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Troubleshooting resources

The

HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,

and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

•

English (

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Simplified Chinese (

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The

HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server

blades. To view the guide, select a language:

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Содержание ProLiant MicroServer Gen8

Страница 1: ...he person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 718898 004 September 2015 Edition 4 ...

Страница 2: ... contained herein Links to third party websites take you outside the HP website HP has no control over and is not responsible for information outside HP com Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are trademarks of the Microsoft group of companies microSD is a trademark or a registered trademark of SD 3C in the United States other co...

Страница 3: ...the system board assembly 21 Setup 22 Optional services 22 Optimum environment 22 Space and airflow requirements 22 Temperature requirements 23 Power requirements 23 Electrical grounding requirements 23 Server warnings and cautions 24 Identifying the server box contents 24 Installing hardware options 24 Connecting peripheral devices 25 Connecting the Ethernet cable 25 Powering on and selecting boo...

Страница 4: ...ur bay LFF non hot plug drive cabling 63 Capacitor pack cabling 64 Optical drive cabling 65 Front I O assembly cabling 65 Ambient temperature sensor cabling 66 System fan cabling 66 Power supply cabling 67 Software and configuration utilities 68 Server mode 68 Product QuickSpecs 68 HP iLO 68 Active Health System 69 Integrated Management Log 70 HP Insight Remote Support software 70 Scripting Toolki...

Страница 5: ...fety and regulatory compliance 84 Belarus Kazakhstan Russia marking 84 Turkey RoHS material content declaration 85 Ukraine RoHS material content declaration 85 Warranty information 85 Electrostatic discharge 86 Preventing electrostatic discharge 86 Grounding methods to prevent electrostatic discharge 86 Specifications 87 Environmental specifications 87 Server specifications 87 Power supply specifi...

Страница 6: ...Component identification 6 Component identification Front panel components Item Description 1 USB 2 0 connectors 2 Optical drive optional 3 Drive bays inside 4 Front bezel ...

Страница 7: ...etwork activity 3 Drive status LED Solid green System on Flashing green Drive activity Off System in standby or no power present 4 Health LED Solid blue Normal Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Fast flashing red 4 Hz cycles per sec Power fault Facility power is not present power cord is not attached no power supplies are installed power supply failure h...

Страница 8: ... connector 5 Dedicated iLO 4 connector 6 Video connector 7 USB 3 0 connectors 8 USB 2 0 connectors 9 NIC connector 2 10 NIC connector 1 shared iLO 4 connector 11 System fan The serial number iLO information tag shows the server serial number and the default iLO account information The same information is printed on separate labels located on the rear panel ...

Страница 9: ...LEDs and buttons Item Description Status 1 NIC link LED Solid green Link exists Off No link exists 2 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity System board components ...

Страница 10: ... Processor socket 5 TPM connector 6 System battery 7 Mini SAS connector 8 Optical drive SATA connector 9 Ambient temperature sensor connector 10 24 pin system board power connector 11 Internal USB 2 0 connector 12 microSD card slot 13 NMI header 14 PCIe2 x16 8 4 1 slot 15 System maintenance switch ...

Страница 11: ...can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to on When the system maintenance switch position 6 is set...

Страница 12: ...lications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and generate a crash dump log do one of the following Use the i...

Страница 13: ... fan located at the rear of the server L wrench The server includes an L wrench located on the front panel The long end is for a Phillips 2 screw head and the short one is for T 15 screw head Use this L wrench to loosen screws during hardware configuration procedures ...

Страница 14: ...risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To...

Страница 15: ...a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify the server is in standby mode by observing that the system power LED is amber Open the front bezel If the front bezel is not secured from inside the chassis open the bezel If the front bezel is secured from inside the chassis do the following Perform steps 1 to 3 only if the serve...

Страница 16: ...Operations 16 5 Slide the release tab upward to unlock the front bezel from the chassis 6 Open the front bezel Remove the front bezel 1 Open the front bezel on page 15 ...

Страница 17: ...nstall the chassis cover on page 18 2 Attach the bezel to the front panel and then close it 3 If the chassis cover was removed do the following a Connect the power cord to the server b Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green ...

Страница 18: ...able is installed disconnect it from the rear panel See the security cable documentation for instructions 6 Loosen the rear thumbscrews that secure the chassis cover 7 Slide the chassis cover toward the rear panel and then lift it to remove it from the chassis Install the chassis cover 1 Align the installation markers on the chassis cover with those located on the front edge of the chassis and the...

Страница 19: ...m board assembly 1 Power down the server on page 14 2 Disconnect the power cord from the AC source 3 Disconnect the power cord from the server 4 Remove the chassis cover on page 18 5 It is recommended that you take a picture of the current system board cable connections for reference during server reassembly 6 If the drive cage is connected to a storage controller board disconnect the Mini SAS cab...

Страница 20: ...Operations 20 In the following system board illustration the gray connectors correspond to the system board cables that you must disconnect 8 Press the system board tray latch ...

Страница 21: ...e the system board assembly completely out of the chassis Install the system board assembly 1 Slide the system board assembly into the chassis 2 Connect all cables disconnected from the system board and or expansion board ...

Страница 22: ...pport o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP we...

Страница 23: ...r distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding...

Страница 24: ...sis cover open or removed Operating the server in this manner results in improper airflow and improper cooling that might lead to thermal damage CAUTION When installing hardware or performing maintenance procedures requiring access to internal components HP recommends that you first back up all server data to avoid loss Identifying the server box contents Unpack the server shipping carton and loca...

Страница 25: ...B 2 0 connectors The USB 3 0 connectors are OS dependent These connectors are functional only after the OS loads Furthermore the following two OSs require the installation of the USB 3 0 device driver Microsoft Windows Server 2008 SP2 x86 and x86 64 editions Microsoft Windows Server 2008 R2 SP1 The USB 3 0 driver is included in the SPP download when performing an Intelligent Provisioning assisted ...

Страница 26: ...cated iLO connector To connect an Ethernet cable 1 Connect one end of the Ethernet cable to the NIC 1 connector 2 Connect the other end of the Ethernet cable to a network jack Powering on and selecting boot options ...

Страница 27: ...ect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server 1 Connect the power cord to the server 2 Open the power cord retaining clip and then thread the power cord through the strain relief clip 3 To secure the power cord snap the...

Страница 28: ...by the system are installed during the same process Intelligent Provisioning provides installation help for the following operating systems Microsoft Windows Red Hat and SUSE Linux and VMware IMPORTANT When installing a Windows operating system Intelligent Provisioning can assist with installing only the 64 bit version of the operating system IMPORTANT Installing VMware ESXi or ESX requires a cust...

Страница 29: ...anel is displayed 4 Click Create Array 5 Select the array settings for the selected device 6 Use the Next and Back buttons to navigate multiple screens of options 7 Click Save or OK 8 Click Exit HP SSA 9 Click PREVIOUS Install the operating system 1 If you are installing the OS from a disc or an external USB drive do one of the following o Load the OS image disc to the server optical drive If an o...

Страница 30: ...ttp www hp com go ilomgmtengine docs Registering the server To experience quicker service and more efficient support register the product at the HP Product Registration website http register hp com Setting up the HP networking options HP PS1810 8G Switch setup If you intend to use the server with the companion HP PS1810 8G Switch follow the procedures in this section For more information on switch...

Страница 31: ...server switch stacking stack no more than two servers on top of the switch 2 Stack the switch on either the top or the bottom of the server If you are stacking the switch on the top of the server you can stack up to three MicroServers Complete the switch Self Test 1 Connect an Ethernet cable to the switch and then connect the cable to a network jack 2 If you are using a wall mount power adapter do...

Страница 32: ...hat is being used Initially solid green to indicate successful connection and then flashing green to indicate active communication with the network o Fault LED Remains off to indicate successful Self Test completion For more information on the location of the switch LEDs and their behavior during the Self Test process see the switch documentation Connect the server to the switch You can connect th...

Страница 33: ...ernet cable to the server NIC 1 or NIC 2 connector and then connect the cable to a switch LAN port 2 Connect the cable to any switch LAN port 3 Connect an Ethernet cable to the server dedicated iLO connector and then connect the cable to any switch LAN port To establish an Ethernet connection with iLO functionality by using the shared iLO connector 1 Enable the shared iLO functionality of the serv...

Страница 34: ...2 11n Wireless VPN Router and the HP PS1810 8G Switch are companion networking options for the HP ProLiant MicroServer Gen8 Follow these instructions to set up the router and switch with the server 1 Set up the router HP PS110 802 11n Wireless VPN Router setup procedures on page 34 2 Set up the switch HP PS1810 8G Switch setup procedures on page 38 For more information on the setup and operational...

Страница 35: ...onality select the Obtain IP address automatically and Obtain DNS server address automatically options Mount the router on the server 1 Attach the self adhesive rubber pads to the bottom surface of the router 2 Mount the router on the very top of a stack of servers and associated devices To achieve maximum wireless coverage the PS110 must be placed on the very top of the stack of all MicroServer d...

Страница 36: ... standard Ethernet cable from the modem to the router WAN port 2 If you prefer to have an Ethernet connection with no iLO functionality do the following a Connect an Ethernet cable to the server NIC connector 1 or 2 b Connect the cable to the router LAN port 3 If you prefer to have an Ethernet connection with dedicated iLO functionality do the following a Connect an Ethernet cable to the server NI...

Страница 37: ...nection with shared iLO functionality do the following a Enable the shared iLO functionality of the server Enabling the shared iLO functionality on the MicroServer on page 42 b Connect an Ethernet cable to the server NIC 1 shared iLO connector and then connect the cable to the router LAN port Power on and configure the router 1 Connect the power adapter to the router ...

Страница 38: ...of the router LEDs and their behavior during the initial router configuration process see the router documentation 4 Log in to the router management interface page and run the setup wizard For detailed instructions for this step see the Quickstart document that shipped with the router HP PS1810 8G Switch setup procedures For deployments requiring more than four network ports on the router HP recom...

Страница 39: ...limitation on how much weight can be placed on top of it To reduce the risk of personal injury or damage to the equipment because of an unstable server switch stacking stack no more than two servers on top of the switch 2 Stack the switch with the server o Bottom stacking Stack the server on top of the switch ...

Страница 40: ...ver You can stack up to three MicroServers Complete the switch Self Test 1 Connect an Ethernet cable to the switch and then connect the cable to a network jack 2 If you are using a wall mount power adapter do the following a Connect the power adapter to the switch ...

Страница 41: ...s solid green to indicate that the power connection is established 5 Check the status of the following switch LEDs o Link Act LED on the switch network port that is being used Initially solid green to indicate successful connection and then flashing green to indicate active communication with the network o Fault LED Remains off to indicate successful Self Test completion For more information on th...

Страница 42: ... LAN port 3 Connect an Ethernet cable to a switch LAN port and then connect the cable to the NIC 1 or NIC 2 connector on the server Enabling the shared iLO functionality on the MicroServer The shared iLO functionality on the server is disabled by default To use this functionality do the following 1 Access the iLO RBSU by rebooting the server and then pressing F8 during POST 2 Under the Network men...

Страница 43: ...Setup 43 5 To close the iLO RBSU under the File menu select the Exit option ...

Страница 44: ...colored bezel faceplates in this option kit to customize the look of your server Decorative purpose Choose the faceplate color that complements your office environment Functional purpose In a multiserver office use different colored faceplates to identify a server unit based on the assigned function For more information about product features specifications options configurations and compatibility...

Страница 45: ...frame Store the removed bezel faceplate for future use 7 Install the preferred bezel faceplate to the bezel frame and then secure the assembly with the screws removed in the previous step Spare screws are also included in the option kit 8 Install the front bezel and then close it ...

Страница 46: ... guidelines When adding drives to the server observe the following general guidelines The system automatically sets all device numbers Populate drive bays based on the drive numbering sequence Start from the drive bay with the lowest device number When drives are grouped together into the same drive array they must be of the same capacity to provide the greatest storage space efficiency Installing...

Страница 47: ...down the server on page 14 2 Disconnect the power cord from the AC source 3 Disconnect the power cord from the server 4 Open the front bezel on page 15 5 Remove the drive carrier 6 Remove the two metal brackets from the drive carrier 7 Install the drive in the carrier ...

Страница 48: ... configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs The server supports FBWC FBWC consists of a cache module and a capacitor pack The DDR cache module buffers and stores data being written by the controller When the system is powered on the capacitor pack fully charges in approximately 5 minutes If a system power failure occurs a fully charged capac...

Страница 49: ...dditional installation and configuration information see the documentation that ships with the option To install the component 1 Power down the server on page 14 2 Disconnect the power cord from the AC source 3 Disconnect the power cord from the server 4 Remove the chassis cover on page 18 5 Install the storage controller Expansion board options on page 58 6 Connect all necessary internal cables t...

Страница 50: ... the system does not erroneously mark the external drives as failed when the server is powered up To install the component 1 Power down the server on page 14 2 Disconnect the power cord from the AC source 3 Disconnect the power cord from the server 4 Remove the chassis cover on page 18 5 Install the storage controller Installing a storage controller on page 49 6 Install the cache module on the sto...

Страница 51: ... side chassis opening down to the system board 8 Connect the capacitor pack cable to the cache module 9 Secure the capacitor pack cable in the designated cable management clips a Secure the cable in the two rear side cable clips b Secure the cable in the internal left side chassis cable clip ...

Страница 52: ...pplies full power to the system The system power LED changes from amber to green Optical drive option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs To install the component 1 Power down the server on page 14 2 Disconnect the power cord from the AC source 3 Disconnect the power c...

Страница 53: ...ptical drive into the bay 7 Connect the optical drive SATA Y cable a Connect the common end of the Y cable to the optical drive b Connect the power end of the Y cable to the power supply cable labeled P3 c Route the data end of the Y cable through the left side chassis opening down to the system board d Connect the data end of the Y cable to the system board SATA connector ...

Страница 54: ...l left side chassis cable clip 9 Install the chassis cover on page 18 10 Connect the power cord to the server 11 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Memory options The server memory subsystem supports UDIMMs only UDIMMs represent the most basic type of memory module and offer lower lat...

Страница 55: ...ssed HP qualification and test processes Qualified memory is performance tuned for HP ProLiant and BladeSystem servers and provides future enhanced support through HP Active Health and manageability software Certain performance features are unique with HP SmartMemory The industry supports UDIMM at 2 DIMMs per channel at 1066 MT s HP SmartMemory supports 2 DIMMs per channel at 1333 MT s or 25 great...

Страница 56: ...the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB Memory subsystem architecture The memory subsystem in this server is divided into channels The processor supports two channels and each channel supports a DIMM slot Channel Population order Slot number 1 A 1 2 B 2 DIMM slots are identified ...

Страница 57: ...slot number as instructed by the system software Use only HP qualified DIMMs The server does not support o RDIMMs o Non ECC UDIMMs The minimum DIMM requirement to make this server bootable is a DIMM in either DIMM slot For detailed memory configuration rules and guidelines use the Online DDR3 Memory Configuration Tool on the HP website http www hp com go ddr3memory configurator Installing a DIMM 1...

Страница 58: ...ility on page 73 Expansion board options The server has one low profile PCIe2 x16 expansion slot for controller option installation For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots...

Страница 59: ...For added board stability use the screw removed in step 7 to secure the board 11 Connect all necessary internal cabling to the expansion board For more information on these cabling requirements see the documentation that ships with the option 12 Secure the expansion board internal cables in the internal left side cable clip 13 Install the chassis cover on page 18 14 Connect all necessary external ...

Страница 60: ...hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the T...

Страница 61: ... from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 6 Install the TPM board Press down on the connector to seat the board System board components on page 9 7 Install the TPM security rivet by pre...

Страница 62: ...ware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc732774 aspx Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and pr...

Страница 63: ...CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Four bay LFF non hot plug drive cabling The four bay LFF non hot plug drive cable assembly consists of the drive power and Mini SAS cables attached to a bracket If either the drive power or Mini SAS cable becomes defective the entire cable assembly will need to be replaced spare PN...

Страница 64: ...Cabling 64 Mini SAS cable connected to controller board Item Description 1 4 pin power cable connected to the PSU P2 cable 2 Mini SAS cable Capacitor pack cabling ...

Страница 65: ...ng Item Description 1 4 pin power connector connected to the PSU P3 cable of the optical drive SATA Y cable 2 Common end of the optical drive SATA Y cable 3 SATA connector of the optical drive SATA Y cable Front I O assembly cabling ...

Страница 66: ...Cabling 66 Ambient temperature sensor cabling System fan cabling ...

Страница 67: ...Cabling 67 Power supply cabling Item PSU cable marker Description 1 P3 4 pin optical drive power cable 2 P2 4 pin drive power cable 3 P1 24 pin system board power cable ...

Страница 68: ...nfiguration for Arrays on page 77 Offline ROMPaq utility on page 77 Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs HP iLO The iLO 4 subsystem is a standard component of HP ProLiant servers that simplifies initial server setup server health monitoring po...

Страница 69: ...t iLO 4 features see the iLO 4 documentation on the HP website http www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich configuration history Health and service alerts Easy export and upload to Service and Support The HP Active Healt...

Страница 70: ...gnostics on page 72 HP Insight Remote Support software HP strongly recommends that you register your device for remote support to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure s...

Страница 71: ...sonalized dashboard that is viewable from anywhere at any time The dashboard organizes your IT and service data to help you understand and respond to that information more quickly With specific authorization from you an authorized HP Channel Partner can also view your IT environment remotely using HP Insight Online For more information about using HP Insight Online see the HP Insight Online User s...

Страница 72: ...that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility boot the server using Intelligent Provisioning on page 71 HP Insight Diagnostics Online...

Страница 73: ...supported HP ProLiant servers including HP ProLiant Gen8 and later servers SPP can be used in an online mode on a Windows or Linux hosted operating system or in an offline mode where the server is booted to an operating system included on the ISO file so that the server can be updated automatically with no user interaction or updated in interactive mode For more information or to download SPP see ...

Страница 74: ... settings are applied to the server at one of the following times Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatica...

Страница 75: ...ti bit failures can be corrected without resulting in system downtime Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from operation automatically resulting in less syste...

Страница 76: ... operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure Provides context sensitive searchable help content Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab ACU is now available as an embedded utility star...

Страница 77: ...s Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring one or more logical drives Viewing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controll...

Страница 78: ...ndard USB 3 0 support and legacy USB support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB 2 0 devices through legacy USB support which is enabled by default in the system ROM USB 3 0 ports are not functional before the OS loads The native OS provides USB 3 0 support through appropriate xHCI drivers Legacy USB supp...

Страница 79: ...the latest SPP version that your server supports To verify that your server is using the latest supported version and for more information about SPP see the HP website http www hp com go spp download To locate the drivers for a particular server go to the HP website http www hp com go hpsc and click on Drivers Software Firmware Then enter your product name in the Find an HP product field and click...

Страница 80: ...al hardware and software support needs and helps to quickly identify if a problem is related to hardware or software If the problem is related to hardware HP resolves the problem according to service level commitments If the reported incident is related to an HP software product or a supported third party software product and cannot be resolved by applying known fixes HP contacts the third party v...

Страница 81: ...Software and configuration utilities 81 For more information refer to the HP website http www hp com go pcn ...

Страница 82: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Страница 83: ...hort external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 14 2 Disconnect the power cord from the AC source 3 Disconnect the power cord from the server 4 Remove the chassis cover on page 18 5 If installed remove the expansion board Expansion board options on page 58 6 Locate the battery on t...

Страница 84: ... HP website http www hp com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer Hewlett Packard Company Address 3000 Hanover Street Palo Alto California 94304 U S Local representative information Russian HP Russia HP Belarus HP Kazakhstan Local representative information Kazakh Manufacturing date The manufacturing date is defined by the serial number HP seri...

Страница 85: ...re YY indicates the year using a base year of 2000 For example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Prod...

Страница 86: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 87: ...llowed Server specifications Specification Value Height 23 25 cm 9 15 in Depth 24 50 cm 9 65 in Width 23 00 cm 9 06 in Weight minimum one drive power supply and processor installed 7 40 kg 16 31 lb Weight maximum all drives power supply and processor installed 9 80 kg 21 60 lb Power supply specifications Depending on the installed options and or the regional location where the server was purchased...

Страница 88: ... W at 100 V AC 150 W at 200 V AC Maximum peak power 150 W at 100 V AC 150 W at 200 V AC Rated output power 150 W HP 200 W Integrated Power Supply specifications Specification Value Input requirements Rated input voltage 100 V AC to 240 V AC Rated input frequency 50 Hz to 63 Hz Rated input current 3 5 A at 100 V AC Rated input power 243 W at 100 V AC 237 W at 200 V AC Efficiency 81 5 Power supply o...

Страница 89: ...ation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monit...

Страница 90: ...selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l env...

Страница 91: ...ento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5...

Страница 92: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Страница 93: ...n in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ond...

Страница 94: ...horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmen...

Страница 95: ...Support and other resources 95 ...

Страница 96: ...Support and other resources 96 ...

Страница 97: ...y ADM Advanced Data Mirroring AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDR3 double data rate 3 FBWC flash backed write cache HP SIM HP Systems Insight Manager HP SSA HP Smart Storage Administrator HP SUM HP Smart Update Manager ...

Страница 98: ...ternational Organization for Standardization LFF large form factor LOM Lights Out Management LRDIMM load reduced dual in line memory module LV DIMM low voltage DIMM NMI nonmaskable interrupt NVRAM nonvolatile memory OA Onboard Administrator PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test ...

Страница 99: ...ed dual in line memory module RDP Rapid Deployment Pack RoHS Restriction of Hazardous Substances SAS serial attached SCSI SATA serial ATA SD Secure Digital SPP HP Service Pack for ProLiant SSD solid state drive TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module ...

Страница 100: ...Acronyms and abbreviations 100 USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager xHCI Extensible Host Controller Interface ...

Страница 101: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 102: ...onents rear panel 8 components system board 9 contacting HP 89 controller options 48 crash dump analysis 12 customer self repair CSR 89 D diagnostic tools 68 72 77 78 dimensions and weight 87 DIMM identification 55 DIMM population guidelines 56 DIMM slot locations 11 DIMMs installing 57 DIMMs low voltage 56 DIMMs single and dual rank 56 documentation feedback 101 drive cabling 63 drive LEDs 7 driv...

Страница 103: ... Intelligent Provisioning 68 71 72 internal USB connector 9 K Kensington security slot 8 L LED health 7 LED system power 7 LEDs drive 7 LEDs front panel 7 LEDs NIC 7 9 LEDs rear panel 9 legacy USB support 78 L wrench 13 M maintenance guidelines 79 memory dump 12 memory module population guidelines 56 memory options 54 memory subsystem architecture 56 N network router setup 34 network switch setup ...

Страница 104: ...24 site requirements 22 Smart Update Manager 68 73 software 79 80 space and airflow requirements 22 specifications environmental 87 specifications power supply 87 specifications server 87 SPP 72 73 standard ECC 56 static electricity 86 storage controller 49 supported operating systems 80 switch 30 38 system board assembly installing 21 system board assembly removing 19 system board battery 83 syst...

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