Service and Support
HP Technology Services for HP Proliant DL980 Servers
Capitalizing on HP ProLiant DL980 server capabilities requires a service partner who understands your
increasingly complex business technology environment. That's why it makes sense to team up with the
people who know HP infrastructure hardware and software best - the experienced professionals at HP
Services.
What HP Technology Services can do for you
HP Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. This way, HP proposes services solutions that include more than just uplift of
base warranty. You can get the support you need by choosing from one of a number of service packaged
solutions we have designed to address wider set of customer support needs.
HP Technology Services meets business challenges with support services offered in three as-
Optimized
Care, Standard Care, and Basic Care
- available for each product group. These support services enable
customers to optimize technology operations, minimize risk and drive better business outcomes with
easy-to-buy, easy-to-use scalable support for devices in their converged infrastructure.
Optimized Care
Optimized Care: delivers support services to maintain servers at optimum performance availability.
The services included are:
HP Installation and Start up Services
Provides for the basic hardware installation and Start up Services for HP branded servers, to assist you in
bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
3-Year HP Proactive Care 6 Hour Call to Repair Service
This service has been specifically designed to meet the needs of customers who run their business
processes on HP x86 Servers Platforms. This service combines reactive and proactive services to help
customers with an easy to purchase and cost efficient solution to resolve complex problems faster & more
easily while reducing unplanned outages.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA3-8855ENW&cc=us&lc=en
Additional Services:
Proactive Care Personalized Support Option, which is an enhancement to existing Proactive Care service.
This service includes an Account Support Manager (ASM) to provide specific technical and operational
advice to help maximize performance of customer's IT environment.
Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and Software Support);
Microsoft or Linux or VMware education courses, Installation and Start up services for Insight Control,
Proactive Select Credits.
Standard Care
Standard Care: Support services to maintain high level of server availability. The services included
are:
HP Installation and Start up Services
Provides for the basic hardware installation of HP branded servers,
storage devices and networking options to assist you in bringing your new hardware into operation in a
timely and professional manner. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
QuickSpecs
HP ProLiant DL980 Generation 7 (G7)
Service and Support
DA - 13708 North America — Version 38 — September 23, 2013
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