Support Plus
CarePack
HP Support Plus helps you increase the performance and availability of your IT infrastructure with
comprehensive, consistent hardware and software services. HP Services engineers deliver onsite
hardware support and over-the-phone software support 13 hours per day, 5 days per week.
Three years of HP Support Plus 13x5
Extend basic coverage from 1 year to 3 years
Improve HW response time from warranty of next business day to 4hrs same day
Improve coverage hours from 9x5 to 13x5 (due to improved response time)
Includes both AiO hardware and software
Improve the productivity of system managers and operators
Improve system performance and reduce downtime due to software defects
Expedite problem resolution through expert-level technical resources
Enjoy consistent service coverage across geographically dispersed sites
Access to patches for HP and selected third-party software and firmware
Our Service coverage encompasses the HP AiO400t and AiO400r products, selected multi-vendor
hardware and provides trouble-shooting software problems which in turn range from the Windows
Storage Server 2003 operating system up to the available utilities. And Support Plus provides recovery
and re-configuration assistance of the base HP AiO400t and AiO400r using the Quick Recovery disk
and your saved configuration file (application recovery not included).
Choose Support Plus when you need to:
Improve uptime with responsive hardware and software services.
Enjoy consistent service coverage across geographically dispersed sites.
Update HP and selected third-party software with tested and certified patches.
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit:
http://www.hp.com/support
Education Services
HP offers a variety of training methods to fit your needs including traditional instructor-led courses at one
of our 120 training centers worldwide, onsite training customized to your needs, in your facility, or even
Remotely Assisted Instruction Learning that combines the best of traditional classroom training (including
its live instructor and labs) with the best of online training (no traveling required). And if you like learning
on your own schedule, at your own pace, make use of e-learning opportunities on the award-winning
HP IT Resource Center, a "learning community" with extensive on-demand resources that can be
accessed 24x7. For more information on these services, contact your HP sales representative or visit:
http://www.hp.com/learn
and click on "HP StorageWorks".
Financial Services
HP Financial Services provides innovative financing and financial asset management programs to help
customers cost-effectively acquire, manage, and ultimately retire their HP solutions. For more information
on these services, please contact your HP sales representative or visit:
http://www.hp.com/go/hpfinancialservices.
QuickSpecs
HP StorageWorks 400t and 400r All-in-One
Storage Systems
Service and Support, HP Care Pack, and Warranty Information
DA - 12913 Worldwide QuickSpecs — Version 1 — 2.11.2008
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