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7. Support and other resources
Safety and regulatory compliance
For safety, environmental, and regulatory information, see Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at the HP website
(http://www.hp.com/support/Safety-Compliance-EnterpriseProducts).
Warranty information
HP ProLiant and X86 Servers and Options (http://www.hp.com/support/ProLiantServers-Warranties)
Before you contact HP
Be sure to have the following information available before you call HP:
• Active Health System log (HP ProLiant Gen8 or later products)
• Download and have available an Active Health System log for 7 days before the failure was detected. For more
information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.
hp.com/go/ilo/docs).
• Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
• For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://www.
hp.com/go/OAlog).
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).
In the United States:
• To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or moni-
tored.
• If you have purchased a Care Pack (service upgrade), see the Support & Drivers website (http://www8.hp.com/us/
en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more informa-
tion about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.
html).
Product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see the product
QuickSpecs on the HP website (http://www.hp.com/go/qs).
Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any
errors, suggestions, or comments to Documentation Feedback (mailto: [email protected]). Include the document
title and part number, version number, or the URL when submitting your feedback.
