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6.

Push the latches toward the sides of the computer to lock the access panel in place (2).

7.

If your computer model is a ProOne 400, use a flat blade or Torx screwdriver to turn the access panel

screws one quarter turn to the right to secure the access panel.

8.

Install the stand.
See 

Attaching and removing a stand on page 18

.

9.

Connect all cables to the computer.
See 

Connecting cables on page 24

.

10.

Install the rear port cover.
See 

Installing the rear port cover on page 27

.

11.

Lock any security devices that were disengaged when the access panel was removed.

12.

Place the computer in the upright position.

13.

Plug the AC power plug into a AC outlet.

14.

Turn on the computer.

56

Chapter 3   Hardware repair and upgrade

Содержание proone 400 g2

Страница 1: ...Reference Guide HP EliteOne 800 G2 23 inch All in One Business PC HP EliteOne 705 G2 23 inch All in One Business PC HP ProOne 600 G2 21 inch All in One Business PC HP ProOne 400 G2 20 inch All in One Business PC ...

Страница 2: ...press warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language withou...

Страница 3: ...s manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ...Internal components 11 ProOne 400 11 Front components 11 Side components 12 Rear components 13 Internal components 14 Keyboard features 15 Labels 16 2 Setup 17 Overview 17 Attaching and removing a stand 18 Attaching and removing a recline stand 18 Attaching a recline stand 18 Removing a recline stand 18 Attaching and removing a adjustable height stand 19 Attaching a adjustable height stand 19 Remo...

Страница 6: ...ing power 33 Connecting power 33 Disconnecting power 33 Synchronizing the optional wireless keyboard and mouse 34 3 Hardware repair and upgrade 36 Warnings and cautions 36 Additional information 36 Removing batteries from the optional wireless keyboard or mouse 37 Removing and installing memory 38 SODIMMs 38 SODIMM specifications 38 Populating SODIMM sockets 39 Installing SODIMMs 39 Replacing the ...

Страница 7: ...utine care and shipping preparation 62 Computer operating guidelines and routine care 62 Optical disc drive precautions 63 Shipping preparation 63 Appendix C Accessibility 64 Supported assistive technologies 64 Contacting support 64 Index 65 vii ...

Страница 8: ...viii ...

Страница 9: ...s Overview NOTE For the latest specifications or additional specifications on this product go to http www hp com go quickspecs and search for your specific display model to find the model specific QuickSpecs Overview 1 ...

Страница 10: ...ponent 1 Dual microphone array optional 4 Webcam optional 2 Webcam activity LED with optional webcam 5 16 9 widescreen LED backlit LCD display 3 Webcam privacy shutter slide switch 6 High performance stereo speakers 2 Chapter 1 Product features ...

Страница 11: ...e activity LED 8 HP SD media card reader optional 3 USB 3 0 port fast charging 9 Optical disc drive eject button 4 USB 3 0 port 10 Optical disc drive activity LED 5 USB 3 0 Type C port 11 Tray load optical disc drive 6 Headset line out jack 12 Fingerprint reader Touch model only EliteOne 800 3 ...

Страница 12: ... 2 Port cover security screw hole 8 2 USB 3 0 ports 3 Serial port optional 9 2 USB 3 0 ports with wake up functionality 4 PS 2 keyboard connector optional 10 RJ 45 Gigabit Ethernet port 5 PS 2 mouse connector optional 11 Stereo audio line out 6 Power connector 4 Chapter 1 Product features ...

Страница 13: ...3 Primary hard disk drive 6 RTC Battery EliteOne 705 Front components Component Component 1 Dual microphone array optional 4 Webcam optional 2 Webcam activity LED with optional webcam 5 16 9 widescreen LED backlit LCD display 3 Webcam privacy shutter slide switch 6 High performance stereo speakers EliteOne 705 5 ...

Страница 14: ...hard disk drive activity LED 8 Optical disc drive eject button 3 USB 3 0 port fast charging 9 Optical disc drive activity LED 4 USB 3 0 port 10 Tray load optical disc drive 5 Headset line out jack 11 Fingerprint reader Touch model only 6 Microphone line in jack 6 Chapter 1 Product features ...

Страница 15: ...nnector 2 Port cover security screw hole 8 2 USB 3 0 ports 3 Serial port optional 9 2 USB 2 0 ports with wake up functionality 4 PS 2 keyboard connector optional 10 RJ 45 Gigabit Ethernet port 5 PS 2 mouse connector optional 11 Stereo audio line out 6 Power connector EliteOne 705 7 ...

Страница 16: ...ary hard disk drive 6 RTC Battery ProOne 600 Front components Component Component 1 Dual microphone array optional 4 Webcam optional 2 Webcam activity LED with optional webcam 5 16 9 widescreen LED backlit LCD display 3 Webcam privacy shutter slide switch 6 High performance stereo speakers 8 Chapter 1 Product features ...

Страница 17: ...ne line in jack 2 hard disk drive activity LED 7 HP SD media card reader optional 3 USB 3 0 port fast charging 8 Optical disc drive eject button 4 USB 3 0 port 9 Optical disc drive activity LED 5 Headset line out jack 10 Tray load optical disc drive ProOne 600 9 ...

Страница 18: ... 2 Port cover security screw hole 8 2 USB 3 0 ports 3 Serial port optional 9 2 USB 3 0 ports with wake up functionality 4 PS 2 keyboard connector optional 10 RJ 45 Gigabit Ethernet port 5 PS 2 mouse connector optional 11 Stereo audio line out 6 Power connector 10 Chapter 1 Product features ...

Страница 19: ...C Battery 3 Hood sensor ProOne 400 Front components Component Component 1 Dual microphone array optional 4 Webcam optional 2 Webcam activity LED with optional webcam 5 16 9 widescreen LED backlit LCD display 3 Webcam privacy shutter slide switch 6 High performance stereo speakers ProOne 400 11 ...

Страница 20: ...in jack 2 hard disk drive activity LED 7 HP SD media card reader optional 3 USB 3 0 port fast charging 8 Optical disc drive eject button 4 USB 3 0 port 9 Optical disc drive activity LED 5 Headset line out jack 10 Tray load optical disc drive 12 Chapter 1 Product features ...

Страница 21: ...onnector 2 Port cover security screw hole 8 2 USB 3 0 ports 3 Serial port optional 9 2 USB 2 0 ports with wake up functionality 4 PS 2 keyboard connector optional 10 RJ 45 Gigabit Ethernet port 5 PS 2 mouse connector optional 11 Stereo audio line out 6 Power connector ProOne 400 13 ...

Страница 22: ...Internal components Component Component 1 Optical disc drive 3 Memory 2 hard disk drive 4 RTC Battery 14 Chapter 1 Product features ...

Страница 23: ...Keyboard features Component Component 1 Sleep 6 Mute Volume 2 Fast Reverse 7 Decrease Volume 3 Play Pause 8 Increase Volume 4 Stop 9 Function 5 Fast Forward Keyboard features 15 ...

Страница 24: ...nstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods 2 Service label Provides important information to identify your computer ...

Страница 25: ...if desired See Connecting a display on page 25 Install and secure the rear port cover See Installing the rear port cover on page 27 Select a comfortable computer position and viewing angle See Positioning the computer on page 29 Install a cable lock for security See Installing a cable lock on page 32 Turn on the power See Connecting power on page 33 The mouse and keyboard are synchronized at the f...

Страница 26: ...f the computer 1 3 Lower the stand onto the computer and press down until it clicks into place 2 Removing a recline stand To remove the stand 1 Remove all removable media such as optical discs or USB flash drives from the computer 2 Turn off the computer properly through the operating system then turn off any external devices 3 Disconnect the AC power cord from the AC outlet and disconnect any ext...

Страница 27: ... face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the bezel and screen surface from scratches or other damage 2 Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the computer 1 3 Lower the stand onto the computer 2 and press down until it clicks into place 3 Attaching and removing a stand ...

Страница 28: ...een surface from scratches or other damage 5 Remove the rear port cover if it is installed For instructions see Removing the rear port cover on page 27 6 Press the release latch under the stand 1 7 Lift the stand up 2 and then pull the stand hooks out of the computer 3 Attaching and removing an easel stand Attaching an easel stand To install the stand 1 Place the computer face down on a soft flat ...

Страница 29: ...f any external devices 3 Disconnect the AC power cord from the AC outlet and disconnect any external devices 4 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the bezel and screen surface from scratches or other damage 5 Remove the rear port cover if it is installed For instructions see Removing the rear port cover ...

Страница 30: ...7 Lift the stand up 2 and then pull the stand hooks out of the computer 3 22 Chapter 2 Setup ...

Страница 31: ...the VESA industry standard 100 mm mounting holes To attach a third party mounting solution to the computer four 4 mm 0 7 pitch and 20 mm long screws are required These screws are supplied with the computer Longer screws must not be used because they may damage the computer It is important to verify that the manufacturer s mounting solution is compliant with the VESA standard and is rated to suppor...

Страница 32: ...oth to protect the bezel and screen surface from scratches or other damage 2 If the rear port cover is installed remove the cover 3 Route the power and all peripheral cables through the opening in the base of the stand 4 Connect the peripheral cables to the appropriate ports 5 Connect the AC power cord to the power connector on the rear of the computer 24 Chapter 2 Setup ...

Страница 33: ...er allows you to connect a display to the computer If you are adding a display that has a DisplayPort connector then no DisplayPort video adapter is required If you are adding a display that does not have a DisplayPort connector you can purchase a DisplayPort video adaptor from HP for your configuration DisplayPort adapters and video cables are purchased separately HP offers the following adapters...

Страница 34: ... the rear port cover cannot be installed unless a DisplayPort extender cable is used in conjunction with the adaptor 5 Replace the rear port cover on the computer 6 Turn on power to the computer and the display NOTE Use the graphics card software or the Windows Display Settings to configure the display as a mirrored image of the computer display or an extension of the computer display Disconnectin...

Страница 35: ...th a T15 tamper resistant Torx security screwdriver 3 Press the two tabs toward each other to disengage the port cover from the chassis 1 4 Pull the port cover toward the bottom and off the computer 2 Installing the rear port cover 1 Be sure that all cables are connected 2 Hold the port cover parallel to the computer and align the two tabs on the port cover with the slots in the top of the rear po...

Страница 36: ...lock the port cover into place 2 5 You may prevent access to internal components and ports by securing the rear port cover Use a T15 tamper resistant Torx screwdriver to screw the captive screw into the chassis 28 Chapter 2 Setup ...

Страница 37: ...tand allows you to position the computer from a reclining position to an upright position To adjust the computer position from the reclining position to an upright position 1 Grasp both top and bottom of the computer and lift the computer to the highest point 2 Press the bottom of the computer down and adjust to the appropriate tilt To adjust the computer position from an upright position to the r...

Страница 38: ...he computer height within a range of 110 mm 4 3 in Rotate the computer from the landscape to portrait view To tilt the computer grasp the top and bottom of the computer and adjust to the appropriate tilt To change the height of the computer grasp both sides of the computer and lift or lower to the appropriate height To recline the computer IMPORTANT In portrait mode the recline is limited if a cab...

Страница 39: ... right side To change from landscape to portrait view 1 Lift the computer to the highest position to provide clearance 2 Grasp the upper right and lower left corners of the computer and lift the lower left corner until the computer is in the portrait position To change from portrait to landscape view 1 Lift the computer to the highest position to provide clearance 2 Grasp the upper left and lower ...

Страница 40: ...ease the tilt Raise the top of the computer up to bring the stand in and decrease the tilt Installing a cable lock A cable lock is a key lock device that has a wire cable attached You attach one end of the cable to your desk or other stationary object and the other end of the cable to the cable lock slot on the computer Secure the cable lock with the key CAUTION Use caution when rotating or reclin...

Страница 41: ...1 b Plug the AC power plug into a AC outlet 2 3 Press the power button on the side of the computer to turn it on Disconnecting power 1 Remove all removable media such as optical discs or USB flash drives from the computer 2 Turn off the computer properly through the operating system then turn off any external devices 3 Disconnect the AC power cord from the AC outlet and disconnect any external dev...

Страница 42: ...use The mouse and keyboard are synchronized at the factory If they do not work remove and replace the batteries If the mouse and keyboard are still not synchronized then follow this procedure to manually re synchronize the pair 1 2 3 34 Chapter 2 Setup ...

Страница 43: ...nd keyboard still do not work then remove and replace the batteries If the mouse and keyboard are still not synchronized then synchronize the keyboard and mouse again Synchronizing the optional wireless keyboard and mouse 35 ...

Страница 44: ...ormation This guide is located on the Web at http www hp com ergo WARNING Computers that are inappropriately situated on dressers bookcases shelves desks speakers chests or carts may fall over and cause personal injury Care should be taken to route all cords and cables connected to the computer so that they cannot be pulled grabbed or tripped over WARNING Energized and moving parts inside Disconne...

Страница 45: ...wireless keyboard remove the battery door on the underside of the keyboard 1 and lift the batteries out of the battery compartment 2 To remove batteries from the wireless mouse remove the battery door on the underside of the mouse 1 and lift the batteries out of the battery compartment 2 Removing batteries from the optional wireless keyboard or mouse 37 ...

Страница 46: ...evice Engineering Council JEDEC specification industry standard 204 pin containing the mandatory Joint Electronic Device Engineering Council JEDEC specification industry standard 204 pin containing the mandatory Joint Electronic Device Engineering Council JEDEC specification Support support CAS latency 11 DDR4 2133 MHz 11 11 11 timing support CAS latency 11 DDR3 1600 MHz 11 11 11 timing support CA...

Страница 47: ...he system Installing SODIMMs There are two memory sockets on the system board To remove or install memory modules 1 Remove all removable media such as optical discs or USB flash drives from the computer 2 Turn off the computer properly through the operating system then turn off any external devices 3 Disconnect the AC power cord from the AC outlet and disconnect any external devices CAUTION You mu...

Страница 48: ...blade or Torx screwdriver to turn the access panel screws one quarter turn to the left to release the access panel 10 Slide the access panel latches toward each other 1 11 Lift the access panel off the computer 2 40 Chapter 3 Hardware repair and upgrade ...

Страница 49: ... the 4 screws securing the electromagnetic interference EMI shield to the chassis 13 Push the EMI shield latch toward the center of the computer 1 to release the EMI shield and then lift the shield off the computer 2 Removing and installing memory 41 ...

Страница 50: ...ocket 2 15 To install a memory module slide the SODIMM into the socket at approximately a 30 angle 1 then press the SODIMM down 2 so that the latches lock it in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 42 Chapter 3 Hardware repair and upgrade ...

Страница 51: ...t of the way and will not be pinched by the EMI shield 17 Engage the three tabs on the right side of the EMI shield with the slots in the computer 1 and then press the left side of the shield down until the latch engages 2 Removing and installing memory 43 ...

Страница 52: ...ce the access panel align the latches with the slots in the rear port compartment Set the access panel down 1 and press in the tabs around all sides of the panel until it is in place 20 Push the latches toward the sides of the computer to lock the access panel in place 2 44 Chapter 3 Hardware repair and upgrade ...

Страница 53: ...ables to the computer See Connecting cables on page 24 24 Install the rear port cover See Installing the rear port cover on page 27 25 Lock any security devices that were disengaged when the access panel was removed 26 Place the computer in the upright position 27 Plug the AC power plug into a AC outlet 28 Turn on the computer The computer automatically recognizes the additional memory when you tu...

Страница 54: ... be sure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batter...

Страница 55: ... flat blade or Torx screwdriver to turn the access panel screws one quarter turn to the left to release the access panel 10 Slide the access panel latches toward each other 1 11 Lift the access panel off the computer 2 Replacing the RTC Battery 47 ...

Страница 56: ...e EMI shield latch toward the center of the computer 1 to release the EMI shield and then lift the shield off the computer 2 14 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 48 Chapter 3 Hardware repair and upgrade ...

Страница 57: ...lder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 16 Be sure that the cables around the electromagnetic interference shield are out of the way and will not be pinched by the EMI shield Replacing the RTC Battery 49 ...

Страница 58: ...e latch engages 2 18 If your computer model is a ProOne 400 screw in 4 screws to secure the EMI shield to the chassis 19 To replace the access panel align the latches with the slots in the rear port compartment Set the access panel down 1 and press in the tabs around all sides of the panel until it is in place 50 Chapter 3 Hardware repair and upgrade ...

Страница 59: ...ure the access panel 22 Install the stand See Attaching and removing a stand on page 18 23 Connect all cables to the computer See Connecting cables on page 24 24 Install the rear port cover See Installing the rear port cover on page 27 25 Lock any security devices that were disengaged when the access panel was removed 26 Place the computer in the upright position 27 Plug the AC power plug into a A...

Страница 60: ...wer cord from the AC outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the AC power cord to avoid damage to the internal components of the computer 4 Place the computer face down on a soft flat surface HP recommends that you set down a blanke...

Страница 61: ...ews one quarter turn to the left to release the access panel 10 Slide the access panel latches toward each other 1 11 Lift the access panel off the computer 2 12 Disconnect the power and data cables from the HDD 13 Pull the HDD cage latch away from the 2 5 inch HDD to release the drive 1 Replacing drives 53 ...

Страница 62: ...ve the four mounting screws from the 2 5 inch HDD Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive For instructions on installing a HDD see Installing a 2 5 inch hard disk drive on page 55 54 Chapter 3 Hardware repair and upgrade ...

Страница 63: ...ta cables next to the drive cage 3 Place the 2 5 inch HDD into the drive cage and slide it toward the cables until the cage snaps into place 4 Connect the power and data cables to the HDD 5 To replace the access panel align the latches with the slots in the rear port compartment Set the access panel down 1 and press in the tabs around all sides of the panel until it is in place Replacing drives 55...

Страница 64: ...el 8 Install the stand See Attaching and removing a stand on page 18 9 Connect all cables to the computer See Connecting cables on page 24 10 Install the rear port cover See Installing the rear port cover on page 27 11 Lock any security devices that were disengaged when the access panel was removed 12 Place the computer in the upright position 13 Plug the AC power plug into a AC outlet 14 Turn on ...

Страница 65: ...void damage to the internal components of the computer 4 Remove disengage any security devices that prohibit opening the computer 5 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the bezel and screen surface from scratches or other damage 6 Remove the rear port cover See Removing the rear port cover on page 27 7 Di...

Страница 66: ...nel off the computer 2 12 Push and hold the tab 1 while pushing in the latch 2 at the back of the ODD enclosure and slide the drive 3 out of the chassis 13 Pull the latch off the ODD 58 Chapter 3 Hardware repair and upgrade ...

Страница 67: ...Align the new ODD with the opening in the side of the computer Push the drive in firmly until it snaps into place NOTE The ODD can be installed in only one way 16 To replace the access panel align the latches with the slots in the rear port compartment Set the access panel down 1 and press in the tabs around all sides of the panel until it is in place Replacing drives 59 ...

Страница 68: ...el 19 Install the stand See Attaching and removing a stand on page 18 20 Connect all cables to the computer See Connecting cables on page 24 21 Install the rear port cover See Installing the rear port cover on page 27 22 Lock any security devices that were disengaged when the access panel was removed 23 Place the computer in the upright position 24 Plug the AC power plug into a AC outlet 25 Turn o...

Страница 69: ... several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heelstraps ...

Страница 70: ...ilation slots with any type of material Install or enable power management functions of the operating system or other software including sleep states When cleaning the computer turn off power to the computer and unplug the AC power cord before you do any of the following Wipe the exterior of the computer with a soft damp cloth as needed Using cleaning products may discolor or damage the finish Do ...

Страница 71: ... by an authorized HP service provider Shipping preparation Follow these suggestions when preparing to ship the computer 1 Back up the HDD files on optical media or external USB drives Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit NOTE The HDD locks automatically when the system power is turned off 2 Remove and store all removable media 3...

Страница 72: ... For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday throu...

Страница 73: ...ables 24 display 25 power cord 24 D disconnecting cables 26 power cord 26 display connection 25 DisplayPort video adapter connecting 25 drive 2 5 inch installing 55 2 5 inch removing 52 optical disc replacing 57 types 52 E easel stand adjustment 32 attaching 20 removing 21 electrostatic discharge preventing damage 61 EliteOne 705 5 front components 5 internal components 8 rear components 7 side co...

Страница 74: ...front components 8 internal components 11 rear components 10 side components 9 R rear port cover 27 installing 27 removing 27 recline stand adjustment 29 attaching 18 removing 18 removing 2 5 inch hard disk drive 52 optical disc drive 57 removing battery 46 rotation 30 S security rear port cover 27 rear port cover installing 27 rear port cover removing 27 serial number 16 setup order of 17 shippin...

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