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Support and Repair

For Repair Service

If you suspect that your HP television needs repair, call HP telephone support. An HP service technician will diagnose
the problem and coordinate the repair process. HP support will direct you to the best solution, through either an
authorized service provider or an HP facility. Repair covered by the limited warranty is provided at no additional cost
during the limited warranty period. After the warranty period, you will be quoted a repair cost.

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Содержание ID5220N

Страница 1: ...HP High Definition DLP TV User s Guide IDB5220N ID5226N ID5286N ...

Страница 2: ...the double D symbol are trademarks of Dolby Laboratories Manufactured under license from Dolby Laboratories This television incorporates High Definition Multimedia Interface HDMI technology HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC HDTV logo is a trademark of the Consumer Electronics Association SRS TruSurround XT tech...

Страница 3: ...roduct model number subject to the terms and conditions set forth in this Limited Warranty Under the HP Global Limited Warranty program products purchased in one country region may be transferred to another country region where HP or its authorized service providers offer warranty service for the same product model number without voiding the warranty Warranty terms service availability and service...

Страница 4: ...s Exclusions HP does not warrant that the operation of this product will be uninterrupted or error free HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that...

Страница 5: ...oy available support technologies provided by HP If you choose not to deploy available remote support capabilities you may incur additional costs due to increased support resource requirements Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased In Home Warranty Service Your HP Limited Warranty service may include in home labor...

Страница 6: ...nd the fault diagnosis identifies that the problem can be fixed using one of these parts a replaceable part can be sent directly to you Once the part arrives replace the defective part pursuant to the provided instructions and documentation If further assistance is required call the HP Technical Support Center and a technician will assist you over the phone In cases where the replacement part must...

Страница 7: ...ndard factory warranty for up to 3 years of coverage with an extended service plan Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the TV For more information visit www hp com go totalcare U S only or call 1 866 234 1377 Or www hp ca totalcare Canada only or call 1 877 231 4351 Installation Visit HPshopping at http hpshoppin...

Страница 8: ...viii ...

Страница 9: ...onal label CAUTION The HP television stand is included in select models The screws supplied with the television stand must be used to attach the stand to the television to avoid injury from tipping Only use the screws provided with these HP television stand models TS 5220 and TS 5226 Please follow the instructions provided with the stand for proper installation ...

Страница 10: ...injury PRECAUCIÓN Este modelo de soporte para televisor TS 5220 o TS 5226 se debe utilizar solamente con el HP HDTV del tamaño correcto 52 número de modelo IDB5220N ID5220N ID5226N ID5286N número de RMN CRVSB 06HG CRVSB 06LD El uso con otros carros o soportes podría ocasionar inestabilidad lo que podría causar lesiones ATTENTION Ce modèle de meuble TV TS 5220 ou TS 5226 doit être utilisé exclusive...

Страница 11: ...pparatus 11 Only use attachments accessories specified by the manufacturer Symbol Purpose This symbol is intended to alert the user to the presence of dangerous voltage within the television s enclosure that may be of sufficient potential to constitute a risk of electric shock to people This symbol on the television is intended to alert the user to the presence of important operating and maintenan...

Страница 12: ...o not place hands face or other objects near the ventilation holes of the television Because the ventilation holes release heat doing so could result in damage to the television or personal injury 23 24 25 Servicing is required if the television has been damaged in any way such as if the power cord or power plug is damaged liquid has been spilled or objects have fallen into the television or the t...

Страница 13: ...ubstitutions may result in fire electrical shock or other hazards 29 30 31 CAUTION Do not disconnect power until the television has cooled and the fan stops running up to three minutes after turning it off Otherwise you might shorten the life of the lamp 32 CAUTION If power is removed from the television wait more than two minutes before attempting to turn on the television Otherwise you might sho...

Страница 14: ...n power lines or circuits When installing an outside antenna system take extreme care to avoid touching overhead power lines that may be present at your location CAUTION Replacing the lamp module requires special considerations Carefully read the complete instructions for Replacing the Lamp Module on page 41 before replacing the lamp module To reduce the risk of injury use extreme care when removi...

Страница 15: ...nection to a cable system providing such programming A security card provided by your cable operator is required to view encrypted digital programming Certain advanced and interactive digital cable services such as video on demand a cable operator s enhanced program guide and data enhanced television services may require the use of a set top box For more information call your local cable operator ...

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Страница 17: ...ng and Locating Your Audio Connections 6 Audio Output Jacks 6 DVI Audio Input Jacks 6 Choosing and Completing Your Video Connections 7 Cabling for HDMI DVI D Component S Video and Composite Connections 7 HDMI Connection 7 DVI to HDMI Connection 7 Component Video YPbPr Connection 8 S Video Connection 8 Composite Video Connection 9 Connecting Your Other Equipment 9 Antenna Only 10 Antenna and Cable ...

Страница 18: ...Television 29 Overview of the Remote Control 29 Using Your Remote Control 30 Changing the Channel 30 Adjusting the Volume 31 Viewing Closed Captions 31 Selecting a Video Source 32 Using Dual Picture Mode 32 Applying Parental Controls 33 Setting Permission Levels 33 Setting a Simple Lock 33 Temporarily Suspending Controls 33 Changing Your Password 33 Rating Systems 34 4 Adjusting the Television 35 ...

Страница 19: ...ning the Television 41 Cleaning the Television 41 Forgotten Passwords 41 Replacing the Lamp Module 41 Replacing the LED Module 43 6 Support and Repair 45 Contacting HP Technical Support 45 7 Reference Information 47 Specifications 47 ...

Страница 20: ...xx ...

Страница 21: ...idual photos on your television have a slideshow of your photos and even print your photos through the television This manual illustrates the television s features and also its connector types If you require further assistance with connections please contact HP NOTE The television does not include audio video cables because most external equipment includes the required cables Cables are also avail...

Страница 22: ...ble service DVD player audio video receiver VCR personal digital video recorder DVR video gaming device and satellite receiver Try to locate the television s input devices to minimize the lengths of cables connecting them to the television Use an HP television stand or other quality stand to keep equipment close to the television If any cable is longer than 10 ft 3 m consider replacing it with a h...

Страница 23: ...ts of your entertainment system depends on the specific devices you have The following diagrams show how several common devices could be connected including the cables between the devices NOTE Always use the best quality video output available on your devices and always use the highest quality cables Phone Jack Data Satellite Out Satellite In L R Y PB PR HDTV DIGITAL AUDIO OUT SPEAKERS DVI S Video...

Страница 24: ...ble services 6 Composite A V inputs Connects composite video sources with audio 7 Component A V inputs Connects component video sources with audio 8 DVI audio input Audio connection for DVI to HDMI connections 9 Audio outputs For connecting a home entertainment system 10 Sony Philips digital interface Allows transfer of digital audio information without analog conversion 11 S video connectors Conn...

Страница 25: ...und in one connection DVI to HDMI connection Very high quality Requires separate sound connection DVI is not available on the television but may be present on your equipment If so an DVI to HDMI cable or DVI to HDMI adapter is required Component video connection YPbPr High quality high definition picture Requires a separate sound connection S video connection Good quality standard definition pictu...

Страница 26: ...vision Choosing and Locating Your Audio Connections Audio Output Jacks Connect to an audio receiver or amplifier for fixed level output DVI Audio Input Jacks Connect your DVI audio cables when using a DVI to HDMI connection ...

Страница 27: ...able with DVI to HDMI adapter Stereo RCA cable two RCA connectors NOTE You can connect the HDMI 1 and the HDMI 2 inputs on the television The HDMI cable carries video and audio signals NOTE If you are using the television speakers connect the DVI device only to the HDMI 2 on the television If you are connecting the audio directly to a sound system you can connect DVI devices to the HDMI 1 and HDMI...

Страница 28: ...RCA cable two RCA connectors NOTE You can connect to the Component 1 and Component 2 inputs on the television NOTE You can connect to the Video 1 and Video 2 inputs on the television Two S video or composite video connections are supported for each of these two inputs Y Pb Pr Typical A V equipment with component video connector S Video Typical A V equipment with S Video connector ...

Страница 29: ...uipment See Antenna Antenna Only on page 10 Antenna and cable Antenna and Cable on page 10 Standard cable no set top box Standard Cable on page 11 Cable with set top cable box Cable with Set Top Cable Box on page 11 To connect this equipment See Satellite receiver without VCR or DVR Satellite Receiver on page 12 Cable box and VCR DVR Cable Box and VCR DVR on page 14 Satellite receiver and VCR DVR ...

Страница 30: ...n connect the adapter to the television antenna input To do this Do this Watch television received from an antenna Press Source and select Antenna Scan for available channels in your area See Finding Your Available Channels on page 21 Connect additional equipment See Connecting Your Other Equipment on page 9 To do this Do this Watch cable channels Press Source and select Cable Scan for available c...

Страница 31: ... quality video connection available Observe the color coding on all connectors For digital cable your set top cable box STB might require a special splitter Contact your cable provider for information Or you can omit the splitter and omit the connection to the television cable input NOTE Use this connection if you install a CableCARD module in your television See Installing a CableCARD Module on p...

Страница 32: ...l digital video recorder DVR you can connect it as shown To do this Do this Watch cable channels Press Source and select Cable Scan for available channels See Finding Your Available Channels on page 21 Connect additional equipment Connecting Your Other Equipment on page 9 NOTE If your device has different connectors than those shown use the highest quality video connection available Observe the co...

Страница 33: ... video connection available Observe the color coding on all connectors If all cable channels are scrambled and you have no CableCARD module installed connect the incoming cable directly to the DVR cable box omit the splitter and omit the connection to the television cable input To do this Do this Watch television channels Press Source and select Cable Watch VCR or DVR program Press Source and sele...

Страница 34: ... Or you can omit the splitter and omit the connection to the television cable input If all channels are scrambled connect the incoming cable directly to the cable box omit the splitter and omit the connection to the television cable input You can eliminate the cable box if your cable provider can install a CableCARD module in the television See Installing a CableCARD Module on page 19 To do this D...

Страница 35: ...recorder DVR connect them as shown NOTE If your devices have different connectors than those shown use the highest quality video connections available Observe the color coding on all connectors To do this Do this Watch satellite channels Press Source and select Component 2 Watch VCR or DVR channels Press Source and select Video 1 ...

Страница 36: ...those shown use the highest quality video connections available Observe the color coding on all connectors Audio Stereo Sound System If you have a stereo system you can play the television sound through it Connect the stereo to the television as shown To do this Do this Watch video from the DVD player Press Source and select Component 2 Watch video from the gaming device Press Source and select Vi...

Страница 37: ...puts can be connected directly to the surround sound system or to the television If the AV receiver also supports multiple video connections you can connect video outputs from other equipment to that device and then connect the video output from the receiver to the television Use the highest quality video connections available NOTE Observe the color coding on all connectors You can disable the tel...

Страница 38: ...ct your cable provider for information about this service in your area CAUTION The CableCARD module is extremely sensitive to static electricity and can be permanently damaged by it Handle the module only by the front plate Before inserting the module into the television discharge your body s static electricity by touching one of the video or audio connectors on the television panel NOTE If the co...

Страница 39: ... arrow buttons to go to Source Cable card and press OK Your cable provider uses the information in the CableCARD screens to activate and configure the CableCARD service 4 To remove the CableCARD module first turn off the television and then pull the card out of the slot The CableCARD functions are then removed automatically Turning the Television On and Off Plugging in the Power Cord Plug the powe...

Страница 40: ... 1 Power Turns the television on and off 2 Menu Opens the main menu 3 OK Selects an item 4 Volume Increases or decreases the volume Moves up and down through the on screen menus 5 Arrows Changes the channel Moves left and right through the on screen menus NOTE It is normal for parts of the television and the air coming out of the vents to be very warm If the television starts to overheat the telev...

Страница 41: ...ress the arrow buttons to select Antenna and press OK 2 Press Menu Press the left or right arrow buttons to select the Source menu 3 Press the up or down arrow buttons to select Channel setup and press OK Press the up or down arrow to select Auto search Press OK 4 Wait for the television to scan all available channels If you have cable service connected to the cable input 1 On the remote control p...

Страница 42: ...ht arrows to select Clock and press OK Enter the following settings using the arrow buttons Time zone Daylight savings for most areas Auto is the preferred setting NOTE The time and date will only appear when the Guide button is pressed TIP The television automatically sets the date and time If the television loses power please note that it can take an hour or more to discover and reestablish the ...

Страница 43: ...larger form size insert it into the bottom slot Press the card firmly into place For all other card types use the top slot This slot fits many sizes of memory cards and may be wider than your memory card Insert your card into the center of the slot Press the card firmly into place Most memory cards have arrows that indicate which way to insert the card Make sure the arrow is on the top of the card...

Страница 44: ...intervals 1 Press Menu Use the left and right arrow buttons to select Slideshow then press OK 2 If no photos are tagged the slideshow begins If some photos are tagged use the up and down arrow buttons to select whether to view all photos or just the tagged photos then press OK NOTE You can rotate a picture by pressing the red button You can use Ch and Ch to page through the thumbnails As you brows...

Страница 45: ...print one picture or multiple copies of one picture 1 Insert the memory card into the television 2 Connect the printer to the television Turn on the printer 3 On the remote control press Menu Use the arrow buttons to select Photo Options and press OK 4 Use the left and right arrow buttons to review your pictures 5 To queue a photo for printing press the yellow button for 1 copy or a numbered butto...

Страница 46: ... you print you will be prompted if you want to clear the print queue When prompted use the arrow buttons to select Yes and press OK or Use the arrow buttons to select Photo Options and press OK Use the up and down arrow buttons to select Clear print queue and press OK Adjusting Photo Viewer Settings 1 Press Menu Use the arrow buttons to go to the Settings menu Press OK 2 On the Settings screen use...

Страница 47: ...lly inserted into the card reader slot Solution Verify that the card is completely inserted in the card reader slot Pull out the memory card and insert it again Some thumbnail images are missing when you print an index page Possible Cause You have used an external image manipulation program to adjust some of the images and the image manipulation tool created a non standard embedded thumbnail which...

Страница 48: ... write to the camera card and try again Possible Cause The memory card is full so there is no room to save the rotation information If the memory card is full a card warning icon appears on the screen Solution Using the camera remove unwanted pictures freeing up space on the memory card A really large image is shown as an invalid image Possible Causes The image is too wide Photo Viewer only suppor...

Страница 49: ...ideo 1 Video 2 Video 3 or Picture Viewer 5 Menu Opens the main menu 6 Volume Increases or decreases the volume 7 Mute Turns off mutes the sound 8 CC Turns closed captioning on and off and selects the mode 9 Picture yellow Changes your picture and color settings Normal Movie Vivid Studio 10 Arrow buttons OK and back Moves through the on screen menus to make selections 11 Guide Shows the Electronic ...

Страница 50: ...lows the hyphen To go to the last channel displayed press Last To select your favorite channels press Favorites NOTE Before using the remote control install two AAA batteries See Installing Batteries in the Remote Control on page 3 To do this Do this Turn the television on or off Press the power button on the remote control or the television Change the channel Press Ch or Ch Adjust the volume Pres...

Страница 51: ...tion and press OK NOTE The volume buttons on the remote control always change the volume of the television speakers They do not change the volume of any external sound system Press the up or down volume button To temporarily mute the sound press the mute button NOTE If you have a set top cable box STB or satellite receiver not connected to the television s antenna input or cable input you cannot u...

Страница 52: ...P mode use the arrow buttons to specify the size and layout for the second picture NOTE To use dual picture mode one of the pictures must be from the antenna or cable source However you cannot view the antenna and cable sources at the same time To do this Do this Find the active picture Use the left and right arrows on the remote control when no border is visible Change the size of the active pict...

Страница 53: ...to select the Settings menu and press OK 2 Use the arrow buttons to select Lock and press OK 3 When prompted enter your password using the remote control 4 Use the arrow buttons to select Suspend locks and set this setting to Yes This will suspend the locks until the television is turned off Changing Your Password The password prevents other viewers from watching programs or changing the parental ...

Страница 54: ...Fantasy or cartoon violence V Violence L Coarse or crude indecent language S Sexual situations D Suggestive or sexual dialog USA movie ratings G General audience all ages PG Parental guidance suggested some material may not be suitable for children PG 13 Parents strongly cautioned some material may be inappropriate for children under age 13 R Restricted parental guidance suggested for children und...

Страница 55: ... to get the best color and image quality You can perform these steps for each input port that you use Do them in the order shown For some input ports some of these settings might not be available and you should skip these adjustments 1 Press the Picture button and select the picture mode you want to use for the current source If you are satis fied with the color stop here 2 Press Menu Use the arro...

Страница 56: ...y settings that enable you to fine tune the picture 1 Press Menu Use the arrow buttons to select the Advanced Picture menu and press OK 2 Change the picture settings as needed Adjusting Sound Settings To get descriptions for all available sound adjustments see Source Menu on page 38 Customizing Your Channels and Sources Adding or Deleting a Channel You can manually add or delete channels in the li...

Страница 57: ...ress back one or more times 6 To close the on screen menu press Menu The Menu button opens the menu and also corresponds to back Use the arrow OK keys for navigation Picture Menu Some picture adjustments are used only for certain input sources Unavailable adjustments are shown in gray in the on screen menu NOTE You can also use the buttons on the television to work the on screen menu Setting Descr...

Страница 58: ...Computers PCs or other extended range devices Reset Restores all Advanced Picture menu settings to factory default settings Setting Description Volume Adjusts the loudness of the sound Balance Adjusts the relative loudness of the left and right channels Internal speakers Sets whether the television speakers are turned on Standard audio For standard television programs sets the type of sound stereo...

Страница 59: ...he television will stay on before automatically turning off When activated this function operates only one time Closed Caption mode Sets whether closed captions are shown On mute displays captions only while sound is muted Closed Caption Configures television closed captions for the antenna and cable inputs Standard CC Selects a caption option for standard channels DTV CC Selects the closed captio...

Страница 60: ...40 Adjusting the Television ...

Страница 61: ...d programs Replacing the Lamp Module As the television operates over time its lamp module gradually becomes less bright and more susceptible to breakage You can install a new lamp module anytime to bring the television up to factory fresh brightness We recommend replacing the lamp module after approximately 6000 hours of service HP replacement lamp L21 14A CAUTION We recommend that the lamp be exc...

Страница 62: ...mly press it into place and tighten the screw 1 loosened in step 4 6 Insert the tabs on the lower edge of the lamp cover into the openings in the case Position the cover and replace the screw removed in step 3 7 Plug in the power cord and turn on the television If the lamp does not turn on after the warm up period reinstall the lamp module by repeating the steps above NOTE For disposal or recyclin...

Страница 63: ...Fixing Problems 43 Replacing the LED Module The LED module is not a customer replaceable part If this part is need of repair contact HP service personnel Refer to Support and Repair on page 45 ...

Страница 64: ...44 Fixing Problems ...

Страница 65: ...rom an HP service technician Email support is a great way to ask a specific detailed question about your situation Many emails are answered within an hour Step 3 HP Telephone Support HP provides telephone support at no additional cost for as long as you own your television Standard phone company charges do apply Telephone support is available in any country where the product is distributed by HP B...

Страница 66: ...ian will diagnose the problem and coordinate the repair process HP support will direct you to the best solution through either an authorized service provider or an HP facility Repair covered by the limited warranty is provided at no additional cost during the limited warranty period After the warranty period you will be quoted a repair cost ...

Страница 67: ...n panel Accessible from rear and side RF inputs 1 Antenna F type 1 Cable F type Video inputs 2 HDMI 2 Component video YPbPr 2 S video 3 Composite video 2 Rear I O 1 Side I O Audio inputs 5 Stereo left and right RCA Digital Audio Inputs 1 HDMI input has a separate Analog Stereo Audio input to support DVI Audio outputs 1 Stereo left and right RCA adjustable level 1 Coaxial Digital Audio output for e...

Страница 68: ...enna and cable inputs Parental lock prevents viewing of unapproved content and channels Power 120 V nominal at 60 Hz 300 W lamp maximum 250 W LED maximum Environment Operating Temperature 5 to 35 C 41 to 95 F Humidity 10 to 85 RH non condensing Altitude up to 3 000 m 10 000 ft up to 25 C 77 F Storage Temperature 20 to 60 C 4 to 140 F Humidity 10 to 85 RH non condensing Altitude up to 9 000 m 30 00...

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