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HP MediaSmart Frame User Guide
25
Frequently Asked Questions
Question
Answer
How far away can I use the
remote control?
Up to 2.44m (8 ft)
Why can’t I display some of my
Photos?
Some photo/image file formats or resolutions are not
supported. Please refer to the specifications.
JPEG support up to 4K x 4K resolution, TIFF (4K x4K if JPEG
content), PNG (1M x 1M), BMP (1M x 1M)
Why can’t I play some of my
music tracks?
Some music file formats are not supported. Please refer to
the specifications.
Why can’t I play some of my
video clips?
Some video file formats are not supported. Please refer to the
specifications.
Can I delete photos from
external memory cards or flash
drives?
Not at this time.
Can I delete photos from
internal memory?
Yes, refer to the “Delete Pictures from Internal memory”
section of this document.
How can I switch to the internal
memory?
Remove all external memory cards and USB flash drives. The
picture frame will automatically switch to internal memory.
I have lost or damaged my
remote and/or power adapter.
Can I order replacements?
Yes. Visit
www.hp.com/support
for more details.
How can I find the latest
information/FAQs about my
HP MediaSmart Frame?
Visit
www.hp.com/support
for more details and the
latest information.
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