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Diagnostic tools 85

For additional information, see the following documents:

•

HP iLO 4 User Guide

— See the HP website •

HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting —

See "Troubleshooting

Resources (on page

)."

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event

with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:

•

From within HP SIM

•

From within HP UEFI System Utilities (on page

)

•

From within the Embedded UEFI shell

•

From within operating system-specific IML viewers:

For Windows: IML Viewer

For Linux: IML Viewer Application

•

From within the iLO 4 web interface

•

From within HP Insight Diagnostics (on page

)

HP UEFI System Utilities

The HP UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform

a wide range of configuration activities, including:

•

Configuring system devices and installed options

•

Enabling and disabling system features

•

Displaying system information

•

Selecting the primary boot controller

•

Configuring memory options

•

Selecting a language

•

Launching other pre-boot environments such as the Embedded UEFI Shell and Intelligent Provisioning

For more information on the HP UEFI System Utilities, see the

HP UEFI System Utilities User Guide for HP

ProLiant Gen9 Servers

on the HP website Scan the QR code located at the bottom of the screen to access mobile-ready online help for the UEFI System

Utilities and UEFI Shell. For on-screen help, press

Using HP UEFI System Utilities

To use the System Utilities, use the following keys.

Action

Key

Access System Utilities

F9 during server POST

Содержание ProLiant DL80 Gen9

Страница 1: ... tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes that you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 785385 002 March 2015 Edition 2 ...

Страница 2: ...h in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are trademarks of the Microsoft group of companies Intel and Xeon are trademarks of Intel Corporation in the U S and other countries ...

Страница 3: ...ar panel 29 Remove the server from the rack 29 Remove the PCI riser cages 30 Non hot plug drive carrier 31 Non hot plug drive 32 Hot plug drive blank 33 Hot plug drive 34 Access panel 34 Air baffle 35 4 bay LFF non hot plug drive backplane 36 4 bay LFF hot plug drive backplane 37 HP Smart Storage Battery 38 HP Smart Storage Battery retainer 39 FBWC module 40 M 2 SSD enablement kit 41 Fan and fan b...

Страница 4: ...duct ID 86 HP Insight Diagnostics 87 HP Insight Diagnostics survey functionality 87 HP Insight Remote Support 87 USB support 87 External USB functionality 88 HP Smart Storage Administrator 88 Automatic Server Recovery 89 Component identification 90 Front panel components 90 Serial label pull tab information 91 Front panel LEDs and buttons 92 Front panel LED power fault codes 93 Rear panel componen...

Страница 5: ...g 111 HP Smart Storage Battery cabling 112 Fan cabling 112 GPU power cabling 113 Power supply cabling 113 HP 550 W Power Supply cabling non hot plug 113 HP Redundant Power Supply cabling hot plug 114 Front panel cabling 114 Specifications 116 Environmental specifications 116 Mechanical specifications 116 Power supply specifications 117 Hot plug power supply calculations 117 Acronyms and abbreviati...

Страница 6: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Страница 7: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Страница 8: ... Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfa...

Страница 9: ...tegorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser r...

Страница 10: ...gorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te ...

Страница 11: ...ependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no p...

Страница 12: ...Customer self repair 12 No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Страница 13: ...Customer self repair 13 ...

Страница 14: ...Customer self repair 14 ...

Страница 15: ...Customer self repair 15 ...

Страница 16: ...rage Battery retainer 790501 001 Mandatory1 7 Primary PCI riser cage blank 790539 001 Mandatory1 8 Primary PCI riser cage 792119 001 Mandatory1 9 Onboard low profile expansion slot cover 790538 001 Mandatory1 10 FlexibleLOM riser cage 790540 001 Mandatory1 1 Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and l...

Страница 17: ...esem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen 3 No Kein Einige Teile sind nicht für Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erfüllen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet 1 Mandatory Obligatorio componentes para los qu...

Страница 18: ...lgumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado ...

Страница 19: ... board 790524 001 Optional2 13 System battery 234556 001 Mandatory1 14 FlexibleLOM riser board 790523 001 Optional2 15 SATA M 2 SSD single module enablement kit 797907 001 Optional2 a M 2 SSD enablement board b M 2 SSD module c SATA cable d Low profile board bracket 16 SATA M 2 SSD dual module enablement kit 797908 001 Optional2 a M 2 SSD enablement board b M 2 SSD modules 2 c SATA cables 2 d Low ...

Страница 20: ...3P R 786178 001 Mandatory1 e 16 GB dual rank x4 PC4 2133P L 786179 001 Mandatory1 f 16 GB dual rank x4 PC4 2133P R 779144 001 Mandatory1 g 32 GB quad rank x4 PC4 2133P L 786180 001 Mandatory1 21 Hot swap fan 790536 001 Mandatory1 22 Front I O assembly 790528 001 Mandatory1 23 Quick release latch rack ear assembly 792120 001 Optional2 24 4 bay LFF non hot plug drive backplane 790486 001 Optional2 2...

Страница 21: ...llustrato dei componenti 1 Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden müssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten für diesen Service berechnet 2 Optional Optional Teile für die das Customer Self Repair Verfahren optional ist Diese Teile sind auch für Customer Self Repair ausgelegt Wenn Sie jedoch den Au...

Страница 22: ... Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3 No Nenhuma Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça ...

Страница 23: ...sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads...

Страница 24: ... from the system Server warnings and cautions WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails HP recommends that a m...

Страница 25: ... down the ramp from the pallet Always handle the rack from both sides WARNING To reduce the risk of personal injury or damage to the equipment adequately stabilize the rack before extending a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended WARNING When installing a server in a telco rack be sure that the rack frame is...

Страница 26: ...rform a backup of critical server data and programs IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby ...

Страница 27: ...l cables are not secured by a cable management arm do the following a Power down the server on page 26 b Disconnect all peripheral cables from the server c Disconnect each power cord from the server 2 In a server that uses thumbscrew rack ears loosen the captive thumbscrews that secure the server faceplate to the front of the rack and then slide the server out of the rack 3 In a server that uses q...

Страница 28: ...e it in place 5 Do one of the following o In a server that uses thumbscrew rack ears tighten the captive thumbscrews o In a server that uses quick release latch rack ears if necessary tighten the shipping screws 6 If the rear panel cables were disconnected because a cable management arm is not in use do the following a Connect each power cord to the server b Connect all peripheral cables to the se...

Страница 29: ...he product rear panel Opening the cable management arm To access the server rear panel 1 Release the cable management arm 2 Open the cable management arm The cable management arm can be right mounted or left mounted Remove the server from the rack ...

Страница 30: ...umentation that ships with the rack rail system 6 Place the server on a sturdy level surface Remove the PCI riser cages WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to the server or expansion boards power down the server and disconnect all power cords before removing or ins...

Страница 31: ...age at the touch points and lift it out of the chassis 8 If you are removing the FlexibleLOM riser cage from the secondary PCIe riser location do the following a Disconnect all cables connected to existing expansion boards b Loosen the captive thumbscrew on the front end of the PCI riser cage and then remove the screw from its rear end c Grasp the PCI riser cage at the touch points and lift it out...

Страница 32: ...e the security bezel optional on page 26 4 Remove the drive carrier To replace the component slide the component into the bay until it clicks Non hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 Power down the server on pag...

Страница 33: ...rive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 If installed remove the security bezel Remove the security bezel optional on page 26 2 Remove the drive blank To replace the LFF drive blank slide the component into the bay until it clicks ...

Страница 34: ...s to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow ...

Страница 35: ...ss panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 ...

Страница 36: ...ding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 If installed remove the security bezel Remove the security bezel optional on page 26 4 Remove all drives Non hot plug drive on page 32 and drive carriers Non hot plug drive carrier on p...

Страница 37: ...cement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 If installed remove the security bezel Remove the security bezel optional on page 26 4 Remove all drives Hot plug drive on page 34 5 Do one of the followi...

Страница 38: ...tatic precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the serv...

Страница 39: ...components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from...

Страница 40: ...the system does not erroneously mark the drives as failed when the server is powered up CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each ...

Страница 41: ...ing or disconnecting the cache module cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors 8 Disconnect the cache module backup power cable from the cache module 9 Remove the cache module To replace the component reverse the removal procedure M 2 SSD enablement kit For more information about product f...

Страница 42: ...ollowing o Extend the server from the rack on page 27 o Remove the server from the rack on page 29 4 Remove the access panel Access panel on page 34 5 Disconnect the SATA cables from the M 2 SSD enablement board and the system board o M 2 SSD SATA cable disconnection when the enablement board is installed on the system board o M 2 SSD SATA cable disconnection when the enablement board is installed...

Страница 43: ...ocedures 43 6 Remove the M 2 SSD enablement board o M 2 SSD enablement board removal from the system board o M 2 SSD enablement board removal from the FlexibleLOM riser cage To replace the component reverse the removal procedure ...

Страница 44: ...CI riser cage option located in the system board o PCIe3 x16 slot 1 primary PCI riser cage Fan 1 must be installed o PCIe3 x16 slot 4 secondary PCI riser cage Fan 5 must be installed In a redundant fan mode o If one fan fails the system continues to operate without redundancy This condition is indicated by a flashing amber Health LED o If two fans fail the system shuts down The minimum fan require...

Страница 45: ...wer source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 29 4 Remove the access panel Access panel on page 34 5 Remove the air baffle Air baffle on page 35 6 Remove the fan blank To replace the component reverse the removal procedure Hot swap fan WARNING To reduce the risk of personal in...

Страница 46: ... the access panel Access panel on page 34 5 Remove the air baffle Air baffle on page 35 CAUTION The fan does not have a fan guard Special attention is needed when removing or installing the fan to prevent finger injury 6 Disconnect the fan cable 7 Remove the fan To replace the component reverse the removal procedure DIMM WARNING To reduce the risk of personal injury from hot surfaces allow the dri...

Страница 47: ...mponent reverse the removal procedure Processor blank WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrost...

Страница 48: ...es and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the p...

Страница 49: ... heatsink from the processor backplate To replace the component 1 Clean the old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink 3 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten t...

Страница 50: ...urfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTIO...

Страница 51: ...connect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 29 4 Remove the access panel Access panel on page 34 5 Remove the air baffle Air baffle on page 35 6 Remove the heatsink Heatsink on page 48 7 Open each of the processor locking levers in the order indicated and then open the processor retaining b...

Страница 52: ...g bracket To replace the component 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED ...

Страница 53: ...ng bracket 2 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Clean the old therma...

Страница 54: ...r On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Expansion board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before ...

Страница 55: ...rver from the rack on page 29 4 Remove the access panel Access panel on page 34 5 If you are removing an expansion board installed in the primary PCI riser cage remove the riser cage Remove the PCI riser cages on page 30 6 Disconnect any internal cables that are connected to the expansion board 7 Remove the expansion board o Expansion board removal from an onboard expansion slot o Expansion board ...

Страница 56: ...ule FBWC module on page 40 To replace the component reverse the removal procedure Primary PCI riser cage blank WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or rep...

Страница 57: ...ach power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 29 4 Remove the access panel Access panel on page 34 5 Remove the air baffle Air baffle on page 35 6 Remove the onboard PCIe3 x16 slot 1 cover 7 Remove the primary PCI riser cage blank To replace the component reverse the removal procedure ...

Страница 58: ...n the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 29 4 Remove the access panel Access panel on page 34 5 Remove the onboard PCI expansion slot cover To replace the component reverse the removal proc...

Страница 59: ...er board on page 60 To replace the component reverse the removal procedure FlexibleLOM riser cage WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement proc...

Страница 60: ...llowing o Extend the server from the rack on page 27 o Remove the server from the rack on page 29 4 Remove the access panel Access panel on page 34 5 Remove the primary PCI riser cage Remove the PCI riser cages on page 30 6 If installed remove the GPU Expansion board on page 54 7 Remove the GPU riser board To replace the component reverse the removal procedure Two slot PCIe riser board WARNING To ...

Страница 61: ...nal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all po...

Страница 62: ...tery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of...

Страница 63: ...erneath the outer lip of the socket and then press the battery down to secure it in place 2 Install the access panel 3 Do one of the following o Slide the server into the rack o Install the server into the rack 4 Power up the server For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Front I O assembly CAUTION To preven...

Страница 64: ...end the server from the rack on page 27 o Remove the server from the rack on page 29 4 Remove the access panel Access panel on page 34 5 Remove the air baffle Air baffle on page 35 CAUTION The fan does not have a fan guard Special attention is needed when removing or installing the fan to prevent finger injury 6 Remove the fan from fan bay 6 7 Disconnect the front I O assembly cable ...

Страница 65: ...ure Thumbscrew rack ears To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 29 4 Place the server on a sturdy level surface 5 Remove the thumbscrew rack ears ...

Страница 66: ...e the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page...

Страница 67: ...a sturdy level surface 5 If installed remove the security bezel Remove the security bezel optional on page 26 6 Remove the access panel Access panel on page 34 7 Remove the air baffle Air baffle on page 35 8 Release the front I O cabling from the server a Detach the ambient thermal sensor cable from its clip b Disconnect the front I O assembly cable 9 Remove the cable cover behind the right quick ...

Страница 68: ...Removal and replacement procedures 68 10 Release the front I O cabling from the side chassis metal clip 11 Remove the right quick release latch rack ear assembly ...

Страница 69: ...onents from the failed system board place the components on a static dissipating work surface or inside separate antistatic bags To remove the system board 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server fro...

Страница 70: ...rews b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backplate 11 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Страница 71: ...Removal and replacement procedures 71 12 Remove the processor from the processor retaining bracket 13 Disconnect all cables connected to the system board 14 Remove the failed system board ...

Страница 72: ...moval and replacement procedures 72 To replace the system board 1 Install the system board 2 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Страница 73: ...d in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket ...

Страница 74: ...cket the processor retaining bracket clears the flange on the front of the socket 6 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 7 Install the processor socket cover on the failed system board 8 Clean the old thermal grease from the heatsink and the top of the processor with t...

Страница 75: ... the server 19 Connect each power cord to the power source 20 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green IMPORTANT Install all components with the same configuration that was used on the failed system board After you replace the system board you must re enter the server serial number and the ...

Страница 76: ...allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Access the product rear panel on page 29 3...

Страница 77: ...riser cage is installed do the following a Remove the primary PCI riser cage Remove the PCI riser cages on page 30 b Remove the PCI air baffle 10 Disconnect the non hot plug power supply cables 11 Release the non hot plug power supply cables from the cable clip ...

Страница 78: ...removal procedure Hot plug power input module To remove the component 1 If the server is using a single hot plug power input module only power down the server on page 26 2 Access the product rear panel on page 29 3 Release the power cord from the hook and loop strap 4 Disconnect the power cord from the power source ...

Страница 79: ...nt procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Access the product rear panel on page 29 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Remove all installed power input modules Hot plug power input module on page 78 5 Remove the server from the rack o...

Страница 80: ...Removal and replacement procedures 80 b Remove the PCI air baffle 9 Disconnect the RPS backplane cables 10 Release the RPS backplane cables from the cable clips ...

Страница 81: ... system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board System board on page 69 Contact an HP authorized service provider...

Страница 82: ...ort Gen9_TSG_es German http www hp com support Gen9_TSG_de Japanese http www hp com support Gen9_TSG_ja Simplified Chinese http www hp com support Gen9_TSG_zh_cn The HP ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Страница 83: ...the following Access a high performance and secure Integrated Remote Console to the server from anywhere in the world if you have a network connection to the server Use the shared NET Integrated Remote Console to collaborate with up to four server administrators Remotely mount high performance Virtual Media devices to the server Securely and remotely control the power state of the managed server I...

Страница 84: ...data that is collected is managed according to the HP Data Privacy policy For more information see the HP website http www hp com go privacy The Active Health System in conjunction with the system monitoring provided by Agentless Management or SNMP Pass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agent...

Страница 85: ...age 87 HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM The UEFI System Utilities enable you to perform a wide range of configuration activities including Configuring system devices and installed options Enabling and disabling system features Displaying system information Selecting the primary boot controller Configuring memory options Selecting a language Launch...

Страница 86: ... see the HP UEFI System Utilities User Guide for HP ProLiant Gen9 Servers on the HP website http www hp com go ProLiantUEFI docs Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select the System Configuration BI...

Страница 87: ...iles to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Insight Remote Support HP strongly recommends that you register your device for remote support to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual suppo...

Страница 88: ...e USB 3 0 ports cannot function in the pre boot environment and are not bootable Disabled If configured for Disabled USB 3 0 capable devices function at USB 2 0 speeds at all times The pre OS behavior of the USB ports is configurable in System Utilities so that the user can change the default operation of the USB ports For more information see the HP UEFI System Utilities User Guide for HP ProLian...

Страница 89: ...nown as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang At the same time the HP SIM console notifies you by sending a message to a designated pa...

Страница 90: ... model Item Description 1 USB 2 0 connector 2 Serial label pull tab Serial label pull tab information on page 91 3 LFF non hot plug drives 8 bay LFF non hot plug drive model Item Description 1 USB 2 0 connector 2 Serial label pull tab Serial label pull tab information on page 91 3 LFF non hot plug drives ...

Страница 91: ...t in the front panel of servers using the thumbscrew rack ears The following server labels are attached to this pull tab Top side Server serial number label and the customer asset tag label Reverse side Default iLO account information and the server QR code label Use your mobile device to scan the QR code label to display the server mobile product page http www hp com qref dl80gen9 This page conta...

Страница 92: ...uttons Front panel LEDs and buttons in a 4 bay LFF chassis with thumbscrew rack ears Front panel LEDs and buttons in an 8 bay LFF chassis with thumbscrew rack ears Front panel LEDs and buttons in a 12 bay LFF chassis with quick release lever rack ears ...

Страница 93: ...bed in this table flash simultaneously a power fault has occurred For more information see Front panel LED power fault codes on page 93 If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the front I O...

Страница 94: ...1 low profile standup 6 Slot 3 PCIe3 x8 8 4 1 low profile standup 7 Slot 1 PCIe3 x16 16 8 4 1 low profile standup 8 Slot 1 PCIe3 x16 16 8 4 1 full height full length GPU riser optional or Slot 1 PCIe3 x8 8 4 1 full height half length riser optional 9 Slot 2 PCIe3 x8 8 4 1 full height half length riser optional 10 Non hot plug power supply 11 Hot plug power supply bay 2 12 Hot plug power supply 1 1...

Страница 95: ...ence initiated 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated 2 NIC link LED Green Network link Off No network link 3 NIC activity LED Solid green Link to network Flashing green Network active Off No network activity 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby...

Страница 96: ...onnector Item Riser slot number Form factor Slot description 1 1 Full height full length PCIe3 x16 16 8 4 1 Two slot PCI riser cage assembly Install in the primary PCIe riser board connector Item Riser slot number Form factor Slot description 1 1 Full height half length PCIe3 x8 8 4 1 2 2 Full height half length PCIe3 x8 8 4 1 ...

Страница 97: ... identification 97 FlexibleLOM riser cage assembly Install in the secondary PCIe riser board connector Item Riser slot number Form factor Slot description 1 4 Low profile PCIe3 x8 8 4 1 2 5 FlexibleLOM PCIe3 x8 ...

Страница 98: ... 3 6 PCIe3 x8 8 4 1 slot 3 for low profile standup expansion board1 7 PCIe3 x16 16 8 4 1 slot 4 for low profile standup expansion board or FlexibleLOM riser cage option1 8 microSD card slot 9 Storage backup power connector for a controller board installed in the PCIe3 x8 slot 6 and PCIe3 x16 slot 7 10 System maintenance switch 11 NMI header 12 PCIe3 x8 8 4 1 slot 6 for low profile standup expansio...

Страница 99: ...r 1 32 Mini SAS connector 2 1 PCIe connectors 1 3 and 4 are associated with processor 1 2 PCIe connectors 6 and 7 are associated with processor 2 DIMM slot locations DIMM slots are numbered sequentially 1 through 4 for each processor The supported AMP modes use the letter assignments for population guidelines The arrow points to the front of the server System maintenance switch Position Default Fu...

Страница 100: ...o not use the B140i controller when the server is in Legacy BIOS Boot Mode NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for a...

Страница 101: ...rives are the latest HP drive technology and they are supported beginning with ProLiant Gen8 servers and server blades The HP SmartDrive is not supported on earlier generation servers and server blades Identify an HP SmartDrive by its carrier shown in the following illustration When a drive is configured as a part of an array and connected to a powered up controller the drive LEDs indicate the con...

Страница 102: ... predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller The blue Locate LED is behind the release lever and is visible when illuminated IMPORTANT The HP Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode It cannot be enabled in Legacy BIOS Bo...

Страница 103: ...Component identification 103 Fan locations ...

Страница 104: ...information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling 4 bay LFF non hot plug SATA drive cabling Item Description 1 Drive power cable 2 SATA cable ...

Страница 105: ...y LFF hot plug SATA drive cabling Item Description 1 Drive power cable 2 Mini SAS cable 4 bay LFF hot plug SAS SATA drive cabling Drives connected to an HBA option Item Description 1 Drive power cable 2 Mini SAS cable ...

Страница 106: ...ives connected to an HP Smart Array Controller option Item Description 1 Drive power cable 2 Mini SAS cable 8 bay LFF non hot plug SATA drive cabling Item Description 1 Drive power cable 2 SATA cable 1 3 SATA cable 2 ...

Страница 107: ...rive cabling Item Description 1 Drive power cable 2 Mini SAS cable 1 3 Mini SAS cable 2 8 bay LFF hot plug SAS SATA drive cabling Drives connected to an HBA option Item Description 1 Drive power cable 2 Mini SAS cable 1 3 Mini SAS cable 2 ...

Страница 108: ... plug SAS SATA drive cabling Drives connected to an HBA option Item Description 1 Box 1 drive power cable BP1 connector of the GPU BP1 power extension cable connected to the hot plug power supply 2 Box 2 and 3 drive power cables from the system board 3 Hot plug power supply GPU BP1 power cable 4 Mini SAS Y cable for the box 1 and 2 drives ...

Страница 109: ...tion Item Description 1 Box 1 drive power cable BP1 connector of the GPU BP1 power extension cable connected to the hot plug power supply 2 Box 2 and 3 drive power cables from the system board 3 Hot plug power supply GPU BP1 power cable 4 Mini SAS Y cable for the box 1 and 2 drives 5 Mini SAS Y cable for the box 3 drives ...

Страница 110: ...ng M 2 SSD cabling from the onboard PCIe3 x16 slot 4 Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable M 2 SSD cabling from the FlexibleLOM riser cage Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable ...

Страница 111: ...r is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section FBWC module backup power cabling from a standup HP Smart Array P44x Controller installed in the onboard PCIe3 x8 slot 3 FBWC module backup power cabling from an HP Smart Array P84x Controller installed in the two slot PCI riser cage ...

Страница 112: ...Cabling 112 HP Smart Storage Battery cabling Fan cabling Item Description 1 Fan 1 cable 2 Fan 2 cable 3 Fan 3 cable 4 Fan 4 cable 5 Fan 5 cable 6 Fan 6 cable ...

Страница 113: ...m Description 1 GPU power cable GPU connector of the GPU BP1 power extension cable 2 Hot plug power supply GPU BP1 power cable Power supply cabling HP 550 W Power Supply cabling non hot plug Item Description 1 24 pin power supply cable ...

Страница 114: ...HP Redundant Power Supply cabling hot plug Item Description 1 GPU BP1 power cable requires the GPU BP1 power extension cable 2 24 pin power supply cable 3 16 pin RPS cable Front panel cabling Front panel cabling in a chassis with thumbscrew rack ears ...

Страница 115: ...2 0 connector cable 2 Ambient temperature sensor cable 3 Front I O cable Front panel cabling in a chassis with quick release latch rack ears Item Description 1 Front I O cable 2 USB 2 0 connector cable 3 Ambient temperature sensor cable ...

Страница 116: ...t be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with...

Страница 117: ...ne option PN 745813 B21 is installed These are Entry Level Power Supply products for HP ProLiant servers For more information about the power supply features specifications and compatibility see the HP website http www hp com go proliant powersupply CAUTION Check the system and power supply input ratings before powering up the server Hot plug power supply calculations For hot plug power supply spe...

Страница 118: ...plication program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery BP backplane CSR Customer Self Repair FAT file allocation table FBWC flash backed write cache GPU graphics processing unit HBA host bus adapter HP SIM HP Systems Insight Manager ...

Страница 119: ...agement Log LFF large form factor LOM Lights Out Management NAND Not AND NMI nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power On Self Test QR code quick response code RBSU ROM Based Setup Utility REST representational state transfer RPS redundant power supply ...

Страница 120: ...SATA serial ATA SD Secure Digital SIM Systems Insight Manager SPP HP Service Pack for ProLiant SSD solid state drive SUV serial USB video TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus ...

Страница 121: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 122: ...ght 116 DIMM slot locations 99 DIMMs removing 46 documentation feedback 121 drive backplane 36 37 drive blank 33 drive cabling 104 drive carrier 31 drive LEDs 101 drive numbering 100 drives determining status of 101 E electrostatic discharge 23 embedded UEFI diagnostics 86 environmental specifications 116 error messages 82 expansion board 54 extending server from rack 27 external USB functionality...

Страница 123: ...rt 87 M M 2 SSD cabling 110 M 2 SSD enablement option 41 management tools 83 mechanical components 16 mechanical specifications 116 memory dump 100 microSD card slot 98 N NIC connectors 94 NMI functionality 100 NMI header 100 non hot plug drive carrier 31 non hot plug drives 32 non hot plug power supply 76 117 non hot plug power supply cabling 113 O operating system crash 89 100 operating systems ...

Страница 124: ...10 specifications environmental 116 specifications mechanical 116 specifications power supply 117 specifications server 116 SPP 87 static electricity 23 symbols on equipment 23 system battery 62 system board 69 system board components 98 system components 19 system configuration settings 99 system maintenance switch 99 T technical support 6 temperature requirements 116 TPM connector 98 troubleshoo...

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