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Customer support

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Contacting customer support

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Labels

Contacting customer support

If the information provided in this user guide, in the

HP Notebook Reference Guide

, or in Help and

Support does not address your questions, you can contact HP Customer Support at:

http://www.hp.com/go/contactHP

NOTE:

For worldwide support, click

Contact HP worldwide

on the left side of the page, or go to

http://welcome.hp.com/country/us/en/wwcontact_us.html

Here you can:

●

Chat online with an HP technician.

NOTE:

When technical support chat is not available in a particular language, it is available in

English.

●

E-mail HP Customer Support.

●

Find HP Customer Support worldwide telephone numbers.

●

Locate an HP service center.

Chapter 7 Customer support

Содержание Pavilion dv4

Страница 1: ...Getting Started HP Pavilion dv4 Entertainment PC ...

Страница 2: ...cal or editorial errors or omissions contained herein First Edition February 2011 Document Part Number 638745 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms Safety warning notice By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be b...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ernet service provider ISP 17 Connecting to a wireless network 17 Connecting to an existing WLAN 18 Setting up a new WLAN network 18 Configuring a wireless router 19 Protecting your WLAN 19 4 Keyboard and pointing devices 20 Using the keyboard 20 Using the action keys 20 Using pointing devices 22 Setting pointing device preferences 22 Using the TouchPad 22 Turning the TouchPad off and on 23 Naviga...

Страница 6: ...recovery 39 Restore 40 Creating restore media 40 Performing a system restore 41 Restoring using the dedicated recovery partition select models only 41 Restoring using the restore media 42 Changing the computer boot order 43 Backing up and recovering your information 43 Using Windows Backup and Restore 44 Using Windows system restore points 45 When to create restore points 45 Create a system restor...

Страница 7: ...ons on accessing this guide refer to Finding information on page 2 Get to know your computer Learn about your computer features Refer to Getting to know your computer on page 4 and Keyboard and pointing devices on page 20 for additional information Create recovery discs Recover the operating system and software to factory settings in case of system instability or failure For instructions refer to ...

Страница 8: ...ct Start Help and Support User Guides or Select Start All Programs HP HP Documentation Power management features How to maximize battery life How to use the multimedia features of the computer How to protect the computer How to care for the computer How to update the software Help and Support To access Help and Support select Start Help and Support NOTE For country or region specific support go to...

Страница 9: ...tart All Programs HP HP Documentation View Warranty Information or Go to http www hp com go orderdocuments Warranty information You may find the expressly provided HP Limited Warranty applicable to your product located with the electronic guides on your computer and or on the CD DVD provided in the box Some countries regions may provide a printed HP Limited Warranty in the box In countries regions...

Страница 10: ...2 Getting to know your computer Top Front Right side Left side Display Rear Bottom 4 Chapter 2 Getting to know your computer ...

Страница 11: ...e TouchPad on and off Quickly double tap the TouchPad icon to turn the TouchPad on and off 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 5 ...

Страница 12: ...er sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 4 Caps lock light White Caps lock is on Off Caps lock is off 5 TouchPad light Amber The TouchPad is off Off The TouchPad is on 6 Chapter 2 Getting to know your computer ...

Страница 13: ...When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to the HP Notebook Reference Guide 2 Quick...

Страница 14: ...2 fn key Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Action keys Execute frequently used system functions 8 Chapter 2 Getting to know your computer ...

Страница 15: ...Front Component Description 1 Speakers 2 Produce sound Front 9 ...

Страница 16: ...White The computer is on Blinking white The computer is in the Sleep state Off The computer is off or in Hibernation 4 SuperSpeed USB ports 2 Connect optional USB 3 0 devices and provides enhanced USB power performance NOTE The SuperSpeed USB ports are also compatible with USB 1 0 and 2 0 devices 5 Digital media slot Supports the following digital card formats MultiMediaCard Secure Digital SD Card...

Страница 17: ...arged Blinking white The computer is in the Sleep state Amber A battery is charging Blinking amber The battery has reached a low battery level or there is a battery error When a battery reaches a critical battery level the battery light begins blinking rapidly 10 Power connector Connects an AC adapter Right side 11 ...

Страница 18: ... injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 6 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To ...

Страница 19: ...tures still photographs To use the webcam select Start All Programs CyberLink YouCam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notice...

Страница 20: ...close 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 Getting to know your computer ...

Страница 21: ... to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Memory module compartment Holds the memory module 3 Hard drive bay Holds the hard drive 4 Battery bay Holds the battery 5 Battery release latch Releases the battery from the battery bay Bottom 15 ...

Страница 22: ...port one or both of the following types of Internet access Wireless For mobile Internet access you can use a wireless connection Refer to Connecting to an existing WLAN on page 18 or Setting up a new WLAN network on page 18 Wired You can access the Internet by connecting to a wired network For information on connecting to a wired network refer to the HP Notebook Reference Guide 16 Chapter 3 Networ...

Страница 23: ...follow the on screen instructions Windows Connect to the Internet Wizard You can use the Windows Connect to the Internet Wizard to connect to the Internet in any of these situations You already have an account with an ISP You do not have an Internet account and want to select an ISP from the list provided within the wizard The list of ISP providers is not available in all regions You have selected...

Страница 24: ...ther DSL or cable 1 and high speed Internet service purchased from an Internet service provider ISP A wireless router purchased separately 2 Your new wireless computer 3 NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration shows an example of a completed WLAN network installation that is connected to the Internet As your net...

Страница 25: ...work Then follow the on screen instructions NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet you can disconnect the cable and then access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLA...

Страница 26: ...activate the assigned function NOTE The action key feature is enabled at the factory You can disable this feature in Setup Utility BIOS and revert back to standard settings by pressing the fn key and one of the function keys to activate the assigned function Refer to the Setup Utility BIOS and System Diagnostics chapter in the HP Notebook Reference Guide for instructions CAUTION Use extreme care w...

Страница 27: ...ay on both the computer and the monitor Most external monitors receive video information from the computer using the external VGA video standard The switch screen image key can also alternate images among other devices that are receiving video information from the computer f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD f7 Plays pauses or resumes a track of an a...

Страница 28: ...tomize settings for pointing devices such as button configuration click speed and pointer options To access Mouse Properties select Start Devices and Printers Then right click the device representing your computer and select Mouse settings Using the TouchPad To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons ...

Страница 29: ...uchPad off and on quickly double tap the TouchPad icon NOTE The TouchPad light is off when the TouchPad is on Navigating To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Using pointing devices 23 ...

Страница 30: ...ams To view the demonstration of a gesture 1 Right click the Synaptics icon in the notification area at the far right of the taskbar and then click TouchPad Properties 2 Click a gesture to activate the demonstration To turn the gestures on and off 1 Right click the Synaptics icon in the notification area at the far right of the taskbar and then click TouchPad Properties 2 Select the gesture that y...

Страница 31: ...OTE Scrolling speed is controlled by finger speed NOTE Two finger scrolling is enabled at the factory Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together NOTE Pinching Zooming is enabled at the factory Using poin...

Страница 32: ...around the anchored finger in a sweeping motion moving from 12 o clock to 3 o clock To reverse the rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating must be done within the TouchPad zone NOTE Rotating is disabled at the factory You can change the settings to enable rotating 26 Chapter 4 Keyboard and pointing devices ...

Страница 33: ... hard drive Adding or replacing memory modules Updating programs and drivers Routine care Inserting or removing the battery NOTE For additional information on using the battery refer to the HP Notebook Reference Guide To insert the battery Inserting or removing the battery 27 ...

Страница 34: ...the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Slide the battery release latch 1 to release the battery 28 Chapter 5 Maintenance ...

Страница 35: ...2 Pivot the battery 2 upward and lift it out of the computer 3 Inserting or removing the battery 29 ...

Страница 36: ... sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet and remove the battery 4 Loosen the 2 hard drive cover screws 1 5 Remo...

Страница 37: ... Lift the hard drive 2 out of the hard drive bay and disconnect the hard drive cable 3 Installing a hard drive 1 Connect the hard drive cable to the hard drive 1 Replacing or upgrading the hard drive 31 ...

Страница 38: ...the hard drive into the hard drive bay 2 and replace and tighten the 2 hard drive screws 3 3 Align the tabs 1 on the hard drive cover with the notches on the computer 4 Close the cover 2 32 Chapter 5 Maintenance ...

Страница 39: ...module slot WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration when...

Страница 40: ...button Then shut down the computer through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet and remove the battery 4 Loosen the 2 memory module compartment cover screws 1 5 Remove the memory module compartment cover 2 6 If you are replacing a memory module remove the existing memo...

Страница 41: ...e it in an electrostatic safe container 7 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the m...

Страница 42: ...of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 8 Align the tabs 1 on the memory module compartment cover with the notches on the computer 9 Close the cover 2 36 Chapter 5 Maintenance ...

Страница 43: ...10 Tighten the 2 memory module compartment cover screws 3 11 Replace the battery 12 Reconnect external power and external devices 13 Turn on the computer Adding or replacing memory modules 37 ...

Страница 44: ...tened antistatic wipes or an antistatic screen cleaner Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen To avoid this clean the TouchPad with a damp cloth and wash your hands frequently when using the computer WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to c...

Страница 45: ...ystem and HP to help you safeguard your information and restore it if ever needed This chapter provides information on the following topics Creating a set of recovery discs or a recovery flash drive Recovery Manager software feature Performing a system restore from the partition recovery discs or a recovery flash drive Backing up your information Recovering a program or driver 39 ...

Страница 46: ... reason you cannot restore using the recovery partition tools Create these discs or the flash drive after setting up the computer for the first time NOTE HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive Handle these discs or flash drive carefully and keep them in a safe place NOTE If your computer does not include an integrated optical drive you...

Страница 47: ...h as System Restore If you have not already tried these features try them before using Recovery Manager Recovery Manager restores only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only ...

Страница 48: ...nd then restart the computer or Insert the recovery flash drive into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart in the Recovery Manager the computer boot order needs to be changed 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions 42 Chapter 6 Backup and recovery ...

Страница 49: ...rformed if the computer has a virus attack or if any major system components fail In order to correct computer issues a recovery should first be attempted before a system restore is attempted You can back up your information to an optional external hard drive a network drive or discs Back up your system at the following times At regularly scheduled times TIP Set reminders to back up your informati...

Страница 50: ...wer before you start the backup process Allow enough time to complete the backup process Depending on file sizes it may take over an hour To create a backup 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to schedule and create a backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be p...

Страница 51: ...ly whenever the computer is functioning optimally NOTE If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Follow the on screen instructions Restore to a previous date and time To revert to a rest...

Страница 52: ...http www hp com go contactHP NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English E mail HP Customer Support Find HP Customer Support worldwide telephone number...

Страница 53: ...eed the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approval ...

Страница 54: ... be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input power Rating Operating voltage and current NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rm...

Страница 55: ...35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 49 ...

Страница 56: ...connector power 11 D digital media slot identifying 10 drive light 10 E esc key identifying 8 external monitor port identifying 10 F f11 41 fn key identifying 8 H hard drive installing 31 removing 30 hard drive bay identifying 15 HDMI port identifying 10 I input power 48 integrated webcam light identifying 13 internal microphones identifying 13 Internet connection setup 18 ISP using 17 J jacks aud...

Страница 57: ...n labels 47 restore points 45 RJ 45 network jack identifying 10 rotating TouchPad gesture 26 S scrolling TouchPad gesture 25 security 10 serial number 47 serial number computer 47 setup of WLAN 18 slots digital media 10 speaker hole identifying 9 supported discs 40 system recovery 41 system restore points 45 T TouchPad buttons 5 turning on and off 23 using 22 TouchPad gestures pinching 25 rotating...

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