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Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system

repair media and your initial backup immediately after initial system setup. As you add new software

and data files, you should continue to back up your system on a regular basis to maintain a

reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.

Performing a system recovery

There are several options for recovering your system. Choose the method that best matches your

situation and level of expertise:

●

When your tablet is not working properly and you need to regain system stability, the Windows

Refresh option allows you to start fresh and keep what is important to you. For more information,

see Windows Help and Support.

●

Windows recovery tools: You can use Windows Backup and Restore to recover information you

have previously backed up. You can also use Windows Startup Repair to fix problems that might

prevent Windows from starting correctly. See

Using the Windows recovery tools on page 38

●

F11 HP Recovery tools: You can use the F11 tools to recover your original hard drive image.

The image includes the Windows operating system and software programs installed at the

factory. See

Using F11 HP Recovery tools on page 39

●

The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove

personal information before you give away or recycle your tablet. For more information on these

features, see Windows Help and Support.

NOTE:

If you are unable to boot (start up) your tablet, contact support.

Using the Windows recovery tools

When your tablet is not working properly and you need to regain system stability, the Windows

Refresh option allows you to start fresh and keep what is important to you.
Windows recovery tools offer you the ability to recover information you previously backed up as well

as refresh the tablet.
The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove

personal information before you give away or recycle your tablet. For more information on these

features, see Windows Help and Support.
To recover information you previously backed up, see Windows Help and Support for steps on

restoring files and folders.
To recover your information using Windows Startup Repair, follow these steps:

CAUTION:

Some Startup Repair options will completely erase and reformat the hard drive. All files

you have created and any software installed on the tablet are permanently removed. When

reformatting is complete, the recovery process restores the operating system, as well as the drivers,

software, and utilities from the backup used for recovery.

NOTE:

An external flash drive may be required to perform this procedure.

38 Chapter 12 Backup and recovery

Содержание Pro Tablet 608 G1

Страница 1: ...User Guide ...

Страница 2: ... contained herein First Edition July 2015 Document Part Number 822472 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Not all features are available in all editions of Windows This tablet may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality ...

Страница 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...om series processor and a Windows operating system If your tablet is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your tablet will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 6: ...vi Processor configuration setting select models only ...

Страница 7: ...nly 9 Using GPS select models only 9 Using Bluetooth wireless devices select models only 10 Connecting Bluetooth devices 10 Sharing using NFC select models only 10 4 Multimedia 11 Audio 11 Adjusting the volume 11 Connecting headphones 11 Using sound settings 11 Webcam 12 Video 12 Discovering and connecting to Miracast compatible wireless displays select models only 12 5 Navigating the screen 13 Us...

Страница 8: ...ing microSD cards 21 Removing a microSD card 22 8 Maintaining your tablet 23 Updating programs and drivers 23 Cleaning your tablet 23 Cleaning procedures 24 Cleaning the display 24 Cleaning the sides or cover 24 Traveling with or shipping your tablet 25 9 Securing your tablet and information 26 Using passwords 26 Setting Windows passwords 26 Setting Setup Utility BIOS passwords 27 Managing a BIOS ...

Страница 9: ...rsion 33 Downloading a BIOS update 34 11 Using HP PC Hardware Diagnostics UEFI 35 Downloading HP PC Hardware Diagnostics UEFI 35 12 Backup and recovery 37 Creating recovery media and backups 37 Creating recovery media 37 Backing up your information 38 Performing a system recovery 38 Using the Windows recovery tools 38 Using F11 HP Recovery tools 39 Changing the boot device order 40 13 Support 41 C...

Страница 10: ...x ...

Страница 11: ...ftware Protect your tablet from damage caused by viruses The software may be preinstalled on the tablet For more information see Using antivirus software on page 28 Find installed software Access a list of the software preinstalled on the tablet From the Start screen swipe to the left until the arrow appears in the lower left corner of the Start screen tap the arrow and then select from the displa...

Страница 12: ...app or From the Windows desktop tap the question mark icon in the taskbar 2 Select My computer and then select User guides or Go to http www hp com ergo Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document 1 From the...

Страница 13: ...provide a printed HP Limited Warranty in the box For countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Include your product name and your name phone number and postal address F...

Страница 14: ...t headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices 4 Chapter 2 Getting to know your tablet ...

Страница 15: ...rks WWANs 6 Power button When the tablet is off press the button to turn on the tablet When the tablet is on press the button briefly to initiate Sleep When the tablet is in the Sleep state press the button briefly to exit Sleep CAUTION Unsaved information is lost when the tablet shuts down Be sure to save your work before shutting down the tablet NOTE Although you can turn off the tablet with the...

Страница 16: ...stalling a nano SIM card select models only on page 9 14 ZIF Zero Insertion Force expansion slot Allows you to connect accessories such as a keyboard or power supply using the POGO pin connector The antennas are not visible from the outside of the tablet For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of...

Страница 17: ...ntries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as tablets phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other NFC support Allows you to share data and files with another d...

Страница 18: ...t to the Internet send e mail or connect to your corporate network without the need for Wi Fi hotspots NOTE If your tablet includes HP Mobile Connect the instructions in this section do not apply See Using HP Mobile Connect select models only on page 8 You may need the HP Mobile Broadband Module serial number IMEI to activate mobile broadband service Some mobile network operators require the use o...

Страница 19: ...he tray 2 from the tablet and insert the card 3 4 Replace the tray 4 in the tablet 5 Press in gently on the tray until it is firmly seated To set your mobile network refer to the documentation from your mobile provider Using GPS select models only Your tablet may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped ...

Страница 20: ...ap type Bluetooth and then select Bluetooth settings 2 On the PC and devices screen slide the Bluetooth switch to the right to turn on Bluetooth 3 Select the Bluetooth device that you want to add and then select Pair 4 If the device requires verification a pairing code is displayed On the device you are adding follow the on screen instructions to verify that the code matches 5 Immediately check fo...

Страница 21: ...ronmental Notices To access this guide from the Start screen tap the HP Support Assistant app NOTE You can also control volume through the operating system and some programs Connecting headphones You can connect wired headphones to the audio out headphone audio in microphone jack on your tablet To connect wireless headphones to your tablet follow the device manufacturer s instructions WARNING To r...

Страница 22: ...ct to a network To enhance your viewing enjoyment use the USB Type C port on the tablet and the correct video adapter to connect an external monitor projector or TV IMPORTANT Be sure that the external device is connected to the correct port on the tablet using the correct cable Check the device manufacturer s instructions if you have questions Discovering and connecting to Miracast compatible wire...

Страница 23: ...hased separately can be connected to the USB port on the tablet Using the touch gestures Tap Use the tap gesture to open an item on the screen Point to an item on the screen and then tap one finger on the touch screen to open it Two finger scroll Use the two finger scroll gesture to move up down or sideways on a page or image Place two fingers slightly apart on the touch screen and then drag them ...

Страница 24: ... edge swipe to reveal the charms which let you search share start apps access devices or change settings Gently swipe your finger inward from the right edge of the touch screen to reveal the charms Left edge swipe Use the left edge swipe to reveal your open apps so that you can access them quickly Gently swipe your finger inward from the left edge of the touch screen to switch between apps Without...

Страница 25: ...an object and then drag the object to move it Using an optional external keyboard Connecting an external keyboard allows you to type select items and scroll to perform some of the same functions you do using touch gestures A keyboard also allows you to use action keys and key combinations to perform specific functions NOTE Depending on the country or region your keyboard may have different keys an...

Страница 26: ...Using a tablet pen select models only You can use the pen directly on the tablet For details about using the pen refer to the instructions included with the pen 16 Chapter 5 Navigating the screen ...

Страница 27: ...activity Your work is saved to memory allowing you to resume your work very quickly The tablet maintains network connectivity during sleep allowing the system to update things in the background and keeping the tablet ready to resume instantly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 18 CAUTION To reduce the risk of possible audio a...

Страница 28: ...ttery power When a charged battery is in the tablet and the tablet is not plugged into external power the tablet runs on battery power When the tablet is off and unplugged from external power the battery in the tablet slowly discharges The tablet will display a message when the battery reaches a low or critical battery level Tablet battery life varies depending on power management settings program...

Страница 29: ...tablet box The tablet does not use battery power when the tablet is connected to AC power with an approved AC adapter or an optional docking expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the tablet a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the tablet to AC power under any of the following conditio...

Страница 30: ...utton the recommended procedure is to use the Windows Shut down command NOTE If the tablet is in the Sleep state first exit Sleep by briefly pressing the power button 1 Save your work and close all open programs 2 Swipe from the right edge of the Start screen or the Windows desktop to reveal the charms 3 Tap Settings select the Power icon and then select Shut down If the tablet is unresponsive and...

Страница 31: ...ters Your tablet has read write support for SDXC microSD cards up to 2 TB Inserting microSD cards CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a microSD card 1 Insert a small straightened paper clip 1 into the card tray access hole 2 Press in gently only until the card tray is ejected 3 Remove the tray 2 from the tablet and insert the card 3 Using ...

Страница 32: ...ard 1 Save your information and close all programs associated with the microSD card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Insert a small straightened paper clip 1 into the card tray access hole 4 Press in gently only until the card tray is ejected 5 Remove the tray 2 from the tablet ...

Страница 33: ...om the Start screen tap the HP Support Assistant app or From the Windows desktop tap the question mark icon in the taskbar 2 Tap Updates and tune ups and then tap Check for HP updates now 3 Follow the on screen instructions Cleaning your tablet Use the following products to safely clean your tablet Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes whi...

Страница 34: ...t surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that a display is dry before you close the tablet Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions...

Страница 35: ...n for the in flight announcement that tells you when you are allowed to use your tablet In flight tablet use is at the discretion of the airline If you are shipping the tablet use suitable protective packaging and label the package FRAGILE The use of wireless devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous loc...

Страница 36: ...example when you set up your tablet for the first time you were asked to create a user password to secure your tablet Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your tablet You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To...

Страница 37: ... effect when the tablet restarts Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn off the tablet 2 Press and hold the power and volume down buttons at the same time until the tablet turns on The Startup menu is displayed 3 Tap F10 BIOS Setup 4 Select Security and then select Setup BIOS Administrator Pas...

Страница 38: ...password After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the tablet and try again Using Internet security software When you use your tablet to access email a network or the Internet you potentially expose your tablet to tablet viruses spyware and other online threats To help protect your tablet Internet security software that includes antivirus and firewall ...

Страница 39: ...For more information about tablet viruses from the Start screen tap type help and then select Help and Support Using Internet security software 29 ...

Страница 40: ...cal updates To protect the tablet from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can install these updates manually or automatically To view or change the settings 1 From the Start screen tap type control panel and then select Control Panel 2 Select System and Security select Windows Update select Change settings and then...

Страница 41: ...more information on setting a password see Managing a BIOS administrator password on page 27 You can modify the TPM settings in Computer Setup BIOS The default TPM setting is PTT2 0 You can change the setting to TPM 1 2 or to Hidden NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Turn off the tablet 2 Press and hold...

Страница 42: ...tartup menu is displayed 3 Tap F10 BIOS Setup to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Shut down the tablet 2 To power on the tablet press the power and volume down buttons simultaneously The Startup menu is displayed 3 Tap F10 BIOS Setup to enter Computer Setup Tap a menu or a menu item to select it To close o...

Страница 43: ... are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the tablet you need to know the version of the system BIOS currently installed BIOS...

Страница 44: ...may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE...

Страница 45: ...wnloading HP PC Hardware Diagnostics UEFI NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only The preferred method is to download UEFI to your tablet You can also download UEFI to a USB device depending on the type of USB device used an adapter for the USB Type C port may needed to transfer the data to the tablet There are two options to download HP PC Ha...

Страница 46: ...lect your model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 36 Chapter 11 Using HP PC Hardware Diagnostics UEFI ...

Страница 47: ...ery media after you successfully set up the tablet This step creates a Windows Reset image that can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating recovery media on page 37 Use Windows tools to create system restore points and create backups of personal information For more i...

Страница 48: ...ge 39 The Windows Reset option allows you to perform detailed reformatting of your tablet or remove personal information before you give away or recycle your tablet For more information on these features see Windows Help and Support NOTE If you are unable to boot start up your tablet contact support Using the Windows recovery tools When your tablet is not working properly and you need to regain sy...

Страница 49: ...he factory All other software applications must be downloaded from http www hp com support or the Windows Store You can recover from the HP Recovery partition select models only NOTE If you cannot recover using the HP Recovery partition you can obtain recovery media for your tablet from HP See the Worldwide Telephone Numbers booklet included with the tablet You can also find contact information on...

Страница 50: ...an external device NOTE An external flash drive is required to perform this procedure 1 If possible back up all personal files 2 Shut down the tablet 3 Connect the external flash drive 4 Turn off the tablet 5 Press and hold the Power and Volume down buttons at the same time until the tablet turns on The Startup menu is displayed 6 Tap F9 Boot Options 7 Select the external flash drive as the boot d...

Страница 51: ...ort For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English Find support telephone numbers Locate an HP service center Contacting support 41 ...

Страница 52: ...rt you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Component 1 Model name and number 2 Serial number 3 Product number 4 Regulatory model number Regulatory label s Provide s regulatory information about the tablet Wireless certification label s Provide s information about optional wireless devic...

Страница 53: ...ablet damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the tablet first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before h...

Страница 54: ...particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 A M to 9 P M North Ame...

Страница 55: ...rive recovery 39 high definition devices connecting 12 HP Client Security 31 HP Mobile Connect 8 HP PC Hardware Diagnostics UEFI downloading 35 HP Touchpoint Manager 30 I initiating Sleep 17 installing critical security updates 30 Internet security software using 28 J jacks audio out headphone audio in microphone combo 4 K keys volume 11 L labels Bluetooth 42 regulatory 42 serial number 42 wireles...

Страница 56: ...14 one finger slide 15 right edge swipe 14 tap 13 top edge swipe and bottom edge swipe 15 two finger pinch zoom 14 two finger scroll 13 TPM Embedded Security 31 traveling with the tablet 25 42 turning off the tablet 20 two finger pinch zoom touch screen gesture 14 two finger scroll touch screen gesture 13 U unresponsive system 20 updating programs and drivers 23 USB charging port identifying 5 usi...

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