Powering on and off, firmware upgrades, and other processes...........36
Preparing for StoreOnce maintenance ............................................................................................. 36
Requirements for powering on and off ............................................................................................. 36
HPE StoreOnce Remote Support......................................................................................................36
Upgrading BIOS or hardware firmware components.........................................................................37
Updating firmware using the StoreOnce GUI......................................................................... 37
Updating firmware using the StoreOnce CLI.......................................................................... 38
Upgrading StoreOnce software......................................................................................................... 38
Running a system self test................................................................................................................ 39
HPresetpassword account.................................................................................................................40
The purpose of the HPresetpassword account ......................................................................40
Changing the password for the HPresetpassword account....................................................40
Resetting the password for the local Admin user................................................................... 40
Replacing the StoreOnce System motherboard .................................... 42
Motherboard replacement tasks specific to HPE StoreOnce Systems..............................................42
Identifying the Activation Key for the iLO4 license............................................................................ 42
Before replacing the motherboard—component configuration.......................................................... 42
Motherboard spares part number and System Maintenance switch................................................. 43
DIMM locations..................................................................................................................................43
After replacing the motherboard—BIOS and iLO configuration.........................................................45
RBSU settings................................................................................................................................... 49
iLO4 settings......................................................................................................................................50
Replacing the p1224 RAID controller and components.........................51
RAID controller component overview................................................................................................ 51
Part numbers.......................................................................................................................... 51
Internal SAS cabling..........................................................................................................................51
HPE StoreOnce 3100 System internal SAS cabling...............................................................51
HPE StoreOnce 3500 Series internal SAS cabling.................................................................52
HPE StoreOnce 5100 System internal SAS cabling...............................................................53
System boot and RAID controller failure........................................................................................... 53
Replacing the RAID components...................................................................................................... 54
p1224 RAID controller............................................................................................................ 54
The RAID cache module and SuperCapacitor........................................................................55
HPE SAS expander card (HPE StoreOnce 5100 System and HPE StoreOnce 3500
Series).................................................................................................................................... 55
Replacing the HPE SAS expander card................................................................................. 56
Disk replacement....................................................................................... 58
Disk numbering..................................................................................................................................58
RAID configuration............................................................................................................................ 58
Hot spare disk and LEDs on the HPE StoreOnce 5100 System............................................ 59
Ordering the correct replacement disk for a failed disk..................................................................... 59
Replacing a hot-plug hard disk ......................................................................................................... 60
Rebuilding storage if multiple disks fail and a RAIDset is broken......................................................62
StoreOnce Optional Hardware..................................................................63
Support for StoreOnce Optional Hardware .......................................................................................63
Error messages................................................................................................................................. 63
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