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Error codes 

Table 4 Error codes 

Error code 

Description 

Required action 

C

n

01 

Con

fi

guration  error—Hardware  not 

supported 

Log error, check hardware and cable 

connections. 

F

n

00 – F

n

67 

Firmware error 

Log error, restart enclosure. If error persists, 

contact HP support. 

H

n

00 – H

n

29 

Hardware error—Controller error 

Log error, contact HP support, replace 

controller. 

H

n

30 

Hardware error—Fatal ECC error 

Log error, contact HP support, replace 

cache module. 

H

n

31–66 

Hardware error—Controller error 

Log error, contact HP support, replace 

controller. 

H

n

67 

Hardware error—SAS expander error 

Log error, contact HP support, verify 

cabling. If error persists, replace controller. 

Fan module LEDs

Item 

Description 

Status 

1 

Fan module LED 

Green—Normal operation 
Blinking amber—Fan fault condition exists 
Off—Fan unseated from connector or has failed 

24 

LED descriptions 

Содержание StorageWorks 9100 - Extreme Data Storage System

Страница 1: ...HP StorageWorks 9100c Extreme Data Storage System user guide Part number 496784 001 First edition September 2008 ...

Страница 2: ...rvices are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein WARRANTY STATEMENT To obtain a copy of the warranty for this product see the warranty information website http www hp com go storagewarranty ...

Страница 3: ...operation 17 Powering on powering off 17 Updating system firmware 17 4 LED descriptions 19 Front panel LEDs 19 Hard drive LEDs 20 Power supply LEDs 22 Seven segment display LEDs 22 POST codes 23 Error codes 24 Fan module LEDs 24 SAS controller LEDs 25 Power UID module LEDs 26 5 Troubleshooting 27 If the enclosure does not initialize 27 Diagnostic steps 27 Is the front panel fault LED amber 27 Is th...

Страница 4: ...revent electrostatic discharge 39 D Specifications 41 Environmental specifications 41 Enclosure specifications 41 E Regulatory compliance notices 43 Regulatory compliance identification numbers 43 Federal Communications Commission notice 43 FCC rating label 43 Class A equipment 43 Class B equipment 43 Declaration of conformity for products marked with the FCC logo United States only 44 Modifications 44...

Страница 5: ...Figures 1 Exploded view 32 9100c Extreme Data Storage System user guide 5 ...

Страница 6: ...1 2 3 4 5 Tables Document conventions 7 LED Hard drive LED combinations 21 POST codes 23 Error codes 24 ExDS 9100c parts list 33 6 ...

Страница 7: ...esses Bold text Keys that are pressed Text typed into a GUI element such as a box GUI elements that are clicked or selected such as menu and list items buttons tabs and check boxes Italic text Text emphasis Monospace text File and directory names System output Code Commands their arguments and argument values Monospace italic text Code variables Command variables Monospace bold text Emphasized mon...

Страница 8: ...ct model names and numbers Technical support registration number if applicable Product serial numbers Error messages Operating system type and revision level Detailed questions IMPORTANT Support issues must be associated with the serial number of the ExDS 9100 solution not the individual devices When reporting an issue to HP provide the serial number assigned to the entire solution not of an indiv...

Страница 9: ...ct resources HP websites For additional information see the following HP websites http www hp com http www hp com go storage http www hp com service_locator http www hp com support manuals http www hp com support downloads Documentation feedback HP welcomes your feedback To make comments and suggestions about product documentation please send a message to storagedocsFeedback hp com All submissions...

Страница 10: ...10 About this guide ...

Страница 11: ...inch 1TB dual ported Midline SAS hard drives SAS host interface Redundant hot pluggable components Controllers each with one 512MB cache module and two batteries Fans Power supplies Active Active firmware with transparent LUN failover Online firmware update capability 9100c Extreme Data Storage System user guide 1 1 ...

Страница 12: ...12 Overview ...

Страница 13: ...2 Components Front panel components Item Description Item Description 1 Heartbeat LED 3 UID button LED 2 Fault ID LED 4 Hard drives Hard drive bay numbers 9100c Extreme Data Storage System user guide 13 ...

Страница 14: ...display 7 Unit ID module with Power Standby button 4 SAS controller 1 8 Power supply 2 Seven segment display The seven segment display displays Power On Self Test POST and system status information During normal operation the display will read on For information about the seven segment display see Seven segment display LEDs Components 14 ...

Страница 15: ...sk of explosion fire and personal injury if the battery pack is incorrectly replaced or mistreated To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60oC Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with HP spare designated for this product For more information about battery ...

Страница 16: ...fault LED 2 System heartbeat LED 4 Power Standby button To illuminate the UID LEDs on this and all cascaded devices press the UID button UID LEDs on the front and rear of the devices remain illuminated until the UID button is pressed a second time To power on the enclosure press and release the Power Standby button To place an enclosure in standby mode press and hold the Power Standby button for a...

Страница 17: ...ice completes its power on routine move toward the server For example 1 Hard drive storage enclosures 2 Array controller enclosures 3 Switches 4 Servers In general when powering off devices first remove power to the server and then after each device is powered off move toward the hard drive enclosures For example 1 Servers 2 Switches 3 Array controller enclosures 4 Hard drive storage enclosures Upd...

Страница 18: ...Customer Advisories as well as updates on drivers software firmware and customer replaceable components using e mail through HP Subscriber s Choice Sign up for Subscriber s Choice at the following HP website http www hp com go myadvisory Basic operation 18 ...

Страница 19: ...tem activity Off No system activity 2 Fault ID LED Amber Fault condition exists Off No fault condition exists 3 Unit Identification UID button LED Blue Identified Blinking blue Active remote management Off Not identified 4 Hard drives See Hard drive LEDs 9100c Extreme Data Storage System user guide 19 ...

Страница 20: ...Hard drive LEDs Item Description 1 Fault UID LED amber blue 2 Online activity LED green 20 LED descriptions ...

Страница 21: ...ce the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or a stripe size migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure alert h...

Страница 22: ... supply Seven segment display LEDs The seven segment display indicates Power On Self Test POST and system status information During normal operation the display will read on Item Description Use 1 Up button Scrolls the display up 2 Down button Scrolls the display down 3 Display Display area for POST and system status codes Codes consist of four characters but only two characters are displayed at a...

Страница 23: ...cating the current test being run Table 3 POST codes POST code Description SU Controller firmware has been unpacked and launched S1 Port setup is complete S2 Pause Wait for Expander Discovery is complete S3 Static Class Construction complete Valid Stack Range has been set S4 PCI express cores have been initialized S5 PCI express core 0 link has been activated S6 Battery initialization complete S7 M...

Страница 24: ...ct HP support replace controller Hn30 Hardware error Fatal ECC error Log error contact HP support replace cache module Hn31 66 Hardware error Controller error Log error contact HP support replace controller Hn67 Hardware error SAS expander error Log error contact HP support verify cabling If error persists replace controller Fan module LEDs Item Description Status 1 Fan module LED Green Normal ope...

Страница 25: ...d by controller Green slow flash Discharging cache module being powered by battery action required Amber flashing Fault condition 2 Controller LED Green System activity Blinking amber Fault condition Off No system activity CAUTION Do not remove a controller from the chassis while the controllers status LED is green Removing an active controller green LED may result in data loss 9100c Extreme Data St...

Страница 26: ...f Not identified 2 Heartbeat LED Green Normal Off There may be a fault or the power is off 3 System fault LED Amber Fault condition Green No fault condition 4 Power Standby button and LED Green Powered on healthy with no fault conditions Amber On Standby Off No power 26 LED descriptions ...

Страница 27: ...mately three seconds 2 Verify that the Power button LED on the UID module is green 3 Verify that the power source is working a Verify that the power supplies are working by viewing the power supply LEDs on the rear panel Remove and reinstall if necessary to verify that they are seated properly b Remove and inspect the AC power cords from both power supplies and reconnect them Diagnostic steps Is t...

Страница 28: ... power supply LED amber Answers Possible reasons Actions No green Power supply functioning properly No action required Yes Power cords not connected or AC power is unavailable Power supply may not be inserted properly it may have a damaged connector or it may have failed Remove and inspect the AC power cords from both power supplies and reconnect them Be sure that the power supply is undamaged and...

Страница 29: ...a current valid backup Use replacement drives that have a capacity at least as great as that of the smallest drive in the array The controller immediately fails drives that have insufficient capacity To minimize the likelihood of fatal system errors take these precautions when removing failed drives Do not remove a degraded drive if any other drive in the array is offline the online LED is off In th...

Страница 30: ...inking and the rebuild abnormally terminates If this situation occurs restart the server The system may temporarily become operational long enough to allow recovery of unsaved data In any case locate the faulty drive replace it and restore data from backup Handling hard drive failures IMPORTANT Because this device is part of the ExDS 9100 solution see the ExDS 9100 administration guide for detaile...

Страница 31: ...ourself On site or return to depot repair is not provided under warranty Optional CSR Order the part directly from HP and repair the product yourself or you can request that HP repair the product If you request repair from HP you may be charged for the repair depending on the product warranty No CSR The part is not available for customer self repair For assistance contact an HP authorized service ...

Страница 32: ...nl Figure 1 Exploded view 32 Parts catalog ...

Страница 33: ... Optional 1 1 Backplane 454574 001 Optional 12 Rear Power Unit ID module 399055 001 Optional 13 Front UID module 399053 001 Optional Not shown SAS cable 4x1 mini 4 meters for between the switch and the storage enclosure 489834 001 Mandatory For more information about CSR contact your local service provider For North America see the CSR website at http www hp com go selfrepair To determine the warr...

Страница 34: ...34 Parts catalog ...

Страница 35: ...ne component is extended for any reason WARNING To reduce the risk of personal injury or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 1 15 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling d...

Страница 36: ...k is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the...

Страница 37: ...ct and for the voltage and current marked on the electrical ratings label of the product The voltage and current rating for the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 1 00 mm2 or 18 AWG your maximum length may be up to 3 66 m 12 ft WARNING To reduce the risk of electric shock or damage to the equipm...

Страница 38: ...ge currents associated with multiple enclosures connected to the same power source HP recommends the use of a power distribution unit PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power ou...

Страница 39: ...y Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide prop...

Страница 40: ...40 Electrostatic discharge ...

Страница 41: ...er of options installed Non operating 9144 m 30 000 ft 1Temperature ratings shown are for sea level An altitude rating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed The upper limit may be limited by the type and number of options installed 2Storage maximum humidity of 95 is based on a maximum temperature of 45 C 1 13 F Altitude maximum for storage...

Страница 42: ...42 Specifications ...

Страница 43: ...logo or ID on the label After you determine the class of the device see the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment Th...

Страница 44: ...found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Re...

Страница 45: ...ne 1 13 Pour une utilisation en environement exterieur vous devez utiliser les frequences comprises entre 2454 2483 5MHz Chaine 10 13 Pour les dernieres restrictions voir http www art telecom fr For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2454 2483 5 MH...

Страница 46: ...Japanese notice BSMI notice Korean notice Class A equipment Class B equipment 46 Regulatory compliance notices ...

Страница 47: ...Power cord statement for Japan 9100c Extreme Data Storage System user guide 47 ...

Страница 48: ...48 Regulatory compliance notices ...

Страница 49: ...Declaration of Conformity 44 diagnostic steps 27 recognizing hard drive failure 29 documentation conventions 7 providing feedback 9 E electrical grounding requirements 37 electrostatic discharge 39 grounding methods 39 preventing 39 environmental requirements 35 European Union regulatory notice 44 F fan module LED descriptions 24 FCC See Federal Communications Commission notice features 1 1 Federa...

Страница 50: ...y warning 8 rack warnings 35 rear panel components 14 regulatory compliance notices 43 requirements airflow 35 electrical grounding 37 environmental 35 power 36 space 35 temperature 36 S SAS controller description 15 seven segment display description 14 error codes 24 LED descriptions 22 site requirements 35 space requirements 35 specifications 41 enclosure 41 environmental 41 static electricity 39 ...

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