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HP Pavilion Touch 23-f200, Быстрая настройка

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Where to get help

1.

Use Windows Help and Support for help with hardware and software

questions. From the Start screen, type 

h

, and then select 

Help and

Support

.

2.

Use Support Assistant. From the Start screen, type 

h

, and then

select 

HP Support Assistant

. The HP Support Assistant provides

useful troubleshooting and diagnostics information and includes the

following:

●

E-mail support

●

HP Real Time Chat with qualified support specialists

●

Support phone numbers

3.

For help online, go to the HP Customer Care Center website at

http://www.hp.com/go/contactHP.

Phone assistance to get you up and running is covered for thirty (30)

days from the time you purchased your computer. After thirty (30) days,

there may be a charge, but the helpful support is still available.

20

Chapter 6   Support information

Содержание Pavilion Touch 23-f200

Страница 1: ...12 30cm 12 30cm ...

Страница 2: ...http www hp com go contactHP http welcome hp com country us en wwcontact_us html ...

Страница 3: ... than those permitted by copyright law Product notice This guide describes features that are common to most models Some features may not be available on your computer Warranty Print on Demand Statement You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP...

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Страница 5: ...roubleshooting tools 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then under Action Center select Troubleshoot common computer problems Troubleshoot the most common computer hardware and software issues Troubleshooting and Maintenance Guide on your computer Select the HP Support Assistant app on the Start screen select My computer and then select Us...

Страница 6: ...ort Assistant app on the Start screen Troubleshooting and Maintenance Guide Select the HP Support Assistant app on the Start screen select My computer and then select User guides Maintaining Your Computer this Guide Find safety and regulatory notices Regulatory Safety and Environmental Notices Select the HP Support Assistant app on the Start screen select My computer and then select User guides or...

Страница 7: ...ng the computer into an AC power outlet The computer may be heavy be sure to use ergonomically correct lifting procedures when moving the computer To reduce the risk of serious injury read the Safety Comfort Guide The guide is located on the web at http www hp com ergo 1 Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped ...

Страница 8: ... to install each downloaded update 4 Look in the computer box for additional printed details or updates 5 Read the Regulatory Safety and Environmental Notices included with your computer Select the HP Support Assistant app on the Start screen select My computer and then select User guides 6 Read the Safety Comfort Guide for proper workstation setup posture health and work habits and electrical and...

Страница 9: ...nternet Steps to connect to the Internet 1 Connect the hardware as shown on the setup view 2 Get Internet service Sign up with an Internet Service Provider ISP If you already have an account with an ISP skip this step and follow the instructions provided by the ISP 3 Using your Internet connection through your ISP open a web browser and browse the Internet NOTE If you have issues connecting to the...

Страница 10: ...ppears on the screen To turn Beats on press the Beats toggle button again If your keyboard does not contain the Beats toggle button press Fn B to enable and disable Beats To view the Beats user interface from the Start screen type b and then select HP Beats Audio All you need to do is plug the Beats Audio headphones into the side headphone connector to experience crisp and clear sound separation T...

Страница 11: ...ugged into that port and do not control any other media devices on the system To use the HDMI port controls plug a device into the HDMI port Press the menu button the top button displayed A new on screen menu displays Using the buttons select brightness volume contrast or color balance When a device is plugged into the HDMI port the volume on the computer is muted Pressing the buttons on the side ...

Страница 12: ...visible signs of dust and debris and clean it about once every three months Visit www hp com go contactHP for additional cleaning instructions Cleaning the computer vents Air vents keep the computer cool Keep these vents clean by using a small battery powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 Vacuum the vents on the computer case 2 Remove any d...

Страница 13: ...rubbing alcohol 4 After the roller ball and rollers are completely dry replace the ball and ball cover ring Cleaning the screen AiO models only Follow these steps to clean the screen 1 Turn off the computer From the Start screen move your cursor to the lower right corner of the screen to display the charms toolbar and then select Settings Select the Power icon and then select Shut down 2 Disconnec...

Страница 14: ...ss and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer 3 If Windows opens immediately back up all important data to a backup hard disk drive 4 Contact Support whether it was possible or not to start up Windows Either the hard disk drive or the system board may need to be replaced Computer will not turn on ...

Страница 15: ...closing programs does not work restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Select the Power icon and then select Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer Error message Invalid system disk or Non System disk or Disk error When drive acti...

Страница 16: ...Ensure that computer air vents are not blocked and that the internal fan is running see Cleaning procedures on page 8 Your computer might not have an internal fan Display monitor Symptom Possible solution Screen is blank Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models only or Esc on the keyboard to resume from Slee...

Страница 17: ...ck on the keyboard to turn off Num Lock so that the arrow keys on the number keypad can be used Cursor does not respond to mouse movement Use the keyboard to save changes in all open programs and then restart your computer 1 Press the Alt Tab keys simultaneously to navigate to an open program 2 Press Ctrl S simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut...

Страница 18: ...e receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from a USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver If you have a choice use a USB connector on the front of the computer 2 Check that the mouse is on A and push and hold the Connect button B on the undersi...

Страница 19: ...nect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the Sleep button select models only or press Esc Unplug headphones if they are connected to your computer or speaker system Volume is very low or unsatisfactory Ensure that you connected the speakers to the Audio Out lime green connector on the back of...

Страница 20: ...ot connect a telephone cable to the network adapter and do not plug a network cable into a telephone service line doing so might damage the network adapter Run the wireless setup wizard 1 From the Start screen type c select Control Panel select Network and Internet and then select Network and Sharing Center 2 In the Network and Sharing Center window select Set up a new connection or network to ope...

Страница 21: ...to an earlier version of the driver if the new one does not solve your problem 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then in the System area select Device Manager 3 Select the arrow to expand the type of device you want to update or roll back For example DVD CD ROM drives 4 Double click the specific item for example HP DVD Writer 640b 5 Selec...

Страница 22: ...ype r and then select Recovery Manager If prompted select Yes to allow the program to continue 2 Under I need help immediately select Software Program Reinstallation 3 Select Next at the Welcome screen A list of programs opens Check whether your program is there To reinstall a program using the Recovery Manager 1 From the Start screen type r and then select Recovery Manager 2 Select Software Progr...

Страница 23: ...re Center it s important to have the following information handy Model number Product number Serial number Software build number Operating system Purchase date Please take a moment to write down your product information for future reference The first four items on the list model number product number serial number and software build number can be viewed using HP Support Information From the Start ...

Страница 24: ...l troubleshooting and diagnostics information and includes the following E mail support HP Real Time Chat with qualified support specialists Support phone numbers 3 For help online go to the HP Customer Care Center website at http www hp com go contactHP Phone assistance to get you up and running is covered for thirty 30 days from the time you purchased your computer After thirty 30 days there may...

Страница 25: ...pport guide Before upgrading your hardware Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer Refer to the setup instructions in the beginning of this Guide for help with setting up If you have any problems setting up your system and turning it on immediately contact the HP Customer Care Center listed earlier in this guide and an HP C...

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Страница 28: ...sily dismantled and recycled as much as possible The packaging that came with your computer is also designed for maximum recyclability Don t use a screen saver Screen savers can prevent your HP computer from going to sleep and thereby waste power Screen savers can also reduce the life of your monitor by increasing the number of hours the LCD backlight is on We design to be more energy efficient Th...

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