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The

HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting

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HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages

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Содержание ProLiant SL210t Gen8

Страница 1: ...or the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 746805 005 June 2014 Edition 5 ...

Страница 2: ...r HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation ...

Страница 3: ...ser cage 21 Remove the 2U adapter board bracket 22 Install the 2U adapter board bracket 23 Remove the Mini SAS cable 23 Connect the Mini SAS cable 24 Remove the 2U air baffle 26 Install the 2U air baffle 26 Remove the 1U air baffle 27 Install the 1U air baffle 28 Setup 29 Optional installation services 29 Rack planning resources 29 Configuring the chassis 29 Installing hardware options 30 Installi...

Страница 4: ...m Module option 55 Installing the Trusted Platform Module board 56 Retaining the recovery key password 57 Enabling the Trusted Platform Module 58 Cabling 59 Cabling overview 59 Power cabling 59 FBWC capacitor pack cabling 60 System board Mini SAS cabling 61 1U node configuration 61 2U node configuration 62 GPU power cabling 63 Mini SAS P222 cabling 63 Mini SAS P420 LFF cabling 64 Mini SAS P420 SFF...

Страница 5: ...resources 81 System battery 82 Regulatory information 84 Safety and regulatory compliance 84 Belarus Kazakhstan Russia marking 84 Turkey RoHS material content declaration 85 Ukraine RoHS material content declaration 85 Warranty information 85 Electrostatic discharge 86 Preventing electrostatic discharge 86 Grounding methods to prevent electrostatic discharge 86 Specifications 87 Environmental spec...

Страница 6: ...ification Chassis front panel components 8 drive bay LFF drive configuration Item Description 1 Left bezel ear 2 LFF drives 3 Right bezel ear 24 drive bay SFF drive configuration Item Description 1 Left bezel ear 2 SFF drives 3 Right bezel ear ...

Страница 7: ...ng normally Amber Non critical error has occurred Red Critical error has occurred Off Node 1 is off 5 Health LED for node 4 Green Node 4 is operating normally Amber Non critical error has occurred Red Critical error has occurred Off Node 4 is off 6 Health LED for node 3 Green Node 3 is operating normally Amber Non critical error has occurred Red Critical error has occurred Off Node 3 is off 7 Powe...

Страница 8: ... panel components 1U node rear panel Item Description 1 RCM module 2 Power supply 1 3 Power supply 2 4 Node 4 5 Node 3 6 Node 2 7 Node 1 2U node rear panel Item Description 1 RCM module 2 Power supply 1 3 Power supply 2 4 Node 3 5 Node 1 ...

Страница 9: ...NIC 2 port 4 NIC 1 port 5 Serial number iLO information pull tab 6 iLO connector 7 SUV connector 1 serial 2 USB 2 0 1 video 8 Serial connector RJ45 2U node rear panel components Item Description 1 PCI slot cover 2 FlexibleLOM slot cover 3 NIC 1 port 4 NIC 2 port 5 Serial number iLO information pull tab 6 iLO connector ...

Страница 10: ...owered on Amber Node is off and has standby power Off Node has no power 2 Health LED Green Normal Flashing amber Node degraded Flashing red Node critical 3 UID LED Blue Activated Flashing blue Node is being managed remotely or firmware update is in progress Off Deactivated 4 NIC status LED Green Activity exists Flashing green Activity exists Off No activity exists 5 NIC link LED Green Link exists ...

Страница 11: ...has no power 2 Health LED Green Normal Flashing amber Node degraded Flashing red Node critical 3 UID LED Blue Activated Flashing blue Node is remotely being managed or firmware update is in progress Off Deactivated 4 NIC status LED Green Activity exists Flashing green Activity exists Off No activity exists 5 NIC link LED Green Link exists Off No link exists ...

Страница 12: ...connector 10 Power connector 11 System battery 12 SAS connector 2 13 SAS connector 1 14 FelxibleLOM slot 15 NMI header 16 NIC connector 2 17 NIC connector 1 18 iLO connector 19 SUV connector 1 serial 2 USB 2 0 1 video DIMM slots DIMM slots are numbered sequentially 1 through 8 for each processor The supported AMP modes use the alpha assignments for population order and the slot numbers designate t...

Страница 13: ...y problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI ...

Страница 14: ...d To access the redundant ROM set S1 S5 and S6 to on When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur Drive bay numbering Drive bay numbering for four ...

Страница 15: ...spond to node 3 o Drives in the fourth box correspond to node 4 Drive bay numbering for two 2U nodes In an 8 drive bay LFF drive configuration drives are numbered from top to bottom in each box o Drives in the first and second box correspond to node 1 o Drives in the third and fourth box correspond to node 3 In a 24 drive bay SFF drive configuration drives are numbered from left to right in each b...

Страница 16: ...he drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one ...

Страница 17: ...he node use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the node enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the node to enter standby mode This method forces the node to enter standby mode without properly exiting applications and the OS ...

Страница 18: ...ease button b Lower the handle c Remove the node Removing a 1U node Removing a 2U node CAUTION To avoid damage to the device do not use the removal handle to carry it 4 Place the node on a flat level surface Remove the 1U cable guard 1 Power down the node on page 17 ...

Страница 19: ...lease latches on each side of the cable guard b Lift the cable guard out of the node Install the 1U cable guard 1 Install the 1U cable guard a Position the 1U cable guard b Press the 1U cable guard downward into locked position 2 Install the node into the chassis Installing a node into the chassis on page 30 3 Connect all peripheral cables to the node ...

Страница 20: ...ables from the node 3 Remove the node from the chassis on page 17 4 1U node only Remove the PCI riser cage a Remove the screw securing the riser cage b Press the PCI riser cage release latch c Lift the PCI riser cage out of the node 5 2U node only Remove the PCI riser cage a If a GPU is installed disconnect the 2U adapter cable from the GPU power cable ...

Страница 21: ...e Lift the PCI riser cage out of the node Install the PCI riser cage 1 Install the PCI riser cage o 1U node a Position the PCI riser cage and then press the cage downward into locked position b Install the screw to secure the riser cage o 2U node a Position the PCI riser cage and then press the cage downward into locked position ...

Страница 22: ...chassis Installing a node into the chassis on page 30 3 Connect all peripheral cables to the node 4 Power up the node Power up the nodes on page 17 Remove the 2U adapter board bracket 1 Power down the node on page 17 2 Disconnect all peripheral cables from the node 3 Remove the node from the chassis on page 17 4 If a GPU is installed disconnect the 2U adapter cable from the GPU power cable ...

Страница 23: ...2 Install the node into the chassis Installing a node into the chassis on page 30 3 Connect all peripheral cables to the node 4 Power up the node Power up the nodes on page 17 Remove the Mini SAS cable 1 Power down the node on page 17 2 Disconnect all peripheral cables from the node 3 Remove the node from the chassis on page 17 ...

Страница 24: ...and remove the Mini SAS cable 5 In a 2U node configuration a If a GPU is installed disconnect the 2U adapter cable from the GPU power cable b Remove the 2U adapter board bracket on page 22 c Disconnect and remove the Mini SAS cable Connect the Mini SAS cable 1 Connect the Mini SAS cable a Connect the Mini SAS cable to the SAS connectors on the system board ...

Страница 25: ... the cable guard Install the 1U cable guard on page 19 3 In a 2U node configuration a Install the 2U adapter board bracket on page 23 b If a GPU is installed connect the 2U adapter cable to the GPU power cable 4 Install the node into the chassis Installing a node into the chassis on page 30 5 Connect all peripheral cables to the node 6 Power up the node Power up the nodes on page 17 ...

Страница 26: ...s from the node 3 Remove the node from the chassis on page 17 4 Remove the PCI riser cage on page 20 5 Remove the 2U adapter board bracket on page 22 6 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 7 Remove the 2U air baffle Install the 2U air baffle 1 Install the air baffle ...

Страница 27: ...e PCI riser cage on page 21 5 Install the node into the chassis Installing a node into the chassis on page 30 6 Connect all peripheral cables to the node 7 Power up the node Power up the nodes on page 17 Remove the 1U air baffle 1 Power down the node on page 17 2 Disconnect all peripheral cables from the node 3 Remove the node from the chassis on page 17 4 Remove the 1U cable guard on page 18 5 Re...

Страница 28: ... Install the 1U air baffle 2 Install the 1U cable guard on page 19 3 Install the node into the chassis Installing a node into the chassis on page 30 4 Connect all peripheral cables to the node 5 Power up the node Power up the nodes on page 17 ...

Страница 29: ... services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care Pa...

Страница 30: ...mation see the option documentation For node specific information see Hardware options installation on page 32 Installing a node into the chassis 1U node 2U node Powering on and selecting boot options 1 Connect the Ethernet cable between the network connector on the node and a network jack 2 Press the Power On Standby button ...

Страница 31: ... information on automatic configuration see the HP ROM Based Setup Utility User Guide in the HP RBSU Information Library http www hp com go rbsu docs Installing the system software To access and configure Intelligent Provisioning on a single node 1 Access Intelligent Provisioning by rebooting the server and pressing F10 2 The first time you log into Intelligent Provisioning follow the steps to set...

Страница 32: ...n processors with the same part number CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this node CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed IMPORTANT Processor socket 1 must be populated at all tim...

Страница 33: ... c Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 d Remove the 2U air baffle on page 26 7 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 8 Remove the clear processor socket cover Retain the processor socket cover for future use ...

Страница 34: ... VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 10 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor...

Страница 35: ...g processors Failure to use new components can cause damage to the processor 12 Remove the thermal interface protective cover from the heatsink CAUTION Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs in an X pattern Do not overtighten the screws as this can damage the board connectors or screws Use the wrench supplied with the system to reduce the possibility...

Страница 36: ...U node configuration a Install the 1U air baffle on page 28 b Install the 1U cable guard on page 19 15 In a 2U node configuration a Install the 2U air baffle on page 26 b Connect the Mini SAS cable on page 24 c Install the 2U adapter board bracket on page 23 d Install the PCI riser cage on page 21 16 Install the node into the chassis Installing a node into the chassis on page 30 17 Connect all per...

Страница 37: ...ge 1 35v U Ultra low voltage 1 25v Blank or omitted Standard 5 Memory speed 14900 1866 MT s 12800 1600 MT s 10600 1333 MT s 8500 1066 MT s 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM load reduced For the latest supported memory information see the QuickSpecs on the HP website http www hp com go qs At the website choose the geographic region and then locate the product by na...

Страница 38: ...orted by ROM messages during boot and are used for error reporting For the DIMM slot locations see DIMM slot locations DIMM slots on page 12 Memory configurations To optimize node availability the node supports the following AMP modes Advanced ECC Provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this node M...

Страница 39: ...memory channels Data is read from one of the two memory channels If an uncorrectable error is detected in the active memory channel data is retrieved from the mirror channel This channel becomes the new active channel and the system disables the channel with the failed DIMM Lockstep Memory mode Lockstep memory mode provides protection against multibit memory errors that occur on the same DRAM devi...

Страница 40: ...habetical order A through H For Advanced ECC mode configurations with multiple processors populate the DIMM slots sequentially in alphabetical order P1 A P2 A P1 B P2 B and so forth After installing the DIMMs use RBSU to configure the memory protection modes Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines Observe the general DIMM slot ...

Страница 41: ... configurations observe the following guidelines Observe the general DIMM slot population guidelines DIMM configuration on all channels of a processor must be identical In multi processor configurations each processor must have a valid Lockstep Memory configuration In multi processor configurations each processor may have a different valid Lockstep Memory configuration Population order For memory ...

Страница 42: ... a Connect the Mini SAS cable on page 24 b Install the 1U air baffle on page 28 c Install the 1U cable guard on page 19 9 In a 2U node configuration a Install the 2U air baffle on page 26 b Connect the Mini SAS cable on page 24 c Install the 2U adapter board bracket on page 23 d Install the PCI riser cage on page 21 10 Install the node into the chassis Installing a node into the chassis on page 30...

Страница 43: ...e 20 5 Install the expansion board o 1U node o 2U node 6 Install the PCI riser cage on page 21 7 Install the node into the chassis Installing a node into the chassis on page 30 8 Connect all peripheral cables to the node 9 Power up the node Power up the nodes on page 17 GPU power cable option 1 Power down the node on page 17 2 Disconnect all peripheral cables from the node 3 Remove the node from t...

Страница 44: ...dware options installation 44 a Connect the GPU power cable to the GPU b Connect the GPU power cable to the PCI riser board 6 Install the GPU into the PCI riser cage 7 Install the PCI riser cage on page 21 ...

Страница 45: ...n page 59 Installing the Mini SAS P222 cable in a 1U node 1 Power down the node on page 17 2 Disconnect all peripheral cables 3 Remove the node from the chassis on page 17 4 Remove the 1U cable guard on page 18 5 Remove the 1U air baffle on page 27 6 Remove the PCI riser cage on page 20 7 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 8 If not installed install the P...

Страница 46: ...ode 16 Power up the node Power up the nodes on page 17 Installing the Mini SAS P222 cable in a 2U node 1 Power down the node on page 17 2 Disconnect all peripheral cables 3 Remove the node from the chassis on page 17 4 Remove the PCI riser cage on page 20 5 Remove the 2U adapter board bracket on page 22 6 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 7 If not instal...

Страница 47: ...wer up the nodes on page 17 Installing the Mini SAS P430 cable in a 1U node 1 Power down the node on page 17 2 Disconnect all peripheral cables 3 Remove the node from the chassis on page 17 4 Remove the 1U cable guard on page 18 5 Remove the 1U air baffle on page 27 6 Remove the PCI riser cage on page 20 7 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 8 If not insta...

Страница 48: ...ables to the node 16 Power up the node Power up the nodes on page 17 Installing the Mini SAS P430 cable in a 2U node 1 Power down the node on page 17 2 Disconnect all peripheral cables 3 Remove the node from the chassis on page 17 4 Remove the PCI riser cage on page 20 5 Remove the 2U adapter board bracket on page 22 6 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 7...

Страница 49: ...ode Power up the nodes on page 17 Installing the Mini SAS P420 SFF cable in a 1U node 1 Power down the node on page 17 2 Disconnect all peripheral cables 3 Remove the node from the chassis on page 17 4 Remove the 1U cable guard on page 18 5 Remove the 1U air baffle on page 27 6 Remove the PCI riser cage on page 20 7 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 8 If...

Страница 50: ...bles to the node 16 Power up the node Power up the nodes on page 17 Installing the Mini SAS P420 SFF cable in a 2U node 1 Power down the node on page 17 2 Disconnect all peripheral cables 3 Remove the node from the chassis on page 17 4 Remove the PCI riser cage on page 20 5 Remove the 2U adapter board bracket on page 22 6 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 2...

Страница 51: ...he node Power up the nodes on page 17 Installing the Mini SAS P420 LFF cable in a 1U node 1 Power down the node on page 17 2 Disconnect all peripheral cables 3 Remove the node from the chassis on page 17 4 Remove the 1U cable guard on page 18 5 Remove the 1U air baffle on page 27 6 Remove the PCI riser cage on page 20 7 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 ...

Страница 52: ...e node 16 Power up the node Power up the nodes on page 17 Installing the Mini SAS P420 LFF cable in a 2U node 1 Power down the node on page 17 2 Disconnect all peripheral cables 3 Remove the node from the chassis on page 17 4 Remove the PCI riser cage on page 20 5 Remove the 2U adapter board bracket on page 22 6 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 7 If not...

Страница 53: ...7 2 Disconnect all peripheral cables 3 Remove the node from the chassis on page 17 4 Remove the PCI riser cage on page 20 5 Remove the 2U adapter board bracket on page 22 6 Disconnect and remove the Mini SAS cable Remove the Mini SAS cable on page 23 7 If not installed install a P830 Smart Array controller into the PCI riser cage Installing an expansion board on page 42 8 Connect the Mini SAS Y ca...

Страница 54: ...e an embedded HP Smart Array B120i controller For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs For more information about the controller and features see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website http www hp com support SAC_UG_ProLiantServe...

Страница 55: ...ripheral cables to the node 11 Power up the node Power up the nodes on page 17 HP Trusted Platform Module option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs Use these instructions to install and enable a TPM on a supported node This procedure includes three sections 1 Installi...

Страница 56: ...mpromised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feat...

Страница 57: ...0 9 Connect all peripheral cables to the node 10 Power up the node Power up the nodes on page 17 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a p...

Страница 58: ...y the TPM Functionality setting 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Reboot the node 8 Enable the TPM in the OS For OS specific instructions see the OS documentation CAUTION When a TPM is installed and enabled on the node data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system boar...

Страница 59: ...are options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Power cabling Power cabling ...

Страница 60: ...Cabling 60 RPS cabling FBWC capacitor pack cabling 1U node 2U node ...

Страница 61: ...Cabling 61 System board Mini SAS cabling 1U node configuration Two LFF drives per node Six SFF drives per node ...

Страница 62: ...Cabling 62 2U node configuration Four LFF drives per node Six SFF drives per node ...

Страница 63: ...Cabling 63 GPU power cabling Mini SAS P222 cabling 1U node ...

Страница 64: ...Cabling 64 2U node with two LFF drives per node Mini SAS P420 LFF cabling 1U node ...

Страница 65: ...Cabling 65 2U node with four LFF drives per node Mini SAS P420 SFF cabling 1U node 2U node ...

Страница 66: ...Cabling 66 o Twelve SFF drives per node o Six SFF drives per node ...

Страница 67: ...Cabling 67 Mini SAS P430 cabling 1U node 2U node o Four LFF drives per node ...

Страница 68: ...Cabling 68 o Twelve SFF drives per node o Six SFF drives per node Mini SAS P830 cabling o 2U node with twelve SFF drives per node ...

Страница 69: ...Cabling 69 ...

Страница 70: ... Offline HP Smart Update Manager on page 75 Online and Offline HP ROM Based Setup Utility on page 75 Offline HP Smart Storage Administrator on page 77 Online and Offline ROMPaq utility on page 77 Offline HP product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs HP iLO ...

Страница 71: ... Remote Support software without installing any drivers or agents For more information about iLO features see the iLO documentation on the HP website http www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich configuration history Heal...

Страница 72: ...s o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO user interface From within HP Insight Diagnostics on page 73 Intelligent Provisioning Several packaging changes have taken place with HP ProLiant Gen8 servers SmartStart CDs and the Smart Update Firmware DVD no longer ship with these new nodes Instead the deployment capability is embedded in the node as part of Intel...

Страница 73: ...nt nodes This functionality supports operating systems that are supported by the node For operating systems supported by the node see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionalit...

Страница 74: ...horized HP Channel Partner can also view your IT environment remotely at HP Insight Online For more information see the following documents For more information about using HP Insight Online see the HP Insight Online User s Guide For more information about installing HP Insight Remote Support and enabling HP Insight Online see the HP Insight Remote Support and Insight Online Setup Guide for ProLia...

Страница 75: ...bre Channel modules For more information about HP SUM see the product page on the HP website http www hp com go hpsum To download HP SUM see the HP website http www hp com go hpsum download To access the HP Smart Update Manager User Guide see the HP SUM Information Library http www hp com go hpsum documentation HP ROM Based Setup Utility RBSU is a configuration utility embedded in HP ProLiant serv...

Страница 76: ...t all HP ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory modes Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime Online Spare Mode Provides p...

Страница 77: ...ne spares and RAID or stripe size migration Suggests the optimal configuration for an unconfigured system Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab For supported controllers provides access to additional features For more information about HP SSA see the HP website http www hp com go hpssa ROMPaq utility The ROMPaq utility enables you to upgrade the system fi...

Страница 78: ... DOS Operating environments which do not provide native USB support Redundant ROM support The node enables you to upgrade or configure the ROM safely with redundant ROM support The node has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The s...

Страница 79: ...m go spp Download individual drivers firmware or other systems software components from the node product page in the HP Support Center http www hp com go hpsc Version control The VCRM and VCA are web enabled Insight Management Agents tools that HP SIM uses to schedule software update tasks to the entire enterprise VCRM manages the repository for SPP Administrators can view the SPP contents or conf...

Страница 80: ...e is not an option HP Proactive Care helps to deliver high levels of availability Key to these service options is the delivery of proactive service management tools to help you avoid the causes of downtime If a problem arises then HP offers advanced technical response from critical system support specialists for problem identification and resolution HP Support Center For all service options the HP...

Страница 81: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Страница 82: ...uncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the node on page 17 2 Disconnect all peripheral cables from the node 3 Remove the node from the chassis on page 17 4 If removing the system battery from a 1U node go to step 9 5 Remove the PCI riser cage on page 20 6 Remove the 2U adapter board...

Страница 83: ...ystem battery 83 To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 84: ... HP website http www hp com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer Hewlett Packard Company Address 3000 Hanover Street Palo Alto California 94304 U S Local representative information Russian HP Russia HP Belarus HP Kazakhstan Local representative information Kazakh Manufacturing date The manufacturing date is defined by the serial number HP seri...

Страница 85: ...re YY indicates the year using a base year of 2000 For example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Prod...

Страница 86: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 87: ...f 1 C per 300 m 1 8 F per 1 000 ft to 3 048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Mechanical specifications 1U node specifications Dimensions Value Height 4 15 cm 1 63 in Depth 53 55 cm 21 08 in Width 17 56 cm 6 91 in Weight maximum ...

Страница 88: ...ation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monit...

Страница 89: ...selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l env...

Страница 90: ...ento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5...

Страница 91: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Страница 92: ...n in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ond...

Страница 93: ...horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmen...

Страница 94: ...Support and other resources 94 ...

Страница 95: ...Support and other resources 95 ...

Страница 96: ...tion Utility ADM Advanced Data Mirroring AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate DPC DIMMs per channel EAC EuroAsian Economic Commission FBWC flash backed write cache GPU graphics processing unit ...

Страница 97: ... Update Manager IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log LFF large form factor LOM LAN on Motherboard NMI nonmaskable interrupt NVRAM nonvolatile memory OA Onboard Administrator PDU power distribution unit POST Power On Self Test RBSU ROM Based Setup Utility ...

Страница 98: ...Remote Desktop Protocol RPS redundant power supply SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager SPP HP Service Pack for ProLiant SSA HP Smart Storage Administrator SUV serial USB video TPM Trusted Platform Module UID unit identification USB universal serial bus ...

Страница 99: ...Acronyms and abbreviations 99 VCA Version Control Agent VCRM Version Control Repository Manager VM Virtual Machine ...

Страница 100: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 101: ...CSR customer self repair 88 customer self repair CSR 88 D diagnosing problems 81 diagnostic tools 73 77 diagnostics utility 73 DIMM population guidelines 39 DIMM slot locations 12 DIMMs installing 41 DIMMs single and dual rank 37 documentation 100 documentation feedback 100 drive numbering 14 drivers 78 drives 16 E electrostatic discharge 86 environmental requirements 87 Erase Utility 73 expansion...

Страница 102: ...nstalling 21 PCI riser cage removing 20 phone numbers 88 population guidelines Advanced ECC 40 power board 22 23 power cabling 59 Power On button 30 Power On Standby button 17 powering down 17 powering up the server 17 processor 32 Product ID 76 R rack installation 29 rack resources 29 RBSU ROM Based Setup Utility 75 76 RBSU configuration 75 rear components 8 rear panel components 8 rear panel LED...

Страница 103: ...ts 87 TPM Trusted Platform Module 56 57 58 troubleshooting 81 troubleshooting resources 81 Trusted Platform Module TPM 57 58 U updating the system ROM 78 USB support 78 utilities 70 77 utilities deployment 74 V Version Control 79 Virtualization option 79 ...

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