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Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running

properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified

Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a

firmware feature.

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to

determine whether the computer hardware is functioning properly. The tool runs within the Windows operating

system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.

To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics Windows on

page 82

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio

and video palette, you must perform troubleshooting steps before you can receive a failure ID.

▲

You have several options after you receive a failure ID:

●

Select Next to open the Event Automation Service (EAS) page, where you can log the case.

– or –

●

Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the

case.

– or –

●

Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP Support

Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.

Using HP PC Hardware Diagnostics

Содержание ProBook 635 Aero G7

Страница 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Страница 2: ...for technical or editorial errors or omissions contained herein First Edition April 2021 Document Part Number M74088 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers softwar...

Страница 3: ...ts that should be accessed by only an authorized service provider IMPORTANT See Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iii ...

Страница 4: ...uter air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user acces...

Страница 5: ...nents 17 Display assembly subcomponents 23 Cable Kit 25 Plastics Kit 26 Miscellaneous parts 26 4 Removal and replacement procedures preliminary requirements 29 Tools required 29 Service considerations 29 Plastic parts 29 Cables and connectors 29 Drive handling 30 Electrostatic discharge information 30 Generating static electricity 30 Preventing electrostatic damage to equipment 31 Personal groundi...

Страница 6: ...s only 81 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 82 Accessing HP PC Hardware Diagnostics Windows from the Start menu select products only 82 Downloading HP PC Hardware Diagnostics Windows 82 Downloading the latest HP PC Hardware Diagnostics Windows version from HP 82 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 83 Downloading HP Hardware ...

Страница 7: ...elect products only 90 10 Specifications 91 Computer specifications 91 33 8 cm 13 3 in display specifications 92 Solid state drive specifications 92 Solid state drive specifications SATA 3 93 11 Statement of memory volatility 95 Current BIOS steps 95 Nonvolatile memory usage 97 Questions and answers 99 Using HP Sure Start select products only 101 12 Power cord set requirements 103 Requirements for...

Страница 8: ...viii ...

Страница 9: ... eDP for HD webcam bent display panel typical brightness 250 nits 33 8 cm 13 3 in LCD FHD 1920 1080 antiglare WLED UWVA 45 CG eDP for HD IR webcam bent display panel typical brightness 250 nits 33 8 cm 13 3 in LCD FHD 1920 1080 antiglare WLED UWVA 100 CG sRGB eDP panel self refresh PSR for HD IR LPALS webcam bent display panel typical brightness 400 nits 33 8 cm 13 3 in LCD FHD 1920 1080 antiglare...

Страница 10: ... Bluetooth 5 MU MIMO supported Intel Wi Fi 6 AX200 Bluetooth 5 non vPro 802 11ax 2 2 MU MIMO supporting gigabit file transfer speeds Compatible with Miracast devices Two WLAN antennas configured at top of panel on models without WWAN configured at hinge cap on models with WWAN Supports HP Connection Optimizer with data analytics Supports Static BIOS SAR for Intel modules and Realtek modules Suppor...

Страница 11: ...ight angle 4 5 mm for use in Argentina 65 W right angle 4 5 mm EM 65 W straight USB Type C 45 W right angle 4 5 mm 45 W right angle 4 5 mm for use in Argentina 45 W right angle 4 5 mm 2 prong Japan only 45 W straight USB Type C Power cord 3 wire C5 1 0 m 3 3 ft conventional 2 wire C7 1 0 m 3 3 ft conventional Security Trusted Platform Module TPM 2 0 Infineon soldered down Touch fingerprint sensor ...

Страница 12: ...e Indonesia Market PPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC Market PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus Windows 10 Pro 64 StF MSNA Standard Windows 10 ...

Страница 13: ... AC adapter that has a USB Type C connector supplying power to the computer and if needed charging the computer battery and Connects a USB device provides high speed data transfer and for select products charges small devices when the computer is on or in Sleep mode and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables adapters or both purchased sep...

Страница 14: ...TE The security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled or stolen 2 USB SuperSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transfer and charges small devices even when the computer is off 3 USB SuperSpeed port Connects a USB device provides high speed data transfer and for select products charges small...

Страница 15: ...d 3 Camera light select products only On One or more cameras are in use 4 Camera s select products only Allow s you to video chat record video and record still images Some cameras also allow a facial recognition logon to Windows instead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product 5 Camera privacy cover select products only ...

Страница 16: ...P Documentation in the taskbar search box and then select HP Documentation Keyboard area Keyboards can vary by language Touchpad The touchpad settings and components are described here Touchpad settings You learn how to adjust the touchpad settings and components here Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures 1 Type touchpad settings in the taskbar search...

Страница 17: ...inger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Lights Use the illustration and table to identify the lights on the computer Lights 9 ...

Страница 18: ...n 5 Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power 6 Fn lock light On The fn key is locked B...

Страница 19: ...mputer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer stops responding and shutdown pro...

Страница 20: ...ial keys and their descriptions Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with another key Such key combinations are called hot keys 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequen...

Страница 21: ...er options Right click the Power meter icon and then select Power Options Bottom Use the illustration and table to identify the bottom component Table 2 8 Bottom component and description Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle ...

Страница 22: ...t be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of these examples Refer to the illustration that most closely matches the service label on your computer Table 2 9 Service label components Component 1 HP product name 2 Warranty period 3 Product ID 4 Serial number Table 2 10 Service label ...

Страница 23: ...ce when inserting or removing a SIM card Determining the correct SIM card size for your computer Before purchasing a SIM card follow these instructions to determine the correct SIM card size for your computer 1 Go to http www hp com support and then search for your computer by product name or number 2 Select Product Information 3 Refer to the listed options to determine which card to purchase Inse...

Страница 24: ...To remove the SIM card press in gently on the card to disengage the SIM lock and then remove it from the slot 16 Chapter 2 Components ...

Страница 25: ...TE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Illustrated part...

Страница 26: ...formation see Display assembly subcomponents on page 23 2 Top cover keyboard with backlight and privacy filter includes backlight cable and keyboard cable For use in Belgium M30683 A41 For use in Brazil M30683 201 For use in Bulgaria M30683 261 For use in Canada M30683 DB1 For use in the Czech Republic and Slovakia M30683 FL1 For use in Denmark M30683 081 18 Chapter 3 Illustrated parts catalog ...

Страница 27: ... M30683 131 For use in Romania M30683 271 For use in Russia M30683 251 For use in Saudi Arabia M30683 171 For use in Slovenia M30683 BA1 For use in South Korea M30683 AD1 For use in Spain M30683 071 For use in Sweden and Finland M30683 B71 For use in Switzerland M30683 BG1 For use in Taiwan M30683 AB1 For use in Thailand M30683 281 For use in Turkey M30683 141 For use in Ukraine M30683 BD1 For use...

Страница 28: ...1 FP1 For use in Norway M30681 091 For use in Portugal M30681 131 For use in Romania M30681 271 For use in Russia M30681 251 For use in Saudi Arabia M30681 171 For use in Slovenia M30681 BA1 For use in South Korea M30681 AD1 For use in Spain M30681 071 For use in Sweden and Finland M30681 B71 For use in Switzerland M30681 BG1 For use in Taiwan M30681 AB1 For use in Thailand M30681 281 For use in T...

Страница 29: ...frica M30682 FP1 For use in Norway M30682 091 For use in Portugal M30682 131 For use in Romania M30682 271 For use in Russia M30682 251 For use in Saudi Arabia M30682 171 For use in Slovenia M30682 BA1 For use in South Korea M30682 AD1 For use in Spain M30682 071 For use in Sweden and Finland M30682 B71 For use in Switzerland M30682 BG1 For use in Taiwan M30682 AB1 For use in Thailand M30682 281 F...

Страница 30: ...n 5 PRO 5600U processor for use on computer models with WWAN capability M52737 001 Equipped with an AMD Ryzen 5 PRO 5600U processor for use on computer models without WWAN capability M52736 001 Equipped with an AMD Ryzen 3 PRO 5400U processor for use on computer models with WWAN capability M52735 001 Equipped with an AMD Ryzen 3 PRO 5600U processor for use on computer models without WWAN capabilit...

Страница 31: ...it as spare part number M30646 001 M03434 001 16 Fingerprint reader bracket M30665 001 WLAN module not illustrated Intel Wi Fi 6 AX200 Bluetooth 5 non vPro L35282 005 Realtek RTL8822CE 802 11ac 2 2 Wi Fi Bluetooth 5 L44796 005 Intel XMM 7360 LTE Advanced Cat 9 WWAN module not illustrated L70760 002 Display assembly subcomponents To identify the display assembly subcomponents use this illustration ...

Страница 32: ... with privacy filter M52479 001 For use on computer models with display panels with 400 nit brightness M52748 001 For use on computer models with display panels with 250 nit brightness M52747 001 2 Display back cover Models with WWAN thin M75285 001 Models with WLAN thick M30654 001 Models with WLAN thin M30655 001 24 Chapter 3 Illustrated parts catalog ...

Страница 33: ...icrophone module M30671 001 10 Hub board For use in models with an RGB camera or microphone module M30672 001 For use in models with an IR camera M30673 001 LCD Support Kit includes double sided tape and foam sponge not illustrated M33161 001 Display cable included in Display Cable Kit not illustrated M30647 001 Camera cable included in Cable Kit not illustrated M30646 001 Cable Kit To identify th...

Страница 34: ...e protective shield for models without WWAN Solid state drive protective shield Miscellaneous parts To identify the miscellaneous parts use this table Table 3 5 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter 120 W HP Smart Adapter PFC slim 7 4 mm L57117 001 65 W nPFC SMART 3 pin 4 5 mm 710412 001 65 W nPFC SMART 4 5 mm EM 913691 850 65 W nPFC USB C 1 8 m 5 ...

Страница 35: ...eden L19361 001 India L19363 001 Israel L19362 001 Italy L19364 001 Japan L19365 001 North America L19367 001 People s Republic of China L19368 001 South Africa L19369 001 South Korea L19366 001 Switzerland L19370 001 Taiwan L19372 001 Thailand L19371 001 The United Kingdom L19373 001 Power cord C5 conventional 1 8 m 6 ft Argentina L19357 002 Australia L19358 002 Brazil L19359 002 Denmark L19360 0...

Страница 36: ...ers continued Component Spare part number People s Republic of China L19368 002 South Africa L19369 002 South Korea L19366 002 Switzerland L19370 002 Taiwan L19372 002 Thailand L19371 002 The United Kingdom L19373 002 28 Chapter 3 Illustrated parts catalog ...

Страница 37: ...work area to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required t...

Страница 38: ...ctrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function n...

Страница 39: ...ansport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive com...

Страница 40: ... or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends c...

Страница 41: ...itive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings ...

Страница 42: ...34 Chapter 4 Removal and replacement procedures preliminary requirements ...

Страница 43: ...ion about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions You must remove replace or loosen as many as 6 screws when you service Customer Self Repair parts Make special note of each screw size and location during removal and replacement Preparation for disassembly To prepare to disassemble the computer use thes...

Страница 44: ...sassembly see Preparation for disassembly on page 35 Remove the bottom cover 1 Loosen the five captive Phillips screws that secure the bottom cover to the computer 2 Starting near the hinges use a nonmarking nonconductive tool to release the edges of the bottom cover from the computer 1 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 45: ...L83673 001 Memory module cover included in Miscellaneous Parts Kit M30663 001 Before removing the memory follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 35 2 Remove the bottom cover see Bottom cover on page 35 3 Disconnect the battery cable from the system board see Battery on page 43 If you are replacing a memory module remove the existing memory ...

Страница 46: ... hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 38 Chapter 5 Removal and replacement procedures for Custom...

Страница 47: ...own on the module until the side retention clips snap into place 3 3 Replace the cover by inserting the edges of the cover into the clips on the system board that surround the memory modules 1 Memory modules 39 ...

Страница 48: ...id state drive cover included in Miscellaneous Parts Kit M30663 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 35 2 Remove the bottom cover see Bottom cover on page 35 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the solid state drive Use the tab 1 to lift the cover of...

Страница 49: ...1 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to the computer 2 Pull the drive away from the socket to remove it 2 Solid state drive 41 ...

Страница 50: ...e system board near the sides of the solid state drive To install the solid state drive reverse the removal procedures NOTE Solid state drives are designed with a notch to prevent incorrect insertion 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 51: ... and then follow the on screen instructions You must remove replace or loosen as many as 40 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 29 f...

Страница 52: ...n cause shorting across the connectors Before removing the battery follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased ...

Страница 53: ... country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 3 Disconnect the battery cable from the system b...

Страница 54: ...tective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module WWAN module To remove the WWAN module use this procedure and illustration 46 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 55: ...Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the WWAN module 1 Remove the protective piece from the antenna connectors 1 2 Disconnect the WWAN antenna cables 2 from the terminals on the WWAN module 3 Remove the Phillips M2 0 2 0...

Страница 56: ...e must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module RTC battery To remove the RTC battery use this procedure and illustration 48 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 57: ...ee Battery on page 43 Remove the RTC battery 1 Disconnect the battery cable from the system board 1 2 Use a tool to release the battery from the computer 2 Reverse this procedure to install the RTC battery Speakers To remove the speakers use this procedure and illustration Table 6 5 Speaker description and part number Description Spare part number Speaker Kit M30648 001 Before removing the speaker...

Страница 58: ...r cable description and part number Description Spare part number Power connector cable M15626 001 Before removing the power connector cable follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the power connector c...

Страница 59: ...es included in Cable Kit M30646 001 Before removing the USB board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the USB board 1 Disconnect the smaller cable from the USB board 1 2 Disconnect the larger cable ...

Страница 60: ...gerprint reader board bracket M36397 001 Before removing the fingerprint reader board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 3 Remove the battery see Battery on page 43 Remove the fingerprint reader board 1 Remove the Phillips M2 0 2 0 screw 1 that secures the fingerprint reader brac...

Страница 61: ...le as a spare part component Touchpad cable included in Cable Kit M30646 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 3 Remove the battery see Battery on page 43 Remove the touchpad 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Remove th...

Страница 62: ...an M30650 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the fan 1 Remove the cables from the clips on the side of the fan 1 2 Disconnect the fan cable from the system board 2 54 Ch...

Страница 63: ...rt numbers Description Spare part number Heat sink M30651 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the heat sink 1 In the order indicated on the heat sink loosen the fou...

Страница 64: ...ed with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the heat sink 1 and associated system board component 2 Reverse this procedure to install the heat sink System board To remove the system board use these procedures and illustrations 56 Chapter 6 Removal and replacement procedures for authorize...

Страница 65: ...with an AMD Ryzen 5 PRO 5600U processor for use on computer models without WWAN capability M52736 001 Equipped with an AMD Ryzen 3 PRO 5400U processor for use on computer models with WWAN capability M52735 001 Equipped with an AMD Ryzen 3 PRO 5400U processor for use on computer models without WWAN capability M52734 001 Before removing the system board follow these steps 1 Prepare the computer for ...

Страница 66: ... battery cable 12 Fingerprint reader cable ZIF select products only 13 2 Remove the cables from the clip in the bracket 1 3 Remove the four Phillips M2 0 4 0 screws 2 that secure the bracket to the system board and then remove the bracket 3 The plastic bracket is available in the Plastics Kit as spare part number M30663 001 58 Chapter 6 Removal and replacement procedures for authorized service pro...

Страница 67: ...4 Remove the two Phillips M2 0 4 0 screws 1 and the three Phillips M2 0 2 0 screws 2 that secure the system board to the computer 5 Remove the SIM card insert from the computer 1 System board 59 ...

Страница 68: ...e not available as spare parts Spare parts for displays are available only at the subcomponent level Before removing the display panel follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 43 2 Remove the bottom cover see Bottom cover on page 35 3 Disconnect the battery cable from the system board see Battery on page 43 4 Remove the power connector cable...

Страница 69: ...e display cable 3 and the antenna cables from the WLAN module 4 3 Remove the six Phillips M2 5 4 0 screws that secure the display assembly to the computer 4 Rotate the display to open the hinges 1 Display assembly 61 ...

Страница 70: ...e bezel from the display 4 The display bezel is available using the following spare part numbers M30658 001 For use in models with an IR camera and ambient light sensor M30657 001 For use in models with an IR camera M30656 001 For use in models with an RGB camera M30659 001 For use in models with a microphone module no camera 62 Chapter 6 Removal and replacement procedures for authorized service p...

Страница 71: ...the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed c Rotate the display panel over and place it next to the display enclosure 4 The display panel is available using the following spare part numbers M52479 001 For use on computer models with display panels with privacy filter M52748 001 For use on computer models with display panels wi...

Страница 72: ...ith the groove on the edge of cover 3 c Peel the protective layer from the top of the adhesive strips 4 d Install the previously selected alignment tools onto the upper left and right corners of the display rear cover 5 e Insert the top of the panel into the top of the display rear cover 6 and then rotate the panel into place 7 Be sure that the upper corners of the panel are positioned up against ...

Страница 73: ...f Remove the alignment tool g Replace the bezel by pressing along the bottom sides and then top of the bezel to snap it into place Display assembly 65 ...

Страница 74: ...then close the display 2 i Position the computer upside down on a table j Leave the computer upside down on the table for 20 minutes to allow the adhesive to set k Position the computer upright on a table 66 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 75: ...y enclosure a Remove the Phillips M1 2 3 0 screw 1 that secures the hinge cover to the display b Slide the hinge cover toward the right 2 c Rotate the bottom of the hinge cover up and then remove it from the display 3 d Note the location of all cables that are hidden by the hinge cover so that you can be sure to properly route the cables during reassembly The hinge cover is available in the Plasti...

Страница 76: ...rmine proper cable routing The WWAN antenna cables and display cable route through the right hinge 1 The WLAN antenna cables and display cable route through the left hinge 2 12 If you need to remove the hub board from the display a Disconnect the display cable from the ZIF connector 1 on the hub board 68 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 77: ...e part numbers M30673 001 for use on computer models equipped with an IR camera and M30672 001 for use on computer models equipped with an RGB camera or microphone module 13 If you need to remove the ambient light sensor from the display disconnect the cable from the reverse ZIF connector on the board 1 and then use a tool 2 to release the sensor from the computer 3 The ambient light sensor is ava...

Страница 78: ...over 1 and then disconnect the cable from the reverse ZIF connector on the module 2 The camera module is available using spare part numbers M30660 001 on computer models equipped with an HD camera and M30661 001 on computer models equipped with an IR camera The microphone module is available using spare part number M30671 001 NOTE For installation note that the cable routes under the camera module...

Страница 79: ... 2 and then remove the cable 3 The display panel cable is available using spare part number M30647 001 17 If you need to remove the camera cable disconnect the cable from the ZIF connector on the hub board and then peel the cable off the inside of the display back cover to remove it The camera cable is available in the Cable Kit spare part number M30646 001 Display assembly 71 ...

Страница 80: ...k cover 1 peel the antennas off the inside of the cover 2 and then remove the antennas and cables 3 20 If you need to remove the ambient light sensor cable disconnect the cable from the ZIF connectors on the ambient light sensor board 1 and hub board 2 and then peel the cable off the inside of the display back cover to remove it 3 The ambient light sensor cable is available in the Cable Kit spare ...

Страница 81: ...ub board 2 and then peel the cables off the inside of the display back cover to remove them 3 The second ambient light sensor cable is available in the Cable Kit spare part number M30646 001 The display back cover is available using the following spare part numbers M30653 001 Models with WWAN thin M30654 001 Models with WLAN thick Display assembly 73 ...

Страница 82: ... Arabia M30683 171 Denmark Finland and Norway M30683 DH1 Slovakia M30683 BA1 France M30683 051 South Korea M30683 AD1 Germany M30683 041 Spain M30683 071 Greece M30683 151 Sweden and Finland M30683 B71 Hungary M30683 211 Switzerland M30683 BG1 Iceland M30683 DD1 Taiwan M30683 AB1 India M30683 D61 Thailand M30683 281 Israel M30683 BB1 Turkey M30683 141 Italy M30683 061 Ukraine M30683 BD1 Japan M306...

Страница 83: ...le Belgium M30682 A41 Northern Africa M30682 FP1 Brazil M30682 201 Norway M30682 091 Bulgaria M30682 261 Portugal M30682 131 Canada M30682 DB1 Romania M30682 271 Czech Republic and Slovenia M30682 FL1 Russia M30682 251 Denmark M30682 081 Saudi Arabia M30682 171 Denmark Finland and Norway M30682 DH1 Slovakia M30682 BA1 France M30682 051 South Korea M30682 AD1 Germany M30682 041 Spain M30682 071 Gre...

Страница 84: ...76 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 85: ...Windows Backup locally with an external USB drive or using online tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can u...

Страница 86: ...t this PC NOTE The options Remove everything and then Fully clean the drive can take several hours to complete and leave no information on your computer It is the safest way to reset your computer before you recycle it 3 Recover using HP Recovery media For more information see Recovering using HP Recovery media on page 78 For more information about the first two methods see the Get Help app Select...

Страница 87: ...h keyboards attached turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards turn on or restart the tablet quickly press and hold the volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you wa...

Страница 88: ...80 Chapter 7 Backing up restoring and recovering ...

Страница 89: ...are Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a...

Страница 90: ...elect products only After HP PC Hardware Diagnostics Windows is installed follow these steps to access it from the Start menu 1 Select the Start button 2 Right click HP PC Hardware Diagnostics for Windows select More and then select Run as administrator 3 When the tool opens select the type of diagnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic...

Страница 91: ...HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows navigate to the folder on your computer or the USB flash drive where the exe file downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI Unified Extensible Firmware Interface allows you to run diagnostic tests to determine w...

Страница 92: ...Diagnostics UEFI version on page 84 b Hard drive c BIOS 3 When the diagnostic tool opens select a language select the type of diagnostic test you want to run and then follow the on screen instructions Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations HP PC Hardware Diagnostics UEFI is n...

Страница 93: ...tics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download Remote Diagnostics...

Страница 94: ...h drive to run remote diagnostics Set a location for storing the test results You can also set the user name and password that you use for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Adv...

Страница 95: ...puter Setup using one or more methods To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer ...

Страница 96: ...e BIOS version To decide whether you need to update Computer Setup BIOS first determine the BIOS version on your computer You can access BIOS version information also known as ROM date and System BIOS by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup See Using Computer Setup on page 87 2 Select Main and then select System Information 3 To exit Compu...

Страница 97: ...ur hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates Installing a BIOS update BIOS installation procedures vary Follow any instructions that are displayed on the screen after th...

Страница 98: ...sponsible for any related liabilities NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Using Computer Setup on page 87 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with ...

Страница 99: ...it panel and above 17 95 mm 0 71 in Height 250 nit panel 19 2 mm 0 76 in Weight 400 nit panel no WWAN 42 Whr battery 0 999 kg 2 20 lbs 400 nit panel WWAN 53 Whr battery 1 079 kg 2 38 lbs 250 nit panel no WWAN 53 Whr battery 1 149 kg 2 53 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C...

Страница 100: ...iewing angle UWVA Backlight LED Display panel interface eDP Solid state drive specifications This section provides specifications for your solid state drives Table 10 3 Solid state drive specifications 256 GB 512 GB 1 TB Dimensions Height 1 0 mm 1 0 mm 1 0 mm Length 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm Weight 10 g 10 g 10 g Interface type PCIe PCIe PCIe Ready time maximum to not b...

Страница 101: ...r details Solid state drive specifications SATA 3 This section provides specifications for your solid state drive Table 10 4 Solid state drive specifications 128 GB Dimensions Height 1 35 mm Weight 10 g Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times logical 0 1 ms Transfer rate up to 540 MB s Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 ...

Страница 102: ...94 Chapter 10 Specifications ...

Страница 103: ...llowing steps to remove personal data from the computer including the nonvolatile memory found in Intel based and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal d...

Страница 104: ... Select the Main menu select Apply Factory Defaults and Exit select Yes to save changes and exit and then select Shutdown k Reboot the system If the system has a Trusted Platform Module TPM fingerprint reader or both one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor Press or tap f1 to accept or f2 to reject l Remove all power and system batteries for at ...

Страница 105: ...see Using HP Sure Start select products only on page 101 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 bytes No Yes Stores system date and time and noncritical data RTC battery bac...

Страница 106: ...gine Code is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space...

Страница 107: ...rely erase any information on your hard drive See question and answer 6 for steps to securely erase information The restore defaults feature does not reset the Custom Secure Boot keys See question and answer 7 for information about resetting the keys a Turn on or restart the computer and then quickly press esc b Select Main and then select Apply Factory Defaults and Exit c Follow the on screen ins...

Страница 108: ... party tools are available to read SPD memory 5 What is meant by Restore the nonvolatile memory found in Intel based system boards This message relates to clearing the Real Time Clock RTC CMOS memory that contains computer configuration data 6 How can the BIOS security be reset to factory defaults and erase the data IMPORTANT Resetting results in the loss of information These steps do not reset Cu...

Страница 109: ...restores the BIOS to its previously safe state without user intervention Those select computer models ship with HP Sure Start configured and enabled HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration Advanced users can customize the default configuration To access the latest documentation on HP Sure Start go to http www hp com support...

Страница 110: ...102 Chapter 11 Statement of memory volatility ...

Страница 111: ...han 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanica...

Страница 112: ...wo pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be ...

Страница 113: ...7 For 127 V ac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type H05VV F three conductor 0 75 mm or 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 105 ...

Страница 114: ...106 Chapter 12 Power cord set requirements ...

Страница 115: ...tery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle Recycling 107 ...

Страница 116: ...108 Chapter 13 Recycling ...

Страница 117: ...puter specifications 91 connector power 5 6 D display specifications 91 92 display assembly subcomponents 23 display back cover illustrated 23 spare part number 23 display bezel illustrated 23 spare part number 23 display cable illustrated 23 spare part number 23 display components 7 display panel illustrated 23 product description 1 spare part number 23 E electrostatic discharge ESD 29 30 prevent...

Страница 118: ...ct description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 6 USB Type C power connector and SuperSpeed port 5 power button identifying 11 12 power connector identifying 6 identifying USB Type C 5 power connector cable illustrated 21 removal 50 spare part number 21 50 power cord requirements for all countries 103 requirements for specific countries and regions 103 set requiremen...

Страница 119: ...are part numbers 21 56 system memory removing personal data from volatile 95 system restore 78 system restore point creating 77 T top cover keyboard illustrated 18 20 spare part numbers 18 20 touchpad illustrated 22 removal 53 settings 8 spare part number 22 53 touchpad buttons identifying 9 touchpad zone identifying 9 TPM settings 90 transporting guidelines 29 33 traveling with the computer 13 U ...

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