Veri
fi
cation procedures may include:
• Viewing status and error messages sent to the controller LCD panel.
• Viewing the LED illumination patterns on the MSA and the component.
• Viewing system event logs or other reports generated by system-management tools, such as HP-SIM.
Customer self repair
HP products are designed with many Customer Self Repair (CSR) components to minimize repair time
and allow for greater
fl
exibility in performing defective parts replacement. If, during the diagnosis period,
HP (or HP service providers or partners) identi
fi
es that the repair can be accomplished by the use of a
CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory
— Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional
— Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE:
Some HP parts are not designed for customer self repair. To satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identi
fi
ed as
No
in the
Illustrated parts list
.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center, and a technician will
help you over the telephone. HP speci
fi
es in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a de
fi
ned period of time, normally
fi
ve (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, go to:
http://www.hp.com/go/selfrepair
.
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only
warranty service, HP provides replacement parts free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace these
parts for you, you are charged for the travel and labor costs of this service.
Procuring the spare component
The
Illustrated parts list
lists the parts that qualify for CSR, including assembly and spare numbers. Parts
have a nine-character component number on their label. The
fi
rst six characters identify the element; the
last three characters de
fi
ne the revision level. The replacement component revision level must be the same
as, or later than, the number on the failed component. The greater the revision level, the later the revision.
Returning the defective component
In the materials shipped with a CSR component, HP speci
fi
es whether the defective component must be
returned to HP. In cases where it is required, you must ship the defective part back to HP within a de
fi
ned
period of time, normally
fi
ve business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP
32
Customer replaceable components