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Customer Support

Contacting Customer Support

Appendix B-7

Contacting Customer Support

North and South America

Mailing Address:

HP SureStore Technical Support
815 14th Street SW, Bldg. E
Loveland, CO 80537 USA

Internet E-mail:

To send messages to HP SureStore technical support:

[email protected]

Messages are usually answered within 48 hours.

QuickFAX Faxback Service: 

Automated system to request product information or technical support 
documents to be faxed to you. 

Telephone:  +1 (800) 368-9673 

or +1 (970) 635-1510

Fax Machine: 

Faxes are answered within 48 hours. 

Fax Number: +1 (970) 667-0997 

Telephone Support: 

Hours of Operation: 
Monday – Friday, 
6am – 6pm (Mountain time)

Telephone: +1 (970) 635-1500 

Содержание surestore t20e

Страница 1: ...HP SureStore T20 Models T20i T20Xi T20e T20Xe User s Guide ...

Страница 2: ...Product Details Note your tape drive details here so you can find them easily when you need them Model name HP SureStore T20___ Product number Serial number Date purchased installed SCSI ID ...

Страница 3: ...HP SureStore T20 User s Guide ...

Страница 4: ...of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages including lost profits in connection with the furnishing performance or use of this material whether based on warranty contract or other legal theory O...

Страница 5: ...rerequisites 1 7 Hardware Requirements 1 7 Operating System Requirements 1 8 Backup Software 1 8 Planning the SCSI Bus 1 9 Checking Your Current SCSI Configuration 1 9 What Next 1 10 2 Installing an Internal Tape Drive Overview of the Installation Process 2 2 Tools You May Need 2 3 Preparing the Computer 2 3 Preparing the Tape Drive 2 6 Installing the Tape Drive in the Bay 2 9 Verifying the Instal...

Страница 6: ...ive Care of the Tape Drive 4 2 Choosing Tapes for Your Tape Drive 4 3 Recommended Tape Cartridges and Compatibility 4 3 Erasing Tapes 4 4 Retensioning Tapes 4 4 Inserting and Removing Tape Cartridges 4 5 Write Protecting a Tape Cartridge 4 7 Caring for Your Tape Cartridges 4 8 Operating Conditions 4 8 Storing Tape Cartridges 4 8 5 Troubleshooting Save Yourself a Call 5 2 Troubleshooting Tips 5 2 T...

Страница 7: ...s A 5 SCSI Accessories A 5 7 Customer Support Hewlett Packard Limited Warranty Statement B 2 Express Exchange B 3 Service and Support B 4 Obtaining Technical Support B 4 Obtaining Service B 4 HP Service Agreements B 5 Returning your HP SureStore Tape Drive B 5 Worldwide Online Services B 6 Contacting Customer Support B 7 North and South America B 7 Europe B 8 Australia B 10 China PRC B 10 Hong Kon...

Страница 8: ...Contents 4 ...

Страница 9: ...1 Preparing for Installation This chapter provides an overview of the installation process and tells you what you will need before installing the HP SureStore T20 tape drive ...

Страница 10: ...ion ratio Before You Start Before you install your HP SureStore T20 drive 1 Check the contents of the box against the list on page 1 3 for internal drives or page page 1 5 for external drives 2 Write your drive s serial number and other details on the inside front cover of this book The serial number can be found inside the drive s tape door The product number is T20i internal drive C4394A T20Xi i...

Страница 11: ... of the User s Guide If anything is missing or appears damaged contact your delivery company or supplier HP SureStore T20i Xi tape drive HP 20GB TR 5 mini cartridge Rails and screws suitable for mounting the tape drive in an HP NetServer E E series or Vectra computer User s Guide Please discard the unneeded languages in the recycling bin HP SureStore Tape CD containing HP Colorado Backup II for T2...

Страница 12: ...nd any mounting hardware from bay See Preparing the Tape Drive on page 2 6 Check SCSI ID and reset if necessary Check termination and change if necessary Attach rails or other mounting hardware if required for your computer See Installing the Tape Drive in the Bay on page 2 9 Slide drive into bay Attach SCSI cable Attach power cable Secure drive in place with screws Replace computer s cover Reconn...

Страница 13: ...ape drive on the inside front cover of the User s Guide If anything is missing or appears damaged contact your delivery company or supplier HP SureStore T20e tape drive SCSI cable Power cable Power supply User s Guide Please discard the unneeded languages in the recycling bin HP SureStore Tape CD containing HP Colorado Backup II for T20e Replica Backup for HP SureStore Tape for T20e or Replica Sin...

Страница 14: ...ID and reset if necessary See Installing the Tape Drive on page 3 5 Perform a normal system shutdown Remove power cables Attach SCSI cable Attach power supply to tape drive Attach power cord to power supply and plug into outlet Reconnect computer s power cables See Verifying the Installation on page 3 7 Switch on computer and boot up Install TapeAssure from CD ROM Run TapeAssure and perform a test...

Страница 15: ...ix the drive into the empty bay Rails are provided for the HP NetServer E series servers or Vectra computers A SCSI ribbon cable with an available 50 pin connector Your computer may already have this cable If not contact your dealer Note If your system has a 68 pin bus then a 68 pin to 50 pin adapter is required See your dealer or use Adaptec s ACK 68P 50P IU internal or ACK 68P 50P E external For...

Страница 16: ...ivers to support the Microsoft Windows NT Backup utility no data compression available Check the README file on the HP SureStore Tape CD for the latest information about the software drivers supplied with the tape drive For standalone systems peer to peer systems and Windows NT workstations HP Colorado Backup II and associated documentation is provided on the HP SureStore Tape CD T20i e only For s...

Страница 17: ...evices on the SCSI bus to be sure that there is no conflict with the tape drive s SCSI ID SCSI buses must be terminated correctly at each physical end of the cable Both internal and external T20 drives use active termination An internal HP SureStore T20 tape drive comes with a jumper that can be removed if the tape drive is not at the end of the SCSI chain The external T20 automatically determines...

Страница 18: ...Next 1 10 What Next If your computer has all the hardware and software it needs to support the tape drive you are ready to start installing the drive If your drive is internal go to Chapter 2 If your drive is external go to Chapter 3 ...

Страница 19: ...2 Installing an Internal Tape Drive This chapter provides directions for installing an HP SureStore T20i Xi drive in your computer The entire hardware installation process should take about an hour ...

Страница 20: ... and mounting hardware 2 Preparing the tape drive by checking the SCSI ID and changing it if necessary and attaching any mounting hardware tray or rails that may be needed 3 Installing the tape drive in the empty bay and connecting the SCSI and power cables 4 Verifying that the tape drive is properly installed and functional by running TapeAssure 5 Installing backup software and drivers for your t...

Страница 21: ...rections in its installation guide You may want to have your computer manuals available for reference during this procedure Caution Static electricity can damage electronic components Turn all equipment off before removing the computer s cover A grounding mat or wrist strap provides the best protection against static If you don t have either of these always touch the computer s chassis before and ...

Страница 22: ...tor you will not need another SCSI cable Go to step 5 If your SCSI controller has a ribbon cable with an unused 68 pin connector you will need a SCSI 68 to 50 pin adapter Once this adapter is attached go to step 5 If your SCSI controller does not have a cable attached to it you will need a new SCSI cable Once you have this cable go to step 5 If your SCSI host adapter has a cable attached to it but...

Страница 23: ...ny mounting hardware that can be used to secure the tape drive in the bay If your computer requires special mounting hardware that you do not have you must purchase this hardware before continuing 7 Make sure the available SCSI connector reaches the back of the empty bay in which you plan to install the new tape drive as shown in figure 2 2 8 Locate an available internal power cable and make sure ...

Страница 24: ... of 4 on the inside front cover of this book and then go to step 4 To change the tape drive s SCSI ID continue with the next step Caution Static electricity can damage electronic components To equalize the static electricity between the tape drive and the computer rest the tape drive in its plastic bag on top of the computer s chassis while you remove the drive from the bag Handle the drive as lit...

Страница 25: ...ove the termination jumper from the bottom of the tape drive as shown in figure 2 4 Figure 2 4 Changing the drive s termination 4 If your computer requires special rails or other hardware to install the tape drive mount them on the tape drive in this step Many computers require no special mounting hardware however If other devices in your computer are not mounted with special rails or tray proceed...

Страница 26: ...ppropriate mounting hardware for your computer contact your computer dealer or manufacturer to purchase it Attach the mounting hardware to the tape drive then proceed with the next section Installing the Tape Drive in the Bay on page 2 9 Figure 2 5 Attaching rails for an HP NetServer E Series or Vectra computer ...

Страница 27: ...may have to move the drive a bit to get the cables into place Figure 2 6 Fitting the tape drive into an empty bay 2 Attach the SCSI cable to the tape drive as shown in figure 2 7 and figure 2 8 Align the raised square on the cable s connector with the slot on the tape drive s connector The edge of the SCSI cable with the red stripe should be closest to the power connector Press the connectors gent...

Страница 28: ...ter s power connector with the beveled edges of the drive s connector Insert it into the drive s power connector and press the connectors firmly together Figure 2 8 Connecting the power cable and SCSI cable Other internal SCSI devices Tape drive Terminator block Connection to SCSI controller SCSI cable Red stripe Align the plastic square on the cable s connector with the slot on the drive s connec...

Страница 29: ...e with the holes in the drive bay Depending on your computer the screws may go in on the front of the bay or through the sides of the chassis See figure 2 9 or figure 2 10 Fix the drive into place with screws Use the screws that held on the cover plate if your computer has mounting hardware that fixes the tape drive in from the front figure 2 9 Use the screws provided with the HP rails if you are ...

Страница 30: ...ou may have removed from other devices and check that no cables or boards were knocked loose during installation 6 If your computer s cover uses blank plates over empty bays remove the plate that corresponds to the new tape drive s position 7 Replace the computer s cover 8 Reconnect any external cables and power cords you removed 9 Plug in the computer and peripherals ...

Страница 31: ...start Otherwise click Start Run and type D SETUP EXE and click OK In Windows NT you can install TapeAssure directly on the server In NetWare you will need to install TapeAssure on the server from a client workstation running Windows 95 TapeAssure can be installed directly on a standalone computer that runs Windows 95 3 Run TapeAssure and follow the on screen instructions to verify that your new ta...

Страница 32: ...entation are provided on the HP SureStore Tape CD You can install other commercial backup applications if you want For the latest list of backup packages and drivers that support this tape drive refer to our World Wide Web site http www hp com tape Installing Driver Software Windows 95 drivers are installed when you install the HP Colorado Backup II software Windows NT users must install drivers s...

Страница 33: ...3 Installing an External Tape Drive This chapter provides directions for installing an HP SureStore T20e Xe drive in your computer The hardware installation process should take about 15 minutes ...

Страница 34: ... turning off the power 3 Connecting the SCSI cable 4 Connecting the power cord 5 Verifying that the tape drive is properly installed and functional by running TapeAssure 6 Installing backup software and drivers for your tape drive Figure 3 1 Installing an external tape drive in your computer Tools You May Need You do not need any special tools to install the drive If you need to change the SCSI ID...

Страница 35: ...u do not need to change the SCSI ID note the default SCSI ID of 4 on the inside front cover of this book and then go to step 3 To change the tape drive s SCSI ID continue with the next step 2 Locate the SCSI ID selector on the back panel of your tape drive see figure 3 2 and use a pen or small screwdriver to press the buttons on the right or left of the SCSI ID selector until the correct SCSI ID n...

Страница 36: ... the computer s SCSI connector and plug the other device into the tape drive s second SCSI connector The device that comes last in the chain must be actively terminated Note Remember that if you have devices attached to your SCSI host adapter both inside your computer and external to your computer the SCSI host adapter must NOT be terminated since it is therefore in the middle of the SCSI chain Co...

Страница 37: ...f the connectors on the back of the tape drive it does not matter which connector you use Press the clips on the sides of the connector as you attach it then release the clips making sure that the cable is securely attached Figure 3 3 Attaching the SCSI cable 3 Attach the other end of the SCSI cable to your computer s external SCSI connector 4 Connect the power supply to the power connector on the...

Страница 38: ...o a wall outlet or power strip as shown in figure 3 4 Figure 3 4 Connecting the power supply to the tape drive Note There is no power switch on the tape drive It remains on in standby mode as along as it is plugged in It goes into operating mode automatically U S version is shown Others may vary Power cord Power supply ...

Страница 39: ... autorun is enabled the program will automatically start Otherwise click Start Run and type D SETUP EXE and click OK In Windows NT you can install TapeAssure directly on the server In NetWare you will need to install TapeAssure on the server from a client workstation running Windows 95 TapeAssure can be installed directly on a standalone computer that runs Windows 95 3 Run TapeAssure and follow th...

Страница 40: ...ntation are provided on the HP SureStore Tape CD You can install other commercial backup applications if you want For the latest list of backup packages and drivers that support this tape drive refer to our World Wide Web site http www hp com tape Installing Driver Software Windows 95 drivers are installed when you install the HP Colorado Backup II software Windows NT users must install drivers se...

Страница 41: ...4 Caring for Your Tape Drive This chapter provides information about caring for your HP SureStore T20 tape drive and its cartridge tapes ...

Страница 42: ...Store T20 tape drive is simple to care for No routine cleaning or maintenance is required Take note of the following cautions however Caution Do not clean the tape drive s read write head Caution Do not degauss or demagnetize the tape drive s read write head This will damage the tape drive ...

Страница 43: ...with your drive are recommended The following table lists the tapes compatible with your HP SureStore T20 tape drive Recommended Tape Cartridges and Compatibility RW Read Write R Read only Readable only by the same software used to write the tape Part No Product HP SureStore T20 HP Colorado 5GB HP Colorado 8GB HP SureStore T4 C4435A 1 pack TR 5 20 GB minicartridge RW C4435B 2 pack TR 5 20 GB minic...

Страница 44: ...tic bulk erasing removes the tracking reference points that are placed on the tape at the factory Without these points the tapes cannot be read by your tape drive Retensioning Tapes Most backup applications include a Tape Retension function You should retension your tape every time it is inserted into the tape drive The retension function fast forwards and rewinds the tape settling the tape pack T...

Страница 45: ...wn in figure 4 1 Figure 4 1 Inserting a tape cartridge 2 Align the tape cartridge with the tape drive s opening and push it firmly into the drive You will feel it click into place After the cartridge is inserted you will hear the sound of the tape being wound back and forth This sound indicates that the tape drive is finding the beginning of the tape determining the tape s length and format and po...

Страница 46: ...f the power to the computer If this does happen you may not be able to read the data currently written to the tape In addition the tape may not be recordable until it is erased with an Erase utility To remove a tape cartridge from the drive 1 Wait until the operation light on the front of your tape drive stops blinking and your backup software indicates that it is all right to remove the tape cart...

Страница 47: ... on the tape cartridge from being erased or overwritten for example when you are restoring files from tape To write protect a cartridge slide the write protect tab on the cartridge to the right To remove write protection from a cartridge slide the write protect tab to the left See figure 4 3 to see how the write protect tabs look on the TR 5 cartridge Figure 4 3 Write protecting a TR 5 cartridge W...

Страница 48: ...llowing ranges Temperature 5 C to 45 C 41 F to 113 F Relative humidity 20 to 80 non condensing Caution If a cartridge has been exposed to conditions outside its operating range you should acclimatize the cartridge by leaving it in the operating environment for 8 hours before using it Storing Tape Cartridges Tape cartridges should be stored safely to ensure that they perform their desired role prot...

Страница 49: ...5 Troubleshooting This chapter introduces you to some troubleshooting techniques you can try if you have a problem with your tape drive after installation ...

Страница 50: ...ge one thing at a time for example make sure all the cables are snugly connected If you re going to change a setting make a note of the original setting so you can change it back again later if necessary 2 Try the operation that failed again 3 If the operation still fails make a note of the setting or condition you tried make another change and try again If the previous change altered a switch or ...

Страница 51: ...been moved during installation Sometimes just reconnecting a cable aligns it correctly or adjusts the pins to make the connection The computer s memory registers may not have cleared properly Turn off the computer s power for at least 20 seconds then turn it on again This process of cycling power restarts processes and clears memory The computer takes a long time to boot up This can occur when the...

Страница 52: ...ureStore T20 driver software The SCSI connection may be loose Check that all expansion boards are fully seated and the SCSI cable is connected properly Run TapeAssure to ascertain whether the SCSI board is installed and functioning properly The SCSI bus may not be properly terminated Check that the SCSI termination is installed and secure The SCSI bus must be terminated at both ends and only at th...

Страница 53: ...ke sure the cartridge is fully inserted into the tape drive If you have been using the same cartridge for a long time copy the data on it to a new cartridge and discard the old one The cartridge format may have been destroyed by a bulk eraser That process removes the reference points needed by the tape drive to read and write the tape Use a new tape Any data stored on the tape will have been erase...

Страница 54: ...Troubleshooting Things to Try First 5 6 ...

Страница 55: ...oduct Specifications and Ordering Information This chapter provides the technical specifications for the HP SureStore T20 tape drive and lists part numbers for compatible tape cartridges SCSI cables and accessories ...

Страница 56: ...ed 1 042 KB second at 100 ips Burst 3 MB second Tape speed Read write 50 75 100 ips Search rewind 90 120 ips Load time 30 seconds Retension time 740 foot tape 150 seconds 400 foot tape 81 seconds Tape Format Format QIC 3220 Media HP 20GB Travan TR 5 QIC 3220 Number of tracks 108 Bit density 106 400 bpi Encoding method RLL1 7 Error Correction Level 10 Reed Solomon ...

Страница 57: ...50 60 Hz 1 0A Internal 5V 5 0 9A peak 0 8A max steady state 12V 10 2 5A peak 1 3A max steady state Specified Operating Temperature External Minimum 5 degrees C 41 degrees F Maximum 40 degrees C 104 degrees F Internal Minimum 5 degrees C 41 degrees F Maximum 40 degrees C 104 degrees F Physical Specifications Internal Dimensions 43mm H x 149mm W x 206mm D 1 69 in x 5 86 in x 8 1 in Weight 0 55 kg 1 ...

Страница 58: ...ions and Ordering Information Product Specifications Appendix A 4 Certifications Internal UL cUL TÜV CE Meets or exceeds FCC class B requirements External UL cUL TÜV NOM NYCE CE Meets or exceeds FCC class B requirements ...

Страница 59: ... ordered from your HP dealer or sales office Recommended Tape Cartridges SCSI Accessories HP Part Number Item Description C4435A 1 pack 20GB TR 5 minicartridge C4435B 2 pack 20GB TR 5 minicartridge C4435D 5 pack 20GB TR 5 minicartridge Item Description HP Part Number 4 header 50 pin SCSI ribbon cable with active termination used to attach an internal tape drive to a narrow SCSI connector C5644 610...

Страница 60: ...Product Specifications and Ordering Information Ordering Information Appendix A 6 ...

Страница 61: ...Appendix B Customer Support This appendix describes Hewlett Packard s tape drive warranty service and support arrangements and how to contact HP Customer Support ...

Страница 62: ... will replace software which does not execute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may cont...

Страница 63: ...ay not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Express Exchange During the first two years the 24 hour Express Exchange1 program allows you to receive a refurbished unit by next day delivery upon verificati...

Страница 64: ...ne Colorado Backup Support For questions or problems with HP Colorado Backup II see Contacting Customer Support on page B 7 Replica Backup Support For questions or problems with Replica Backup for HP SureStore Tape or Replica Single Server for HP SureStore Tape contact Stac Inc Select the Support icon in the Replica program group for more information Obtaining Service During the warranty period HP...

Страница 65: ...lable The product name and serial number see inside front cover Date of purchase A description of the product fault A contact name for details of the failure A contact telephone number Your shipping address The telephone service agent will verify that the unit is faulty and will make sure that a replacement unit is sent to you within 24 hours When you receive the replacement unit remove it from th...

Страница 66: ...ction World Wide Web Access our World Wide Web site on the internet at http www hp com isgsupport Software drivers product and support information is available from HP s web site FTP The address of our FTP site on the internet is ftp hp com pub information_storage surestore Software drivers product and support information are available from this location CompuServe Download software firmware and s...

Страница 67: ...to HP SureStore technical support Colorado_Support hp com Messages are usually answered within 48 hours QuickFAX Faxback Service Automated system to request product information or technical support documents to be faxed to you Telephone 1 800 368 9673 or 1 970 635 1510 Fax Machine Faxes are answered within 48 hours Fax Number 1 970 667 0997 Telephone Support Hours of Operation Monday Friday 6am 6p...

Страница 68: ...st product information or technical support documents to be faxed to you free of charge Available 24 hours a day Austria German 0660 8218 Belgium Dutch 0800 11906 Belgium French 0800 17043 Denmark Danish 800 10453 Finland Finnish 9800 13134 France French 05 90 59 00 Germany German 0130 81 00 61 Italy Italian 1678 59020 Netherlands Dutch 0800 022 2420 Norway Norwegian 800 11319 Portugal Portuguese ...

Страница 69: ... incident charge applies after the warranty period Austria German 0660 6386 Belgium Dutch 02 626 88 06 Belgium French 02 626 88 07 Denmark English 3929 4099 Finland English 0203 47288 France French 01 43 623434 Germany German 0180 5 25 81 43 Ireland English 01 662 5525 Italy Italian 02 2 641 0350 Netherlands Dutch 020 606 8751 Norway English 22 11 6299 Portugal English 01 441 7199 Spain Spanish 90...

Страница 70: ...echnical support documents to be faxed to you free of charge Available 24 hours a day Telephone 03 9272 2627 Telephone Support Hours of Operation Monday Friday 7am 7pm Eastern Standard Time Telephone 61 03 887 8000 China PRC Mailing Address Hewlett Packard Customer Support Center China World Trade Center No 1 Jian Guo Men Wai Avenue P O Box 9401 Beijing 100004 China Telephone Support Hours of Oper...

Страница 71: ...Telephone 81 3 3335 8622 Fax Machine Please include contact information the name of your HP product and the type of computer you have Fax Number 81 3 3335 8338 Telephone Support Hours of Operation Monday Friday 9 00 12 00 1 00 5 00 Telephone 81 3 3335 8338 India Mailing Address Hewlett Packard India Ltd HP Customer Support Centre Chandiwala Estate Maa Anandmai Marg Kalkaji Dehli 110 019 India E ma...

Страница 72: ...8 Bulletin Board Download software firmware and support documents leave messages for technical support Telephone Hitel 02 762 0228 Chollian 02 220 2001 Address Go HPK World Wide Web Information from HP Korea URL www hp co kr HP First Faxback Service Automated system to request product information or technical support documents to be faxed to you free of charge Available 24 hours a day Telephone 02...

Страница 73: ...56 6642 Fax Machine Faxes are answered in 24 hours or less Fax Number 61 3 9272 4099 Telephone Support Hours of Operation Monday Friday 9am 9pm Auckland time Telephone 09 356 6640 Philippines Telephone Support 63 2 867 3551 Singapore Mailing Address Hewlett Packard Far East Pte Ltd South East Asia Customer Support Centre Blk A 05 12 Alexandra Technopark 438A Alexandra Road Singapore 119967 HP Firs...

Страница 74: ...tin Board Download software firmware and support documents leave messages for technical support Telephone 02 923 3233 Login First name HP Last name BBS HP First Faxback Service Automated system to request product information or technical support documents to be faxed to you free of charge Available 24 hours a day Telephone 02 2717 0055 Fax Machine Fax Number 02 2514 0276 Telephone Support Hours of...

Страница 75: ... operation 4 8 connector SCSI 3 5 contacting HP B 7 contents of box external tape drive 1 5 internal tape drive 1 3 customer support B 4 customer support telephone numbers B 7 cycling power 5 3 D data compression 1 2 data loss 4 6 data security 4 8 data transfer rate A 2 default SCSI ID 1 9 2 6 3 3 defective tape cartridges 5 5 degaussing 4 2 demagnetizing 4 2 devices SCSI IDs 2 3 diagnostic softw...

Страница 76: ...e external 1 5 3 6 internal connecting 2 10 loose 5 4 power cable internal 2 5 power connector 3 5 power cycling 5 3 power requirements A 3 power supply 1 5 3 5 power switch lack of 3 6 prerequisites hardware 1 7 installation 1 7 operating system 1 8 tools 2 3 3 2 problems determining 5 2 with computer 5 3 with tape drive 5 4 product numbers 1 2 purchasing supplies or accessories A 5 Q QIC 3220 fo...

Страница 77: ... 5 support B 4 telephone numbers B 7 system prerequisites 1 7 T tape cartridge 1 3 1 5 acclimatizing 4 8 brands 4 3 capacity 1 2 4 3 caring for 4 8 causes of data loss 4 6 defective 5 5 electromagneticinterference 4 8 erasing 4 4 format A 2 incorrect format 5 5 inserting and removing 4 5 no bulk erasers 4 4 operating conditions 4 8 ordering 4 3 poor quality 5 5 reference points 4 4 removing 4 6 sp...

Страница 78: ...ng See Chapter 5 U UL certification A 4 UNIX 1 8 URL B 6 US support numbers B 7 V Vectra computer 1 7 2 7 verifying installation 2 13 3 7 W warranty B 3 B 5 warranty service B 4 weight A 3 Windows 95 1 8 Windows NT backup utility 1 8 installing TapeAssure 2 13 3 7 versions supported 1 8 World Wide Web site 1 8 B 6 write protection 4 7 write to tape test 2 13 3 7 ...

Страница 79: ...ny interference received including interference that may cause undesired operations This applies to all product options Hewlett Packard Company 815 SW 14th Street Bldg E Loveland Colorado 80537 July 1 1998 Colin Swan Manufacturing Manager Notice for Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference...

Страница 80: ...ipment based on the rules of the Voluntary Control Council for Interference by Information Technology Equipment VCCI Although designed for use in residential areas radio interference may be caused when used near a radio or TV receiver Read the instructions for correct operation ...

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