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6 HP Customer Care Service and Support
Lifeline Telephone Support
40 English
Please have the following information ready when you call so that your
enquiry can be dealt with quickly:
•
Your HP PC Workstation model number and serial number.
•
The operating system version and the configuration.
•
A description of the software installed and the accessories used.
Lifeline Telephone Support
Lifeline is a fee-based telephone support program for PC Workstations
available after the one-year telephone support provided as part of the
hardware warranty has expired.
Your call can either be charged to your phone bill at a per-minute rate
or to your credit card (Visa, Mastercard or American Express) at a flat
fee.
The charge begins AFTER you have been put in contact with a support
technician. If your problem is found to be covered by the HP Hardware
Warranty, no charge will be applied.
In the US please call the appropriate number listed below.
In Europe, please call the telephone support center (+44 171 512
5202).
Free access to HP information services is not affected by this service.
You are encouraged to access HP Information Services throughout the
life of your PC Workstation, whether in or out of warranty.
Number Method of Payment Charge Type
1 (900) 555-1500 Charged to phone bill per-minute rate
1 (800) 999-1148 Charged to credit card Flat fee
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