Troubleshooting Installation
35
HP StorageWorks 700ux/1100ux Optical Jukebox Setup Guide
Host computer system does not
recognize the jukebox or the drives
■
Ensure the jukebox is not in a error
or failed state. If so, troubleshoot the
error before continuing.
■
Ensure the jukebox is connected and
powered on. The jukebox must be
on when booting the host computer
for the jukebox to be recognized.
■
Check that the SCSI bus has been
terminated and that the maximum
cable length has not been
exceeded.
■
Check SCSI ID assignments and
resolve any conflicts.
■
Ensure you are connected to the
correct SCSI bus type. UDO
jukeboxes are LVDS devices.
■
If using a narrow (8-bit) HBA, make
sure that all addresses are in the
range 0 through 7.
■
For Windows operating systems, use
the device manager to rediscover
the jukebox.
■
For HP-UX, use
ioscan
to verify
that the HBA and attached devices
are claimed.
■
For other operating systems, refer to
the system administrators guide for
diagnosing missing peripherals.
■
Check that the application software
is compatible with the jukebox.
■
Check that the device is properly
installed and configured using HP
StorageWorks Library & Tape Tools,
available from
http://www.hp.com/support/tape
.
■
Power cycle the jukebox and power
down the host. Wait until the
jukebox completes its power cycle
before powering up the host.
Table 5: Troubleshooting installation (Continued)
Problem
Solution
