Options and Software Limited Warranties
The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are included in the HP Option product packaging.
If
your HP
Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in
the warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the HP Option is being installed, whichever period is the
longer, but not to exceed three (3) years from the date you purchased the HP option. The HP Option Limited
Warranty Period starts from the date of purchase from HP or an HP authorised reseller. Your dated sales or delivery
receipt, showing the date of purchase of the HP Option, is your warranty start date. See your HP Option Limited
Warranty for more details. Non-HP options are provided “AS IS”. However, non-HP manufacturers and suppliers
may provide warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM
LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS,
INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE
PROVIDED ‘AS IS’.
HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in
the applicable end-user license or program license agreement provided with that software. If the removable media
on which HP distributes the software proves to be defective in materials or workmanship within ninety (90) days of
purchase, your sole remedy shall be to return the removable media to HP for replacement. For blank tape removable
media please refer to the following website:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.
Software Technical Support
Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software
purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for
ninety (90) days from date of purchase. See “Contacting HP” for online resources and telephone support. Any
exceptions to this will be specified in your End User License Agreement (EULA).
Software Technical Support includes assistance with:
•
Answering your installation questions (how to, first steps, and prerequisites)
•
Setting up and configuring the software (how-to and first steps).
Excludes
system optimization,
customization and network configuration.
•
Interpreting system error messages
•
Isolating system problems to software usage problems
•
Obtaining support pack information or updates
Software technical support does NOT include assistance with:
•
Generating or diagnosing user generated programs or source codes
•
Installation of non-HP products
Global Limited Warranty and Technical Support
Europe, Middle East, and Africa
February 14, 2005
370967-023
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