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38

3 Troubleshooting and Repair

Updating the System ROM

If an error occurs during the BIOS update process, an error message is
displayed. These are listed below:

Message

Corrective Action

File does not contain the same BIOS
part-number

There is a mismatch between the file name in the Phlash
command and the file name in the code file itself.
To bypass it, type the command:

phlash xxxxxx.ful /o

where

xxxxxx

is the name of the BIOS code file.

Cannot flash using user password, use
admin password

You have entered the user password when booting the
machine.
Reboot and use your Administrator password.

Open failed on BIOS ROM image file

The Secure Switch, system board switch 8, is CLOSED.
Open this switch to enable the BIOS flash.

uno1-fam.bk : uno1_ch3.fb4 Page 38 Friday, July 18, 1997 2:33 PM

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Содержание Vectra VE 5/100 series 2

Страница 1: ... personnel who have already completed the HP Vectra PC family training course or equivalent and have at least six months of experience servicing the HP Vectra PCs It is a self paced training guide designed to train you to install configure and repair the PC You can follow it without having any equipment available 5 xx series 2 PC ...

Страница 2: ...ts are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Centronics is a registered trademark of Centronics Data Computer Corporation Microsoft Windows and MS DOS are registered trademarks of the Microsoft Corporation OS 2TM is a trademark of International Business Machines Corporation Next...

Страница 3: ... PC Hardware Structure Packaging 16 System Board Switches 19 Installing Accessories 21 3 Troubleshooting and Repair Using SETUP to Configure the PC 30 Power On Self Tests POST 35 Updating the System ROM 37 Replacing the System Board 39 HP Vectra Diagnostic Utility 39 A Final Quiz 42 Final Quiz Answers 45 B Course Evaluation Form 48 ...

Страница 4: ...Contents iv ...

Страница 5: ...1 1 Product Overview and Features After reading this chapter you will be able to describe the features specific to the Vectra VE 5 xx series 2 PC ...

Страница 6: ...DO 60 ns 8 MB a pair of 4 MB modules or 16 MB a pair of 8 MB modules 128 MB Six Level 1 cache memory 8 KB for code plus 8 KB for data both caches on the microprocessor Level 2 cache memory Sockets 256 KB Optional One 256 KB synchronous pipeline burst cache Socketed on system board One Video Controller Integrated 32 bit Ultra VGA on PCI bus Cirrus Logic 5430 Integrated 64 bit Ultra VGA on PCI bus I...

Страница 7: ... on system board for S3 Trio 765 64V or on video adapter card for Matrox models Accessory slots Two full length 16 bit ISA Two half length 16 bit ISA One 32 bit PCI1 One 32 bit PCI1 full length 16 bit ISA Combination One full length 16 bit ISA One HP Proprietary 160 mm 6 3 inches 16 bit ISA Network Interface None Power supply 100 W full range 90 264 VAC Security Power on password Mechanical cover ...

Страница 8: ...t Windows 3 11 Windows 95 2 HP s new style BIOS co developed with Phoenix Technologies Component HP Vectra VE 5 xx series PC HP Vectra VE 5 xx series 2 PC HP Vectra VL 5 xx series 4 Desktop PC Pre loaded software MS DOS 6 22 Windows for Workgroups 3 11 and Dashboard or Windows 951 HP User Tools Drivers BIOS ROM HP BIOS Flash EEPROM HP Phoenix2 BIOS Flash EEPROM System ROM localization English only...

Страница 9: ...ing Windows 95 on a PC with only 8 MB of main memory Models Hard Disk Drive MB Product number RAM MB Cache KB Video RAM MB Pre loaded Operating System Software VE 5 75 series 2 0 640 640 640 D4001A D4002A D4002W D4005A 8 8 8 16 None None None None 1 1 1 1 None Windows 3 11 Windows 95 Windows 3 11 Windows 95 Windows 3 11 VE 5 100 series 2 0 640 640 640 1200 D4021A D4022A D4022W D4025A D4027A 8 8 8 ...

Страница 10: ...style BIOS System Board The main features of the system board are A system board that can mount PENTIUM processors with accompanying Voltage Regulation Module at several different clock speeds 75 MHz 100 MHz and 133 MHz A new type of main memory module called EDO Extended Data Output for faster memory access times 60 ns Optional 256KB of synchronous pipeline burst level 2 cache A 64 bit host bus f...

Страница 11: ...MHz 150 MHz and 166 MHz processors need a passive shortening block VRM providing VCC voltage The appropriate VRM is provided with each processor upgrade kit Cache Memory The microprocessor has two 8 KB first level cache memories one for instruction codes and the other for data The HP Vectra VE 5 xx series 2 PC has a socket for a 256 KB second level cache memory module There are two modules availab...

Страница 12: ... Refer to Updating the System ROM on page 37 The PC has HP s new style BIOS co developed with Phoenix Technologies The system BIOS is identified by the version number GU 05 xx POST The Power On Self Test POST is performed when the PC is started The POST displays a graphic screen with the HP Vectra logo If the POST detects an error the error message is displayed and the SETUP program can be run to ...

Страница 13: ... 3 1x Video Resolutions Windows 95 Video Resolutions Resolution Number of colors Refresh Rate Hz Memory 640 x 480 16 256 32K 64K 16M 60 72 75 1 MB 800 x 600 16 256 64K 56 60 72 75 56 60 1024 x 768 16 256 i43 60 70 75 1280 x 1024 16 i43 640 x 480 16 256 64K 16M 60 72 75 2 MB 800 x 600 16 256 64K 16M 56 60 72 75 1024 x 768 16 256 64K i43 60 70 75 1280 x 1024 16 256 i43 i45 60 72 75 Resolution Number...

Страница 14: ...aster bootable drive and the outside or end device connector for the slave drive This is true as long as the Cable Select CS jumper on the IDE device is set default factory configuration The secondary channel is marked CD ROM on the system board and has red device connectors This channel is for a supplementary hard disk drive or CD ROM drive The cable has one device connector allowing a single IDE...

Страница 15: ...k drive disabling or enabling boot on hard disk drive disabling or enabling boot on flexible disk drive disabling or enabling boot on CD ROM system configuration protection with administrator password disabling or enabling space bar power on cover lock a security bracket Communications Ports The PC has the following external communications ports One 25 pin parallel port ECP EPP bi directional Cent...

Страница 16: ... Workgroups 3 11 Models MS DOS 6 22 Windows for Workgroups 3 11 Dashboard HP User Tools with video configuration utility Mouse Control Center Guide to Working in Comfort Desktop Management Interface Advanced Power Management ISA Plug and Play configuration utility ICU HP Video drivers IDE Disk drivers for 32 bit disk and file access Windows 95 Models Windows 95 HP User Tools with video configurati...

Страница 17: ...s printable file can be downloaded from the HP BBS Library Description Part Number HP Vectra VE 5 xx series 2 PC User s Guide D4000A kit1 HP Vectra PC Service Handbook Volume 1 Volume 2 5963 8033 9th Edition available early 1996 5964 8335 9th Edition available early 1996 HP Vectra Accessory Service Handbook 5963 8034 5th Edition available early 1996 HP Vectra VE 5 xx series 2 PC Technical Referenc...

Страница 18: ...14 1 Product Overview and Features Product Features ...

Страница 19: ...15 2 PC Hardware Structure After reading this chapter you will be familiar with the PC s package and hardware assembly ...

Страница 20: ...l Features The main external features of the HP Vectra VE 5 xx series 2 PC are connectors for I O devices on the rear panel three front access shelves for 3 5 inch or 5 25 inch devices control panel and name plate Vectra VE 5 xx series 2 PC Rear Panel Device I O connectors Cover lock Control Panel Power on off button Power on status light Hard disk activity light Front Access Shelves One 1 inch hi...

Страница 21: ...e power supply for easy access to system board components one internal rear shelf for 3 5 inch devices four accessory board slots for accessories for example an audio board system board Removable Power Supply Internal Rear Shelf 1 inch high 3 5 inch hard disk drive Backplane Board Four Slots System Board Vectra VE 5 xx series 2 PC ...

Страница 22: ...18 2 PC Hardware Structure Packaging VE 5 xx series 2 PC System Board VE 5 xx series 2 PC Backplane NOTE The lower ISA slot can only accommodate an HP proprietary ISA accessory board ...

Страница 23: ...pond to the speed of the installed processor Switch Switch function 1 4 Processor speed see table on next page 5 Password open enabled Default closed disabled clear passwords 6 CMOS open normal configuration Default closed clear CMOS 7 Processor speed see table on next page 8 Secure mode selection open normal Default closed Super secure mode no BIOS flashing and no Setup changes allowed 9 Keyboard...

Страница 24: ... MHz PCI Frequency 33 MHz AT Frequency 8 25 MHz Open Closed Open Open Closed CPU Frequency 120 MHz CPU bus Frequency 60 MHz PCI Frequency 33 MHz AT Frequency 7 5 MHz Closed Open Closed Open Closed CPU Frequency 133 MHz CPU bus Frequency 66 MHz PCI Frequency 33 MHz AT Frequency 8 25 MHz Open Closed Closed Open Closed CPU Frequency 150 MHz CPU bus Frequency 60 MHz PCI Frequency 30 MHz AT Frequency 7...

Страница 25: ...se banks are labelled A B and C on the system board A maximum of 128 MB main memory is supported When additional memory modules are installed the following rules must be applied 1 Memory modules must be installed in pairs 2 The two modules sharing a bank must be identical 3 Different banks can contain memory module pairs of different sizes 4 Install only 4 or 16 MB memory modules in bank C ...

Страница 26: ...figuration Bank A 4 4 4 4 4 4 8 8 8 8 4 4 4 4 4 4 4 4 4 4 32 32 32 32 32 32 Bank B 4 4 4 4 8 8 4 4 8 8 16 16 4 4 8 8 16 16 32 32 4 4 8 8 16 16 Bank C 4 4 4 4 4 4 16 16 16 16 16 16 4 4 4 4 4 4 Total MB 16 24 24 32 40 40 48 56 72 72 80 88 104 Memory upgrade paths from initial 16 MB 2 8 MB configuration Bank A 8 8 8 8 8 8 8 8 8 8 8 8 Bank B 8 8 16 16 8 8 16 16 32 32 32 32 Bank C 16 16 16 16 16 16 Tot...

Страница 27: ... Video Controller on page 9 The upgrade kit D3500A comprises two modules of 512 KB These two VRAM modules are identical and must be installed together When inserting the modules carefully align the corner dot on the module with the corner marker a small triangle with AMP written in it on the socket If a module is incorrectly inserted you will need the PLLC Extraction Tool part number 5041 2553 to ...

Страница 28: ...che memory module Two upgrade kits are available One module of 256 KB asynchronous second level cache memory D4049A or One module of 256 KB synchronous second level cache memory D3659A To install a cache memory module remove the cache memory socket protector and insert the module into the socket as shown below Cache memory socket on Vectra VE 5 xx series 2 PC ...

Страница 29: ... installation instructions refer to the manual supplied with the board NOTE PCI slots have a 5V supply only and not a 3 3V supply Plug and Play The HP Vectra VE 5 xx series 2 PC has a PnP level 1 0A BIOS and meets the Windows 95 Required level for Plug and Play Accessory boards which are Plug and Play are automatically configured by the BIOS Windows 3 11 or by the operating system Windows 95 All P...

Страница 30: ...upplied with a configuration file which can be used by the ICU to determine which resources are required by the board When prompted by the ICU insert the diskette containing the configuration file 2 If there is no configuration file for your accessory board you will need to enter the configuration details manually when prompted by the ICU Refer to the documentation supplied with the accessory boar...

Страница 31: ...ed with the dot on the socket If the new processor has a detachable heatsink secure the heatsink onto the processor with the clip provided 2 Remove the old VRM by unclipping the two white tabs and sliding it up and out of the socket 3 Insert the new VRM Slide the module into the socket pressing it down firmly then push the two white tabs back into place The VRM module goes in one way only 4 Set sw...

Страница 32: ...28 2 PC Hardware Structure Installing Accessories ...

Страница 33: ...29 3 Troubleshooting and Repair After reading this chapter you will understand the main features of the SETUP program ...

Страница 34: ...password has been set Set User Password Allows you to set a password to prevent unauthorized access to your PC You cannot set an user password if an administrator password HAS NOT been set Setting a user password prevents unauthorized use of your computer protects the data stored in it and preserves the preferences you set Key Click On Allows you to turn the audible keyclick on or off Key auto rep...

Страница 35: ...1 44MB 3 1 2 Selects the flexible disk drive type Flexible disk drive 2 Not Installed Selects the flexible disk drive type A B flexible disk swap Disabled Enable this option only if you need to boot on flexible disk B Then flexible disks A and B will be swapped Video Video system EGA VGA Select video display type Video BIOS shadowing Enabled Enables disables video BIOS shadowing for AT external bo...

Страница 36: ... the system board attachment Both enables the HDD data cable and the CD ROM data cable marked CD ROM next to the system board attachment Hard disk drive x xxxx MB Autotype fixed disk Automatically attempts to detect and identify the IDE drive when you press the Enter key Type User 642 MB Select Auto for automatic hard disk drive detection To initiate automatic hard disk detection press the Enter k...

Страница 37: ...o be typed in but the keyboard will be locked Only the user password can unlock the keyboard This option is only displayed if a user password has been set and is not available if you are running Windows 95 When the PC is started with the keyboard locked the Caps Lock LED flickers until the keyboard is unlocked Boot on flexible disk drive Enabled Enables or disables boot on flexible disk drive Writ...

Страница 38: ...U speed Standby Wakeup Mouse PS2 IRQ12 Enabled Enables or disables the system to return to full speed when the mouse is moved Suspend Wakeup IRQ3 Serial Port Enabled Enables or disables the system to return to full speed when an IRQ is generated IRQ4 Serial Port Enabled Exit Save changes and Exit Exits the Setup program and stores the changes made Exit without saving changes Exits the Setup progra...

Страница 39: ...hat they are correct Otherwise use HDD type Auto parameters Failure fixed disk preceded by a 30 second time out Check that HDD is connected Check that HDD is detected in Setup Check that boot on hard disk drive is enabled in Setup Flexible Disk Drive A or B error Check whether the flexible disk drive is connected Check Setup for the configuration System battery is dead You may get this message if ...

Страница 40: ...ion No message system hangs after POST Check that cache memory and main memory are correctly set in their sockets Other An error message may be displayed and the PC may hang for 20 seconds and then beep The POST is probably checking for a mass storage device which it cannot find and the PC is in Timeout Mode After Timeout run Setup to check the configuration Message Corrective Action and or Explan...

Страница 41: ... cannot be used with any other HP Vectra Do not use a PHLASH utility supplied for a different HP Vectra model To update the system BIOS 1 Ensure that the Secure Switch system board switch 8 is OPEN to enable BIOS flashing 2 If the PC has an administrator password ensure you boot the PC with this password to enable BIOS flashing 3 Insert the PHLASH utility diskette in drive A 4 Switch the computer ...

Страница 42: ...en the file name in the Phlash command and the file name in the code file itself To bypass it type the command phlash xxxxxx ful o where xxxxxx is the name of the BIOS code file Cannot flash using user password use admin password You have entered the user password when booting the machine Reboot and use your Administrator password Open failed on BIOS ROM image file The Secure Switch system board s...

Страница 43: ... diskette with the replacement system board To record the serial number type the command PHLASH ds xxxxxxxxxx mode 1 where xxxxxxxxxx is the serial number of the PC The serial number is found on the back of the PC s box HP Vectra Diagnostic Utility No diagnostic utility was available for the Vectra VE 5 xx series 2 PC at the time of printing A diagnostic utility for this PC range will be available...

Страница 44: ...40 3 Troubleshooting and Repair HP Vectra Diagnostic Utility ...

Страница 45: ...41 A Final Quiz Working through the Final Quiz will help you consolidate and strengthen your knowledge of the HP Vectra VE 5 xx series 2 PC ...

Страница 46: ... controller a 512 KB b 1 MB c 2 MB d 4 MB 3 What is the maximum amount of video memory supported by the video controller a 1 MB b 2 MB c 4 MB d 8 MB 4 What is the maximum amount of main memory supported a 64 MB b 96 MB c 128 MB d 192 MB 5 Which memory modules can be installed in bank C a 4 and 8 MB modules b 4 and 16 MB modules c 8 and 32 MB modules d 4 8 16 and 32 MB modules 6 What is the maximum...

Страница 47: ...n a red CD ROM connector 8 After installing a hard disk drive how is it detected a automatically b automatically if Type is set to Auto in the SETUP program c automatically if once in the SETUP program you press at the Autotype fixed disk field and Type is set to Auto d none of the above 9 What communication ports are standard a 2 serial ports 1 bidirectional parallel port 1 LAN connector b 1 seri...

Страница 48: ...h ISA board 12 How should a PCI accessory board be configured in Windows 3 11 a with the SETUP program b by running the ISA Configuration Utility ICU c no configuration is necessary d this type of accessory board is not supported 13 How should an ISA Plug and Play bootable accessory board be configured with Windows 95 a change the setting in the SETUP program b by running the Add New Hardware wiza...

Страница 49: ...16 MB single sided modules 6 What is the maximum number of IDE hard disk drives that can be installed c three 7 You are installing a hard disk drive and a CD ROM Assuming that the PC has no previously installed drives which data cable connections do you use c hard disk drive on inside HDD connector CD ROM on a red CD ROM connector 8 After installing a hard disk drive how is it detected b automatic...

Страница 50: ...following combination of accessory boards is it possible to install a one PCI board and two full length ISA boards 12 How should a PCI accessory board be configured in Windows 3 11 c no configuration is necessary 13 How should an ISA Plug and Play bootable accessory board be configured with Windows 95 c no configuration is necessary ...

Страница 51: ...47 B HP Vectra VE 5 xx series 2 Course Evaluation Form When done tear out and mail to TPEC Hewlett Packard France Boulevard Steve Biko 38090 VILLEFONTAINE France ...

Страница 52: ...ourse easy to understand Do you feel you need additional training Did you meet all the course prerequisites Rate the following 1 poor to 5 excellent 1 2 3 4 5 Quality of test Quality of information provided Quantity of information provided Support documents provided Overall rating of this course Level of this course not enough just right too technical Additional comments ...

Страница 53: ......

Страница 54: ...HP Part No D4000 90901 Printed in France 1 96 50 ...

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