Contacting technical support
If you cannot solve a problem using the troubleshooting tips in this chapter, contact technical support.
Click
Start
, click
Help and Support
, and then click
Contact Support
to start a chat session with a
support specialist.
For the fastest possible resolution of your problem, have the following information available when you
call or e-mail:
●
The computer and docking station model types
●
Serial numbers for the computer and docking station
●
Dates the computers and docking station were purchased
●
Conditions under which the problem occurred
●
Error messages that have been displayed
●
Hardware configuration of the computer
●
Hardware and software you are using
●
The manufacturer and model of the printer or other accessories connected to the computer and
docking station
●
Configuration settings, including contents of the system files
●
Operating system version number and registration number
To display the operating system version number and registration number, click
Start
, click
Help
and Support
, and then click
System Information
. (On some models, the registration number may
be identified in the Operating System table as the Product ID).
ENWW
Contacting technical support
37
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