Service and Support
Service and Support
Service and Support
Service and Support
Offerings
Offerings
Offerings
Offerings
(HP Care Pack Services)
Hardware Services 4-Hour On-site Service
Hardware Services 4-Hour On-site Service
Hardware Services 4-Hour On-site Service
Hardware Services 4-Hour On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
U4496E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
U4497E
Hardware Services 6-Hour Call to Repair On-site Service
Hardware Services 6-Hour Call to Repair On-site Service
Hardware Services 6-Hour Call to Repair On-site Service
Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
U4498E
Hardware Services Next Business Day On-Site Service
Hardware Services Next Business Day On-Site Service
Hardware Services Next Business Day On-Site Service
Hardware Services Next Business Day On-Site Service
Hardware Installation, Electronic
U4506E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic
U4507E
Support Plus
Support Plus
Support Plus
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic
U4508E
Support Plus 24
Support Plus 24
Support Plus 24
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
U4509E
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
U6310E
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
U8332E
NOTE:
NOTE:
NOTE:
NOTE: For more information, customer/resellers can contact
:
http://www.hp.com/services/carepack
.
QuickSpecs
HP ProLiant DL365
HP ProLiant DL365
HP ProLiant DL365
HP ProLiant DL365
Options
DA - 12564 Worldwide — Version 31 — September 15, 2008
Page 32
