4
TROUBLESHOOTING YOUR PC
This chapter can help you solve problems that you may encounter when using your PC.
SOLVING PROBLEMS
This chapter can help you solve most problems you might have with your PC.
If you are unable to solve your problem after following the advice in this chapter, refer to
chapter 6, Hewlett Packard Support and Information Services.
HP SUMMARY SCREEN
The HP Summary Screen provides information about your PC’s current configuration. To view
the Summary Screen, press [ESC] just after your PC is switched on and the Vectra Logo
appears during the Power-on-Self-Test (POST). Refer also to The HP Summary Screen and
Setup Program.
IF YOUR PC DOES NOT START PROPERLY
Use this section if your PC does not start properly when you turn it on, and you experience one
of the following symptoms:
•
Your PC’s display is blank and there are no error messages.
•
You cannot change any values in the
Setup program.
•
A POST error message is displayed.
DISPLAY IS BLANK AND THERE ARE NO ERROR MESSAGES
If your display is blank and there are no error messages when you turn on your PC, follow this
procedure:
1
Check external items.
2
Check internal items.
3
Rebuild your PC’s components.
Check External Items
Be sure the following external items are functioning properly:
•
Check that the computer and display are turned on. (The power light should be
illuminated.)
•
Check the display’s contrast and brightness settings.
•
Make sure that all cables and power cords are firmly plugged in.
•
Make sure the power outlet is working.
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