
may not be additional charges, depending on the type of warranty service designated for
your product.
Based on availability and where geography permits, Customer Self Repair parts will be shipped
for next business day delivery. Same day or four-hour delivery may be offered at an additional
charge where geography permits. If assistance is required, you can call the HP Technical Support
Center and a technician will help you over the telephone. HP specifies in the materials shipped
with a replacement Customer Self Repair part whether a defective part must be returned to HP. In
cases where it is required to return the defective part to HP, you must ship the defective part back
to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in HP billing you for the replacement. With a Customer Self Repair, HP
will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the HP Customer Self Repair program, contact your local service
provider. For the North American program, see the HP Customer Self Repair website:
http://www.hp.com/go/selfrepair
Customer Self Repair
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