Table 2: ProLiant and IA-32 Server Options
1
Products
Limited Warranty Period and
Service Delivery Method
2
Response Time
3
Batteries
1 year parts
4
1 to 5 business days
5
Cables
1 year parts
1 to 5 business days
Disk Drive Enclosures
3 years parts
1 to 5 business days
Hard Disk Drives (ATA, SATA)
6
1 year parts
1 to 5 business days
Hard Disk Drives (SCSI)
3 years parts
1 to 5 business days
Host Bus Adapters
3 years parts
1 to 5 business days
Memory
1 year parts
1 to 5 business days
Network Adapters (NIC)
1 year parts
1 to 5 business days
Optical Drives
3 years parts
1 to 5 business days
Power Protection and Management
Year 1: parts and onsite labor
Years 2-3: parts only
Parts: 1 to 5 business days
Labor: Next business day
Processors
3 years parts
1 to 5 business days
Racks and Rack Accessories
3 years parts
1 to 5 business days
Remote Insight Lights Out Edition II
boards
1 year parts
1 to 5 business days
Smart Array Shared Storage
3 years parts
3 years on-site
3 years labor
Next business day
Storage Array Controllers
3 years parts
1 to 5 business days
1
Table 2 describes ProLiant and IA-32 server option products only. The warranty terms for other options
available from HP are set forth in the limited warranty provided with those options.
2
Warranty Service indicated in this table reflects base level warranty offerings. Enhancements to base
warranty may be included with your HP Hardware Product; for current warranty information contact the
nearest HP Sales office.
3
HP may, at its sole discretion, determine that on-site warranty service is not necessary on a case-by-
case basis. HP will provide telephone support for any required BIOS and Firmware upgrades; such
upgrades will not be covered by HP’s onsite warranty service.
Response times are based on local standard
business days and working hours. Unless otherwise noted, all responses are measured from the time the
customer calls until HP has either established a mutually acceptable time for support to be performed, or HP
has begun to provide support or remote diagnostics. Next business day warranty service is based on
commercially-reasonable effort. In some countries and under certain supplier constraints, response time may
vary. If your location is outside the customary service zone, response time may be longer or there may be an
additional charge. Contact your local HP service organization for response time availability in your area.
4
HP Parts Warranty covers free replacement of defective parts only.
5
Targeted response time for parts is between 1 and 5 business days.
6
These options have a maximum warranty period of one (1) year regardless of the warranty period for the
system in which they are installed.
Global Limited Warranty and Technical Support
Europe, Middle East, and Africa
February 14, 2005
370967-023
6
