HP Premium Autofocus Notebook Webcam User’s Guide
19
Troubleshooting
Problem
Solution
The image is fuzzy
Make sure that you removed the protective film from the webcam lens.
Turn off the autofocus feature and use the software settings to manually adjust
the focus. See
Adjusting Image Settings
for details.
There are lines interfering with
the image
(Windows Vista only) If you’re using ArcSoft VideoImpression, select the
Device
list and select
USB Video Device
(Windows XP) or
HP Webcam
GJ502AA
(Windows Vista). Click
Settings
and then click the
Video Proc
Amp
tab. Select the
PowerLine Frequency
list and select the appropriate
setting for your region:
60Hz
or
50Hz
.
(Windows Vista only) If you’re using HP Image Capture, click the
Webcam
Settings
icon and then click the
Video Proc Amp
tab. Select the
PowerLine Frequency
list and select the appropriate setting for your
region:
60Hz
or
50Hz
.
There is an echo when I use
the headset
Mute the webcam microphone.
In Windows XP, click
Start
, right-click
My Computer
, and then select
Properties
. Click the
Hardware
tab and then click
Device Manager
.
Click the
+
sign next to
Sound, video and game controllers
, right-click
USB Audio Device
, and then select
Properties
. From the Device Usage list,
select
Do not use this device (disable)
, and then click
OK
.
In Windows Vista (Classic view), click the
Windows Vista start button
™
,
select
Control Panel
>
Sound
, and then click the
Recording
tab. Highlight
Microphone HP Webcam GJ502AA
and then click
Properties
. From
the Device Usage list, select
Do not use this device (disable)
, and then
click
Apply
.
I don’t want to use Magic-i 3
with my IM application
Open your IM application and use the preference settings to select a different
video device. See the documentation for your IM application for details.
I closed Magic-i 3 during a
chat, and now my webcam
isn’t connected to my IM
application
Reopen Magic-i 3 by double-clicking the Magic-i 3
icon on your computer
desktop, or select a different video device in your IM application. See your IM
documentation for details.
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