program To enter the HP Setup program restart your PC and press F2 during start up Operating System Power Management Operating systems such as Windows NT 4 0 and Windows 95 differ in their power management capabilities Refer to your operating system documentation for more information ENERGY STAR Compliancy As an ENERGY STAR partner HP has determined that this produc...

Страница 24: ...o reducing the cost of PC ownership by providing greater product stability that enables you to standardize your PC environment For more information on HP s Stability for Life commitment refer to HP s web site at www hp com desktop vectra stability HP ProtectTools is designed to provide you with a comprehensive security solution that addresses your key security concerns such as unauthorized PC acce...

Страница 25: ...mmon PC and hardware problems Using HP s hardware diagnostics program DiagTools Frequently Asked Questions What to do if you need more help Hewlett Packard s Support and Information Services For more detailed information refer to the Troubleshooting and Upgrade Guide available on HP s Web site at www hp com go vectrasupport ...

Страница 26: ...onitor s power cord is correctly connected Connect the power cord ensure it is plugged into a working grounded power outlet and into the monitor The monitor video cable is correctly connected Connect the monitor video cable ensure it is properly connected to both the PC and the monitor The monitor s brightness and contrast settings are correctly set Check the settings using the monitor s OSD on sc...

Страница 27: ...your operating system s documentation Download the latest driver from HP s Web at www hp com go vectrasupport If the PC starts but you still have a problem Run DiagTools See page 29 The Mouse Doesn t Work Have you checked that How The mouse cable is correctly connected 1 Switch off the PC not necessary with a USB mouse 2 Plug the cable into the correct connector on the back of the PC Color coding ...

Страница 28: ...C When the message F2 Setup appears press the F2 key 1 1 For more information on the Setup program refer to the T roubleshooting and Upgrade Guide available on the HP Web at www hp com go vectrasupport Your PC s Summary Screen Turn on or restart your PC When the message F2 Setup appears press Esc Then press Pause to keep the Summary Screen displayed Press any key to continue ...

Страница 29: ...ation that will be requested by a support agent For more information about this utility refer to the DiagTools User s Guide available on the HP web site in PDF Adobe Acrobat format Where Can I Get DiagTools There are three ways to access DiagTools From the Diagnostics Partition hidden on your hard disk drive From the HP Image Creation and Recovery CD ROM that came with your PC By ordering the HP D...

Страница 30: ...C and press F2 when prompted to enter HP s Setup program 2 Ensure that your PC s boot order is set so that it will start on the CD ROM DVD ROM CD RW drive either in the PC s Setup program or by pressing F8 during startup 3 Insert the HP Image Creation Recovery CD ROM into the CD ROM drive 4 Restart the PC 5 The PC will start boot from the CD ROM and display a menu 6 In the menu select Run the diag...

Страница 31: ...hy is my PC running slowly producing strange messages A Your PC may have been infected by a virus Use an antivirus utility to erase any viruses Or update your PC s BIOS You can download the BIOS and updating instructions from www hp com go vectrasupport Q I ve been experiencing problems with my PC ever since I installed some new software What can I do A Uninstall the software to see whether this s...

Страница 32: ...on will be displayed at the top of the screen You may also use HP TopTools refer to page 24 Q Why can t I hear sound from my application A Make sure your multimedia accessories are correctly installed refer to chapter 1 If you have a multimedia keyboard use the keyboard s volume buttons to adjust the volume Make sure your application is correctly configured Select Start Programs Accessories Multim...

Страница 33: ...an be faxed or mailed to support See page 29 for information on using DiagTools Visit the HP support Web site www hp com go vectrasupport to see whether this is a known problem Update your PC s BIOS Basic Input Output System The latest BIOS for your PC and instructions on updating the BIOS are available from HP s support Web site at www hp com go vectrasupport Record the details of the problem so ...

Страница 34: ... the PC Have there been any recent changes made to the PC Hardware Configuration Which BIOS version is used The BIOS version is displayed on the Summary Screen accessed by pressing Esc during start up Any BIOS parameter changes Did the problem occur after changes were made to the BIOS using the Setup program Make a list of slots and interrupts used by additional cards for example LAN sound and SCS...

Страница 35: ... to the Troubleshooting and Upgrade Guide available on HP s web site www hp com go vectrasupport Floppy Disk Drive Hard Disk Drive System Board Power Supply Accessory Board s Main Memory CD ROM DVD ROM or CD RW Drive Floppy Disk Drive Processor Airflow Guide Hard Disk Drive Power Supply Airflow Guide Processor Main Memory Accessory Board s CD ROM DVD ROM or CD RW Drive System Board ...

Страница 36: ...o vectrasupport WARNING For your safety never remove the PC s cover without first removing the power cord from the power outlet and any connection to a telecommunications network If a power protection device is fitted to your PC you must remove the power cord then wait for a few minutes before removing the cover Remove the power protection device cables before any servicing operation Always replac...

Страница 37: ...ng the Cover Removing the Cover 1 Switch off the monitor and PC disconnect all power cords and any telecommunication cables 2 Unlock the cover with the key at the rear of the PC if a lock is installed 3 Desktop Open the latch and remove the cover Minitower Open the latch and remove the side panel ...

Страница 38: ...3 Replacing and Upgrading PC Components Removing and Replacing the Cover 38 4 Remove the front panel by freeing the plastic retaining tabs and lifting the panel off retaining tabs retaining tabs ...

Страница 39: ...and Upgrading PC Components Removing and Replacing the Cover Replacing the Cover 1 Ensure that all internal cables are properly connected and safely routed not trapped or snagging on anything 2 Replace the front panel ...

Страница 40: ...ng and Upgrading PC Components Removing and Replacing the Cover 40 3 Desktop Replace the cover making sure you align the hinges properly Minitower Replace the side panel making sure you align the hinges properly ...

Страница 41: ...ies connect to the web site www hp com go pcaccessories A continuity module should be installed in any memory slot that does not contain a memory module Continuity modules are flat on both sides they have no soldered components and lower than memory modules If you are installing only one memory module it must be installed in the slot nearest the processor 1 Remove the PC s cover described in this ...

Страница 42: ... memory or continuity module 4 Line up the two side notches correctly and insert the new memory module pressing down firmly on the top 5 Replace the cover described in this chapter NOTE Keep spare continuity modules in a safe place in case you need to use them at a later date processor side continuity module memory module ...

Страница 43: ...ding PC Components Replacing an Accessory Board Replacing an Accessory Board 1 Remove the computer s cover described in this chapter 2 If you have a minitower lay it on its side 3 Remove the retaining bracket Desktop Minitower ...

Страница 44: ...y Board 44 4 Hold the old accessory board firmly and carefully pull it out 5 Aligning the new board carefully slide it into position and press it firmly into the slot 6 Replace the retaining bracket 7 Replace the cover described in this chapter Minitower Desktop ...

Страница 45: ... and CD RW drives should always be connected to the secondary IDE controller PRIMARY and SECONDARY are printed on the system board to help you locate the connectors For models that have a SCSI adapter you can install extra internal SCSI mass storage devices such as a supplementary SCSI hard disk drive Up to two hard disk drives can be installed in your PC Power Connectors Number in Desktop Number ...

Страница 46: ...C Components Which Drive Connectors To Use 46 CD ROM DVD ROM CD RW or Zip drive Floppy drive 2nd hard disk drive Master boot hard disk drive SCSI Connectors IDE Connectors Wide SCSI 16 bit Connectors SCSI Terminator System Board ...

Страница 47: ...ts Which Drive Connectors To Use System Board 2nd hard disk drive CD ROM DVD ROM CD RW or Zip drive Master boot hard disk drive Wide SCSI 16 bit Connectors SCSI Terminator SCSI Connectors IDE Connectors Floppy drive System Board System Board ...

Страница 48: ...refer to the Troubleshooting and Upgrade Guide available on HP s web site www hp com go vectrasupport In the Desktop 1 Remove the computer s cover described in this chapter 2 Remove the connectors from both the hard drive and the floppy drive 3 Loosen the hard drive screws from the top of the drive tray and slide out the old hard drive hard drive floppy drive ...

Страница 49: ... power connectors 6 Replace the cover described in this chapter In the Minitower 1 Remove the computer s cover described in this chapter 2 Lay the minitower on its side 3 Remove the connectors from both the hard drive and the floppy drive 4 Press the retaining clip on top of the drive tray and slide the drive tray out CAUTION Hold tray firmly while removing it hard drive floppy drive ...

Страница 50: ...over remove all the screws from the base of the tray then slide out the old hard drive 6 Align the new hard drive in the tray with the correct orientation and tighten the screws 7 Replace the drive tray in the PC 8 Attach the data and power connectors 9 Replace the cover described in this chapter ...

Страница 51: ...laser module The laser module should only be serviced by service personnel Do not attempt to make any adjustment to the laser unit Refer to the label on the CD ROM for power requirements and wavelength This product is a class I laser product In the Desktop 1 Remove the computer s cover and front panel described in this chapter 2 Remove the drive s connectors 3 Press the two latches inward and slid...

Страница 52: ... 5 Align the new CD ROM drive in the tray with the correct orientation and replace the screws 6 Slide the drive tray back into the PC until it clips into position 7 Attach all data and power connectors 8 Replace the cover described in this chapter In the Minitower 1 Remove the computer s cover and front panel described in this chapter 2 Remove the drive s connectors ...

Страница 53: ...slide out the drive tray 4 Loosen the tray s four screws two on each side and remove the old CD ROM drive 5 Align the new CD ROM drive in the tray with the correct orientation and replace the screws 6 Slide the drive tray back into the PC 7 Attach the data and power connectors 8 Replace the cover described in this chapter ...

Страница 54: ...acing the Floppy Drive In the Desktop 1 Remove the computer s cover described in this chapter 2 Remove the connectors from both the floppy drive and the hard drive 3 Press the retaining clip on top of the drive tray and slide it backwards to remove it floppy drive hard drive ...

Страница 55: ...old floppy drive 5 Align the new floppy drive in the tray with the correct orientation and replace the screws 6 Replace the drive tray in the PC 7 Attach the data and power connectors 8 Replace the cover described in this chapter In the Minitower 1 Remove the computer s cover and front panel described in this chapter 2 Remove the drive s connectors ...

Страница 56: ... out the floppy drive tray 4 Loosen the tray s 2 side screws and remove the old floppy drive 5 Insert the new floppy drive pin side first then replace the two side screws 6 Slide the floppy drive tray back into the PC 7 Attach the data and power connectors 8 Replace the cover described in this chapter pin side ...

Страница 57: ...er s cover described in this chapter 2 If you have a minitower lay it on its side 3 Remove the airflow guide 4 Remove the old processor Desktop Minitower Press firmly on the side as shown until the airflow guide comes free on one side then lift it out Squeeze firmly on both sides and lift the airflow guide out ...

Страница 58: ...zing the airflow guide on both sides insert the side clips Minitower insert the clips on one side first and once these are engaged insert the clips on the other side 7 Replace the cover described in this chapter 8 Ensure that the latest version of BIOS is installed on your PC To learn which version of BIOS is currently installed on your PC press ESC during startup To get the latest BIOS version fo...

Страница 59: ...cribed in this chapter 5 Remove all data and power cables from the old system board 6 Remove the old system board by unfastening the screws that secure the board in position and lifting it out of the PC 7 Insert the new system board into the PC and fasten the screws to secure the board in place 8 Replace all components and any data and power cables in the new system board described in this chapter...

Страница 60: ...a defective power supply unit For your safety only replace with a power supply provided by HP support services To avoid electrical shock do not open the power supply There are no user serviceable parts inside 1 Remove the computer s cover described in this chapter 2 If you have a minitower lay it on its side 3 Remove all internal power supply connectors Hard drive s DVD CD ROM drive s Floppy drive...

Страница 61: ...lacing and Upgrading PC Components Replacing the Power Supply 4 Remove the four screws three external one internal securing the power supply 5 Slide the old power supply forward and remove it Desktop Minitower ...

Страница 62: ...t the new power supply lining up the metal catches 7 Replace the four screws to secure the power supply 8 Reconnect all internal power supply connectors 9 Replace the cover described in this chapter 10 Select the correct voltage setting for your country Desktop Minitower Desktop ...

Страница 63: ...3 In a desktop remove the lock from the adapter and insert the lock in the hole with the key in the lock 4 In a minitower a Remove the screw situated in the top casing of the PC just behind the power supply see above b Insert the lock in the hole with the key in the lock Make sure that the pin on the bottom of the lockis engaged in the hole in the side panel locking mechanism Desktop Minitower Min...

Страница 64: ...ck 64 5 Secure the lock with the metal clip provided This drawing shows a desktop PC See the previous drawing for minitower models 6 Replace the computer s cover described in this chapter For more information refer to the User s Guide that came with this accessory Desktop ...

Страница 65: ...Regulatory Information ...

Страница 66: ...EC 1000 3 3 1994 EN61000 3 3 1995 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems Supplementary information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly EMC directive 89 336 EEC and Low Voltage Directive 73 23 EEC both amended by the directive 93 68 EEC FCC Title 47 CFR Part...

Страница 67: ...fied detachable power cord For your safety never remove the PC s cover without first removing the power cord from the power outlet and any connection to a telecommunications network Always replace the cover before switching the PC on again If lithium battery is used There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn ...

Страница 68: ...sie einer Verwertung bzw Entsorgung zuzuführen Notice for the Netherlands Bij dit apparaat zijn batterijen geleverd Wanneer deze leeg zijn moet U ze niet weggooien maar inleveren als KCA Hinweis für Deutschland Geräuschemission Lärmangabe nach Maschinenlärmverordnung 3 GSGV Deutschland LpA 70 dB am Arbeitsplatz bei normalem Betrieb nach DIN 45635 T 19 under normal use in the workplace as per ISO 7...

Страница 69: ...y have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement PRODUCT RECOVERY CD ROM If your computer was shipped with a product recovery CD ROM i The product recovery CD ROM and or support utility software may only be used for...

Страница 70: ...as a product take back program in several countries The collected equipment is sent to one of HP s recycling facilities in Europe or the USA As many parts as possible are reused The remainder is recycled Special care is taken for batteries and other potentially toxic substances which are reduced into non harmful components through a special chemical process If you require more details about HP s p...

Страница 71: ...blems 29 DiagTools 29 documentation downloadable from Web 4 DVD drive replacing 51 E Energy Star 23 EPA 23 errors 25 F floppy drive replacing 54 H hard disk drive replacing 48 hardware problems diagnosing 29 headphones connector 18 help online 3 HP ProtectTools 24 HP Setup program 18 23 28 HP Support and Information Services 34 HP Web site 3 35 I IDE connectors 45 drive connectors 45 initializing ...

Страница 72: ...e cover 37 replacing accessory board 43 CD ROM drive 51 components 35 DVD drive 51 floppy drive 54 hard disk drive 48 memory 41 power supply 60 processor 57 system board 59 replacing the cover 39 S safety 36 SCSI connecting external device 15 drive connectors 45 hard disk drive 45 security 24 smart card reader 13 software initializing 21 license agreement 21 stability 24 Stability for Life 24 star...

Страница 73: ...unds 13 4 kg 29 5 pounds Dimensions Width 43 5 cm 17 13 inches Height 13 5 cm 5 32 inches Depth 43 cm 16 93 inches Width 20 6 cm 8 1 inches Height 46 9 cm 18 5 inches Depth 45 5 cm 17 9 inches Footprint 0 187 m2 2 01 ft2 0 094 m2 1 01 ft2 Storage temperature 40 ºC to 70ºC 40 ºF to 158 ºF 40 ºC to 70ºC 40 ºF to 158 ºF Storage humidity 8 to 85 relative non condensing at 40ºC 104 ºF 8 to 85 relative ...

Страница 74: ...ing and Upgrade Guide for this PC www hp com go vectrasupport Learn how to maintain and upgrade your PC Learn how to use your operating system Operating System User s Guide This manual Replacing System Components Troubleshooting and Upgrade Guide for this PC in depth information www hp com go vectrasupport Operating System Online Help Start Help Contents in Windows 95 98 NT 4 0 and 2000 HP Informa...

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