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Chapter 5

Installing Novell NetWare 5.1 and Novell Small Business Suite 5.1

Troubleshooting

Tip #1. Restarting NetWare Installation

If you want to restart NetWare installation from the very beginning, use a utility
such as fdisk to erase all data and partitions from your hard drive. Then resume all
installation process.

On-Line Information and Software Sources

·

HP World Wide Web access:

http://www.hp.com

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Novell World Wide Web access:

http://www.novell.com

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Содержание Tc2110 - Server - 128 MB RAM

Страница 1: ... NT 4 0 Server Microsoft Windows 2000 Server and Microsoft Small Business Server 2000 Novell NetWare 5 1 and Novell Small Business Suite 5 1 Novell NetWare 6 0 and Novell Small Business Suite 6 0 Red Hat Linux 7 1TurboLinux Server 6 5 HP Part Number P5498 90018 Printed February 2002 ...

Страница 2: ...tocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Intel is a registered trademark of Intel Corporation Microsoft and MS DOS are U S registered trademarks of Microsoft Corporation Windows and Windows NT are trademarks of Microsoft Corporation Linux is a registered trademark of Linus Torvalds Novell and NetWare are registered trademark...

Страница 3: ...ows NT Installation 6 PHASE 1 Drivers Installation 7 PHASE 2 Hard Drive Preparation 7 PHASE 3 System Configuration Details 8 PHASE 4 Configure the Network 9 PHASE 5 Completing the Installation 10 PHASE 6 Install the Service Pack 11 PHASE 7 Install HP Video Driver 12 Section 4 Initialize Hard disk Drive 12 Section 5 Perform Hardware Status Check 13 Section 6 Attach Clients to Network and Test Netwo...

Страница 4: ...PHASE 2 Initialize Hard Disk Drive 25 PHASE 3 Adding Terminal Server Services 26 Section 5 Configure the network 28 PHASE 1 Configure Server IP Address 28 PHASE 2 Attach Clients to Network and Test Network Link 28 PHASE 3 Domain Controller Setup 29 Troubleshooting 30 Tip 1 Upgrading from NT 4 0 to Windows 2000 31 Tip 2 Windows 2000 Installation halts about three minutes after starting to boot from...

Страница 5: ...es 45 Section 3 Perform NetWare 6 0 or SBS 6 0 Installation 46 PHASE 1 Start the Installation 46 PHASE 2 Install HP Drivers 48 PHASE 3 Configure the Network 49 Troubleshooting 50 Tip 1 Restarting NetWare Installation 51 On Line Information and Software Sources 51 7 Installing Red Hat Linux 7 1 53 Prepare the Installation 53 High level process flow 53 Perform Red Hat Linux Installation 53 PHASE 1 L...

Страница 6: ...Contents On Line Information and Software Sources 58 vi ...

Страница 7: ...tc2110 The detailed instructions relative to each specific step location of drivers workarounds are provided in the respective NOS chapters Section 2 Installation Highlights Based on your tc2110 configuration HP drivers Video driver Intel LAN driver SCSI driver Microsoft Windows NT 4 0 Server Highlights none HP drivers Intel chipset driver Video driver Intel LAN driver SCSI driver Microsoft Window...

Страница 8: ...refer to Chapter 5 Section 3 Phase 1 Install NW 5 1 Support Pack 3 or above refer to Chapter 5 Section 4 HP drivers SCSI driver Novell NetWare 6 0 and Novell Small Business Suite 6 0 Highlights For Novell SBS use floppy disk to initialize the NOS installation refer to Chapter 6 Section 3 Phase 1 HP drivers none Red Hat Linux 7 1 Highlights none HP drivers none TurboLinux Server 6 5 Highlights none...

Страница 9: ...ove all data from the hard disk they are installed on If you wish to use your additional hard disk drives to access existing data in you new server HP recommends that you install and configure this these hard disk drive s AFTER completing the NOS installation If you wish to recycle used hard disk drives a Perform a media check b Use a utility such as fdisk to erase all data and partitions from you...

Страница 10: ...c2110 system may be used as follows Startup CD Usage Method 1 Method 2 Method 3 Insert CD in your new HP server and reboot it This will run HP Diagtools a DOS program Insert the CD in a PC that includes a HTML browser Open the file startup htm This allows you create drivers diskettes HTML menus Insert the CD in the server once the NOS is running Open the file startup htm This allows you create dri...

Страница 11: ...pears on the Windows NT Hardware Compatibility List HCL You can access the latest HCL via Microsoft s Web site at http www microsoft com ntworkstation High Level Process Flow 1 Create the drivers diskettes using HP Startup CD 2 Create Microsoft Windows NT installation diskettes 3 Perform Windows NT installation 4 Initialize Hard Disk Drives 5 Perform Hardware status check with Windows NT Diagnosti...

Страница 12: ...ver Follow these steps to create these installation diskettes 1 Locate three blank formatted 3 5 diskettes 2 Insert your Microsoft Windows NT 4 0 CD ROM into a desktop PC 3 From a DOS prompt type C D i386 winnt32 ox where D is the drive letter for the CD ROM 4 Follow the prompt and insert the diskettes in the order described Section 3 Perform Windows NT Installation The installation of Windows NT ...

Страница 13: ... of options b Press Enter to select the default option Other Requires Disk provided by a hardware manufacturer c When prompted to insert the Manufacturer supplied hardware support disk insert the HP Server tc2110 Windows NT SCSI driver HP disk NT SCSI into floppy drive then press Enter d Press Enter to select the Adaptec Ultra160 Family PCI SCSI controller 6 Ensure that both the PCI SCSI if applic...

Страница 14: ... to install Windows NT on the first drive Drive 0 is highlighted Select C to create a partition in the unpartitioned space 7 Enter the appropriate size for your NOS partition HP recommends 2000MB Press Enter to validate the partition size 8 Press Enter to Install Windows NT on the New Unformatted partition 9 Select a file system format FAT DOS type file system or NTFS Windows type file system for ...

Страница 15: ...iskette at this time as Windows NT Setup will actually perform the disk creation at the end of you configuration phase PHASE 4 Configure the Network 1 Click Next at the Windows NT Setup screen to install Windows NT Networking 2 Click Next at the following window to use the network adapter embedded with your HP Server tc2110 3 Click Next to accept installing the Microsoft Internet Information Serve...

Страница 16: ...the Domain your server will operate in PHASE 5 Completing the Installation 1 Choose Finish to perform the last installation step 2 Windows NT Server 4 0 will then proceed with the installation of Microsoft Internet Information Server 2 0 a Press Enter to keep default setup options then Enter again to confirm creating the corresponding installation directory b Press Enter to keep default publishing...

Страница 17: ...t website at http www microsoft com ntserver nts downloads recommended o If you have access to a PC connected to internet and equipped with a CD RW drive you may download the latest Service Pack from Microsoft website at http www microsoft com ntserver nts downloads recommended then copy the Service Pack on a CD ROM It allows you to install the Service Pack from the CD ROM drive of your HP server ...

Страница 18: ...ot level of the Startup CD 3 Select the NT 4 0 video driver in the Drivers summary table accessing hp drivers page 4 The HP video driver setup program will open Click Next to start the installation 5 Select NVIDIA Vanta 6 Click Finish when prompted to restart your system at the end of the installation 7 After your logon you will be notified that default display resolutions are being used Click OK ...

Страница 19: ...e or use HP website for additional troubleshooting resources 2 Run the Windows NT Diagnostic Tool Start Programs Administrative Tools Windows NT Diagnostic to gather information about system BIOS resources physical memory and video 3 Check that your different adapters are correctly installed a Open the control panel Start Settings Control Panel b Check the status of the Network adapter You may per...

Страница 20: ... If there is a link problem it must be fixed before going any further You may test the link further by doing a ping between two clients at the same command prompt type ping other_client_IPaddress You should get four replies from the second client b Copy files back and forth from the clients to the server Section 7 Install Additional HP Accessories The hp server tc2110 Startup CD includes the drive...

Страница 21: ...nd software configuration changes you wish to make Look specifically for conflicts with parts of the existing system configuration that are not being changed If you cannot determine the source of the error contact the host adapter vendor or HP Technical Support for assistance Tip 2 NT Warning About Drives with More than 1024 Cylinders If the boot drive is new or just initialized Windows NT may giv...

Страница 22: ... to start or does not appear to be working correctly examine the Event Log for any driver diagnostic messages 1 Start the Event Viewer applet in the Administrative Tools group in Program Manager 2 Search the Event Log Source column for any entries named Hptx 3 Double click on the entry to examine the Event Detail dialog box The upper half of the box gives a short generic description of the error T...

Страница 23: ...tarting Windows NT installation If you want to restart Windows NT installation from the very beginning use a utility such as fdisk to erase all data and partitions from your hard drive Then resume all installation process On Line Information and Software Sources HP World Wide Web access http www hp com Microsoft World Wide Web access http www microsoft com Microsoft Product Support Services http s...

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Страница 25: ...gather the following material HP Server tc2110 Startup CD Microsoft Windows 2000 CD ROM as well as the latest Microsoft Windows 2000 Service Pack 2 or above Six blank formatted 3 5 inch diskettes Two or more clients for testing purpose Optional High Level Process Flow 1 Perform Windows 2000 Server Installation 2 Complete the Installation Microsoft Service Pack Chipset drivers HP drivers Recovery C...

Страница 26: ...from the Windows 2000 CD ROM 2 You will see a message that reads Setup is inspecting your hardware configuration Then the setup screen will be displayed 3 The system will briefly show at the bottom of the display Press F6 if you need to install a third party SCSI or RAID controller If you have a SCSI model a Press S to specify additional SCSI adapters b When prompted insert the HP disk W2K SCSI yo...

Страница 27: ... to install Windows 2000 Press Enter 9 Select Format the partition using the NTFS file system and press Enter 10 The installer will format and copy files to the hard drive 11 The system will reboot and launch Windows 2000 graphic interface Be sure to remove the driver diskette before the reboot 12 At the Installation Wizard first dialog box click Next to continue 13 The Installing Devices screen w...

Страница 28: ...ver wizard at any point of time by clicking Start Programs Administrative Tools Configure Your Server Section 3 Completing the Installation PHASE 1 Install the Service Pack 1 How to get a copy of Windows 2000 Service Packs o If your HP server is already connected to internet you can download the latest Service Pack from Microsoft website at http www microsoft com windows2000 downloads o If you hav...

Страница 29: ... Microsoft Windows installation process has installed the standard VGA video driver If you would like to make use of the high resolution video driver follow these steps 1 Ensure Microsoft Windows 2000 Service Pack version 2 or above is installed This is a REQUIREMENT 2 Logon as the Administrator on your HP Server tc2110 then insert HP Startup CD in the CD ROM drive The Startup CD will automaticall...

Страница 30: ...to open the Update Device Driver Wizard Click Next 5 At the prompt What do you want the wizard to do select Search for a suitable driver for my device and click Next 6 Unselect the Floppy disk drive checkbox to keep only the CD ROM and click Next 7 Wait for the system to find the appropriate driver then click Next 8 Click Finish once the driver has been loaded 9 Exit all open windows and restart y...

Страница 31: ...ompatibility Publisher If the driver of the device is not digitally signed we recommend that you check the HP Website www hp com to install the latest driver package 4 Exit the Device manager System Properties and Control Panel applications 5 Check the Event viewer to make sure that there are no errors in the log Click on Start Programs Administrative tools Event viewer NOTE Windows 2000 Event Vie...

Страница 32: ...he disk drive icon Dynamic drives are used to create volumes which can contain more than one physical hard drive Basic drives are used to create primary or local partitioned drives PHASE 3 Adding Terminal Server Services 1 Open Start Settings Control Panel Add Remove Programs 2 Click Add Remove Windows Components 3 Scroll to and click Terminal Services checkbox then click Next 4 Select the mode yo...

Страница 33: ...d 4 Follow on screen instructions to perform the diskettes copies 5 Click OK at the screen that reads y floppies were created 6 Click Cancel to end the Create Installation disks utility Install the Client Utility on a Client Workstation 1 Insert diskette 1 in the target client and run A setup exe 2 Click Continue at the setup screen 3 Complete the Name and Organization Information form You will be...

Страница 34: ... browsing each one 2 Click Internet Protocol TCP IP Properties Use the following IP address 3 Enter appropriate IP address 4 Click the OK to continue then OK again to exit the Local Area Connection Properties window Click Yes to restart your computer and take this settings into account PHASE 2 Attach Clients to Network and Test Network Link 1 Create shares create a folder on your HP server hard dr...

Страница 35: ...es on 2 Select the target server from the Available Servers list provided on the screen 3 Click the Connect button 4 Complete the UserID Password login form PHASE 3 Domain Controller Setup The Windows 2000 reference guide calls this process Promoting the server to a domain controller 1 Click Start Programs Administrative Tools Configure Your Server to open the Windows 2000 Configure Your Server wi...

Страница 36: ...xt to accept the installing DNS on your new server 15 Click Next to accept the default permission value Permissions compatible with pre Windows2000 Server 16 Enter and confirm the Administrator password and click Next 17 Review the Summary display and click Next to continue 18 The system will start configuring the active directory display It will take a few minutes to complete 19 If prompted inser...

Страница 37: ... experience the following error Setup has encountered an error and cannot continue Contact technical support for assistance The following status codes will assist them in diagnosing the problem 0x4 0x1 0x0 0x0 The cause of this problem is that the NTLOADER is encountering a duplicate hard drive signature This signature is calculated by the NTLOADER code after reading a specific sector offset from ...

Страница 38: ...el Port Mode 3 Press Enter and select ECP 4 Press F10 and select yes to confirm to save and exit Tip 4 Windows 2000 Drivers Signatures Windows 2000 checks for digital signatures on driver files to help maintain system integrity During the installation or update of a driver if there is no matching signature file Windows 2000 displays a Digital Signature not Found box To expedite release of new prod...

Страница 39: ...oftware or driver The system will use the previous registry setting to initialize and boot the system Recovery option 2 Safe Mode Boot Activated by pressing F8 during the system boot It provides minimal configuration with required drivers and services The safe mode boot provides three options 1 Standard safe mode boot Provides no network services or drivers 2 Networking disabled Includes networks ...

Страница 40: ...000 CD ROM and start the reboot sequence 2 Press any key when prompted to start booting from the Windows 2000 CD ROM 3 Press F10 at the Welcome to Setup screen NOTE This is an undocumented option The bottom of the display is asking you to press Enter R or F3 4 The system will display a menu asking to select the instance of the NOS you want to boot For example 1 C WINNT 5 Type 1 then Enter 6 Type t...

Страница 41: ...ur objective 7 Type exit when done troubleshooting NOTE The file access security can prevent you from getting to certain files Tip 6 Restarting Windows 2000 installation If you want to restart Windows 2000 installation from the very beginning use a utility such as fdisk to erase all data and partitions from your hard drive Then resume all installation process Online Information and Software Source...

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Страница 43: ...Two or more clients for testing purpose Optional Two blank diskettes for patch and driver installation High Level Process Flow 1 Run HP Diagtools optional diagnostics 2 Create the drivers diskette using the hp Startup CD 3 Perform NetWare or Novell SBS installation 4 Install the Support Pack 5 Install additional HP accessories Section 1 Run HP Diagtools optional To perform HP Diagtools hardware di...

Страница 44: ...10 NetWare 5 1 English only version Pentium 4 patch For multi languages or other languages than English version please click hp server tc2110 NetWare 5 1 Non English only version Pentium 4 patch NOTE You do have to use this NW 5 1 patch for Intel Pentium 4 platform HP also recommend you to check Novell website for the latest patch file update information Section 3 Perform NetWare 5 1 or Novell Sma...

Страница 45: ...tem will now create the partition reboot and format that partition For Small Business Suite 5 5 1 1 Boot your HP Server on a DOS bootable utility diskette NOTE You can boot from the NetWare SBS 5 License diskette Novell DOS 7 and all required DOS utilities FDISK FORMAT EDIT are included on the diskette 2 Type FDISK to create a 1000 MB primary DOS partition on the primary drive C Remember to make i...

Страница 46: ...ion PHASE 2 Install HP Drivers 1 The installation program then detect your hardware and attempt to match the drivers to the hardware It displays a driver summary screen 2 If you have an IDE system press Enter to continue If you have a SCSI model you need to install the HP SCSI driver the SCSI driver proposed by default by NetWare does not install properly a Scroll down to chose Modify and press En...

Страница 47: ...ert the HP disk NW LAN created with the Startup CD in the floppy drive d Press Insert to add a driver then Insert again to add an unlisted driver e Press F3 and specify the path A then press Enter f The installation program takes a few seconds then automatically add the HP driver on the driver list g Scroll down and select Return to driver summary h Scroll down and keep Continue highlighted don t ...

Страница 48: ... User Interface NOTE Because NW 5 1or SBS 5 1is not very stable without Support Pack 3 or above installed the GUI model may not be loaded properly here Section 4 Install the Support Pack 1 You can get the latest copy of NetWare Consolidated Support Pack CSP from NetWare Website at http support novell com tools csp You can either subscribe to the Novell Support Connection CD program or download CSP...

Страница 49: ...of support pack 10 Press F10 to accept the default installation options NOTE If you want to be able to uninstall the Support Pack later you must select the option to back up files 11 Read NetWare warnings recommends avoiding installation during peak hours and follow on screen instructions 12 The system will automatically restart the GUI upon completion of the Support Pack installation Section 5 In...

Страница 50: ...ation If you want to restart NetWare installation from the very beginning use a utility such as fdisk to erase all data and partitions from your hard drive Then resume all installation process On Line Information and Software Sources HP World Wide Web access http www hp com Novell World Wide Web access http www novell com 44 ...

Страница 51: ...ess Suite 6 0 Partner CD only for SBS 6 0 Two or more clients for testing purpose Optional One diskette for driver installation High Level Process Flow 1 Run HP DiagTools optional diagnostics 2 Create the drivers diskette using the hp Startup CD 3 Perform NetWare or SBS installation 4 Install additional HP accessories Section 1 Run HP Diagtools optional To perform HP Diagtools hardware diagnostic ...

Страница 52: ...Configure the Network PHASE 1 Start the Installation NOTE If your hard drive contains data or is not new HP recommends to use a utility such as fdisk to erase all data and partitions from your hard drive For NetWare 6 0 NOTE The NetWare NOS installation contains a known software error not product specific that does not allow you to boot from CD ROM To work around this problem boot from a DOS diske...

Страница 53: ...o make it the active bootable partition The computer will restart and boot on the DOS bootable utility diskette again 3 Format and transfer DOS system files to the partition by typing A FORMAT C X S when using NetWare DOS utility A FORMAT C S when using MSDOS utility 4 Insert the HP disk NW SCSI created with the Startup CD and type A PREPARE to automatically create new directories copy the necessa...

Страница 54: ...2 Install HP Drivers 1 The installation program then detects your hardware and attempts to match the drivers to the hardware 2 If you have an IDE system press Enter to continue If you have a SCSI model you need to install the HP SCSI driver a Scroll down to chose Modify and press Enter b Scroll down to highlight the Storage Adapters item and press Enter c The installation program displays the driv...

Страница 55: ...r all changes have been applied 7 Wait a few minutes while system files are copied and Netware GUI is started PHASE 3 Configure the Network The installation proceeds under a graphical interface NOTE The network settings need to be customized to your environment Please refer to Novell NetWare manuals should you need further details on the networking setup fields 1 Enter the server name 2 Insert the...

Страница 56: ...Novell Certificate Server 2 21 Objects window NOTE Depending on the options you have chosen you may receive additional prompts Enter the required information and click Next 14 Review Summary and click Finish 15 For Small Business Suite 6 0 after promoted insert Novell Partner CD and click OK to continue 16 When prompted remember to remove all diskettes and CD ROM from their respective drives click...

Страница 57: ...res Troubleshooting Tip 1 Restarting NetWare Installation If you want to restart NetWare installation from the very beginning use a utility such as fdisk to erase all data and partitions from your hard drive Then resume all installation process On Line Information and Software Sources HP World Wide Web access http www hp com Novell World Wide Web access http www novell com 51 ...

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Страница 59: ...rm Red Hat Linux Installation PHASE 1 Launch the Installation 1 Turn on the server and insert the Red Hat Linux 7 1 bootable CD ROM 2 The system will display a text menu Press Enter to start installation using the graphical interface PHASE 2 Configure the Server The installation program now displays a graphical interface You can proceed through the customization of your installation Please note th...

Страница 60: ...be the DNS controller Should you select to install a graphical interface you will be prompted for your video hardware and monitor references X Configuration section o Red Hat will detect your chip as an nVidia chip o You can find HP monitors references on the back of your monitor o HP recommends selecting login type as Graphical Custom Configuration section PHASE 3 Complete the Installation 1 Upon...

Страница 61: ...llowing HP accessories HP Intel 10 100 LAN Please refer to the product manual enclosed with your accessory for the detailed installation procedures On Line Information and Software Sources HP World Wide Web access http www hp com Red Hat World Wide Web access http www Red Hat com Red Hat Errata World Wide Web access http www Red Hat com errata 55 ...

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Страница 63: ...rform TurboLinux 6 5 installation 2 Install additional HP accessories Section 1 Perform TurboLinux Installation PHASE 1 Launch the Installation 1 Turn on the server and insert the Turbolinux Server 6 5 CD ROM 2 Press Enter to start installation 3 Wait as the system prepares for the installation 4 Choose your language then press Enter to proceed with the installation PHASE 2 Configure the Server Th...

Страница 64: ... recommends selecting login type as Graphical Configure X section PHASE 3 Complete the Installation 1 Upon completion of the customization the installation program asks for confirmation before proceeding with the install Click Yes Next to proceed 2 You may install additional packages once the above installation is completed Additional packages require specific TurboLinux CD ROMs 3 HP recommends th...

Страница 65: ...Chapter 8 Installing TurboLinux Server 6 5 On Line Information and Software Sources HP World Wide Web access http www hp com TurboLinux World Wide Web access http www turbolinux com 59 ...

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