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HP ENVY m6 Notebook PC

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

Содержание ENVY m6-1300

Страница 1: ...HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall ...

Страница 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...17 Right side 18 Bottom 19 3 Illustrated parts catalog 21 Service tag 22 Computer major components 23 Display assembly subcomponents 29 Mass storage devices 30 Miscellaneous parts 32 Sequential part number listing 33 4 Removal and replacement procedures 41 Preliminary replacement requirements 41 Tools required 41 Service considerations 41 Plastic parts 41 Cables and connectors 42 Drive handling 42...

Страница 6: ...70 TouchPad button board 72 Fan 73 System board 75 Heat sink 78 Processor 81 Optical drive connector board 83 Speakers 84 USB board 86 Subwoofer 87 Power connector cable 88 Display assembly 90 5 Using Setup Utility BIOS and System Diagnostics 98 Starting Setup Utility BIOS 98 Updating the BIOS 98 Determining the BIOS version 98 Downloading a BIOS update 99 Using System Diagnostics 100 6 Specificat...

Страница 7: ...indows 108 Recovering using HP Recovery Manager 108 What you need to know 109 Using the HP Recovery partition to recover a minimized image select models only 109 Using HP Recovery media to recover 110 Changing the computer boot order 110 Removing the HP Recovery partition 110 8 Power cord set requirements 111 Requirements for all countries 111 Requirements for specific countries and regions 112 9 ...

Страница 8: ...viii ...

Страница 9: ...e 35 W AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A8 4500M 2 80 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A6 4400M 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A4 5150M 2 70 GHz proce...

Страница 10: ...2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L...

Страница 11: ...ort for HD decode HDMI and DX11 Switchable discrete graphics AMD Radeon HD 7670M with 2048 MB of dedicated video memory 128 MB 16 DDR3 900 MHz 8 pieces 128 bit M2 package AMD Radeon HD 7670M with 1024 MB of dedicated video memory 64 MB 16 DDR3 900 MHz 8 pieces 128 bit M2 package Internal graphics UMA with shared video memory Intel HD Graphics 4000 on computer models equipped with an Intel Core i7 ...

Страница 12: ... i3 3110M processor DDR3 1333 MHz dual channel support DDR3 1600 downgrade to DDR3 1333 on computer models equipped with an Intel Intel Core i3 2370M or Intel Core i3 2350M processor Supports 8192 MB of system RAM in the following configurations 16384 MB 8192 MB 2 not supported on computer models equipped with a 32 bit operating system or with Windows Home Basic 12288 MB 8192 MB 4096 MB not suppor...

Страница 13: ... 7 Starter 32 bit operating system 640 GB 5400 rpm 9 5 mm not supported on computer models equipped with Windows 7 Starter 32 bit operating system 500 GB 7200 rpm and 5400 rpm 9 5 mm 320 GB 7200 rpm and 5400 rpm 9 5 and 7 0 mm Solid state drive 32 GB mSATA Optical drive Fixed Serial ATA 12 7 mm tray load 9 5 mm thickness Supports DVD RW Double Layer with SuperMulti Drive Supports zero power optica...

Страница 14: ... and 20702 Bluetooth 4 0 Combo Adapter Intel Centrino Advanced N 6230 WLAN module Mediatek MT7630E 802 11bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter Ralink RT5390R 802 11b g n 1 1 WiFi Adapter Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11b g n 1 1 WiFi Bluetooth 4 0 Combo Adapter Intel Centrino Advanced N 6235 WLAN module for use onl...

Страница 15: ... for the computer One for the fingerprint reader One for the MiniCard One for the webcam microphone module VGA Dsub 15 pin supporting 1920 1600 external resolution 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Combination audio out stereo headphone audio in mono microphone HDMI v1 4 supporting up to 1920 1200 60Hz HP Smart AC adapter RJ 45 E...

Страница 16: ...bled two finger scrolling and pinch zoom as default Taps enabled by default Support for TouchPad with image sensor Power requirements Supports the following HP Smart AC adapters 90 W HP Smart AC adapter PFC RC V 3 wire 65 W HP Smart AC adapter non PFC 3 wire 90 W HP Smart AC adapter PFC RC V EM 3 wire 65 W HP Smart AC adapter RC V EM 3 wire 65 W HP Smart AC adapter RC V 3 wire Supports the followi...

Страница 17: ... processor Computer model equipped with Intel processor Operating system Preinstalled Windows 8 Professional 64 bit Windows 8 Standard 64 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Memory module Optical drive WLAN module 9 ...

Страница 18: ...tem and Security and then in the System area click Device Manager A list reveals all the devices installed in your computer Locating software To find out what software is installed on your computer from the Start screen right click using the mouse or swipe from the top of the TouchPad to reveal the apps and then select the All apps icon 10 Chapter 2 External component identification ...

Страница 19: ...m the list of applications 4 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region ...

Страница 20: ... and holding the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Settings and then select Power Options...

Страница 21: ...ntly used system functions 6 Windows applications key Displays a shortcut menu for items beneath the pointer 7 num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad enabled at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is ...

Страница 22: ...st amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a ...

Страница 23: ...tem Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light On The TouchPad is off On The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Ffunctions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse TouchPad 15 ...

Страница 24: ...orts the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 16 Chapter 2 External component identification ...

Страница 25: ...ctivity is occurring on the network 6 USB 3 0 ports 2 Connect an optional USB 3 0 device and provide enhanced USB power performance NOTE For details about different types of USB ports see the HP Notebook Reference Guide 7 Audio out headphone jack Audio in microphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects...

Страница 26: ...n energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D DriveGuard see...

Страница 27: ... AC adapter 10 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Bottom Item Component Description 1 Integrated subwoofer Provides superior bass sound 2 Battery bay Holds the battery 3 Battery release latch Releases the battery from the battery bay and...

Страница 28: ...esponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 6 Service cover The service cover provides a...

Страница 29: ...3 Illustrated parts catalog 21 ...

Страница 30: ...computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Mo...

Страница 31: ...Computer major components Computer major components 23 ...

Страница 32: ...141 For use on all computer models in the United States 698403 001 Keyboard with backlight in natural silver finish includes backlight cable and keyboard cable For use on all computer models in Belgium 698404 A41 For use on all computer models in Canada 698404 DB1 For use on all computer models in Denmark Finland and Norway 698404 DH1 For use only on computer models equipped with an Intel processo...

Страница 33: ...sor in Bulgaria 698402 261 For use on all computer models in the Czech Republic and Slovakia 698402 FL1 For use on all computer models in France 698402 051 For use only on computer models equipped with an Intel processor in Italy 698402 061 For use only on computer models equipped with an Intel processor in Latin America 698402 161 For use only on computer models equipped with an Intel processor i...

Страница 34: ...aphics subsystem with 1024 MB discrete memory and the Windows 8 Standard operating system 698397 501 For use only on computer models equipped with an Intel processor a graphics subsystem with UMA memory and the Windows 8 Professional operating system 698395 601 For use only on computer models equipped with an Intel processor a graphics subsystem with UMA memory and the Windows 8 Standard operating...

Страница 35: ...e 35 W 677152 001 Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 653340 001 11 Heat sink includes replacement thermal material For use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory 687231 001 For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory 687230 001 For use only...

Страница 36: ...s 9485GN 802 11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros WB225 802 11b g n 1 1 Bluetooth Combo Adapter 675794 001 Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6230 WLAN module 670691 001 Mediatek MT7630E 802 11bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 Ralink RT5390R 802 11b g n 1 1...

Страница 37: ...ponent Spare part number 1 Display bezel For use only on computer models equipped with an AMD processor 686897 001 For use only on computer models equipped with an Intel processor 698405 001 2 15 6 in LED SVA HD BrightView display panel 686921 001 3 Display panel cable includes webcam microphone module cable 686898 001 4 Webcam microphone module Nuance webcam microphone module 716350 001 Display a...

Страница 38: ...ck finish 686895 001 In natural finish 690231 001 Mass storage devices Item Description Spare part number 1 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB...

Страница 39: ... drive connector cable 2b Hard drive bracket Hard drive bracket screws not illustrated 3 32 GB solid state drive for use only on computer models equipped with an Intel processor 686927 001 4 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical drive bracket 686916 001 Mass storage devices 31 ...

Страница 40: ...ly on computer models equipped with an Intel processor in India 490371 D61 For use on all computer models in Israel 490371 BB1 For use on all computer models in Italy 490371 061 For use on all computer models in Japan 490371 291 For use on all computer models in North America 490371 001 For use only on computer models equipped with an Intel processor in the People s Republic of China 490371 AA1 Fo...

Страница 41: ...cessor in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use on all computer models in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use on all computer models in South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use on all computer models in Israel 3 pin black 1 83 m 490371 D01 Power cord for use on all computer models in Argentina 3 pin black 1 83 m 490371 D61 Power cord ...

Страница 42: ...NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 669300 001 640 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 6700...

Страница 43: ...material 686587 001 Webcam microphone module 686894 001 Wireless Antenna Kit includes left and right wireless antenna cables and transceivers 686895 001 Display enclosure in midnight black finish 686897 001 Display bezel for use only on computer models equipped with an AMD processor 686898 001 Display panel cable includes webcam microphone module cable 686899 001 Optical drive connector board incl...

Страница 44: ... HP Smart AC adapter for use on all on computer models PFC 3 wire 693713 001 90 W HP Smart AC adapter for use on all on computer models PFC EM 3 wire 698395 501 System board for use only on computer models equipped with an Intel processor graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 698395 601 System board for use only on comp...

Страница 45: ...ght black finish for use only on computer models equipped with an Intel processor in Taiwan includes keyboard cable 698401 AD1 Keyboard in midnight black finish for use on all computer models in South Korea includes keyboard cable 698401 B31 Keyboard in midnight black finish for use only on computer models equipped with an Intel processor in the Netherlands includes keyboard cable 698401 FL1 Keybo...

Страница 46: ...all computer models in Portugal includes backlight cable and keyboard cable 698403 141 Keyboard with backlight in midnight black finish for use on all computer models in Turkey includes backlight cable and keyboard cable 698403 151 Keyboard with backlight in midnight black finish for use only on computer models equipped with an Intel processor in Greece includes backlight cable and keyboard cable ...

Страница 47: ...klight in natural silver finish for use on all computer models in Switzerland includes backlight cable and keyboard cable 698404 DB1 Keyboard with backlight in natural silver finish for use on all computer models in Canada includes backlight cable and keyboard cable 698404 DH1 Keyboard with backlight in natural silver finish for use on all computer models in Denmark Finland and Norway includes bac...

Страница 48: ...DR3 quad core 35 W includes replacement thermal material 711903 001 Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713163 001 Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 716350 001 Nuance webcam microphone module 725064 501 System boar...

Страница 49: ...e some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply press...

Страница 50: ...g a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the ...

Страница 51: ... precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following ta...

Страница 52: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Страница 53: ...ance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Страница 54: ...provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 47 for battery removal instructions Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific i...

Страница 55: ...g the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surfa...

Страница 56: ...99 001 320 GB 7200 rpm 9 5 mm 641672 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 686907 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect t...

Страница 57: ...isconnect the hard drive connector cable 1 from the system board and then release the cable from the space between the hard drive and the right side of the hard drive bay 5 Remove the four Phillips PM2 5 3 5 screws 2 that secure the hard drive to the computer 6 Remove the hard drive 3 from the hard drive bay Component replacement procedures 49 ...

Страница 58: ...s PM3 0 3 0 screws 2 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 686907 001 Reverse this procedure to reassemble and install the hard drive 50 Chapter 4 Removal and replacement procedures ...

Страница 59: ...wer from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 5 Remove the service cover see Hard drive on page 48 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the base enclosure The RTC battery is attached to the base enclosure...

Страница 60: ...ough the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 5 Remove the service cover see Hard drive on page 48 Remove the optical drive 1 Remove the Phillips PM2 5 3 5 screw 1 that secures the optical drive the computer 2 Use a flat blade screw dri...

Страница 61: ...e optical drive bezel use a thin tool or an unbent paper clip 1 to release the optical drive tray 5 Use a flat blade screw driver or similar tool to press on the optical drive bezel tab 2 and then release the left side of the optical drive bezel 3 Component replacement procedures 53 ...

Страница 62: ...the optical drive with the rear panel toward you 8 Remove the two Phillips PM2 0 3 3 screws 1 that secure the optical drive bracket to the optical drive 9 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 54 Chapter 4 Removal and replacement procedures ...

Страница 63: ...through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 5 Remove the service cover see Hard drive on page 48 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory ...

Страница 64: ...cable and keyboard cable For use on all computer models in Latin America 698404 161 For use on all computer models in Belgium 698404 A41 For use on all computer models in the Netherlands 698404 B31 For use on all computer models in Canada 698404 DB1 For use on all computer models in Portugal 698404 131 For use on all computer models in Denmark Finland and Norway 698404 DH1 For use on all computer ...

Страница 65: ...he Czech Republic and Slovakia 698402 FL1 For use on all computer models in South Korea 698402 AD1 For use on all computer models in France 698402 051 For use on all computer models in Spain 698402 071 For use only on computer models equipped with an Intel processor in Italy 698402 061 For use only on computer models equipped with an Intel processor in Taiwan 698402 AB1 For use only on computer mo...

Страница 66: ...mputer on its right side 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release holes and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 58 Chapter 4 Removal and replacement procedures ...

Страница 67: ...essible NOTE The keyboard backlight cable is present on select models only 8 Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 9 Release the ZIF connector 4 to which the keyboard backlight cable is attached and then disconnect the keyboard backlight cable 5 from the system board Component replacem...

Страница 68: ...10 Remove the keyboard 6 Reverse this procedure to install the keyboard 60 Chapter 4 Removal and replacement procedures ...

Страница 69: ...UTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow...

Страница 70: ...86920 001 4 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 terminal The 2 WLAN antenna cable is connected to the WLAN module 2 terminal 5 Remove the two Phillips PM2 0 3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up 62 Chapter 4 Removal and replacement procedures ...

Страница 71: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 63 ...

Страница 72: ...nplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 5 Remove the service cover see Hard drive on page 48 6 Remove the wireless module compartment cover see WLAN module on page 61 Remove the solid state drive 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the solid state drive to the base enclosure The soli...

Страница 73: ...ord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 c Keyboard see Keyboard on page 56 NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them...

Страница 74: ...that secure the top cover to the computer 2 Remove the three Phillips PM2 0 2 0 broad head screws that secure the top cover to the computer 3 Turn the computer right side up with the front toward you 4 Open the computer 66 Chapter 4 Removal and replacement procedures ...

Страница 75: ...board 1 Power button board ZIF cable 2 TouchPad button board ZIF cable 3 Fingerprint reader board ZIF cable 4 Right speaker cable 6 Remove the four Phillips PM2 5 5 0 screws that secure the top cover to the computer Component replacement procedures 67 ...

Страница 76: ...leanly through the opening 4 in the top cover If the right speaker cable snags in this opening it can be damaged CAUTION When removing the top cover make sure the thin plastic edges 5 of the base enclosure around the optical drive bay are adequately supported The base enclosure can be damaged when removing the top cover if precautions are not taken Reverse this procedure to install the top cover 6...

Страница 77: ... devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 c Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 Remove the power button board 1 Detach the power button board cable from the top cover The power button board cable is attached to t...

Страница 78: ...mputer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 c Keyboard see Keyboard on pag...

Страница 79: ... 5 screw 1 that secures the fingerprint reader board and bracket to the top cover 5 Lift the front edge of the fingerprint reader board bracket 2 until it rests at an angle and then remove the bracket 3 by sliding it up and forward at an angle 6 Remove the fingerprint reader board 4 Reverse this procedure to install the fingerprint reader board Component replacement procedures 71 ...

Страница 80: ...t all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 c Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connecto...

Страница 81: ...ion power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating sys...

Страница 82: ...ge 65 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the two Phillips PM2 5 5 0 screws 2 that secure the fan to the base enclosure 3 Remove the fan 3 Reverse this procedure to install the fan 74 Chapter 4 Removal and replacement procedures ...

Страница 83: ...r models equipped with an Intel processor a 7670M graphics subsystem with 1024 MB discrete memory and the Windows 8 Standard operating system 698397 501 For use only on computer models equipped with an Intel processor a graphics subsystem with UMA memory and the Windows 8 Professional operating system 698395 601 For use only on computer models equipped with an Intel processor a graphics subsystem ...

Страница 84: ...board Memory module see Memory module on page 55 Heat sink see Heat sink on page 78 Processor see Processor on page 81 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Disconnect the power connector cable 1 and the RTC battery 2 cable from the system board 76 Chapter 4 Removal and replacement procedures ...

Страница 85: ...up with the front toward you 6 Open the computer 7 Disconnect the following cables from the system board 1 Display panel cable 2 Left speaker cable 3 Optical drive connector board ZIF cable 8 Remove the two Phillips PM2 5 3 5 screws 1 that secure the system board to the base enclosure Component replacement procedures 77 ...

Страница 86: ...uipped with an AMD processor and a graphics subsystem with UMA memory 687230 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 686905 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory 686904 001 Before removing the heat sink follow these steps 1 Turn off the computer If you ...

Страница 87: ...for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory 2 Following the 1 2 3 4 5 6 7 sequence stamped into the heat sink loosen the seven captive Philllips screws 1 and 2 that secure the heat sink to the system board and then remove the heat sink 3 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system...

Страница 88: ...e heat sink on a computer model equipped with an Intel processor is identical NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal materia...

Страница 89: ...13551 001 AMD A8 4500M 1 90 GHz processor turbo up to 2 80 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W 683048 001 AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 713550 001 AMD A6 4400M 2 70 GHz processor turbo up to 3 20 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 683047 001 AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GH...

Страница 90: ... 001 Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 an...

Страница 91: ... board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following ...

Страница 92: ...ption Spare part number Speakers include cables and 4 rubber isolators 686925 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all exter...

Страница 93: ... 2 0 broad head screws 1 that secure the speakers to the base enclosure 2 Remove the speakers 2 from the base enclosure NOTE The speakers includes four rubber isolators 3 These isolators are crucial to the performance of the speakers Reverse this procedure to install the speakers Component replacement procedures 85 ...

Страница 94: ...ll external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 c Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 e Speakers see Speakers on page 84 Remove the USB board 1 Disconnect the subwoofer cable 1 from the USB board 2 Remove th...

Страница 95: ... the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 c Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 e Speakers see Speakers on page 84 f USB board...

Страница 96: ... off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard...

Страница 97: ...the base enclosure 2 Remove the two Phillips PM2 5 5 0 screws 2 that secure the power connector and power connector bracket to the base enclosure 3 Remove the power connector bracket 3 4 Release the power connector 4 from the clip built into the base enclosure 5 Remove the power connector cable Reverse this procedure to install the power connector cable Component replacement procedures 89 ...

Страница 98: ...ices from the computer 4 Remove the battery see Battery on page 47 and then remove the following components a Hard drive see Hard drive on page 48 b Optical drive see Optical drive on page 52 c Keyboard see Keyboard on page 56 d Top cover see Top cover on page 65 Remove the display assembly 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Release the wireless antenn...

Страница 99: ...to the base enclosure CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 9 Remove the four Phillips PM2 5 5 0 screws 1 that secure the display assembly to the base enclosure Component replacement procedures 91 ...

Страница 100: ...ht sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 The display bezel is available using spare part numbers 686897 001 for use only on computer models equipped with an AMD processor and 698405 001 for use only on computer models equipped with an Intel processor 92 Chapter 4 Removal and replacement procedures ...

Страница 101: ...le sided tape b Remove the four Phillips PM2 0 2 0 screws 2 that secure the display panel to the display enclosure c Lift the top edge of the display panel 1 and then swing it up and forward until it rests upside down in front of the display enclosure d Release the adhesive support strip 2 that secures the display panel cable to the display panel Component replacement procedures 93 ...

Страница 102: ...86921 001 13 If it is necessary to replace the webcam microphone module a Disconnect the webcam microphone module cable 1 from the webcam microphone module CAUTION Handle the webcam microphone module with caution The module has a thin profile and is susceptible to damage when not handled carefully 94 Chapter 4 Removal and replacement procedures ...

Страница 103: ...e display panel cable a Disconnect the webcam microphone module cable 1 from the webcam microphone module b Release the display panel cable 2 from the clips and routing channel built into display enclosure c Remove the display panel cable The display panel cable is available using spare part number 686898 001 15 If it is necessary to replace the display hinges a Remove the six Phillips 2 5 3 0 bro...

Страница 104: ...nna cables and transceivers a Release the wireless antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the wireless antenna transceivers 2 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape 96 Chapter 4 Removal and replacement procedures ...

Страница 105: ...na cables and transceivers 3 The wireless antenna cables and transceivers are available using spare part number 686894 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 97 ...

Страница 106: ... the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than tho...

Страница 107: ... need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network cons...

Страница 108: ...ng properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 100 Chapter 5 Using Setup Utility BIOS and System Diagnostics ...

Страница 109: ... W 19 V dc 4 74 A 90 W 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plas...

Страница 110: ...in Number of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 102 Chapter 6 Specifications ...

Страница 111: ...ngle track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 22 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 and 5400 rpm 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when re...

Страница 112: ...re is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options System Re...

Страница 113: ...is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to cus...

Страница 114: ...tart screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system rest...

Страница 115: ...resh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved s...

Страница 116: ...en to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Us...

Страница 117: ...hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to...

Страница 118: ...tartup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery p...

Страница 119: ... requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volta...

Страница 120: ...g must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Stan...

Страница 121: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 113 ...

Страница 122: ...t location 16 display components 11 specifications 102 display assembly removal 90 subcomponents 29 display bezel removal 92 spare part number 39 spare part numbers 29 35 92 display enclosure spare part numbers 30 35 36 display hinge removal 95 spare part number 30 35 96 Display Hinge Kit spare part number 30 35 96 display panel product description 4 removal 93 spare part number 29 36 94 display p...

Страница 123: ...on 4 removal 55 spare part numbers 28 34 55 microphone location 11 product description 5 microphone jack 17 model description 47 model name 1 monitor port 17 mute light 14 N network jack lights 17 location 17 num lock key 13 numeric keypad 13 O operating system product description 9 optical drive location 18 precautions 42 product description 5 removal 52 spare part number 27 31 35 52 optical driv...

Страница 124: ...umber 27 36 84 specifications computer 101 display 102 hard drive 103 subwoofer location 19 removal 87 spare part number 27 36 87 system board removal 75 spare part numbers 26 36 39 40 75 T tools required 41 top cover removal 65 spare part numbers 25 36 39 65 TouchPad button 15 TouchPad button board removal 72 spare part number 25 35 72 TouchPad components 15 TouchPad light 15 TouchPad on off butt...

Страница 125: ......

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