A–4
User’s Guide
Troubleshooting
Using the Worldwide Web
Before contacting customer services, refer to the support Web site
at:
http://www.hp.com/support
Preparing to call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. Have the
following information available when you call:
■
The monitor
■
Monitor model number (on front and back panel)
■
Serial number for the monitor (on back panel)
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages received
■
Hardware configuration (found on Windows Control Panel)
■
Hardware and software you are using
