Warranty
HP StoreAll 8000 Storage comes with a standard 3/3/3 warranty (3 years parts exchange, 3 years labor, 3 years onsite, and next
business day response). Software media is warranted to be free of physical defects for a period of 90 days from delivery.
Services included
with the product
One year Software Support, standard 9x5 business hours (software advisory and remedial software
telephone support, new version license rights, and media and documentation distribution service)
Service and support
Technology Services for increased uptime, productivity and ROI
Trust HP storage technology experts for every level of service and support. Our integrated portfolio of
services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage capabilities requires a service partner who
understands your increasingly complex environment. Team with the people who know HP infrastructure
hardware and software best - the experienced professionals at HP Services.
Protect your business beyond warranty
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business by reducing downtime risks and providing operational consistency for mission-critical
and standard business computing.
What HP Storage Technology Services can do for you
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offer a full spectrum of customer care -
from technology support to complex migrations to complete managed services.
Choose the right level of support, deployment and integration services
HP support recommendations are designed to help you enhance technology operations, lower risk, and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from two levels of care that cover the entire lifecycle
to better address your needs - Optimized Care and Standard Care. If none of our support recommendations
meet your needs, we can tailor a service solution for your unique support requirements. Only HP brings
together deep expertise, proactive and business critical support and a strong partner network-plus, a full
set of data center services designed to power a Converged Infrastructure.
Optimized Care
Delivers best performance
and stability through
deployment and proactive
management practices
Proactive Care 24x7
plus 30 credits per year
(choose from an extensive menu of consulting and technical
services such as onsite firmware upgrades, health checks, assessments, and education); HP Proactive Care
Personalized Support that provides you with an assigned Account Support Manager (ASM) to help you
meet your IT objectives and increase confidence in your technology investments.
Optional Add-On Service: HP Proactive Select Service Credits
QuickSpecs
HP StoreAll 8000 Storage
Service and Support, HP Care Pack, and Warranty Information
DA - 14792 Worldwide — Version 2 — May 9, 2014
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