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Unable to connect to the Internet.

Cause

Solution

Select the

Cookies

check box and click the

Delete

button.

Cannot automatically launch Internet programs.

Cause

Solution

You must log on to your ISP before some programs will start.

Log on to your ISP and launch the desired program.

Solving software problems

Most software problems occur as a result of the following:

●

The application was not installed or configured correctly.

●

There is insufficient memory available to run the application.

●

There is a conflict between applications.

●

Be sure that all the needed device drivers have been installed.

●

If you have installed an operating system other than the factory-installed operating system, check to be

sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Computer will not continue and the HP logo does not display.

Cause

Solution

ROM issue - POST error has occurred.

Observe the beeps and LED lights on the front of the computer.

See Appendix A,

POST error messages on page 104

to determine

possible causes.

See the Worldwide Limited Warranty for terms and conditions.

Computer will not continue after HP logo screen displays.

Cause

Solution

System files may be damaged.

In Windows 7, use recovery media to scan hard drive for errors, or

use Windows Startup Repair to fix problems that might prevent

Windows from starting correctly. Windows Startup Repair is one

of the recovery tools in the System Recovery Options menu. You

can also create a system repair disc that contains the System

Recovery Options menu. If the problem is severe enough that

Startup Repair doesn't start on its own and you can't access the

System Recovery Options menu on your computer's hard disk,

you can get to the menu and start Startup Repair by using the

Windows installation disc or a system repair disc that you created

earlier.

In Windows 8, use Automatic Repair to fix problems that might

prevent Windows from starting correctly.

102 Chapter 7 Troubleshooting without diagnostics

Содержание ProDesk 405 G2

Страница 1: ...Maintenance and Service Guide HP ProDesk 405 G2 Microtower ...

Страница 2: ...issions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition July 2014 Document Part Number 762911 001 Product notice This guide describes features that are common to most models Some features m...

Страница 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ows 8 6 Activating the Windows Operating System 6 Downloading Windows 8 updates 6 Customizing the monitor display 7 3 Illustrated parts catalog 8 Computer major components 8 Cables 10 Misc parts 11 Drives 13 PCI boards 14 4 Routine care SATA drive guidelines and disassembly preparation 15 Electrostatic discharge information 15 Generating static 15 Preventing electrostatic damage to equipment 16 Pe...

Страница 6: ... 23 Preparation for disassembly 23 Access panel 24 Front bezel 25 Optical drive bezel blank 26 Memory 27 DIMMs 27 DDR3 SDRAM DIMMs 27 Installing DIMMs 28 Expansion cards 29 Drives 33 Drive positions 35 Removing a slim optical drive 36 Installing a slim optical drive 36 Removing a 3 5 inch hard drive 38 Installing a 3 5 inch hard drive 39 Removing a 2 5 inch hard drive 40 Installing a 2 5 inch hard...

Страница 7: ...roblems 77 Solving hard drive problems 78 Solving media card reader problems 80 Solving display problems 81 Solving audio problems 85 Solving printer problems 87 Solving keyboard and mouse problems 88 Solving Hardware Installation Problems 90 Solving Network Problems 92 Solving memory problems 96 Solving CD ROM and DVD problems 98 Solving USB flash drive problems 100 Solving front panel component ...

Страница 8: ...s operating system media purchased separately 120 Backing up restoring and recovering in Windows 7 120 Creating recovery media 121 Creating recovery media using HP Recovery Manager select models only 121 Creating recovery discs with HP Recovery Disc Creator select models only 122 Creating recovery discs 122 Backing up your information 123 System Restore 123 System Recovery 124 System Recovery when...

Страница 9: ...guration features Features may vary depending on the model For support assistance and to learn more about the hardware and software installed on your computer model run the HP Support Assistant utility Standard configuration features 1 ...

Страница 10: ...rive optional 5 Hard Drive Activity Light 2 Dual State Power Button 6 USB 3 0 Ports blue 3 Microphone Connector 7 Headphone Connector 4 SD Card Reader NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code 2 Chapter 1 Product features ...

Страница 11: ...3 DisplayPort Monitor Connector 9 USB 2 0 Ports black 4 Serial Connector 10 VGA Monitor Connector 5 RJ 45 Network Connector 11 PS 2 Keyboard Connector purple 6 PS 2 Mouse Connector green NOTE An optional second serial port and an optional parallel port are available from HP The integrated graphics cannot be enabled when a discrete graphics card is installed Rear panel components 3 ...

Страница 12: ...ach computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance 4 Chapter 1 Product features ...

Страница 13: ...mplete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers CAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that...

Страница 14: ...cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows Operating System The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your com...

Страница 15: ...he upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings 3 Click Personalize to change the display settings To customize the Desktop 1 Click the Desktop app on the Start screen 2 Right click on the desktop and then click Personalize to change display settings Activating and customizing the software in Windows 8 7 ...

Страница 16: ... changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 8 Chapter 3 Illustrated parts catalog ...

Страница 17: ... with Windows 8 1 Professional For use in models with NetClone the People s Republic of China only System board with AMD Quad Core A4 6250 Accelerated Processor with AMD Radeon HD 8330 Discrete Class Graphics 2 0GHz 2MB L2 cache 25W For use in models without Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in models with NetClone the P...

Страница 18: ...ed end SATA data cable 14 inch two straight ends DisplayPort cable DMS 59 to dual VGA cable DMS 59 to dual DVI cable Adapters USB 3 0 to USB 2 0 200 mm USB 3 0 to USB 2 0 China only DisplayPort to VGA DisplayPort to DVI DisplayPort to HDMI DVI to VGA DVI I to VGA BFR PVC free DVI I to VGA Standard 10 Chapter 3 Illustrated parts catalog ...

Страница 19: ...andard BFR PVC free 2 Speaker 3 Fan 4 Front I O assembly 5 Fan vent cover for use in models without a chassis fan 6 WLAN modules HP WLAN 802 11 a b g n Bluetooth 4 0 Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi BT4 0 Card reader Optical drive bezel blank Misc parts 11 ...

Страница 20: ...rive carrier 2 5 inch to 3 5 inch Removable frame carrier installs in optical drive bay includes adapter for 2 5 inch hard drives Mouse PS2 optical USB optical USB laser Washable Keyboards PS 2 USB USB unbranded Katydid Smart card CCID Wireless keyboard mouse and dongle kit for use in all countries except for Brazil Washable 12 Chapter 3 Illustrated parts catalog ...

Страница 21: ...ting SED 500 GB hybrid SSD 2 5 inch 500 GB 7200 rpm 3 5 inch 500 GB 7200 rpm 2 5 inch 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 180 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting SED 128 GB Solid state Drive SSD 120 GB Solid state Drive SSD Optical drive Blu ray BD RW SuperMulti XL Drive DVD RW drive DVD ROM drive Drives 13 ...

Страница 22: ...MD Radeon HD8490 DP PCIe x16 graphics card 1 GB AMD Radeon HD8470 PCIe x16 graphics card 2 GB for use only in the People s Republic of China 3 DisplayPort connector module 4 Nvidia GeForce GT630 DP PCIe x16 graphics card 2 GB 5 Printer port PCI card 6 Serial port PCI card 7 Intel PRO 1000 single port GbE NIC includes bracket 14 Chapter 3 Illustrated parts catalog ...

Страница 23: ...e may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows that Different activities generate different amounts of static elec...

Страница 24: ...t snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antis...

Страница 25: ...d cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasional...

Страница 26: ...uted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the ai...

Страница 27: ...ouse ensure that the power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 18 Service considerations Listed below are some of the considerations ...

Страница 28: ...applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the computer Avoid dropping drives from any hei...

Страница 29: ... mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault predict...

Страница 30: ...ires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves 22 Chapter 4 Routine care SATA drive guidelines and disassembly preparation ...

Страница 31: ...e all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system ...

Страница 32: ... access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Loosen the thumbscrew on the rear of the computer 1 then slide the panel back 2 and lift if off the computer 3 24 Chapter 5 Removal and replacement procedures Microtower ...

Страница 33: ...blic of China Front bezel for use in the People s Republic of China 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Front bezel 25 ...

Страница 34: ... remove the bezel blank 1 Remove the access panel Access panel on page 24 2 Remove the front bezel Front bezel on page 25 3 To remove the bezel blank press upward on the bottom tab and press downward on the top tab on the right side of the blank 1 and then rotate the blank off the front of the bezel 2 26 Chapter 5 Removal and replacement procedures Microtower ...

Страница 35: ...ith up to 16 GB of memory DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non EC...

Страница 36: ...scharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Open both latches of the memory module socket 1 and insert the memory module into the sock...

Страница 37: ...16 expansion slot that is downshifted to a x4 slot NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Acce...

Страница 38: ...or use a flatblade screwdriver to pry out one of the metal shields on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing b If you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Lift the card straight up 1 then away from the ...

Страница 39: ...ion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 8 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bottom of the bracket on the card slid...

Страница 40: ...cures the latch 3 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace the computer access panel 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the computer access panel was removed 14 Reconfigure the computer if necessary 32 Chapter 5 Removal and replacement procedur...

Страница 41: ...state Drive SSD 180 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting SED 128 GB Solid state Drive SSD 120 GB Solid state Drive SSD Drive adapters Hard drive carrier 2 5 inch to 3 5 inch Removable frame carrier installs in optical drive bay includes adapter for 2 5 inch hard drives When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be con...

Страница 42: ... properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extrem...

Страница 43: ...hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above NOTE The upper hard drive bay can contain either a 3 5 inch hard drive or a 2 5 inch hard drive but not both To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 35 ...

Страница 44: ...he cable itself to avoid damaging the cable 5 Push the green release latch on the right rear side of the drive toward the center of the drive 1 and push the rear of the drive forward to unlock it 2 and then slide the drive out of the drive bay 3 Installing a slim optical drive 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on pa...

Страница 45: ...e 2 6 Connect the power cable and data cable to the back of the optical drive 7 If installing a new drive connect the opposite end of the data cable to one of the white SATA connectors labeled SATA4 or SATA5 on the system board 8 Replace the front bezel 9 Replace the computer access panel 10 Reconnect the power cord and any external devices then turn on the computer 11 Lock any security devices th...

Страница 46: ...repare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Remove the front bezel Front bezel on page 25 4 Disconnect the power cable and data cable from the back of the hard drive 5 Remove the four 6 32 mounting screws 1 and slide the drive out of the bay 2 38 Chapter 5 Removal and replacement procedures Microtower ...

Страница 47: ...nting screws that were removed from the old drive to install the new one 4 Connect the power cable and data cable to the back of the hard drive 5 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems I...

Страница 48: ...puter for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Disconnect the power cable and data cable from the back of the hard drive 4 Disconnect the power cable and data cable from the back of the hard drive 5 Remove the four 6 32 mounting screws 1 and slide the drive out of the bay 2 40 Chapter 5 Removal and replacement procedures Microtower ...

Страница 49: ...nting screws that were removed from the old drive to install the new one 4 Connect the power cable and data cable to the back of the hard drive 5 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems I...

Страница 50: ... the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 If replacing a WLAN module remove the PCIe card that houses the module Expansion cards on page 29 Go to step 4 or If installing a WLAN module connect the module to the PCIe card and then install the PCIe card in the computer Expansion cards on page 29 Go to step 7 4 To remove a ...

Страница 51: ...gle and then pull it away to remove it from the socket 3 7 To install a WLAN module in the socket on the PCIe card noting the notch 1 in the socket insert the module into the socket 2 8 Press the module down into place 3 9 Tighten the two Phillips screws 4 that secure the module to the PCIe card WLAN module 43 ...

Страница 52: ...10 Connect the antenna cables from the module 5 44 Chapter 5 Removal and replacement procedures Microtower ...

Страница 53: ...l equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP origi...

Страница 54: ...h the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 b Insert the new battery and position the clip back into place NOTE After the battery has been replaced use the following steps to complete this procedure 5 Replace the computer access panel 6 Plug in the computer and turn o...

Страница 55: ...eparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 From the outside rear of the computer remove the Torx T15 screw that secures the DisplayPort module to the computer NOTE Chassis appearance may vary 4 From the inside of the computer pull the module straight up to disengage it from the system board connector To reinstall the DisplayPort connector module revers...

Страница 56: ...the access panel Access panel on page 24 3 Remove the front bezel Front bezel on page 25 4 From the inside of the computer disconnect the three front I O cables from the following system board connectors PB LED FRONTUSB3 0 FRONT AUD NOTE System board layout may vary 48 Chapter 5 Removal and replacement procedures Microtower ...

Страница 57: ... that secures the assembly to the chassis 7 Press the latch on the left side of the assembly 2 and then rotate the left side of the assembly into the chassis 3 8 From the inside of the chassis remove the assembly from the computer To reinstall the assembly reverse the removal procedure Front I O and power switch assembly 49 ...

Страница 58: ... 24 3 Loosen the four captive Torx T15 screws 1 that secure the heat sink to the system board and then disconnect the fan cable from the system board connector labeled CPUFAN 2 CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor 4 Lift the fan sink from atop the processor CAUTION Fan sink retaining screws should be tightened...

Страница 59: ... Remove the access panel Access panel on page 24 3 From the outside front of the chassis remove the two Torx T15 screws that secure the speaker to the front of the chassis 4 From the inside of the chassis disconnect the speaker cable from the system board connector labeled SPKR Speaker 51 ...

Страница 60: ...e the speaker cable from the clip built into the base of the chassis 1 and then remove the speaker from the chassis 2 To replace the speaker reverse the removal procedures 52 Chapter 5 Removal and replacement procedures Microtower ...

Страница 61: ... of the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 From the outside rear of the chassis remove the three Phillips screws that secure the fan to the chassis 4 From the inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 Fan 53 ...

Страница 62: ...5 Lift the fan out of the chassis 2 To install the fan reverse the removal procedure Be sure to orient the air flow out of the computer 54 Chapter 5 Removal and replacement procedures Microtower ...

Страница 63: ...mbly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Disconnect the power cables from the installed drives and the system board connectors NOTE Installed drives may vary 1 Main system board power connector labeled PWR 2 Processor system board power connector labeled PWRCPU 3 Primary hard drive 4 Optical drive Power supply 55 ...

Страница 64: ...r primary hard drive P5 connector primary optical drive P4 connector secondary hard drive 4 From the outside rear of the chassis remove the four silver Torx T15 screws that secure the power supply to the chassis 56 Chapter 5 Removal and replacement procedures Microtower ...

Страница 65: ...ide the power supply toward the front of the computer 2 rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 To install the power supply reverse the removal procedure Power supply 57 ...

Страница 66: ... Republic of China only System board with AMD Dual Core E1 6050 Accelerated Processor with AMD Radeon HD 8240 Discrete Class Graphics 2 0GHz 1MB L2 cache 25W For use in models without Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in models with NetClone the People s Republic of China only 1 Prepare the computer for disassembly Prepa...

Страница 67: ... system board out of the computer 3 When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS System board 59 ...

Страница 68: ...n power connector SPKR Speaker connector White Speaker DIMM1 DIMM1 Channel A Black Memory module FRONT Front I O Blue Front I O power switch DIMM2 DIMM2 Channel B White Memory module X1PCIEXP3 PCI Express x1 Black Expansion card PSWD Password jumper Green Clear system passwords X1PCIEXP2 PCI Express x1 Black Expansion card SATA0 SATA 3 0 Dark blue Hard drive X1PCIEXP1 PCI Express x1 Black Expansio...

Страница 69: ...Front I O power switch DISPLAYPORT DisplayPort Silver DisplayPort connector BAT Battery socket Black RTC battery VGA COMA Display connector Serial port connector Silver VGA and serial port connectors MEDIA External media connector Black External media device RJ45 USB Network USB port Silver Network connector and USB ports PAR Parallel port Black Optional parallel port PS2 PS 2 connector Silver Mou...

Страница 70: ... during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable removable media boot ability Solve system configuration errors detected but not automa...

Страница 71: ...4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To reset to factory settings or previously saved...

Страница 72: ...pyright notice Set Time and Date Allows you to set system time and date Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords Ignore ...

Страница 73: ...capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to UEFI Boot Sources Specify the order in which EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable oper...

Страница 74: ...lows you to enable disable Lock Legacy Resources determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports Stringent security enabling the stringent password disables the ability to reset the password by moving the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup ...

Страница 75: ... operating system ability to request a Reset to Factory Settings of the Embedded Security Device Default is disabled NOTE To enable this option a Setup password must be set No PPI provisioning Windows 8 only This option lets you set Windows 8 to bypass the PPI Physical Presence Interface requirement and directly enable and take ownership of the TPM on first boot You cannot change this setting afte...

Страница 76: ...n press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer Computer Setup Power NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 6 4 Computer Setup Power Option Description OS Power Management Idle Power Savings Extended Normal Allows certain operating systems to decrease the processors p...

Страница 77: ...Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices Select the Legacy device s IRQ DMA and I O Range The settings may not take effect for all operatin...

Страница 78: ...le table NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Computer Setup File on page 64 in the Computer Setup...

Страница 79: ...d The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 104 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a differen...

Страница 80: ...is turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 104 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps t...

Страница 81: ...is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access...

Страница 82: ...f you want to use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced Device Options There is no sound or sound volume is too low Cause Solution System volume may be set low or muted 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the exter...

Страница 83: ...an be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup In Windows 7 a Go to Start All Programs Accessories Run b Type msconfig and then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen r...

Страница 84: ... and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system boar...

Страница 85: ... or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 ...

Страница 86: ...of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page...

Страница 87: ...y and select Storage Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Sec...

Страница 88: ...on included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sur...

Страница 89: ...e boot menu 3 Change the boot sequence in F10 Computer Setup Solving display problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Blank screen no video Cause Solution Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monit...

Страница 90: ...ured to use an input that is not active Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth i...

Страница 91: ... or video connector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics drivers may not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up...

Страница 92: ...as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of y...

Страница 93: ...he appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Character Map to locate and select the appropriate symbol You can copy...

Страница 94: ... Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data The application is set to use a different audio device than speakers Some graphics cards support audio over the DisplayPort connection if applicable so ...

Страница 95: ...the Start screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct...

Страница 96: ...rinter will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging mouse...

Страница 97: ...sable or enable the Num Lock key in Computer Setup at Advanced Device Options Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the computer Shut down the computer using the keyboard Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select S...

Страница 98: ...the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 7 1 Solving Hardware Installation Problems A new device is not recognized as part of the system C...

Страница 99: ...eps and flashing LEDs are codes for specific problems 3 If you still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the syst...

Страница 100: ...the network cabling Table 7 2 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Disable the S5 Maximum Power Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced Device Options S5...

Страница 101: ...lashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device M...

Страница 102: ...puter Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match th...

Страница 103: ...web from a different computer The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standar...

Страница 104: ...ule is not installed in the DIMM1 or XMM1 socket Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC an...

Страница 105: ...imes Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving memory problems 97 ...

Страница 106: ...The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 90 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem I...

Страница 107: ...ermine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to...

Страница 108: ...e Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage Storage Options Ensure USB is enabled in Storage Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defect...

Страница 109: ...ou should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable mo...

Страница 110: ... POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages on page 104 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen displays Cause Solution System files may be damaged In Windows 7 use recovery media to scan hard drive for errors or use Windows ...

Страница 111: ...air 4 Select the account to use to begin Automatic Repair and type the password for the account Windows diagnoses the computer and attempts the repair it Illegal Operation has Occurred error message is displayed Cause Solution Software being used is not Microsoft certified for your version of Windows Verify that the software is certified by Microsoft for your version of Windows see program packagi...

Страница 112: ...es that may be encountered during POST NOTE The computer will beep once after a POST text message is displayed on the screen Control panel message Description Recommended action 101 Option ROM Checksum Error System ROM or expansion board option ROM checksum 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear ...

Страница 113: ... memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Ver...

Страница 114: ...mage Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis r...

Страница 115: ... the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 112 3 Reconfigure card resou...

Страница 116: ...d in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware 1...

Страница 117: ... the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A fan may be blocked or not turning OR The heat sink fan assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fa...

Страница 118: ...Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image 2 Replace the system board Red Power LED flashes nine times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 9 System powers on but is unable to boot 1 Check that...

Страница 119: ...s is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board 5 If the 5V_aux light on the system board is not turned on remove the expansion cards one at a time u...

Страница 120: ...puter by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 62 for information on backing up the CMOS settings Resetting the password jumper CAUTION If you...

Страница 121: ...The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at System board on page 58 5 Remove the jumper from pins 1 and 2 6 Place the jumper on either pin 1 or 2 but not both so that it does not get lost 7 Replace the access panel and reconnect the external equipment 8 Plug i...

Страница 122: ...ord again as shown current password 4 Press Enter Clearing and resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any ...

Страница 123: ... from the wall outlet The CMOS button will not clear CMOS if the power cord is connected NOTE For assistance locating the CMOS button and other system board components see the system board components image at System board on page 58 5 Replace the access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and ...

Страница 124: ...ics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears 2 Press F2 or select Diagnostics F2 Pressing F2 signals the system to search for the diagnostics in the following locations a A connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloadi...

Страница 125: ...er the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Downloading HP PC Hardware Diagnostics UEFI to a USB device 117 ...

Страница 126: ...been replaced You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory NOTE Any information on the USB flash drive will be erased before the recovery media is created To create the Windows 8 1 re...

Страница 127: ...d the Driver Recovery media purchased separately see Recovery using Windows operating system media purchased separately on page 120 3 If the HP Recovery partition is listed restart the computer and then press esc while the HP logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Reset 8 Fol...

Страница 128: ...yboard key 4 Follow the on screen instructions After the repair is completed and the Windows desktop appears 1 Remove the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you ...

Страница 129: ...computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs If Security and Protection is listed continue with the steps in Creating recovery media using HP Recove...

Страница 130: ...enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create re...

Страница 131: ...t are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these ...

Страница 132: ... file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 124 or System Recovery when Windows is not responding on page 125 Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately See System Recove...

Страница 133: ...ows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 121 If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD an...

Страница 134: ...ystem DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you hav...

Страница 135: ...ndows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 127 ...

Страница 136: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Страница 137: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Страница 138: ...HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security System Security from the main menu If the Embedded Security Device Support option is set to Disable skip to step 7 5 To erase all security keys from the TPM Under Embedded Security Device in the System Security menu configure Reset to Factory Settings to Reset NOTE Although the TPM security keys will be cleared data in...

Страница 139: ...ll other user configurable non volatile memory settings are reset to their factory default values 14 Enter the F10 setup utility 15 Select File Default Setup Restore Factory Settings as Default This will set the default settings back to the factory defaults 16 Select File Apply Defaults and Exit 17 Shut down the computer remove the AC power cord and place the blue green jumper back on header E49 R...

Страница 140: ...wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Standard Efficiency 300W 180W active PFC 230 VAC input only 180W Reg 115V 230 VAC input only High Efficiency 80 PLUS Bronze 180W active PFC EStar 6 82 85 82 efficient at 20 50 100 load 115V 82 85 82 efficient at 20 50 100 load 230V Rated Voltage Range1 200 240 VAC 300...

Страница 141: ...tem to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 2 High efficiency power supply is a requirement for ENERGY STAR qualification in conjunction with a select range of processors and modules 133 ...

Страница 142: ...Driver Recovery media Windows 120 Driver Recovery media Windows 8 1 120 drives 13 cable connections 33 installation 33 locations 35 E electrostatic discharge ESD 15 preventing damage 16 error codes 104 109 messages 104 expansion card installation 29 removal 29 F F10 Setup access problem 73 f11 recovery Windows 8 118 f11 recovery Windows 8 1 118 fan illustrated 11 fan sink illustrated 11 removal an...

Страница 143: ... problems 87 problems audio 85 CD ROM or DVD 98 Computer Setup 73 F10 Setup 73 flash drive 100 front panel 100 general 73 hard drive 78 hardware installation 90 Internet access 101 keyboard 88 Media Card Reader 80 memory 96 monitor 81 mouse 88 network 92 power 77 printer 87 software 102 product ID location 4 R rear fan removal and replacement 53 rear panel components 3 recovery discs steps for cre...

Страница 144: ...rmation 123 backup and recovery 120 Backup and Restore 123 creating backups 121 creating recovery media 121 creating system restore points 121 hard drive recovery 124 Help and Support 120 steps for creating recovery discs 122 steps for creating recovery media 121 steps for creating recovery USB flash drive 122 System Recovery 124 System Recovery using recovery media 125 System Restore 123 Windows ...

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